Black Rhino Custom

Pardip Kaur

2023-05

We had an electrical fire early this year on our deck. After months of searching for contractors that either didn't show up, didn't provide a detailed estimate or just seemed a bit shady we were recommended to reach out to Black Rhino Custom. Best recommendation ever. Austin replied to us right away, showed up to see the damage and proposed an estimate within 24 hours. He worked with us financially to get the repairs completed. Crew was so nice and communicated with us every step of the way. Work completed within 4 days. We are very happy with the results. Thank you Black Rhino Custom. Definitely using you guys for future repairs and remodels.Services: General construction, Remodeling

Marisa Kristine

2022-05

Austin and Black Rhino custom exteriors did an excellent job repairing our water damaged subfloor in the kitchen. He fit us in within a few days of me contacting him and the whole project only took a few hours. Good communication. He and his crew were extremely polite and cleaned up after themselves like they were never here! I will be recommending him and will call him again if needed. Thank you!Service: Flooring

Kim Powers

2022-05

Take notice as the 1-star reviews are spot on AND most if not all the 5-star reviews are planted reviews. Austin Draper is the owner of Black Rhino Custom, Austin was hired for a kitchen remodel project and Austin was in the beginning very attentive and “caring” about how we were holding up without a working kitchen. Then communication waned and became non-existent. Austin also took zero responsibility for anything that went awry. So many things, I should have written a daily blog…Austin fabricates and comes up with alterative facts a lot! Neither Austin nor his crew showed up on time… ever. If Austin said they would be at my house at 900am and never showed before 1100am… that is if anyone showed up at all.Kitchen was torn out in July and Austin stopped responding to my communications right before Thanksgiving requesting a timeline to complete our kitchen. At one point Austin’s cell was shut off. I thought maybe Austin blocked me, but I had others who Austin doesn’t know try the number and they got the same response. That went on for a week. Then I got through with a text and left a voicemail the first week of December. Here we are the first of February and still no response. BBB complaint has gone unanswered as well.Oh and Austin's crew dragged cabinets across my newly installed wood floor without putting the floor protection as he said they would. As a result the entire floor needed to be refinished due to deep gouges from the front through the house to the and in the kitchen. So, I suspect Austin Draper went MIA as Austin didn't want to follow through with his word about paying to fix ($3700).Thankfully, we found others to help us finish our kitchen and it looks awesome – too bad Austin Draper with Black Rhino Customs can’t take credit for it this gorgeous kitchen- Austin's loss. Those who helped finish will get pictures on the reviews I leave for them.To sum it up - Austin Draper starts out strong but wimps out long before the finish and you are left on our own. Austin also displays chauvinistic behaviors. Austin would say things to try and get me to respond a ‘typical female hysteric’ manner. First off, that is not me, second that is what men do in order to disrespect and display perceived dominance over women – Austin never behaved in that manner towards my husband.Check out bbb complaints. The picture attached is how Austin Draper with Black Rhino Custom left us right before the holidays - no oven/microwave installed, kitchen sink not hooked up nor dishwasher- glass cabinet fronts missing the glass... Just don't do it... find someone else.Service: Remodeling

Amir Ronen

2020-05

I am always very reluctant to write bad reviews, I used to be in the home services industry so I know how they can cause real damage for a business. I know some bad reviews are unreasonable. The only reason I'm writing this review is my feeling of duty as a consumer to warn others. Please save your money, energy and time and DO NOT hire Black Rhino Custom, a year and a half after Austin Draper remodeled our bathroom, our bathtub is leaking into the drywall. We called him to come and fix his work and the best he could do is stand behind his 6-month warranty and he told us to fix it ourselves. He did offer to come out and charge us to fix his mistakes. We have water leaking into the drywall from our bathtub a year and a half after he remodeled our bathroom!? Wow! Is this a normal thing to expect from a bathroom remodeling project done by a licensed general contractor? I don't think so. When he was done with the project we were unhappy about many cosmetic things that were done very poorly. He often seemed to have a contentious attitude when we brought up anything. We just wanted to get it over with so we decided to let it slide and not make a fuss, even if we were extremely unhappy with his work. He never sent us a receipt and when we asked him to send me a letter that the project was completed so I can pass it on to the mortgage company he ignored my request. I thought I could trust him, we shook hands, I guess that doesn't mean anything nowadays.

jacqueline wagner

2023-06

Austin is a scam artist, and a very good one. We signed a contract with Austin on 10/5/2021 for $57,750 and then added additional work for a total contract of $67,050.00. We paid Austin $54050.00 plus a $3500.00 deposit for a total of $57550.00. Going thru the project several red flags started happening that concerned us. He wrote a NSF check to the subcontractor who put our marble top, refused to pay the electrician for services rendered, was unable to order our flooring due to an account issue, Chase bank called us and asked us questions on a check we gave to Austin, and then Austin stated he accidently put a check wrote to Black Rhino in his personal account and that the bank was returning the check. He then asked us to re-issue a check and we did (trusting him that he was telling us the truth). The next day both checks hit our account and we immediately issued a stop payment on one of the checks.His contract charges for a permit that was never pulled, and his contract is conflicting as it states Black Rhino will not obtain permits as required per work request. How can you charge me for a permit, that your own contract states you will not obtain?We never received $2000 in cabinets for an additional room, and we are missing a cabinet door.We hired a different contractor to do the insulation in the attic that we paid $2250.00 for.We gave Austin a sample of the tile we wanted and he stated he ordered it, but never produced it (nor did we get our sample back), but we paid him $3500.00We purchased our own sink and faucet and had another contractor install this, and we paid the other contractor directly ($1500). Austin had several appointments set with other contractors who never showed up. This held up our project approximately 2 weeks and he agreed that we could bring in our own contractor and we would a receive credit since he couldn't provide the service, nor had he purchased the sink and faucet.The flooring, we purchased ourselves. He sent us to a flooring company in Longmont and when we chose our flooring they told us that Austin didn't have an account with them. At this point in the construction several red flags with finances were starting to show up so we just paid for the flooring ourselves.We paid $1000 to have an exhaust fan installed that had to be completed by another contractor.The electrical - Austin had a great electrician, but he had some medical issues and couldn't finish the job. Austin couldn't get a different sub-contractor so we hired our own and paid them $4100.00. This allowed Black Rhino to move forward with the project as we was on hold until the electrical work was completed, The original contractor was never paid for any of his services that he started, so in order to prevent a lien from the sub-contractor we paid him even though we paid Austin for the electrical.Austin would send invoices for the work they were doing at the time. Then he quit coming over or we wouldn't see him for weeks at a time and he would send invoices that said "draw". We questioned why we were paying him when he was not working on our project. There was always an excuse as to why he wasn't coming around (not due to non-payment from us). We were at a point that we had paid for tile, electrical, permits, cabinets we hadn't received....he wasn't coming around, and still asking for money so we said we wanted to see some progress in the work before we were willing to pay additional money.We filed a lawsuit and won for over $12,000, unfortunately have not been able to collect as the bank accounts have all been closed.Read the reviews and you will see that it is the same from several people, money issues, unfinished projects and temper/attitude. I wish I would have done my due diligence and checked. I would always suggest you check the county any contractor lives in before allowing them in your home for any domestic or criminal records, the secretary of state, and do not pay before services are rendered. It is okay to pay as the project is progressing, but do not pay in advance, pay after.Service: Kitchen remodeling

Cerriece C

2023-06

I never write poor reviews nor do I like to complain, although this company is by far the worst.. My uncle hired them to remodel his bathroom, kitchen, flooring, and a few other things.. From the start the communication was close to non existent, was never on time. . This went on for roughly 6 months and none of the projects ever got completed.. Due to the flooring not being completed successfully my 80 yr old grandmother tripped on a gap and fell walking into the kitchen. . None of the baseboards were completed.. The cabinets in the kitchen were installed blocking heat vents, and another cabinet that was installed is unable to even be used due to the placement of it.. They covered the bathroom heating vent with drywall and never cut it out.. They never even replaced any of the heating vent covers through the entire house... The list goes on.. I honestly don't even think they deserve the 1 star although I had to in order to leave a review.. If you're looking to get any work done to your home I'D TAKE YOUR BUSINESS ELSEWHERE..!! This company is by far the worst and they will leave you with uncompleted projects and your home looking worse than before and more importantly unsafe..Services: Install flooring, Home renovations, Remodeling

Joshua Yoder

2022-05

Requested a quote and never showed.Now you are going to lie and fabricate things. You failed to show up so how could this even have occurred. Even more reason for people to avoid your business:Sorry Joshua Yoder, but as a business owner we make decisions in the best interest of the client and Black Rhino Custom. In your situation we needed you to get a structural engineer to come evaluate the home for the work that needed to be completed and you didn't want to do that. We couldn't do the work you wanted without the structural engineer!

Michelle T

2021-05

Still waiting for completion on a project that was supposed to be finished in November 2019! We have been put off and put off again. Were told it would be 100% finished by the end of June. There has been no work done on the project since December and with one day left in the month we still have a window that is supposed to be replaced, a window that was installed wrong that should be fixed, a backyard that needs to be leveled with all dirt and debris removed, a fence that was cut down instead of a section taken down that needs to be replaced, and no completed permit with the city. Your job may run smoothly in the beginning, but deadlines are rarely met, emails rarely returned, and phone calls never answered.

Steve Johns

2020-05

These guys were amazing. I had a chimney replaced. The crew was professional and efficient. Austin was great to work with and my chimney is better constructed than original builder. I will hire them again in a heartbeat.

Andy Acuña

2022-05

Austin and his crew were very professional and very detail oriented. Always responded when I have questions or concerns. We will definitely use them for my future projects.Service: Remodeling

denise greco

2020-05

29 days after work was to be completed. Austin is still not done. Worst service ever. I will have to hire a new contractor to finish and fix the poor quality work Austin provided.

Chevy_guy Steven

2020-05

very experienced people always great attitudes. And good quality work.

Dave Bell

2020-05

Very poor communication,