Mr. Handyman of Norwich, New London and Glastonbury

Meghan Meyerhoff

2024-03

I will definitely be using this company in the future for other home improvement needs that arise.For some background, I have an older home (early 1960's) and the doors that came with the house were warped, hollow-core, inefficient and ugly. Trying to replace them has been a chore. Mr. Handyman is the 3rd company we have tried this year, 6th that we have tried since we bought the house, with each contractor identifying more and more reasons that they did not want to replace the doors or how complicated it would be to replace them. Earlier this year we purchased new doors with one contractor who dropped out, and upon finding a new contractor they advised us that the threshold for each door needed to be a custom depth because the original doors were much deeper than a standard size today (which was not communicated by the other contractors.) After telling us how we could still use the doors we had, that contractor suddenly became difficult to pin down to schedule the work to be completed. Enter Mr. Handyman. Their website was very easy to use, I was able to request a quote for exterior door installation and the office manager called me the same day. I explained my situation, she told me she had someone who could take care of the job and about how many hours it could take, and we got the work scheduled to be completed.Jesse was the "handyman" assigned to my work, and he was very professional, knowledgeable, and skilled. While Jesse could see that this would not be a quick task, he was up for the challenge and completed the work in fairly close to the agreed upon amount of time. He spent two days here, one day he was assisted by his colleague James (who was also very professional) and the second day on his own. Our back door and storm door were removed and new ones installed, and then our front door was removed and a new one installed. While each door had its own quirks to be handled, he completed the work and took care to make appropriate recommendations for how to solve any issues that came up. The cost for the work completed was very reasonable. I would recommend this company to anyone who needs prompt, professional service at a reasonable price.

Ihsmael-Schwartzman Mahershalalhashbaz

2024-04

Courtney, The sales rep, was awesome.Also thank you for Jesse Craig. The technician that came out that did the physical appraisal although I never met him in person I spoke to him over the phone. He explained in details the appraiser procedure and he was very professional, he represented, Mr. Handyman, and a very professional way. It’s technicians like him That place your company light years above the rest.. I just wanna make sure that he gets Credit and recognition he deserves.(kudos to him) ⭐️⭐️⭐️⭐️⭐️/👍🏽👍🏽Thank you in advance, for all your help.

AJ

2024-02

The technicians showed up and promptly got measurements, one person started removing the old door while the other did the material run. The door replacement was smooth and they cleaned up well after themselves. Very knowledgeable, great work ethic, and professional. Highly recommend to anyone!

Tricia Winter

2024-02

I highly recommend Jessie, who did an excellent job enclosing air conditioning ducts in the master bedroom closet and altering the Family room fireplace surround to enable the installation of a gas fireplace insert. He was creative and knowledgeable in his solution design and very thorough in his clean-up after installation. The end result looks great. We will be using him for any future needs.

Sequoia

2024-04

Exceptionally well-run biz and Jesse & James are absolutely top-notch...very personable, and they know more about your project than you do (or I did!). Reliable, can-do dudes who can do just about anything and are very patient with seniors. Veritable godsends!

McCabe O'Donnell

2024-02

They provided an estimate and how they work hourly. Charged the first $199 hourly rate which was suppose to be credited to the work hours after initial meeting. She then charged hourly in addition to estimate and threw in a gas charge and a random parts fee(random because not itemized) Estimate was less than $350 for a bathroom vent replacement and 1.5 hours of work. I paid near $700 to have my bathroom fan installed. I paid for the fan.Not a mom and pops. Speaking to Atlanta home office because they areInvestigating.Norwich is a franchise office not working as described.

Melody Macary

2023-12

Jesse did a fantastic job reinstalling a large piece of my siding that had blown off the house after Monday's disasterous rain & wind storm. Jesse knew exactly what he needed to do and finished nailing the siding back in place in no time. He was extremely friendly and demonstrated that he's a true professional. I wouldn't hesitate to have him do more work at my house.

Anthony Carrozzo

2023-04

Extremely unprofessional, unskilled, and careless. We reached out to Mr. Handyman when the tile floor next to our sliding patio door broke through due to some water damage caused by the previous owner's negligence. We decided to take the opportunity to lay a new tile design and replace the patio door for which we were quoted $1000 and 1 day of work. In actuality, we ended up spending over 3x this and the job took 2 days.The resulting look was well below what anyone would expect of a professional service with crookedly laid tile, sloppy/uneven grout, and an unleveled bowing to the whole thing.To make matters worse, that section of the floor began to squeak and creak 1 month later. We raised this issue and they sent out someone to come and assess the situation. From there, it was determined that the initial handyman did not catch that the floor needed additional support installed which resulted in the bowing and squeaking. Subsequently, we were told thatthe owner would need to come out and take a look as well in order to address this. Weeks went by trying to get something scheduled just to never have the owner bother to show up. The handyman that originally did the installation was sent back again to take a look at the issue and determine a resolution. Their proposed resolution? An automated email quoting us an additional $1062 price tag with the following stipulations: "Be aware that this may cause other issues such as tiles moving and failing, squeaks, wall cracks, and possible slider readjustments may also be needed. This will not completely fix the sag". So not only does this company not stand behind their craftsmanship, but they have the audacity to charge over $1000 not only to not fix the issue, but potentially cause more damage. We've been met with silence for well over a week now after replying to this quote raising our concerns.Stay away from this "business" at all costs as they have no care for their customers and their operating practices are borderline criminal.Services: Tile work replacement, Flooring repair

Mcmar17 Mac

2024-04

James was excellent craftsman. He was knowledgeable, pleasant and polite. Thoroughly professional. I have used James twice through Handyman and he has done awesome work. Highly recommend Handyman and James especially!! A+

Nancy Gentes

2023-11

I called Mr. Handyman (Norwich franchise) and my call was answered by a live person, and my service scheduled in 4 business days. I was given an accurate estimate and 2 hour window for arrival. Text and email were used to confirm the appointment and to let me know when the service person was on the way. Jesse the Handyman was polite, knowledgeable, professional and completed the projects in a timely and skillful manner. I will use this service again.

Lauren Rivera

2023-06

This is the second time I’ve use Mr. Handyman and it won’t be the last! Dean came out to my house the first time to replace siding on our house. He was so helpful and friendly and informative that I called back and requested him again for a different project. They were able to fit me into the schedule the very next day, and Dean was able to help me out with a product on my front porch. I’m so glad I found a handyman for all sorts of different projects! I definitely recommend this company, and ask for Dean! He’s the best

MARY-ANNE RAULUKAITIS

2024-02

All the above, you guys are my life saver for all the things I need !! Jesse I'd awesome and getting stuff done makes life a,little easier!! Thanks Sooooo muchServices: General repairs, Furniture assembly

Stephanie Miller

2024-04

Excellent work at a fair price. I will use this company again.

Katelyn Civitello

2023-04

I had Jesse come to our home to rip up a old subfloor that was put in improperly in my basement, he did a amazing job, got rid of all of the flooding did a amazing job cleaning and making sure no nails were still sticking out. He also hung a shade for me that seemed like it took him 2 minutes! Will definitely be requesting him by name for any other jobs I need done in the future!Services: General construction, Cleaning, Home maintenance & repairs

Robert Lazur

2023-04

I used their services for installing a dryer vent under our crawl space to vent outside instead of under our home. James was very courteous, walked thru the job and did for slightly less than quoted, a pleasant surprise. He did the work and took pictures to show me so I didn’t have to crawl under to see it. Very positive experience and will keep them in mind for the next thing that eventually comes along being a homeowner. Well done James!!

Evan McGuire

2023-08

Mr. Handyman missed out on alot of money. Needed a lot of electrical and carpentry work and its been well over a week and not even an estimate appointment could be made. Ive had no email back at all for 3 days with trying to touch base to set something up still. Very unprofessional..at least tell me you are too busy so im not wasting my time finding a contractor that will do the job.

Linda Stirling

2024-01

Did all on my list and is coming back when I get the part we ordered. Very nice man!

Timothy Ellis

2023-08

Dean was very professional and all the items we had on our list were completed in a timely manner. I will use them again if we need work done around our home.Services: Flooring repair, Home maintenance & repairs, General repairs

Mary Hurley

2023-04

I had a huge hole in the ceiling that needed repair and replacement of our front porch railings. ( a drunk driver drove up our lawn and landed at our front porch). We had the railing fixed by someone else but after a short time they were loose and wobbly! James did such a great job pulling out the rotted drywall and insulation. The repair was perfect! James also replaced the whole front porch and stair railing! It is secure and looks terrific. James worked super hard and even with a few unforseen challenges was able to do the job in the time promised! I greatly appreciated his awareness and consideration of the budget! Yes I would for sure have James with Mr Handiman services do other jobs for me!!Services: Home maintenance & repairs, Electrical work, Drywall repair

Sandra Shumway

2023-06

I could not have been happier with the company, especially the two guys (Jesse and James - really!) who did the work. Efficient, pleasant, helpful, and got the jobs done that I'd been putting off for far too long. I'll definitely be calling them in the future.Services: Exterior painting, Home maintenance & repairs, General repairs

David Zita

2023-04

I had a complicated bathroom ventilation problem. Jessie showed up (on time), did the trouble-shooting, and fixed it. Just like that. Folks, this is the way life is supposed to be! This was my first time using this company. Mr. Handyman is now my go-to company for household repairs that I cannot manage on my own. I am totally satisfied with this outcome.Service: General repairs

Alan Bonin

2023-07

We had him replace some of our vinyl siding that had been damaged by rocks. He did an excellent job and we were very happy about it.

Kacey McCarthy-Zaremba

2022-04

I am so glad my husband and I went with Mr. Handyman to have our dining room ceiling replaced! The company is very reputable, the work was absolutely exceptional, and the customer service is excellent. The carpenters Jessie and “Al” are top notch, as is Courtney, the office manager/owner. Would highly recommend this company to anyone needing work done in their homes.

Hares and Milly

2022-04

The technician was on time and very polite and knowledgeable. We had a tricky fan installation and he did a really good job. He mounted the fan in between the ceiling joists and installed an insulated exhaust line with a exhaust vent in the wall. He discussed everything with me before performing the work and answered all of my questions. Overall I’m very satisfied with their service and would use them again.

Lynda Ridder

2023-05

Service was excellent, from Courtney who set up appointment to Ben Lawton who did the work. I can’t say enough about the expertise, courtesy and professional attitude of Ben. We have additional work that needs to be addressed and will ask for Ben!Service: Home maintenance & repairs

Jenn Lawhorn Atoe'

2024-03

Thank you Jesse for a job well done. My apologies for having to work around so many people.

Michael Struss

2022-04

I had Jesse Craig came over to do some drywall repairs and did a awesome job! He even went out of his way to give me other information of the house and what I can do to make it look better. I will be definitely using this company again!!Service: General repairs

Carolyn Hartsfield

2023-04

Mr. Handyman has become a trusted part of maintaining our home, excelling at everything we've thrown their way from creating a decorative panel for our new dishwasher to fixing cabinet drawers that wouldn't stay closed. Highly recommend!Service: General repairs

Ralph Freeman

2023-04

I've used this service twice and both times my technicians were professional , nice guys who were a pleasure to deal with. I could ask them any question and they would give me an answer that was informative and helpful even if it wasn't directly what they were working on at the time. It made me feel good about hiring them to come back when I need help again they both knew their stuff. When they were done they cleaned up and the price was less than I thought it would be. So happy with their work.Services: General repairs, Electrical work, Drywall repair

Jim Newman

2023-04

Mr. Handyman was able to perform our service within a couple of days which really got us out of a jam. James and Robert were fast, skilled and professional. They did a great job. Would highly recommend Mr. Handyman. They will be our first choice for any future repairs.