4.7 (367)
3815 N Cocoa Blvd Suite 117, Cocoa, FL 32926
(321) 204-7663
directmetalroof.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
DEBORAH SANDERS
2024-03
My roof looks fantastic!! Direct Metal had great workers who were polite and hard working! The communication between the company and the workers and us was great and the quality of the work was outstanding! They cleaned up daily and didn’t leave any messes ! My sales rep , Blake Conrad was fabulous and went above and beyond the call of duty. I would definitely recommend Direct Metal to do your roofing job!
LeAnn Palmer
2024-04
The whole team did a great job from Adam the salesman, Joey the project mgr to all the men installing the roof. They were all very professional, knowledgeable, and very polite. I highly recommend this company.
Courtney Cheek
2023-08
I want to thank Direct Metal Roof, Inc for making my roof looks so beautiful!! Shout out to Blake for giving me an absolutely amazing estimate on my new roof. I also want to thank Joey, the project manager, and his whole crew for doing an awesome job! I am very happy with my roof! I would definitely recommend them for your new roof!!
Kevin Canino
2024-04
I have dealt with other roofing companies before and let me tell you, absolutely no comparison! From beginning to end, a flawless experience! All the employees are 100% professional, courteous and knowledgeable on all aspects of the roofing process. They take their time to answer questions and explain all the different options available. Every step of the way, no matter which member of the team I interacted with, nothing but stellar service. Emails, texts, paperwork were perfect including explaining the warranty at the end. I highly recommend this company!🌟🌟🌟🌟🌟
Barbara Threlkeld
2024-01
So pleased with the new metal shingle roof and flat roof. Looks amazing. The crew removing/installing roof were great and stayed each evening to clean up debris. The site manager answered all our questions during the process and made sure we had all the paperwork and information. Highly recommend Direct Metal Roofing if you are considering a metal roof for your home.
Anthony Chacon
2024-04
Great roof. Great price. About half the price of every single competition quote I received. Some didn’t even bother coming out to the house. Was only $2000 more than the 4 shingle price quotes! No brainer. Halved my home owners insurance.
Maria Lalonde
2024-04
Being pretty much forced into getting a roof due to insurance prices and thankfully being a candidate for the Safe Florida Grant brought me to making a huge decision, getting a new roof.... Direct Metal was on the list of roofing company's they allowed me to use. I did the smart thing and got 3 estimates. Direct Metal Roofing was comparable to one estimate and one was wayyyy over. I am so happy with my decision every single person I dealt with was professional and attentive. They are amazing with customer service and really worked with me every step of the way. I highly recommend them.
Donna Brewer
2024-04
From the start we knew this was the company we wanted to work with. They can highly recommended and the salesman, Steve was knowledgeable, kind, not pushy and willing to meet our tight deadline for a new roof! Joey lead the team to do a great job, kept things cleaned up and took pictures to show us each phase as we moved forward. Fixed everything with quality work, competitive pricing and with a smile! Look forward to working with them again for another one of our houses!
Derwin Fernandez
2024-04
We are really pleased with Direct Metal Roofing Company. Ethan sat down with us and let us know the types of materials we could choose from, seamless or screwed metal panels, also metal thickness. How many days it was going to take and the process. Also, his Crew Chief Chiki, and his Crew did an outstanding Job..Removal of the old roof, gutters, all while protecting surrounding areas of the property, with tarps. They are Masters of their craft. The standing seam roof was labor intense. The work was outstanding, all the trimming, shaping and sealing especially around the chimney. The Crew was hard-working and Conscientious. Very Happy we Picked Direct Metal Roofing, Thank You For a Job Well Done.
David Burnham
2024-01
Great job from start to finish installing the roof. The crew did an amazing job and the final product came out well. Tiny was out project manager and was always looking out for us and keeping us in the loop as far as how things were going.
BIG AL
2024-04
Short wait time. Full picture documentation while in progress and final. Professionally competent sales staff, foreman and crew. Amusing office staff that kept me informed about each step and the next.Good job beginning to end.
Greg Olivo
2024-04
Everyone I dealt with from Direct Metal Roofing were very professional from the office staff to roofers. They worked to complete the job, cleaning up after each step. We are very happy with the roof and would recommend this company for their professionalism and work.
Dominique Hogan
2024-03
First, I would like to say the process with Direct Metal Roofing was outstanding from beginning to end. Secondly, I want to first mention Nick Prestano, our amazing project manager. I was blown away from the beginning of our interaction. For such a young man, his customer service and communication were outstanding. He first asked how I liked to communicate (Text, ring door, call), as a prior military recruiter, I understand the importance of making sure you know how to communicate with your customer). During the whole project, he kept me updated, was forthcoming in all the issues that needed (we knew we had wood rot) to be taken care of, sent pictures, answered my questions and just was one of the best interactions I have had with such a big project. I can't say enough about this young man! Thirdly, Steven, our salesperson, was very responsive and thorough, when we received 3 bids and direct metal roofing was very the lowest bid and he kept in touch until we decided to go with Direct Metal. Lastly, the roofing crew worked so hard and long hours to ensure that all the issues that needed to be repaired for the new roof were completed and we love our new roof, Hunter Blue :-).
Lourdes Matos
2023-11
4.3/5 Stars for the whole experience.I'm a bottom-line up-front girl, so here are the highlights: The process to getting the roof was relatively easy, the people are cordial and want to help throughout the process. Even where there was miscommunication, the team was willing to work with me and solve the issues. Like anything where your money goes, do pay attention and do express concern where you feel like you need it! Be an involved customer, and you will have less headaches/dissatisfaction in the backend. Do I recommend? YesProject manager Richard and Chiqui's install crew were phenomenal. They were courteous and even entertained my dogs incessant attention seeking habits in the morning (lol). Richard made sure he did not stop communicating with me (even while on vacation once) until I was fully happy with the project, which I am now. He even went the extra mile and hands-on fixed some things we had miscommunicated on. Ethen, my sales rep, helped me with questions I had along the way and helped connect me to people when I felt like my process had stopped or I had been left in limbo, which happened a few times. I did my best to understand the weather situations, but when the time lapse did not feel right, I hollered for answers. The crew and PMs went above and beyond as that was the standard I held them to after seeing these other reviews and the YouTube channel. They did not disappoint, but some things could be improved for the next customer.The areas for improvement:1) Communication- there were a lot of times during the project timeline where I got conflicting answers and conflicting actions by the staff, and this made me feel frustrated and without proper guidance. I felt like we had accomplished something, only to be having to handle other issues.2) Process understanding- Not everyone in the office needs to know the full process status of a project, but it would be nice to feel like I don't have to supervise/stay on top of the process myself or else I'll be forgotten. I felt like I was on and off the scheduling/PM list at least 2 times.3) Timelines- I understand it is hard to be clear with a customer on this field. Roofing projects can take longer than expected for a variety of reasons (weather, crew safety, hurricanes, inspections, permits). There were times when I jumped through the hoops to only find more hoops that I didn't know, or my sales rep hadn't told me about. This caused frustration. Sometimes there wasn't a hoop, but just a waiting period, this is where being active/involved was necessary.I was told these reviews are useful for improving the business, so I believe this is what I am leaving.My roof took 3 months and 15 days from start to finish of the process. It was busy, hot and rainy season. Incoming customer, be prepared for these timelines. Overall, I am happy with my roof! It is a beautiful roof, and I hope to enjoy it many more years to come.Other thank you's to Nohemi, Mariah and Brittany. :)Services: Roof repair for storm & wind damage, Roof repair, Roof installation, Roof damage repair
Kenneth Bernell Simmons Sr
2023-11
Joey the Project Manager was exceptionally Professional and the Crew was beyond the Job I would hire them 10 Times Over Bug Rhumbs up to Direct Metal Roofing Smiling with Joy in my Heart 2 Days and Done.
alisha geraci
2024-04
Thank you direct roofing for a great roof. Your team is very professional. The gentleman that come and gave the estimate was awesome, he answered all my questions and showed me a PowerPoint presentation. The workers were friendly and cleaned up everyday. There was a little mishap with a hammer going through my garage ceiling and Adam came out and fixed it. I can't even tell there was a hole there anymore. Great job guys!!
Irrigation Manager
2023-05
Direct Metal Roofing delivered!✔️ Demo/rough-in crew made sure our existing roof was up to code & structurally sound. And the installation crew’s quality work was impeccable! Attention to detail was excellent(I’m extremely OCD with trade work, I’m a contractor as well👨🏻🔧) Also great communication from Joey our project manager! Even when I had questions or concerns, he addressed them & followed through. I will highly recommend DMR to our family & colleagues! Thanks again! Matt Emerson & Stephanie ArmendarizService: Roof installation
Kristy Killingsworth
2023-10
Wow! Where to begin! Not only was Direct Metal Roofing one of the fastest companies we have used for replacing a roof, they were very efficient and conscientious too. Rich kept us updated and informed on all phases of the job. He was quick to answer any concerns we had. And, Sedven and their roofing crew were a very organized unit. Tear off, underlayment, roof inspection arrangement, and clean up were smoothly done. Two days total and we now have a beautiful new roof! Great company to work with!Service: Roof installation
Ryan Masters
2024-04
I am someone who researches and compares everything I purchase or have done. I also do not leave my reviews.A few years ago, I was gathering information for adding solar onto my house. I was advised it would probably be best to replace my aging roof prior to having solar installed.I reached out to a few companies to come and give me a quote. Direct Metal Roofing was one of those companies, and they were the company I was most impressed with.The salesman was professional, honest, and trustworthy. They did not make me sit through a presentation about "how great they are" or "how much better they are"; instead, they let the product and their price do the talking - this is something I value.He was also patient as I asked him many questions. Towards the end I asked him, "How bad is my roof, is it worth replacing now out of pocket?" He told me it is old, but was honest with me and said, "You probably have a few years left with it." I decided not to replace my roof and continue on - effectively having him "not close a sale".A year later, after a hurricane, I was on my roof inspecting it and I noticed a few odd spots and debris on top. I decided to call Direct Metal Roofing again to have it inspected. There was no issue having someone come out to inspect and give me another quote even though I had said "No" prior.Again the salesman maintained professionalism and was honest with me. He told me there is minor damage but nothing to be concerned about and nothing worthy of replacing. I had also called 2 other companies to inspect. One company told me the same thing, but reluctantly and more in line with "this product may be better". The other company said they were able to "find" enough damage to "give me a free roof," which raised massive red flags for me.Direct Metal was honest and fair with me again, and because of my first encounter with them I trusted them this time.Another year later, we were hit by a tornado taking a tree down and damaging everything. This time I didn't need a quote for a roof; I needed to call my insurance company. The inspector came out and told us we need a new roof and that we should get some quotes. I didn't need to call anyone else - I only called Direct Metal because of my prior experiences with them.After 3 different encounters over at least 3 years - we finally ended up having a new roof put on, and we used Direct Metal for that.During the paperwork and decision for materials, the salesman was not only knowledgeable but also patient in addressing my numerous questions. Their willingness to provide detailed explanations and information was crucial for me to make an informed decision.After signing the contract, things went very smoothly with clear communication.During installation, the cleanup, while never perfect, was done very well and done at the end of each day. The project manager ensured I was informed of any issues, changes, or questions I had along the way.Direct Metal Roofing exceeded my expectations at every step and made this very large decision easy for me with no remorse.
Ron Cherven
2023-12
Excellent experience from initial quote to final inspection, and the price was very fair compared to our other quotes.Rich kept us updated at every stage and answered all our texts and calls. Each of the work crews was outstanding. They were polite, courteous, professional, fast, and thorough. Each crew left the job site as clean as it was when they started.Direct Metal was recommended to us by one of your customers and our good friend Jack Corfield. We will definitely recommend Direct Metal to anyone needing a new roof.Thank you.
Ray Cybula
2023-12
Satisfactory. Roof passed inspection, but could look a lot better. From the beginning Jimmy from sales met with me and started the process, he was courteous and polite. Signed the contract and paid my deposit. Jimmy stated they were a few weeks out for install but would keep me in the loop and let me know when to expect my material delivery. A few weeks later a truck showed up to deliver my materials. I was not expecting it so I was not home. Only reason I knew about it was my Ring doorbell. Took time away from work to run home and direct him where to drop the materials. A week and half later they began my tear down. That crew was really fast and clean, did not leave anything behind. Extremely impressed. The following week the install crew arrived. They were courteous and polite. But I am not impressed with the work completed. I’m surprised they kept the sign in my yard advertising the company. All the finishing details look sloppy. Flashing looks crooked. Caulking spread all around ridge caps. Some of the caps look crooked. One of the caps has missing rivets. Crew also left quite a bit of metal (pieces of metal roof, nails and screws) behind in my drive way and yard. Company was suppose to include a wind mitigation was but told during the install it was not included. I would look at using another company.Edit. Representative from the company reached out to me asking me to change my review, I invited him over to look at my roof and explain the issues I had. I haven’t heard anything back. My only guess is they care more about where they stand on Google reviews than me as a customer.
Andrea Qahtani
2023-09
DIRECT METAL ROOFING (DMR). These are transparent and factual details with email and photo proof, despite what they respond withwhich will be twisted timelines and lies. The problems began during the roof removal process when DMR's crew accidentally cut my water main, which was located in the attic due to a home repiping before we bought our house. Their attempt to repair the damage failed two days later, causing extensive flooding in my attic. Damages amounted to an estimated $20,000, including a severely damaged ceiling that caved in. I notified DMR's owner, Tony Diaz, I was shocked to learn that their contract includes clauses absolving them of any damages they cause to the property. Despite my appeals for accountability, Mr. Diaz insisted that the company bore no responsibility for the damages. Left with no recourse, I was forced to involve my insurance company to help cover the repair costs. This led to an increase in my insurance premiums, further adding to the financial burden imposed by DMR's substandard work. DMR's communication was frustratingly unresponsive, with days passing before I would receive a reply. The entire project was marred by multiple inconveniences, costing me over two days of missed work and countless hours overseeing the aftermath of their improper repairs.To elaborate on the issues:1. Lack of Quality Workmanship: The original crew's poor craftsmanship became apparent when the roof failed the dry-in inspection, which was only caught because I was present to point out issues to the inspector. The crew had neglected to properly nail decking boards and fascia boards, leaving numerous nails sticking through the peel-and-stick underlayment.2. Unprofessional Repairs: The initial repair attempt for the cut water main proved to be inadequate, with the use of inappropriate glue instead of proper sharkbite fittings or crimping. This oversight caused further damage, leading to the devastating flooding incident.3. Language Barriers: Communicating with the non-English-speaking crews was challenging.4. Lack of Supervisor Oversight: The second crew, suffered from a lack of project manager presence on-site. This resulted in inconsistent work quality, requiring my direct supervision to ensure proper caulking, straight cuts, and adherence to discussed plans.5. Final Touch-ups: Even after completion, I noticed several concerns that required the crew to return for additional touch-ups and repairs, further prolonging the project.Numerous inconveniences:1. Financial burden: I spent $600 for plumbing repairs and $2500 for my deductible. As well as personal labor reorganizing my shed to accommodate attic belongings and moving items from the garage to the shed.2. 5 days of work missed.3. Daughter's room unusable for over a week, causing inconvenience and discomfort.4. The use of dryers during repairs led to higher energy bills as my air conditioning ran constantly, also putting extra stress on my 2-year-old AC system.5. Direct Metal Roofing's slow and unresponsive communication added to the frustration and delayed the resolution.6. Personal Time Investment: I spent countless hours coordinating repairs and supervising their work, taking valuable time away from other commitments.The crew left nails and screws scattered around my property which was inconsiderate, especially as I had explicitly warned them of an upcoming water slide birthday party for my five-year-old daughter. I learned that some of DMR's reviews appeared to be misleading, as they were allegedly obtained through incentives such as money off, promises of wind mitigation, and other offerings in exchange for 5-star reviews. This raised doubts about the authenticity and reliability of their online reputation.Also DMR is not accredited by the Better Business Bureau (BBB). While BBB accreditation doesn't guarantee perfection, it does offer a level of assurance that a company operates ethically and responds to customer complaints professionally.
mike wolfe
2024-02
Everything was just awesome! Tiny and team were so kind and honest. They cleaned up every day and communicated with what the next steps would be. I highly recommend this company. We love the looks of our new metal roof!
Rich shuhi
2024-04
The team put our roof project together and outperformed themselves, surprising us by beating original timeliness and fixing our leaks. From the quotation, Adam, to the constant activity/status updates by Britany and the installation team led by Joey. The installers not only repaired & replaced our tile roof beautifully (and functional), and their cleanup of our yard was awesome. This experience was a pleasant surprise from what has seemed to be mediocre services.
Geoffery McDole
2024-03
I highly recommend using Direct Metal Roofing. Each staff member that I’ve worked with and communicated with from the Sales Rep to the office staff to the project manager were very kind and communicated with me each step of the way. The process was super easy and the team was quick to get the job done quickly and efficiently.
Pat Weber
2024-02
Direct Metal Roofing is a 5 star company. They were responsive, courteous, and did a fantastic job on my metal roof. Their on site foreman, Tiny, answered all my questions during the process and kept me informed during the installation from start to finish. I highly recommend Direct Metal Roofing!
A.J. Hutson
2024-04
DM Roofing was top notch in every way. They met every commitment. No surprises. Straight forward communications. Kept us informed every step of the way. Tear off of old in a single day. New metal roof in 3 days. Hard working crew. Cleaned up every day. Great outfit. We highly recommend.
Dan Boscarino
2024-04
Wonderful staff in the office and installers were outstanding. Extremely satisfied with finished product. I had a an aluminum roof installed. I highly recommend them.
janis atkinson
2024-03
Hi, just had my roof done by your company, if I could give more stars I would. Thank you to Steve, Tiny Tim and the whole crew. Very polite and kind. Love direct metal roofing. Just wanted to add that Tiny Tim was a great foreman, thanks again.
Steve Slesinger
2023-05
Our old roof was shingle (24 years old). We got Direct Metal Roofing to replace it with a metal roof. They were fantastic, all through the process. The salesman was excellent (Steve Yoder). He was thorough, explained every option, costs, benefits, etc. Then the implementation went quickly, professionally. "Tiny" was our project manager -- great communication and the job was top quality. Our roof looks fantastic!Service: Roof installation
Monday | 8 AM-5 PM |
---|---|
Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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