BIG RED SERVICES - HVAC, Plumbing, Electric

jgartenhaus

2024-04

I had a great experience with Big Red and can't recommend this company enough...First had an HVAC inspection, since my unit had not been serviced like ~10 years. Despite the age of the unit, everything checked out okay and no service or repairs were recommended. Woohoo!Then I had a plumber from Big red come out to discuss a new water heater as mine was on its way out. The tech was extremely patient, answered all of my silly questions, and ended up recommending a really great unit for my space.The water heater went in, they did a fabulous job on the install, and even fixed the outlet of my sump for no charge while they were at it!I would give 6 stars if I could =)

Ketrina Campbell

2024-03

We were having issues with our furnace coming on but not heating. The technician Rob was very helpful and detailed on the problem with it. Unfortunately, there wasn’t a quick fix on a furnace as old as ours. For safety, he recommended we replace. Not a solution we’d like but who does 😄. He set up a technician Ryan to come the next day to give me an estimate on the replacement which I appreciate greatly. Amazing service by Rob and also the pleasant young lady that answered the phone when I called. She kept me abreast of when the technicians would show up and answered any other questions I’d have.We did replace our furnace and the guys were professional, nice, efficient, and detailed on how it and the new thermostat works. They cleaned up everything and made sure all was how it should be. We will for sure call this company for all of our HVAC needs. Thanks!

rob nichols

2024-04

We've had Big Red Services come out for appliance repair (issues with washing machine), and annually have used Dryer Vent Guardian for cleaning the dryer vents in our homes. Every technician is friendly, knowledgeable, and on-time. Dispatch is also friendly and easy to communicate with. We will be using them for all appliance and dryer vent related jobs for our properties because they have been the best!

Allison Kahn

2024-01

Great service. Started with Sales Consultant Ryan Geiger. He was super helpful, informative and professional. He followed up with me to answer all my questions and helped me pick the right hvac system for my home. He was not pushy with his sales and I felt zero pressure either way. He was just really helpful.All 3 installers were efficient, kind and neat and clean. They took time to explain my entire hvac system to me. Really appreciate them!

Darlene Gibson

2024-04

Great service! The technician was knowledgeable, thorough, and friendly. He kept me abreast of each step in the repair process. I was able to get a same day appointment which saved me from losing any food to spoilage…which would have required additional cost for replacement. I would definitely recommend this company to other family and friends. I love that they are a family business that have been operating for many years. Keep up the great work and customer service.

MArcia Burroughs

2024-04

Had a great experience today with Big Red Services. The booking process was quick and easy and technician Ben was friendly and professional. He did a great job on our dryer. We won’t hesitate to book this company again. Very pleased!

kim baker

2024-03

First time using Big Red and excellent service! Scheduled me right away and they showed up as promised and right on time. Very professional and explained the problem in detail. We are actually going to utilize them for other services as well as we were beyond satisfied with their service their first time around. Their prices are definitely fair and I would highly recommend!!!! We give Big Red a 5☆+ and look forward to continuing our business with them.Today, 2/28/24, our Technician Ben came out for the 2nd time to complete another job for us. Once again Ben was up front and honest about the job that needed to be done, reliable and on time and cleaned up 100%. He did an exceptional job. The price for all the work he completed was definitely a fair price and again would highly recommend Big Red Services. Thank you Ben for the hard work you put in on our service job today as it was greatly appreciated!

Patricia Ziegler

2024-02

Had a great experience with Big Red as I have always had with them since they installed the heater/air condition unit back in 2014. A friendly and knowledgeable technician(Rob) took care of our heater needs this time. He was here for a yearly check up and when he arrived the heater was making a noise, that, it should NOT be making. It didn’t take him long to find the problem and fix it. I would highly recommend Big Red. I have always been very pleased with them and their service technicians.

Eggy Hendricks

2024-04

Been a customer of county appliances for years. Had an issue with my washer. Called County appliance and they sent Tech Brandon to the house. Brandon did an excellent job finding the issue and fixing it. Saved me easily a couple $100 having him fix the old then replacing with new. He's young but very knowledgeable. Another great experience with county appliance.

Sonja McRant

2024-04

Big Red Services Come Highly Recommended. Professionalism Was Exercised From First Call To Completion Of The Job. Ms. Betty Kept Me Well Informed Of Available Time Slots To Install Parts That Needed Replacing For My Dryer. The Parts Arrived At The Time The Tech Told Me. He Was Also Professional And Helpful With Assisting Me With Other Appliance Issues In The Home and Explaining The Best Methods Of Drying To Achieve Maximum Results. Kudos To Big Red/County Appliances. I'm A Very Satisfied Customer And Look Forward To Contacting Them For Other Appliance Concerns. Ms Sonja 👏🏾💃🏾👏🏾

Craig Logue

2024-04

Our technician Ben was very knowledgeable and professional regarding our appliance repair. Explained everything that was necessary for the repair - along with the price - before he started. Cleaned up when he was done and explained what he did. We are very pleased with our repair and will be using Big Red Services in the future.

Christine Shattin

2024-04

Roy was FANTASTIC!!! He knew first by looking around where the blockage was. He had to get another line to add never gave up. He found it. Very patient. Very caring. I thank him very much. Wishing him the best always

Michael Gombatz

2024-03

Ben objectively shared the poor quality of the washer- dryer combination and did a work around for the unbalance feature. He explained that it is almost universal that these combo washer dryers have problems. He spent over 2.5 hours testing and trying to make it right and charged a fair fee. We would strongly recommend Ben and the company but realize we probably should have purchased another style of washer dryer.

CathyJo Gokhale

2024-04

This Company sends out Outstsnding, Professional People but most importantly Honest and Genuine People. I've had these guys out to repair my dryer before and same Exceptional Service I received today on repairing my ice maker and dryer.The Gent was knowledgeable, advised me of what the problem was and also cleaned up the work area of his parts and tools when finished!I would recommend this Company to anyone that needs Appliance Repair or Servicing!

Matt Beatty

2024-04

I called in the morning with a fan blower issue on my furnace. They were able to identified a crew that was finishing work at another home and could come by to diagnose the problem. They provided an early notice of their arrival. They identified an corrected the problem within minutes and made best friends with my dog too. All in all a great experience, and able to keep the heat on!

kim henson

2024-04

Ben was communicative and prompt about his arrival time. He was friendly during his time in my home and honest about the bad news about my fridge which I appreciated. He didn't waste my time, or try to cheat me. He measured my fridge for me and gave me good information on finding a replacement. I'd definitely use the service again.

Arlene Peirce

2024-03

Rob and his apprentice were so friendly and knowledgeable. Rob was committed to resolving the issue with my Aprilaire humidifier and testing the system before leaving. He made sure all of my questions were answered. I am so appreciative of the service he provided!

Charvelle Thomas

2024-03

Roy has excellent customer service. He suggested connecting my water kine to my reverse, so I can have good water all the time. Thank you so much!

John Yaschur III

2024-04

I've used county appliance for a few decades. They're always on time within the allotted time. Very respectful when they come to your house. It's just an overall good service company and in the future when I have an appliance breakdown I will definitely call them again

Crissy Montgomery

2024-03

Derrick come out to fix my ice maker. He was punctual, very friendly and clean and he took the time to listen to me, answer my questions and explain things to me. The icemaker was fixed right away but he wanted order a part and come back a2nd time to replace the filter housing to improve the water pressure to the fridge. I now have ice and cold water better than i have ever had with this fridge.

Carin Gannon

2024-01

Ryan has been so patient and informative. Letting us know each step and explaining in detail. He took the time to listen to our needs. I highly recommend him.

Peter Ciamaricone

2024-03

Rob and Jonah were excellent. Very professional and I liked that Jonah was in an apprenticeship program. Teaching the next generation of techs. Quick timely service. All fixed up in no time flat.

Maggie caldwell

2024-04

I was impressed with the technician we had to resolve our plumbing issues. He explained everything in a detailed manner and very professional. I would recommend this company to everyone.

V E

2024-03

On the 27th February, Robert and Jonah came by to check the heater. When the heat was on, it began to blow cold air after sometime of being on. Robert was very kind and explained all his findings. So far so good and Robert advised my husband and I what to do going forward.

DoubleBasher

2023-12

Needed a furnace inspection and tune up, and my Big Red technicians were professional, polite, and courteous. They got right down to business and expertly completed their checks and inspections, leaving me a happy customer. Would recommend their services and will use their services again.

Jim B

2024-03

Service tech Brandon was friendly and efficient. He was able to fix two issues with our refrigerator in about 40 minutes.

Stephen Beaudet

2024-04

Used these guys for a service on my dryer. Excellent experience! Technician was very knowledgeable, on time and efficient. Highly recommend 👌

Stan Stives

2024-03

Derick did a great job in determining the issue and providing the fix for my dishwasher. He was pleasant and professional, and he kept the area clean while he did the work. Nice job!

Marguerite Kasal

2023-12

Jonah and Robert were stellar! They were professional, friendly, on time, and efficient. But most of all they didn't try to sell me anything. They are an honest company you can rely on.

Mercer Quimby

2024-03

Did a great job. Explained everything before he did worked on the refrigerator. Told me the cost of different options and let me choose. HIGHLY RECOMMENDED.