Jimmy Gusky Heating & Air LLC

Scott Spielman

2024-04

We used Gusky Heating & Air as we were unhappy with the HVAC company that installed the system in our new home, which we purchased three years ago. Gusky’s rates and service were far superior, as well as the attention to detail they provided. We wholeheartedly endorse this company.

robert withrow

2024-02

I live in Columbia and called Jimmy, he walked me thru restarting my gas hot water heater. I would not hesitate to call him for any of my further needs. Thanks Again!

Rick Del Sontro

2023-08

We used Jimmy and his team to install a new AC system in our home. Obviously doing this in a Georgetown home is no easy task. His crew was great. They were hard working and professional. Jimmy was easy to communicate with and stood behind his work. When we had an issue a month later, he sent his crew out to get it fixed.

SJ Park

2023-05

Said there is missing part so warranty company denied the claim. Didn't attached the switch and wiring when the technician leaved. The technician seems spend a lot of times but he can't fix the problem. They make me so frustrated but other contactor said there was no missing part and fixed the problem.

E V

2023-10

I like Jimmy! He does good work at a reasonable price. Him and his team did a great job installing an a/c unit on my roof and a hydronic heating unit in my balcony closet of my DC townhouse.He also provides annual maintenance... if you're looking for a quality "HVAV guy," you won't be disappointed with Jimmy Gusky

John Kelley

2023-09

Jimmy and his team are great! They’ve helped us in multiple homes over the past several years. They are honest, affordable and reliable. Recommend to anybody needing HVAC work!Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, A/C system repair, A/C preventive maintenance

DC Guy

2022-05

Top notch, five-star experience for replacing an entire HVAC system.Estimate and Responsiveness:  Tom K. was our point of contact and I suggest asking for him by name.   Tom has an easy going attitude, is very friendly, professional, knowledgeable and accommodating.  We talked through the details of what I wanted to get done and he was able to generate a very fair and reasonable estimate. I never had a problem getting a hold of him by phone or text and his responses were always quick.  He coordinated everything for our demo, carpenter work and installation and everything went smoothly. He kept me informed each day as to what time I could expect the next day's activities.Demo: Kenny and John made short-work of removing the old system.  They used drop cloths and made sure to keep a tidy work space.  They quickly dismantled and removed the system without an incident.  Both are very friendly guys and easy to talk with and they know their trade well.Carpentry: Part of our project required removing drywall, replacing insulation as well as leveling the floor. Amado was off the charts good. Very professional and detail oriented, just a great experience as he made easy work of the project and cleaned everything up when he was done.Installation:  Again had the A-team of Kenny and John complete the installation of the new system. As mentioned, the guys know their stuff and it was a seamless install.  They got me hooked up quickly, did a diagnostic check, installed a new thermostat and made sure everything was working.  Polite and friendly guys with the right combination of experience and knowledge to make the job an overall great experience.  Jimmy G even stopped in himself to ensure we were happy with everything.Overall, the kind of experience you want and expect to have from estimate to install.  I have no issues or complaints.  I'd deal with the team members mentioned above and have no reservation about recommending them.  Five-star worthy experience.Service: Heating system installation

Theodore

2023-05

I had a fantastic experience. Jimmy personally came to my home on a hot night on short notice when my air conditioning stopped working. I have a toddler so it was a dire situation. Jimmy understood. He went above and beyond and exceeded my expectations. His colleague, Carlos, also helped and was very professional and thorough. I highly recommend the business for air conditioner services. Also, there were NO "UPSELL" tactics which is refreshing nowadays.

Seema Thakur

2022-05

The service was terrible and extremely unprofessional. No one showed up for the appointed time that was provided by owner, weeks in advance. After several calls, someone showed up 3 hours later. Then the tech complained the whole time, especially to the owner, who did make sure he came by later to pick up the "cash deposit" of $800.00. Someone was suppose to come back to finish the job. No show, no calls, no texts, nothing. I just called another HVAC company, who were way better and professional, and they couldn't believe the terrible work by Jimmy Gusky, LLC (we have pictures and a video to confirm their work, or lack of). The owner then try to call 2 days later. How convenient for him. Please, as a customer, I had to let other potential customers know about this terrible service. Stay away from them.Service: Heating system maintenance

michele Coffman

2023-05

They were sent to my home due to drain blockage by my home warranty. After putting a camera down the pipes I was informed I needed to replace the pipes, verbal quote of $15,000. I asked for contract so we could get things started and did not hear back from them. Called again did not hear back then my system backed up again. Would leave a message he would tell me they were going to email contract and never did. I ended up having to reach out to other plumbers to get the work done. Which ended up being a good thing because they just replaced the pipes in the yard and did not tear up my basement for half the cost. When I shared the pipe video with the other plumbers they said the language on that video was completely unprofessional.Services: Sewer cleaning, Sewer repair

K T

2023-05

We used Jimmy Gusky because of the great reviews, and we have a preference for using small, local service providers when they come with such strong reviews. Unfortunately, for A/C replacement and duct repair, our experience was absolutely terrible. They were great to speak with, and kind. But when it came time to get the work done, they were just waaaaay out of their class. The new, top-end unit was running at its highest speed and couldn’t cool our average DC townhouse to less than 80 degrees. Their response “That might be the way it works.” Seriously? After more than $12,000 with Gusky, we hired Sila and they shook their heads when they saw how the Air Handling Unit had been installed. Besides obvious leaks where they hadn’t sealed it, they had an unnecessary return-air set up. Sila’s Tech’s words were “This is irresponsible. It’s just wrong to treat people this way.”So Gusky may be wonderful at some repairs and other items, but in my experience, they should be avoided for system replacement.Services: HVAC duct & vent repair, Install AC

E.Christian Moreno

2021-05

Our AC unit was on its last leg and unable to cool earlier this August. We were fortunate our home warranty plan assigned us to Jimmy Gusky HVAC company. We live in area (Potomac) that is accustomed to excellent service and pleased to say Jimmy Gusky and team did not disappoint. They replaced the outside compressor and attic unit that had a narrow ceiling opening to access it. The service crew went to great lengths to carefully remove the top ladder steps and ceiling framing to install a new unit spec’ed correctly to cool/heat the upper floor but 3” wider than the original one installed when the home was build 20 years ago. All of the work exceeded expectations and was done in a timely manner. Not a good summer with so many 90+ days to be without AC, but Jimmy Gusky HVAC Co made it a good experience. AC cools great, better than the original one did even when it was new back in 2000. Thank you again!Service: Repair HVAC

Aline Martinez

2022-05

Jimmy Gusky Heating & Air LLC was available on short notice to snake the drains of a basement apartment when there was a huge amount of backed up sewage. Nick did a great job; I could tell it was a lot of work. Communication with the company and Mr. Gusky was timely, direct and effective. I hope I don't have to go through that again, but now I know a reliable and effective company to call. Thank you!Service: Drain cleaning

Debbie Fox

2023-05

Jimmy Gusky and company have always been my go to for my HVAC repairs since I moved to DC in 2016. Now they will also be my go to for gas leak and plumbing repairs. While getting various bids for many repairs over the years, his has alway affordable and accurate. While others try to overcharge and upsell on bids, often by thousands of dollars, Jimmy always gives me a fair price and honest bid. Recently I had a serious gas leak in my condo that was affecting mine and my pet's health. My condo (and condo building) smelled horrible like gas too. Jacob on Jimmy's team did an amazing job pinpointing multiple gas leaks in my condo and my building and found a pretty major one in my unit. An unused gas line that was leaking badly. I am forever grateful for Jimmy and Jacob for taking my repair quest seriously (when the gas company didn't) and not giving up when the gas leak was not easy to find. Overall the experience was very stressful and the gas company was pretty awful and dismissive of the gas leaks (!!!)--but through it all, Jimmy and Jacob were on my team and stayed on task to get it done. Most importantly, they believed me and treated me with respect. They were the silver lining in the whole experience. I will continue to always call Jimmy Gusky first and am so grateful for them that I can now move back into my condo. Thank you so much Jimmy and Jacob!

Ronnie Forster

2022-05

Used them to install a new AC along with other residents in my building, didn’t handle any of the coordination for that so overall good experience and HVAC.BUT 6 months later tried to schedule a HVAC and plumbing inspection for my building requirements, called and left voicemails 3 times and scheduled an appointment through their website for them to call and didn’t get a call back. Only got an answer by emailing Jimmy directly with the email I had from the HVAC installation, he said the front desk lady will call to schedule, she never did. 3 more calls later I finally get someone and get an appointment scheduled. Technician arrived 2 hours late with no clue what he was supposed to do even though I sent the requirements with clear instructions on what to inspect. Inspection itself was ok, technician seemed knowledgeable, but was obviously rushed and even said he had to hurry out because he had other important calls to get to. Never received an invoice for the inspection to provide to my building, have called twice since the inspection and left voicemails and still haven’t heard back again.Tl;dr, they do fair work but good luck getting in contact with anyone, getting technicians to arrive on time, and getting everything covered that is needed. Will be going elsewhere for my next home needs.Services: HVAC system maintenance, Heating system installation

Brenden Jongman

2020-05

Jimmy’s team was responsive and available quickly, which was great. However, they charged $1895 for a unit with a market price of $900 and 10 minute installation (they knew it would be that easy, because they had told us they’d only need 10 mins when they were on their way). This after they first wasted 4 hours of our time by showing up extremely late with the wrong unit the day before. After kindly asking about the price later, I got a very angry and unprofessional phone call claiming ‘this is the cost of doing business!’. Would not recommend this company.

Adam Morgan

2023-05

When the condenser fan motor died on our 20-year-old AC, we called Jimmy Gusky to replace the whole thing. They responded immediately, and had a new condenser and air handler in our home in four days. Their price was less than the competition, and Jimmy even came by to check on the installation. A first-class company.Service: Install AC

Rob Gdry

2021-05

As part of the install, I was required to call and have them come out on a 70 degree day to top off the systems they installed in December. This week was in the 70s so I called them. I spoke with a very please receptionist that promptly called me back after I left a message. The service technician was scheduled and he made it here within the allocated time period and was courteous and responsive. He checked the system and then was on no bill... all part of the December install. So, I read some bad reviews of these guys and I have worked with the install team and daily support desk, no issues at all with any Jimmy Gusky staff to report. Smooth sailing.Service: Install AC

Christine Bechtel

2023-10

Jimmy has been wonderful and saved us tons of money on a new AC unit and water heater. Highly recommend!

Peter Franke

2021-05

Jimmy Gusky's crew installed a new hot water heater for us last winter. They also installed a new furnace and replaced the coil for our AC this July. These jobs were done satisfactorily and in a timely manner. We really appreciate Jimmy's quick response to our requests. He is reliable, responsible, and professional. Thanks, Jimmy, to you and your crew!Services: Water heater installation, A/C system repair, Heating system installation

Tabitha Perry-Farmakis

2019-05

I had Jimmy Gusky, LLC as the company selected by my home warranty company to come to my home for a plumbing and sump pump problem. They called me the day they were supposed to arrive to reschedule my appointment time and then they never showed up for the time they rescheduled it to either!!!! I called them to see what happened and was told that the tech never communicated to others about the time for my appointment and that I would receive a call back after the situation was discussed with them...and they didn't call back either!!! I called my warranty company and notified them of what happened and had to get my service order filled by another company...which cost more of my time. I had already had to make myself available for 2 days with Jimmy Gusky, LLC and never received their service. Wasted time from work. Wasted phone time. Wasted everything. I'm annoyed and expected much more as a customer who actually didn't do anything wrong!! They're the ones that rescheduled me!!!

garrick rumley

2021-05

First Appointmwnt was a no show, but when I called, Jimmy Gusky himself came out to look at our HVAC. The appointment was part of a warranty plan and he had to submit his analysis. 10 days later and he never submitted his analysis. I called and left a message 5 days ago and never received a call back. Just called again and no answer. Terrible service. Jimmy seemed like he was knowledgeable so a one time appointment may be okay, but if you ever have to use them for an ongoing issue or as part of a warranty, STAY AWAY! And there are so many other HVAC services, why use one that ignores you?Service: HVAC system maintenance

Angie Terek

2017-05

Had a great experience with Jimmy's team. My heat went out over the holidays and they were able to come out quickly and give me my options to repair or replace. I opted for replacement of both my furnace and AC as they were both over 20 years old. The team handled the installations efficiently and had plenty of men here to handle it on one day. They came back the next day to install chimney liner and another small job. Very happy with the results and their good advice. I will use them again.

John Tegeris

2021-05

Jimmy Gusky HVAC is truly as good as it gets. One of our AC units went down and through the warranty company found our way to Jimmy Gusky himself. Although out of their territory, Jimmy was willing to make the extra trip to diagnose the problem. He was very responsive to get our initial service call scheduled and determined the unit needed to be replaced, and we all know these units usually decide to break down only when pushed to the limit in the hottest summer months and we need AC the most. He did the legwork to get the warranty company to honor the recommendation and as you can see from the attached photo put in a much more substantial unit that is doing a fabulous job cooling the home. Add to that he actually had the unit and scheduled the install even before the warranty company approved the swap out. If that isn't one of the greatest examples of outstanding customer service and going above and beyond to exceed expectations, I don't know what is. Big thanks to Jimmy and team for their commitment to excellence!Service: A/C system repair

Paul Heineman

2022-05

I had work done a few years ago. I know different people have different experiences, but this has been mine.First of all, they would get high marks for responsiveness, at least initially. I was in a real jam when our AC conked out during a heat wave. They came the next day and installed a new unit 3 days later.Here are the issues:1) I know this might sound petty, but when the manager came out to give an estimate, if he said once he said 25 times, “the guys will put down drop cloths and wear shoe covers.” Well, not one drop cloth or shoe cover.2) After a while it seemed that my unit was running really loudly. Only then did I look behind the some venting to see that they had ‘sealed’ the vent run with a piece of cardboard cut off from the box and a couple of pieces of tape that not surprisingly blew off after a couple of days of heavy use.3) Dial ahead a couple of years and there was an overflow from my condensation pump. I was afraid of some major systemic problem so I called a tech. Fortunately, it was minor. He found that there was a sediment ring around the PVC because it was flat and plumb against the bottom. He explained that it should be cut at an angle and not touch the bottom, to prevent this very thing. He added that because this is the last thing the installers do they often don’t bother to do it right.4) Remember that I qualified my comment about responsiveness. Seems to be that when a smaller company does an $8K job they might follow up with a call to see how everything went. I never heard another word. A couple of months later I called and asked for an estimate to install a humidifier. No response.My unit still keeps our home cool in the summer and warm in the winter but my experience was less than 5-star.Service: Install AC

Joseph Davison

2022-05

Just wanted to share my experience. First, they came out to inspect my hot water heater and provided clear and understandable explanations on what needed to be fixed, this is why I didn't give a 1 star. I had a very different experience with the HVAC. I had a intermittent problem where my heat would sometimes turn on and sometimes not, which I agree is a tricky problem, but that's why I called a professional. The 1st time, they didn't show, didn't call me and I called them to cancel after they were 30min past their latest time. When they came out later the next day or so they saw the problem or they symptom of the heat not turning on. They inspected a few things, didn't make any changes and it worked the 2nd time, so they reported "it was working" even though the problem existed when they got there, they didn't change anything it magically worked. I called later that day when it stopped working they said they would contact me but didn't. I contacted them about 1-2 days later when I didn't hear anything and they said they probably need to replace a part. They came out twice in 1 day because they brought the wrong part. They replaced the part which cost 4 times the cost of the part, even though replacing it too 15min and was held in by 2 screws and 2 push on wires. This did not fix the problem so I texted and left a message through their website and never heard anything from them. I have since called another company who fixed the issue after coming out onceService: Heating equipment repair & installation

Karissa Lofton

2018-05

The first time I dealt with this company they told me they would come by the following day to fix my hot water heater. After taking off of work and sitting at home all day no plumber ever showed up nor did I receive a phone call explaining why. I called Jimmy at the end of the day and he assured me someone would be out the next day. I took another day off and once again no show/no call. I called a third time. This time I asked if someone could come out on the weekend since I didn't want to take off a third day from work. Jimmy once again assured me that someone would be out. And once again no show/no call. Fast forward several months later and I have a separate plumbing issue. Despite everything that happened prior to this I contacted Jimmy about this issue. This time however I contacted two other plumbers as back up insurance. Whoever showed up first would get the job and I would cancel the other two. Surprisingly one of his plumbers was the first to show. The plumber was here less than 30 minutes, replaced a ball valve and charged me $400. Since a ball valve only costs a few dollars I can only assume the majority of that is labor. I'm clearly in the wrong business. (This was not an emergency/holiday/weekend so that is the regular rate.) In summary can't count on them to show up and when they do show up they are way too expensive.

Sharonda Savoy

2022-05

I used this company via a Home Warranty Service that I have. My HVAC went out on June 2. It is still not fixed. I was informed that the repair that my system needed would take too long and they didn't have the time. They came out to my property 4 times. Each time they said it would be fixed. My problem still isn't fixed. I have requested for them to never return to my property again. They are not responsive at all. It seems like they send technicians that have just graduated from some kind of tech school and don't know what they are doing but know how to highjack the system. The technicians say it is going to work and then when they return they change their story. If I could not give them a star I wouldn't.Service: Repair HVAC

C. “Callie” Cook

2020-05

Jimmy had installed a pressure reducing valve on our old furnace in 2017. By accident, I must have turned off the water to the furnace and so the pressure value wouldn’t work. We thought the part went bad. Jimmy agreed to come out for a service call and to repair or replace the part if necessary at no charge. When his technician realized what had happened, he called Jimmy and explained the situation and he left without charging us any fees. We are grateful to Jimmy for his generosity and intend to continue to use him for all of our furnace needs!

Daniel Doiron

2019-05

AC out for 9 days, 2 missed workdays, no resolution in sight. Call them if you like; don't rely on them.Technician came out on a Friday, was not prepared to do the work. Rescheduled for Monday with the technician.No call/no show on Monday. Called Jimmy who swore he thought the appointment was over the weekend. (If that's true, they no-showed over the weekend so I'm not sure what the lie bought him. Taking Monday off work wasn't easy.) Rescheduled for Saturday with Jimmy, personally.Called Friday at 3pm to confirm. No appointment on the books.