SERVPRO of Washington, DC

Judith

2024-03

ServPro is tops - we had water damage throughout the first floor. They mitigated the damage - not an easy job but they did it quickly and properly. We engaged them to rebuild the walls, woodwork, and repainting. Their team worked nonstop and did a beautiful job. ServPro arrived when they said they would, kept us posted on the work and its progress, and were careful with our furnishings and accessories which they boxed and wrapped and arranged to be packed out and stored. Marvin, Jonathan, Veronica and their team are highly professional and capable.

Breya Threatt

2024-03

I want to thank Mauricio and Johnathan for helping me through this process. They have been a big help with picking out materials for my house. They even walked through Home Depot to help me pick out items for my house. I’m forever grateful for them and my house looks amazing ♥️ 🏽 Thank you guys.However,Matthew Biederwolf was very RUDE, UNPLEASANT and NASTY to work with. He gave me false information about what I owed. He tried to get 15,000 more for me to pay after the work was completed. He lacks customer service and threatening to take me to court. I was baffled on why when he told me how much I had to pay when he was clearly wrong. He never showed me documentation of me owing 15,000 because he didn't have any proof. Matthew depreciates the company.

Devi Adea

2023-10

Excellent Service!!! Our whole family is so grateful to Tatiana, Oscar, Jonathan, and the whole ServePro team! They put together a clear estimate of the work and got it done in no time. Highly recommend!!!If you have any water issues in your basement and need remediation, these guys are awesome!

Greg W

2023-10

Dre, Lenin and their team did a phenomenal job on my apartment. They were clean, professional and didn't give up when running into unforeseen circumstances. All of them worked countless hours to ensure my home was safe and went above and beyond to correct a minor error. They are easily the most professional team I have encountered for an issue like this and you wont regret hiring them to get the job done right.Services: Mold inspection, Mold mitigation, Plumbing, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Jasmine White

2023-12

I reached out to the DMV area ServPro when my DC rental property had a sudden water and mold issue in the basement. This is a team of crooks and clowns, and Monica Sanchez-Brady is the ringleader. She's wasted so much of my time. On 12/18, I reached out with a request for inspection and an estimate. ServPro showed up to see about my issue on 12/19, so far so good. They showed up ready to demolish my basement (with the approval of the tenant - say what??) and started pulling up carpet/padding and taking off baseboards without first even giving me a diagnosis of the problem, pictures, or an official estimate. I didn't give any approval for anything beyond the visual inspection and estimate, and these crooks tried to get me on the hook for paying for whatever they were trying to do to my basement. When I immediately ordered that they stop tearing things apart, they told me there was mold and then refused to give me an actual estimate for the cost of the work -- I guess this was my punishment for not letting them tear my house up during the first appointment. I followed up for a week straight, requesting photos and an estimate, and Monica Sanchez-Brady had a new excuse every day -- she blamed Dimas, then Kevin, then Tatiana for the delays in the estimate. Then suggested we schedule a second inspection. These people are so unserious. Not sure how they have the reputation they do when they treat time-sensitive issues involving health and safety (e.g. mold in a flooded basement) with no urgency.

Victoria Bedsole

2024-01

Jonathan and Marvin were both great in getting our quotes over and work completed in a timely manner. Our residents were extremely happy with the timeline and work completed!

ailsa lewis

2024-02

Had a great experience with the move in team. Anthony, Tony, Carlos, and Claudia were all very efficient in their process of moving all my items back in. Very friendly and helpful! Thanks!!

Martinez Majors Sr

2023-10

Lenin and all his crew from day one start to finish was awesome. They moved and relocated my furniture and property with care and precision. They were extremely professional and had excellent attention to detail. The company should give those gentlemen a raise and promotion. The entire crew was very professional and they did an outstanding job remediating my place and taking of all water damage. "A Job Well Done".Services: Flood restoration, Mold inspection, Flood cleanup

Taura Smalls

2023-11

Antonio and Anthony were excellent! They were very kind and professional. They worked diligently by making multiple trips to ensure that all items stored were returned to me. Thank you.Services: Mold inspection, Flood cleanup, Water removal, Sewage cleanup

Patricia Nowak

2024-01

Anthony, Tony and Carlos and the best and so professional. Super willing to help accommodate and move stuff around as directed. Also just a pleasure to have around!

shei haynes

2024-03

Claudia and her crew did a wonderful job here at 1330 7th street. And will be using you all again soon

Afiya MJ

2023-09

Antonio and Anthony did a great job bringing back my boxes. They were punctual and they put everything back neatly . I recommend them for your packing and unpacking needs.

Adam Cook

2023-09

Pedro Ortiz led an all star team through a very demanding job, involving many stairs, and many, many contractors bags of contaminated garbage. The team was always courteous and attentive to the detail of their operations while respecting my at home business spaces.If you have the need, THIS is the team.

sheeda bell

2023-06

I had a pipe leak in my unit, and SERVPRO was recommended by our management team. Tommy, With SERVPRO , showed up. He did the paperwork and his team came out and did their thing. They were very professional and respectful. Most of all, they did a great job.Services: Flood restoration, Flood cleanup

Scott Brand

2023-08

Once they set up the job getting in touch with the contact person is impossible. The work does not get done on schedule. The workers are ok but the people in administration are awful. They changed the estimate for the work the day the work was supposed to start. My advice is use another contractor and not a franchise operation that in my opinion is incompetent.

Iza Mil

2023-12

Fantastic job! Very professional team. Antonio, Carlos, and Anthony - highly recommend

Lollie Loflin

2023-09

Antonio (Tony) and Anthony were amazing! Their team was amazing and super helpful with pack out and move back in. I would highly recommend!Service: Fire damage cleanup & repair

Pamela Harrison

2024-04

SERVPRO of Washington, DC is a joke. I was never contacted after the generated email on April 1, 2024. I also called the next day (April 2, 2024) and received no response.

DAVECITY202

2023-10

Claudia and her ServPro crew were very professional and efficient. The unit they serviced was in bad condition and they brought it back to life. Highly recommend them!

Kyle Olson

2023-04

Insurance referred me to them for some water damage repair. Sent someone out within hours to assess the damage, so far so good. Then the guys said they didn't know I needed reconstruction and said to call the office. The office then proceeded to tell me they are at capacity and are no longer accepting reconstruction jobs. Which is understandable except they wasted my time (and their time) sending someone out to begin with.

Stephanie Coffey

2023-05

Stay away from this company! They were referred to me by my insurance company (my initial response was I did not want to use them), they arrived at my home and did not complete the work, let brooms and tools in my home, the project manager came in my home (insisted that I sign documents before they began any work) and then left the sight. He left a staff of about 8 young people (no one over 25), most of them did not speak any English (so I could not communicate with them), and no one had any idea where the project leader was nor did they have a number to reach him. Now, Servpro is in dispute with my insurance company and instead of settling the claim with StateFarm they are aggressively collecting the debt from me after I said I would pay the balance if they came up with the right number because I had to get a 2nd contractor to complete the work their staff did not perform.Reply: You are correct Servpro, my insurance company did pay me the quoted amount but you sent me an invoice for 2times that amount, which was not the amount that was agreed upon between you and StateFarm. This is evidenced by the fact that your Complaints Manager contacted me and bribed me to remove this rating. Now, without speaking to me, you secretly try to respond to the rating and attempt to give the appearance that you are wiling to work with me only proves the level of dishonesty and low moral character of your organization, this also transfers to the poor quality of your work and the fact that the person your left in my home to supervise the staff was "separated" from your company days after my project also suggests that your have poor hiring practices, as well.Feel free to contact me if you need anything additional.Service: Water damage-related mold removal

Charley Benhase

2023-09

Veronica and her team were considerate and communicative, and did a great job with smoke remediation services on our home.Service: Fire damage cleanup & repair

Samantha Yi

2023-09

Claudia and Mirin were on time and very professional. They detoxed everything after we had mice in the house. Definitely recommend.

Blanca Toso

2023-04

I would like to thank Servpro and especially Mr. Waulker Merino and his crew for his excellent work. We had water damage in our basement and Mr. Merino went above and beyond to address this issue as soon as possible. He was very responsive and caring of our needs. He communicated clearly with us and dealt with the insurance company as well. Thank you so much!Service: Water damage-related cleanup & repair

Iris Millan

2023-09

Andy & his team have made our unfortunate transition so much easier & faster! Our team appreciate your reliability & expertise for sure!Services: Flood restoration, Mold inspection

Lauren Whitaker

2023-11

Tony and Yohan were great! Excellent service. Thank you!

Mark Chandler

2021-04

We were in need of help cleaning a large ground floor area and not staffed or qualified. I had an idea of how extensive the job would be, but they knew better. Our facility was brought back to a level of orderliness that I hadn’t seen before. I plan on calling SP for these needs in future, should they come up. Thank you!Service: Water damage-related cleanup & repair

Cassandra wins

2021-04

On two different occasions, several apartments in my building sustained major fire/water and water damages. On both occasions, I used Servpro to demolish and restore the apartments. They worked with the urgency knowing some of my tenants were displaced and focused on getting them back in their homes. The repairs were extensive. Drywall, flooring, cabinetry and part of the roof were all damaged from fire and/or water. From the beginning to the end of both projects, Servpro technicians and leadership were professional in restoring my building. They were very responsive, professional and skilled. There was never a question that didn’t get answered, never a call that didn’t get returned. The quality of the craftsmanship of their workers exceeded my expectations. God forbid, but in the future, if I ever have a need for fire, water, mold repair, without a doubt, Servpro will be the only company I call.Services: Remodeling, Mold inspection, Roofing, Flooring, Water damage-related cleanup & repair, Painting, Fire damage cleanup & repair, Water damage-related mold removal

Emma Wardlaw

2023-04

Had a great experience with all of the personnel associated with Servpro. Because of my schedule, I requested that the work be done expeditiously. They honored my request and were amazing to work with.Services: Mold mitigation, Water damage-related cleanup & repair, Painting, Mold damage restoration

Thomas Murphy

2021-04

My fiancé had a pipe compromised in her basement and Servpro came in with professional technicians and drying equipment.They extracted water and strategically placed her furniture and valuables in such a way that their equipment was able to dry the drywall that only a lower portion had to be removed.They were able to explain the whole process to her and I am very grateful for the service of these heroes.