Steele Bros Heating, Inc.

Tyler

2024-01

I am a 4th generation HVAC tech here in Colorado and just removed a system where Steele Bros. Added AC onto an existing furnace recently. One of the worst hack job installs I have ever seen. I have no idea how this company operates but the workmanship that I saw was ATROCIOUS. I'd highly recommend not using this company.Heres a picture of how they secured the mismatched size coil to the furnace. Legitimately one of the top 3 worst installs I have seen in about 20 years doing this. Not even close to lined up, globs and globs of mastic all over the equipment. Do better.Edit. I'd be happy to share my own investigation. Firstly, the reason the coil was installed so poorly was because whoever did it was too lazy or clueless to cut out the perferated oval on the ADP coil to switch condensate to the right side. This is why there was an overhang off the back, but the way it was sealed with tape and mastic only, not even metal, even Helen Keller would have been ashamed.Here is an itemized list of the distinctive Equipment and Install characteristics verified by your prior work.1. Armstrong AC Manufactured Aug 2022.2. Steele Bros sheet metal Installation Manual Holder.3. Only manuals in the manual holder were the Coil and AC manual.4. Steele Bros 2023 Calender Magnet on System5. Red Clean out Trap you guys like to use as pictured on your website and Thumbtack.6. SS2 style overflow switch installed as pictured on your website and Thumbtack.7. Same Grey/Black Freon lineset insulation as pictured on your website and Thumbtack.8. Same exact pink sticker filter dryer as pictured on your website and Thumbtack9. Filter Dryer installed inside not outside, in line with the rest of your installs.10. Mastic used to seal Furnace to Coil as pictured on Thumbtack (Yuck, use silver tape, much cleaner and possible to take off and re seal if service needed, you guys globbed the entire coil face???)11. ADP Coil, which you guys seem to use predominately.Here are some additional photos. Did not take a pic of the trap, can still photo the filter dryer. Props to you guys for responding. I see a lot of your work and know you guys are capable of doing better than this. Hopefully you can figure out why this was allowed to occur and prevent it from happening ever again. These types of Installations give the entire industry a bad reputation.

Jasmine Shaw

2024-04

John and Blake are amazing. When we first moved into our house two years ago we had an issue with a damper and they were on it and fixed our problem. Fast forward to today, an inspector had altered the settings on our thermostat and we were not sure if something had been unplugged or why the upstairs air wasn’t running. John spoke to me on the and was so kind and helpful. Within 1 hour Blake arrived and looked at everything. This group is responsive, friendly and loyal to their customers. I would definitely recommend them! Thank you John and Blake for everything!

Chris Abuan

2023-09

I reached out to several places for quotes once my AC died in the middle of summer. Because the system was over 23 years old, it ended up being a full AC/furnace replacement.Tom came out to get me a bid. He showed up on time, was extremely friendly, respectful, and went through all of my options at my pace. He understood what I was looking for and wasn't trying to push the highest price or extras. I had a ton of questions and he was able to answer all of them to my satisfaction.When it was time to pull the trigger, I decided to go with Steele Bros because I felt like they were there to make this process as easy as possible for me without making me feel like just another sale. We scheduled it for a few days out. I also have an old dog that needs cooler air to breathe well, and Steele Bros were able to move my install date closer at my request.The install itself went really well. The team showed up around 9:30 and they were gone by 4. No issues. I provided the team lunch and they must have eaten quickly because I didn't even see them eat!All in all, my experience was really great. It's always a concern that you might get one of those nightmare experiences with a large purchase, but from my experience Steele Bros is as professional and courteous as they come. Highly recommended and will continue my business with them into the future. Thanks!

Jessica Oliver

2024-04

We have nothing but incredible service from Steele Bros! They are responsive and thorough. Luis and Hazil fixed the rattle in our AC unit and explained everything they found - great work. Highly recommend

Mary

2024-01

Steele Bros saved the day!Our heater stopped blowing hot air during a winter chill ❄️ , they were able to quickly and professionally correct the issue. They worked with us to ensure we received the absolute best service, I cannot speak highly enough of them, thank you Steele Bros from our nice warm house!!!!

Mark Hemauer

2024-03

I highly recommend Steele Bros. My calls are answered by a friendly helpful person and I’ve always had a good experience. I needed their help this past week to resolve a problem with my furnace and to install a humidifier. The service team took care of me and was prompt, professional, and knowledgeable.

Richard Sutton

2024-02

I had a problem with my Furnace and John Donahoe from Steele Bros Heating came out to my home the same morning I called. It was below freezing and I had no heat. John fixed the problem and I was able to keep my water pipes from freezing thanks to John's quick response. I highly recommend Steele Bros Heating, Inc. Very Professional and very responsive. Richard Sutton

Steve Donnigan

2024-03

Steele Brothers provided amazing customer service this morning!We woke up to cold bedrooms due to our upstairs furnace not running. They got the furnace up and running in no time. Thank you for the quick response!

Sarah White

2023-11

I recently had my entire system replaced and everyone at Steele Bros was very professional. I interacted with Tom, Jessica, Oswald and Efrain. Not only did they return phone calls in a timely manner but they were also very polite, answered all of my questions and we're very efficient setting up the new A/C and furnace!

Megan Doering

2024-04

Recently scheduled a service and cleaning for furnace and AC. Blake was so great to work with. He was friendly, thorough and explained everything he was doing.

Ryan Holland

2023-09

Blake from Steele Brothers has come out to my house for several issues over the last three years. He is also very helpful and informative with the maintenance or repairs on our heating and ac systems. Most importantly when needed he has gotten our systems up and running quickly.

Pam Wynia

2023-06

Steele Brothers installed the HVAC in our new Shea home and it works perfectly. Once we moved in, they also installed a humidifier for us, again great work. The price they quoted us was exactly what it cost-no surprises. 👍Since then, they have helped us with any and all questions we have regarding our new systems, and even other stuff that isn’t necessarily their purview. I would recommend Steele Brothers to anyone with HVAC issues. The people there really honestly care about their customers!

Simon Bouwman

2023-08

We recently used Steele Bro's replace our 23yr old HVAC system which had died. Generally speaking the whole process went well. Company and sales rep was very responsive and was very happy to answer all of our questions and concerns and 2 days later, install day. The new system is amazing, almost as if we never had AC before. So far very impressed with service and equipment!Services: Heating system installation, Install thermostat, Install AC

adrian steranka

2023-05

I noticed that out indoor temperatur was not where it was supposed to be according to the thermostat. Our Carrier furnace was blinking a diagnostic code. Cross referencing that code, showed it could be a dirty temp probe. I cleaned that and a different code was now blinking. Nothing else to do. It was 9:30 PM. I called in the morning and John D. stopped by on the way to work. He really wanted to get the heat running since the house was already 60 degrees. He checked a few things out and checked with another technician and a few replacement parts were needed. John checked with Carrier and surprisingly they were in stock. The new parts were installed and the house was heating up by mid afternoon. Blake was excellent and tested a few things and gave everything a once over before closing everything up. His attention to detail is excellent. We are up and running the same day! This weekend was going to have highs of teens and lows of negative single digits. We are so happy with John and Blake. They really wanted to get us up and running that day. Steele Brothers installed our HVAC system for our builder and we have been very happy. At that time Beau and Joe walked us through the various options and efficiencies and ways to insure excellent indoor air quality. I’m not thrilled that a few parts failed in the furnace but being under warranty softened that blow. And getting up and running in 1 day was unexpected. I highly recommend the Steele Brothers crew. They treat you the way you should be…with respect. They are knowledgeable and want to get it done right the first time. We greatly appreciate this and will always call them and recommend them to our friends. Thank you!Service: Heating system repair

Peter Nozaki

2023-09

Just wanted to leave a stellar review for Sebastian who did a phenomenal job on fixing the issue with our HVAC/AC. Our system went out in our new home due to issues with the wiring job that was done at install. He went above and beyond to ensure everything was in tip top shape. Thanks Sebastian!

James L.

2023-05

I was very impressed with Steele Bros heating they made it easy to have my 30 year old furnace replaced, from the sales rep to the installation everything was well done. Pricing was reasonable and the tech support did a nice job removing and installing the new unit including a new touch screen thermostat and setup.I would highly recommend Steele Bros for any HVAC work needed in your home.Services: Heating system installation, Thermostat installation

Samuel Hormel

2020-05

Steele Bros are great! We have an old home and were concerned with the price and complications that sometimes come with older homes, but Steele Bros came out quickly to provide a reasonable quote and took our preferences into consideration.During the installation, the team was very helpful and professional the entire time and finished earlier than anticipated. Oswaldo did a great job walking us through the new equipment, control panel and safety features of our AC unit as well as provided recommendations for care and maintenance.I would recommend Steele Bros to a family member or friend!

Katie Pottle

2021-05

Fantastic customer service. I hired Steel Bros to replace the furnace in my new home. The install was a bit rocky only because their main guy was sick that day, so they sent a backup rather than delay the install. The backup guy was very nice, but obviously not used to being in charge of the field team. When the first cold day came by, the new furnace was not heating completely. I called Steele Bros, and their customer service was amazing. Kristen made sure that Mauricio who is one of their top service techs was out to us the same day.Mauricio was very knowledgeable, respectful, timely and fixed the problem (only lose wires that weren't tightened quite enough on the install.) Mauricio was able to check out the furnace in my old house - again same day service with no hassle, they just want to really make things good for their customers.I would certainly recommend Steele Bros!Service: Heating system installation

rachele hines

2022-05

I highly recommend this company. Our furnace stopped working over night, I called in the morning, spoke with Noah in scheduling (very friendly) and they were able to come same day. Blake (the technician) was extremely educational about the problem, pointed out the broken part (and how it had broken), replaced it and did an overall check to make sure everything else was working well. He also gave some really great tips on how to avoid shortening the lifespan of my furnace. I appreciated his efficiency and loved that he wore booties over this boots to keep my floors clean. Very respectful man. Great company.

Melissa Komadina

2022-05

Our furnace and AC were about 20 years old and not performing great, so after getting bids from a few places, we went with Steele Brothers for a full new system. Tom did a great job of breaking down our options in a no-pressure way, and their pricing was competitive. They were also able to get us on the schedule relatively quickly. The techs, Carlos and Adrian, did an awesome job on the installation. Our old AC was close to our patio and super loud when running, so we wanted to put the new unit around the corner of the house, which meant running longer lines and taking out a small shrub. W really appreciated Carlos and Adrian putting in the extra effort to put the unit in the new spot, now we don't hear it at all. Jennifer in the office was also so helpful in submitting our rebate form to Xcel. Overall, everyone we worked with at Steele was great—friendly, professional and went above and beyond. We recommend them and we're glad we went with them.Services: Heating system installation, Install AC

Brian Gogas

2021-05

Steele Bros. was a great company to work with from meeting with the salesman (Tom) to the install crew that replaced our old equipment. Steele Bros. was competitive with pricing and warranty of equipment. The install crew was very neat and professional and took the time to explain the newly installed equipment. Cannot say enough good things about them and would highly recommend them. Will definitely use them in the future.Services: Heating system installation, Install thermostat, Install AC

S Kelly

2022-05

If you are looking for a new furnace or repair services for your furnace, look no further! We purchased our furnace and AC 9 years ago from another company and had been a loyal customer all the while. We hired this company to service our system twice a year to make sure our system was well maintained. During one of their maintenance appointments last week, they identified a crack in the heat exchanger. Turns out we were breathing some pretty toxic air. We requested a quote to repair the heat exchanger which was covered under the warranty but their service fee left us speechless - - it was outta-sight high! I felt like they were gouging and absolutely showed no loyalty to their customer. I contacted Steele Bros. Heating, among others, and they were hands down the best on all counts. They were responsive, concerned for our safety, very reasonably priced and quick to repair. We ended up leaving our old company and purchasing a new furnace through Steele Bros. and we are so glad we did! They came out almost immediately, confirmed the problem, and was here to install the new furnace the next working day. Thank you Joann, John and Lenny, and Oswaldo for treating us so well and holding our hands the entire time. You helped us make the best out of a bad situation and we are here to stay. Thank you Steele Bros. Heating!Service: Heating system installation

Ryan Owens

2022-05

Blake was amazing. He was so patient and thorough with his answers to my questions. He told me what he thought was best and how they'd get it done. He did exactly what he said and even made some adjustments during the job that saved me some money and helped the performance of my system. He installed a new thermostat straight and square on the wall and it looks great. Overall, I'll call Steele Bros again and definitely request Blake. Nice work Blake! Thank you.Service: Heating system repair

Christopher Regnier

2021-05

About a month ago, we contacted three companies for bids on an AC+Furnace installation in a 1960s home. Steele Bros were professional and timely on the initial estimate. When they came in with comparable equipment, a one-day installation and the best warranty offered, we scheduled the installation for the next week. Oswaldo and Mauricio were kind, careful, and communicative throughout the process, even going the extra mile to undo what a previous homeowner did to effectively seal return supply. Outstanding work from start to finish.Oh, and Steele Bros was the most affordable bid we got.Highly recommended

CS G

2021-05

Steele Bros took such great care of us. I ended up hiring Steele Bros after getting jerked around by another HVAC company for 3+ weeks. Our house is 80 years old, and the access to our crawlspace is very small. The rep from Steele Bros who came out to give us an estimate assured me that the access would be adequate for our furnace replacement. I even confirmed again when I booked the installation. The crew arrived on day 1 to find that the access was in fact too small. They arranged to come back the next day, and widened the access to accommodate the furnace, without charging us extra. Their pricing was reasonable, and scheduling was easy. Everyone on the install crew, as well as the supervisor were friendly, helpful, and very competent. I will be using Steele Bros for our HVAC needs from now on. Very satisfied and would recommend.Service: Heating system installation

Brian Maynes

2023-05

From the initial estimate provided by Bill to the installation of our new HVAC system by Adrian and Carlos, everything was top notch. Very impressed by Steele Bros competitive pricing, quality workmanship, and professionalism throughout the entire process. Highly recommend!!Services: Heating system installation, Install AC

Matthew Sands

2022-05

Service was great in scheduling an inspection by a technician despite it being in the heat of the summer and with a shortage of technicians to boot. The estimator (Tom) that came out did a great job reviewing our options and explaining what to expect in terms of costs, length of wait for materials, and turnaround time for that actual install. Oswaldo and his install team did a top notch job, everything was neat and orderly with the installation as well as being on-time in their arrival and departure. He reviewed everything that he and his team had done and walked us through the programming and set up of the new thermostat as well. Very professional and didn’t leave a trace anywhere in the home to indicate a team of service technicians had been there. A big thanks to Steele Bros, your people make the difference!Services: Install thermostat, Install AC

Scott Tidwell

2023-05

I haven’t had such over-the-top service from a company for years! Our home heater went out two days before Thanksgiving. Steele Brothers came out ON THANKSGIVING MORNING and put a new furnace in for us! Who else does that? Because we had a 2 and 4 year old with us, they also dropped 3 space heaters off for the two nights we were without heat, one of which they let us keep for free. This company is re-setting the standards of customer service! Don’t use anyone else!!

Leslie Craw

2021-05

Extremely happy with the work Steele Bros did in installing our mini-split system in our home. They gave us the best value in pricing, availability, responsiveness, and professional services. Gave me tons of product information and answered all questions quickly. Installers were on time, professional, clean, quiet, and experts at what they did. Couldn't be happier!

David M

2021-05

Steele Brothers installed a new Carrier Infinity system in our Littleton home 3/2020, furnace and AC, and also an Aprilaire 800 steam humidifier. Our house is 35 years old and there are challenges when replacing major systems in older homes. Steele Brothers excelled in every way: they designed and recommended an ideal system, they installed it on-time and with the upmost care and professionalism. I am a stickler for details and doing things right - and Steele Brothers delivered complete satisfaction. Their price was very reasonable all things considered. The after-the-sale service we got to take care of minor issues was exceptional. Friendly, made us a priority, and stood behind their work 110%.My son used them to install a new Carrier HVAC and Aprilaire 800 in his townhouse in Littleton a couple months ago. He had the same experience we did. If you want the job done right, with excellent service - Steele Brothers is highly recommended!!! A family owned company that understands the value of great customer service.