Lansing Building Products

Focus Local SEO

2019-05

These guys could use a little help in dealing with consumers as opposed to contractors. You can wander around the showroom for quite some time and no one will pay any attention to you. It's not that they're rude or uncaring, but I think more accustomed to dealing with contractors. Even the way the place is set up is geared towards contractors. Not to say that that's a bad thing but offer some direction to the homeowner type. Where do I go to get my questions answered, etc., Or better yet come out from behind the counter and asked me if I need some help. These guys could use some training in the "10-Foot Rule" where when an employee comes within 10 feet of a customer, the employee greets the person with the cheerful hello, or simply makes eye contact, smiles and nods his or her head. Once you get their attention they're great, but it seems that you have to be a contractor to do business with them so I guess they're not being paid commission unless you are a contractor and as such ignore you until gesture to them that you need help.

Angelus Tammaro

2022-05

They were great when they were Harvey's. Now not so great this last time which was a simple order of two doors. They got the purchase order wrong. Luckily I reviewed it in detail before ordering and they fixed it. They failed to place the order so when I called to find out a status I was told it would be ordered and rushed but still took the full time to receive the order delaying me a month. When received both doors had damage. When I emailed them with photos and explanation of issues I received no response and was forced to go through the warranty claim process through the manufacturer on my own. I will not be able to deal with them again. I will use another supplier such as Lyon Billard and pay the extra 100 bucks for better service.

John Cottingham

2023-12

Great knowledgeable people with great product lines for contractors

Robert Weatherly

2020-05

Terrible customer service, I walk into your store there are seven employees just too busy with there own work to even greet me. Mind you it took 15 minutes for one employee to even acknowledge me. I find this terrible customer and made me feel like my time and business to was beneath them. During those 15 minutes I had to look around by myself with no help what so ever. Even with 7 employees too busy with there own work , I will never come back here again!.

Gabriel Pellot

2021-05

I called Monday morning for a window order they said they will call me back, I didn't get a call, I called Tuesday morning for a window order, they will call me back, no luck I called Wednesday morning same excuse. Today is Thursday and I still haven't received a call from them. If you're too busy to deal with customers you should just let us know so we can move on. Don't keep us waiting. Decided myself to take my business somewhere else.

Erica Murray

2021-05

Extremely dissatisfied with the customer service we have experienced so far. If we hadn't already paid for this window, we would certainly take our business elsewhere. We ordered our bay window on July 30th and were told it would take approx 3 weeks to build and deliver. After about 4 weeks, our contractor checked in on the progress and were told that there were some delays at the factory and it would be done soon. We finally got a call that the window was complete, but upon a final QC inspection they found a giant crack running down the center window. We decided to have them fix it at the factory instead of delivering a broken window. Rather than fixing the window, it was delivered to our house on Sept 16th - still broken. We were FINALLY able to arrange a truck to come and pick it up to return to the factory on Sept 28th. We were told it would be 3 weeks to fix and re-deliver. It is now almost 4 weeks later and we have no inclination on whether or not the window is fixed. We are pretty reasonable people, and even moreso in these times, but waiting 3 months for a window is getting a little ridiculous at this point. I would suggest going elsewhere for a window.

Auto Tint Express

2021-05

BUYER BEWAREDon’t fall for their lifetime warranty. It’s garbage! And so are there windows. Have had an ongoing problem with them since they were installed. Still happening today. Low e coating Failure. Sash cord failure, seal failure, lock mechanism failure Now I’m stuck with discolored windows that looks terrible from the street and wont lock or stay open

Kieran Kirkland

2020-05

I've recently got two dozen brand-new harvesty Majesty windows installed in my house. These are one of Harvey's flagship windows, made of wood with an aluminum wrapped exterior. They're sold as a premium product. Once installed we began noticing issues... Several windows did not have felt seals installed between the sashes at all, creating drafts at these windows. Three didn't have a finger hold routed into them which is used to open and close the windows and many of the glued on wood grilles were undersized for the sashes or were installed at odd angles. But most upsetting of all is that the sashes for almost every window in the house rub together when you open or close the windows. When we spoke with Harvey about the issues with the windows and they agreed to fix the seals and missing finger holds. However they refused to fix the biggest issue of all, the windows (which would be finished wood) rub when opened and closed, scratching the finish. The quality control of Harvey Windows is lacking to say the least.

Bernice Montgomery

2023-05

To buy small bottom screen was a ridiculous price 600 for seven small screen. You would think with the price of materials you would get all screens

Marcus Paul

2021-05

Poor service, slow and unfriendly.If I wanted to go to a store like this I would choose another lansing location.There may be few locations that carry building supply but this one is worth going elsewhere. It's is just a matter of time before good businesses close because of the quality and people.

juliussk

2020-05

Quick and easy service as always. Never a long wait, very professional and courteous employees no matter what department they work in. Warehouse people are great and very helpful as always. 👍

Huba Lider

2023-10

Always helpful with decent prices.

Kevin Cormier

2019-05

Always get my materials from them... You need to be a contractor but they only carry the best materials so if your one of my customers chances are your materials are coming from here!

Elaine Andrews

2023-05

Very friendly. Extremely helpful & knowledgeable. Very impressed at the professional yet friendly atmosphere. Very pleased.

Fredco Kitchen And Bath

2022-05

How come we can get a whole kitchen built with cabinets in a couple of weeks but these guys take 8wks to deliver windows? Who can wait that long these days. They got to improve this.

Robert Donohue

2019-05

Very helpful and supportive to my orders and needs. Always checks to see if I've missed anything.

Stefan Gerum

2020-05

This was my first experience with Harvey's. No complaints here. 5 stars.

Matt Franco (G&M enterprises)

2024-02

Great place to get all your building supplies and very helpful knowledgeable crew

William Silver

2019-05

Always have everything I need! Knowledgeable competent staff thank you all

Anthony Tyler

2019-05

love the staff everything is very professional all the time

Eric Fitton

2019-05

I absolutely hate coming here. Unfortunately, I don't have a choice for work. Does anyone who works here actually do anything?

Thor Wohlstrom

2020-05

Great products good price good service

Peter Meccarielli

2022-05

Went downhill after take-over. The employees seemed depressed.

Marc Palazzo

2022-05

Great people. Not sure on the new Lansing part.

George Dutil

2019-05

Most of what I need is in stock and delivered quickly

KAREN MADISON

2020-05

The worst customer service I have ever seen

Dawn Germond

2020-05

love it ... great folks work here

roy r

2022-05

Great service, in and out!

John Bachand

2020-05

Top notch people and products!

Jeffrey Fanion

2019-05

HARVEY'S is the BEST EXCELLENT STAFF