M J Fahy & Sons Inc

Kerry Perillo

2023-07

I’m so disappointed and angry with the service or lack there of. My AC unit was never registered, which is the installer’s responsibility, so it is no longer under warranty and my unit is less than 7 years old. I have been having problems with my unit since it was installed which I learned was done incorrectly. Every time I called for service I had to wait weeks and then was told I needed a new thermostat meanwhile I had a leak in the coil which was never diagnosed. I have to get an entire new condenser now and pay for it due to their incompetence! Will never recommend or use again. So unprofessional.

Timothy Dunn

2022-05

Company completed a job installing 3 Moen bathroom faucets and 2 toilet floats and pipes. The job was not done correctly. I emailed and called the company to have someone come out and fix the problems. It took over a month for them the send a technician out to fix the problems. The original cost of the job was around $500.00 dollars. I received a call one day out of the blue and asked if they could come to our house and fix the problem in 15 minutes. They said they had no other time to do it. They sent a technician and he did an even worse job as if it was done on purpose. Very unprofessional company. I do not recommend using them for any bathroom installs. They did a fantastic job with our water heat and fixed it properly in a pinch during another service request. Highly disapointed in this company.Service: Installation

Tamika Goldson

2023-05

I call the office for plumbing issue. They sent a guy over he came and left twice. Stating that he forgot something. They he only worked for about 30 mins Said that he was done. He had my hot water on the on the opposite side. . He them tells my husband to call him direct and he will fix it. Called him and he starts to cry and said dont call thr boss. He stated that he was at my house for 2:30. He charged me for him forgetting and taking a break. I called the office and it seems to me that they knew he had a problem. I asked them about adjusting the time and supposedly the owner said no. They had to then send someone else to refix the problem but i cant get an adjustment? I did get a hold of owner and he did the right thing and adjusted the time. I am satisfied with end result, but wish we didnt have to go through this.

Reeni Sherman

2019-05

Horrible customer relations. We just moved into Heritage Village and are in need of a new Air Conditioning Unit and Heat Pump. We called a week ago and scheduled our appointment for today. I called yesterday and confirmed with an office person that we were still on--yes, still on for 1:00 pm today. Today, 1 pm came and went. We called and the office person informed me they rescheduled me for another week from now and claimed my phone was not working when they called. My phone was working fine yesterday, and there is no record of them calling in my missed calls or messages. She continued to make one excuse after another, always making it sound like my fault. On the positive side, I am glad this happened before we decided to do business with them.

Rephaim Redbird

2019-05

I am at a complete loss at what they are trying to get away with. We had a water leak on our furnace. The pipe to be replaced cost 20 dollars our bill was $404.04. Told everything was all set paid before he left. About a week and a half later the bottom cover fell off so we propped it up to have my brother in law put it back on when they had time. My mother is elderly and I have had botched back surgery so I don't go down in the basement. So we were waiting on brother-in-law. A couple more days went by and the heater started heating again in the same exact spot. We called them up and told them. We told the lady who answers the phone that we can't afford to pay anything it's the same spot leaking, it should be no charge to fix what was supposed to be fixed already. The lady on the line was extremely rude and snapped at us *Well we don't know if it's the same thing* It was the exact same spot leaking but leaking even more. When the guy came we told him we can't afford to fix anything that we just want fixed what he came out to fix the last time he was here. He went down did what needed to be done said yup it was related to what he was here to fix previously so there was no charge at all. My mother and I were so happy our car broke down and we had to buy a used car to replace it. We are those people that you have no choice one month it's groceries the next month it medicine. Never being able to afford both. So as he was leaving he says oh and I put the cover back on the bottom for you and put 2 zip ties on so it wont fall off again. We were like oh ok what nice customer service doing a small thing like that to show they care about their customers. Again he left telling us there was no charge at all everything was all set. The last time he was here they had payment at the time of service we paid rite then at the time of service. So with a sigh of relief my mother and I were very pleased. About 2 weeks go buy and we receive a bill in the mail informing us that we own them $ 2.00 dollars for the zip ties, and (get this) $ 170.00 dollars for labor??? 170 dollars to take less then a minute to put the cover back on and put two zip ties on. *My mind was completely blown* This is such a scam to do to someone. We never asked for it to be put back on, we were informed there was no charges. And the man who did put it on basically said he put it on out of kindness. I called up and told them this was crazy. I wanted to speak to someone because we never authorized for the cover to be put back on. I received another letter the next day saying that putting lid had nothing to do with what they were here for before. So they were charging us for it. I said I wanted to speak to someone because if they didn't screw up what they did the first time they were here. They wouldn't have been here to take it upon them self to try and scam us out of fixing something that was not required. If he was going to take it upon himself to fix everything in my basement that was wrong we would just have to abandon the house or hand it over to them. I sent a letter back informing them I am not paying for this. If they would like to take me to court I am more then happy to take this in front of a judge to show the injustice. And looking at another review. This seems to be a pattern for this company. 9 years that heating system was fine the covers stayed on no issues. Only 2 people live here my mother and myself. We don't go anywhere near the heater. Odd how just a week and a half later the lid falls off??? Lets see where this ends up.

Ron Bouchard

2020-05

I’ve had this company come out several times to service my forced air ac/heater unit. Most recently they came out to work on a clogged bathtub line. Jeff was very courteous and helpful. He and another worker worked on my drain for a couple of hours and had everything flowing again! Great job, I highly recommend this company!

Elijah X-Perience

2021-05

Great company but prices have increased tremendously over the past few years. Average cost for cooling system on a 1200 sq ft ranch style home with an easy accessible roof ranges from $4k to $6500. We received a quote of $14k, absolutely, insane.

Alex Connolly

2019-05

Called for an appointment to have them install my mother’s waterline for her new fridge, Terry came over and installed the waterline and showed her how to get the ice maker set up to produce ice. Very happy with his customer service and I will definitely give them a call again.

Michael Mazaik

2019-05

We live in Torrington, CT. and recently needed a new boiler for our heating system. We called MJ Fahy and they were able to install a new boiler quickly and did an excellent job. The men came on time and were clean and efficient, no mess left behind. during the installation.We also had them install a "Nest" thermostat the same day and the entire system now works beautifully!

Ryder Kingsley

2015-05

Don't call them. We were charged 135.oo when the technician( who had to call another technician to make sure he was telling me the right thing) did not fix out issue. He said there was no return on heater and that someone would call me back with a quote. No one ever called me back with a quote and he did not fix it- even temporarily. I ended up calling another company who gave me a quote right away and temporarily solved my problem. Will not be using them again.

Rudi Bardhollari

2015-05

READ BEFORE YOU CALL THEM:My father (who speaks very little English) had bought a house and had called this company 2 days ago to come in to see why the heat was not working. Fahy MJ & Sons Inc had sent in their service tech in to check out the issue. The tech came in at 10-11 am talked on the phone the whole time, looked the furnace up and down installed two thermostats without permission and left almost close to 5 PM. The heat was never fixed.The company charged my dad 580 dollars for spending over 5 hours just diagnosing the issue. The heat was never fixed. When i called to complain today as to why my father was charged that much even though they did not fix the heat.The rude lady that answered the phone told me that the tech was only diagnosing the issue. She admitted that "the furnace did work when the tech left and that they STILL do not know whats wrong and they will need to come back again to diagnose further". She said " This is what we do and these are our business policies" What angered me the most is that instead of being a professional and discussing facts and logic she started to berate my father.No one should be exposed to that kind of treatment from anyone; much less from an employee of a legitimate business. I called her out on her business practices that they follow. They go for a service call spent an indeterminate amount of time "diagnosing" the problem and then bill you and tell you that they "Need To come back to do more diagnosing" I asked her if they had provided my dad with an estimate of the job and she said no. Instead the tech spends all of his work day in my fathers house while on the phone talking and very little working; because Fahy MJ cannot hire qualified techs that know how to do their jobs.This sub-par level of expertise and customer service is what makes consumers like us fear the day that our heat source breaks down. After talking on the phone to this very rude and unprofessional woman she became very irate and belligerent and started to say things like " Are you threatening me?, I am going to call the cops because i feel threatened". The woman i spoke to gives the company a bad name. If she is the manager of that office then the business will continue to experience complaints from consumers like me.Very shameful that a reputable company would do this to my father. They took advantage of my father's inability to speak English.Very sad to have to write this.DO NOT DO BUSINESS WITH THEM.

Luis Cantu

2021-05

These guys came when everyone else was booked a week out. I had a pipe burst when we had the big snow storm recently. The ladies I can talked to over the phone were great and the plumber did his job with no issues.

Rafael Lima

2019-05

They are the rudest people i ever delt in my life treat custumer very bad and are the most expensive plumbers ever don't call them you would regret every time of your life the screwed me up many times and i really think they think they are superior human beings. They were never nice to me they are arrogant disrespectful laud and always overcharge me. They made terible mistakes that cost me tousands to be fixed.

Americo Cruz

2018-05

I have a 3 family house and whenever I need plumbing work done I call M.J Fahy. I had a back up in my basement and my drain had to get snaked out. M.J Fahy came to my house and figured out my issue. Just recently when it was below 0 degrees, Fahy came to my home on a Saturday when my oil furnace stopped working for my tenant. Fahy was able to figure out the issue and fix the furnace. I wouldnt go anywhere else.

Anita Hassenfeldt

2019-05

M.J. Fahy are awesome, they come immediately whenever I have a problem. They are very quick at what they do and do a great job. 5 stars from me. Thank you for all you do for me and my family members.

Stephanie Dwyer

2023-05

Came to my store right away when I called them!! Very efficient and helpful

Kurt Eckert

2019-05

Great team installed new appliance hookups in our new home. Clean courteous and professional.

Tery Lionello

2019-05

Tery was professional, courteous, and did a great job. Also resonably priced. Joe Sattisanto

Steve.szypulski Szypulski

2019-05

A great company to do buisness with. They have been around forever for a good reason!

SHOWTIME308

2021-05

Good people my family been using their services forver!!

Felix Fonseca

2021-05

Honest hardworking staff. They will do a great job for you.

Ashley Seitz

2021-05

Very nice people and get the job done!! Thank you!!

Lynn Fortier

2022-05

Very attentive punctually and caring

Levi Yudkin

2020-05

They really know their stuff

Karen McGrath

2020-05

Quick and friendly, efficient service

Ernie Williams

2019-05

Long-Standing Waterbury Hvac and Plumbing Co.

kathy murphy

2020-05

Very responsive and helpful

David Bethancourt

2023-05

Excellent service