Prime Roofing

Jenny Hankinson

2024-05

Absolutely the best local company at the beaches and greater Jacksonville. Our military life has taken us across 11 states and nine homes. We have done business with all sorts of companies. Prime Roofing, owned by AB local, Mark Young, is #1. Prime Roofing is in the top 1% of all companies we have ever hired. If they had not left a new roof on our house, we would never have known the crew was here! Andrew, Garrett, and the large, well-trained crew receive our highest honors and earned our current and future business. The job was like watching synchronized swimming: A beautiful flow of everyone knowing their job and working hard together to produce the loveliest asphalt onyx black roof we have ever seen! Everyone had his purpose and our roof was dismantled, a new roof was installed, and our entire property was spotless within eight hours. We will make sure that nothing leaks and everything is perfect after the first couple of storms, and we will make an update. We will also post pictures of our beautiful new roof after the final inspection. This company should teach other companies how to do business. A personal thank you to Mark, Andrew, and Garrett, whomade our choice and the whole process seamless and easy from start to finish. Please do not hesitate to contact us if you are thinking of choosing Prime Roofing. It will be the best choice you make in years!!-Jenny and Brian Hankinson, Neptune Beach

Melanie Hendrix

2024-04

Prime Roofing did excellent work for us and has stellar communication. I would absolutely recommend them if you need a new roof, and especially if your home has any issues that introduce complexity to your roofing project. We have a nearly 100-year-old house that needed a roof, and it also has two dormers that were contributing to the roof disrepair because they had improperly installed siding. Most roofers required us to have the roof and dormers fixed separately, and we were going to have to coordinate window/siding contractors and a roof contractor. But Prime was able to take on the whole job, and they even specialize in older/historic homes, so they were able to replace the old siding (and install it correctly!) with a product that looks nearly identical. They finished the entire job in a day and a half with one of the most hardworking crews I have ever seen (and with a 100-year-old house, I've seen my share). Their whole process, from initial estimate to the finished project, was smooth and definitely a cut above. Stop looking for roofers and just hire them.

CitizenSlyder

2023-05

Cheapest quote we received out of 3 different jacksonville companies and they did an amazing job.Andrew and his team were prompt, courteous, professional and will keep you in touch with everything. They were able to accommodate our request for a lighter colored roof to deflect more solar rays and they delivered brilliantly.Service: Roof installation

George Rogers

2023-12

Excellent job by the Prime Roofing team, highly recommend them. From initial contact through project completion all the folks I had contact with were extremely professional and competent. I had a Standing Seam, Concealed Fastener, Clip type, Kynar Coated Metal roof installed. I had bids from numerous roofers but Prime was the only one that seemed to understand what I wanted and bid the roof accordingly. The others either bid the wrong materials, wrong thickness, no coating and or the wrong type of attachment. The other company bids were therefore all over the place and even after I specified again what I wanted they still got it wrong. It felt like the other companies did metal roofing as a sideline and did not really understand the product. Prime clearly knows their product, they actually make the pieces themselves as opposed to the other companies that just seem to order the parts prefabbed from a supplier. Like any major purchase do your research so you understand what type of product you want and make sure that is what is being offered by any companies you may contact. Prime showed me exactly what I wanted for the reasons I had learned doing my research and installed a great product. Thanks again Mark and crew.

Bethany Bartlett

2019-05

My roof was impacted by hurricane Irma. I found out about Mark from Prime Roofing from one of my friends as she put a call out for roofers on Facebook. I’m sooooo glad I contacted him!!! He was very patient with me as I had several questions for him and I had to repeat some of my questions for my clarification. He wanted to make sure I understood the process. He explained the various types of roofing he offered and with his help and the help of friends & family decided on the perfect roof for me and I simply LOVE it!!! This weekend I’m going to power wash my house and then paint it to compliment my roof.Mark’s assistant was also fantastic and the crew that worked on my roof was awesome! Before leaving they made sure to clean up the entire area completely. I truly appreciate their hard work and dedication.

Joey Gabriel

2023-07

Dealing with Mark and Andrew at Prime Roofing has been great. I've had them do miscellaneous repairs over the years but when it came time to fully change out the roof, their price was very competitive and their crew, organization, cleanliness and communication was top-notch. Working in real estate and having a background in construction and estimating I felt comfortable with them since I connected with after they were recommended to me. I definitely recommend them if you're looking for new roof or even repairs.

Hank Groff

2018-05

Prime Roofing does a remarkable job managing the 4Ps: PRESENTATION, PLANNING, PERFORMANCE AND PICK-UP. From the presentation of what we needed for our home, to the planning stages ensuring all the legal steps are properly taken, to the performance of the installation crew and finally the pick-up of the refuse, Prime was the best company. I know because the 3rd party company that picked up the garbage stated that they only work with Prime and two other companies. Thanks again.

Matthew Smith

2024-01

Couldn't be happier!! Great service and work. They were the only company to offer repairing my roof. Will definitely be calling them for my new roof in a few years. Highly recommend them!!

Katie Hayse

2022-05

I had a bit of a complex need when adding a roof top deck and Mark was extremely helpful working with my contractor to get the job done well and communicate what needed to be done on a home in Jax Beach. I also used Prime Roofing for an investment property and they were very efficient and the roof looked great! I also give them an A+ for leaving the job site very clean both times!Service: Roof installation

Traci Kilby

2023-05

My father needed a new roof on his house. Based on referrals from several neighbors I contacted Prime Roofing. Andrew and his crew were professional, punctual, thorough, and great to work with. Both my father and I were very pleased with the experience. I would highly recommend Prime Roofing.Services: Roof inspection, Roof repair, Roof installation

Brittany Leon

2023-05

From the moment that I contacted Prime Roofing and got an immediate response I knew something was different about this company. I contacted several other roofing companies and never heard back. They came out to give a quote on a roof replacement and provided the quote the very next day. The great customer service and responsiveness is what really sold me to have our roof redone with them. We decided to do a metal roof...which turned out amazing. Every single contact that I had with Mark and Andrew, along with the workers who put our roof on, was very courteous. This type of service is hard to come by these days... Don't second guess yourself... This is the company you want and need... This was the best decision we've made in a very long time. Thank you for the great interactions and timely roof replacement! Amazing.Services: Skylight installation, Roof installation

Erika Gherardi

2023-05

Mark and Andrew and their entire crew were great. They cleaned up after themselves and did a fabulous job. My new metal roof is beautiful and they made the whole process go smoothly. I highly recommend Prime Roofing they are awesome.Service: Roof installation

W. Brian Lane

2024-04

I am not a customer but they were very kind and accommodating with how they parked on my street when working at my neighbor's house. We are on a curve that can be difficult to navigate and they left plenty of space.

Kelly Dickinson

2023-05

We used Prime Roofing to install a new commercial roof and the experience was great. We will be using them again in the future. The communication with the owner Mark and the professionalism of the entire company made them the best company to work with. The project was completed on time, on budget, and with no hidden costs or fees.We would highly recommend them to anyone needing a new metal roof for a commercial office building.Service: Roof installation

gene cahalan

2024-04

My roof leaked after a recent storm.Adam came out as scheduled.inspected the roof and found and repaired the leak.Did full inspection of roof and repaired another potential weakness.Great service and value.Highly recommend!

M Neatobabes

2023-08

They showed up to give me a quote for a leaking vent and sealed all my vents for a reasonable cost. Had other roofers say I needed a vent replacement and quoted me 5xs more just trying to gouge me. I would highly recommend them, professional, on time, great workmanship and fair price. Ty

Todd Gunn

2023-05

To start I used to be in construction myself and have a lot of reference for good and bad roofers. This company was outstanding. Communication and responsiveness was fantastic. They showed up when they said they would and the installation crew did a fantastic job. My yard was cleaned up very well by the crew and they even sent a second guy out the day after to do a final quality control inspection and pick up any little spec of what was left. (even though there wasn't really anything left by the crew) Also, they came in about 4K less than the other bids I got. You don't always get value when you go with a more cost effective solution, but these guys were top notch. Thank you!Service: Roof installation

Mark Foss

2023-05

We used the folks at PRIME ROOFING , Jacksonville to replace our rather large roof. Their quote was extremely competitive and their PROFESSIONALISM was beyond compare. They said what they were going to do.... and DID WHAT THEY SAID. Their crew took extreme care with out home and landscaping. To say we were IMPRESSED is an understatement. If you need a roof replacement in North Florida....Prime Roofing is the company to call.Service: Roof installation

Jason Hunt

2021-05

TOP QUALITY! For the service level I received, I honestly would have expected to pay more. Starting off with the project manager, Andrew, he was the only one amongst the quotes did not try and take over my insurance policy. There are too many insurance chaser companies out there with little experience. They provided a thorough inspection and made additional recommendations that were very helpful. The roofers did a great job of cleanup and left the property better than when they arrived. I had newer siding that was difficult to work with after the roof installation and they even sent a specialist out to make sure it was reinstalled correctly. I highly recommend them.Services: Roof repair for storm & wind damage, Skylight installation, Roof installation

Jennifer Braunlich

2023-06

We had a metal roof installed this past December. It was a very good experience from the beginning of communication to the final pieces being placed. They kept in constant communication with us about time lines and what to expect. They even helped with filing out my HOA forms. I will be recommending them in the future.Service: Roof installation

Matt Miller

2023-11

These guys were fantastic. They truly exceeded my expectations in the quality, price, schedule, professionalism, etc. They were also very clean, using tarps around the entire house to catch everything. I would absolutely use them again.

Ted Lin

2020-05

Very satisfied with Prime Roofing. I'm originally from Colorado, and we get a good bit of hail out here, so unfortunately it feels like every few years we need to get a roof replaced from hail damage, so we are no strangers to roofing contractors. Prime Roofing is probably the best company we have had the pleasure of working with. They kept us informed and updated every step of the way, from the bid all the way to the close of the contract. Our property is a older historical home, and we ran into a lot of unusual issues, and Prime was able to take care of all of it.Bottom line: For any of my future roofing needs, I would go back to Prime, and I wouldn't hesitate recommending them.

Joshua Kovacs

2021-05

These guys are top notch. I am building my own home and used a select few contractors for the build. I reached out to nearly 10 roofing contractors before being blown away by the customer service and pricing from Prime Roofing. Mark Young was easy to get ahold of and spent the time to get my custom build done right. They showed up on time and got the work done in a timely manner. The attention to detail was amazing. I have never seen a prettier job than was done on my home. Clean lines and even cleaner job site when done. Use these guys and don’t mess around with the other contractors offering the same service. You will not be disappointed.Service: Roof installation

jade albrecht

2022-05

Prime Roofing replaced my roof in 2019.Three years later, I found an issue with a vent and contacted Mark who I worked with previously. With no hesitation, his team quickly scheduled and made the repair. My experience with Prime Roofing was beyond expectation, and I highly recommend them.Service: Roof installation

Stan Wakefield

2019-05

We needed a new roof due to hail damage and spoke w/2 roofing contractors to get estimates. Mark of Prime Roofing Florida was the only one who would provide an estimate and a detailed list of what his company would replace. He never asked to see the insurance coverage and didn't ask for any $$$ up front. His estimate, along with a few options that I wanted, came in slightly below the insurance coverage. Easy decision. His work crew is professional & courteous and his Operations Manager, Andrew, stayed in frequent contact to ensure we knew what was happening and when. The job was completed in a timely manner and cleanup was very thorough. Highly recommended.

Jane Horwat

2020-05

Prime Roofing are the Best Company I worked with after interviewing two others. They are helpful, polite and interested in answering questions when asked. Andrew kept meInformed on everything such as when they would start, who would be there and how long it would take. My husband and I couldn’t ask for a better company. All of the employees were polite and considerate. When they finished the job the yard was left spotless. In fact they came back the next day to make sure nothing was left behind and they used a big magnet to make sure all the nails and metal had been picked up. We appreciated this because we have two dogs. We would highly recommend Prime Roofing. Thank you to Mark the owner, Andrew project manager, Mark the foreman and the guys that worked on the roof and Adam who came in and finished up the trim. Your whole team was great!!!

D coop2

2019-05

I worked primarily with Andrew and Alexa but they were very responsive, professional, and informative.As homeowners we have so many questions about the process but everyone was so patient with me. I had previously dealt with contractors trying to take advantage of my insurance money. The owner also seemed very understanding and the company seems very honest overall which is always needed. I'm very satisfied with my roof replacement and I haven't experienced any issues. I was also impressed at how fast I was able to get scheduled for my roof work.

Jennie Bourassa

2021-05

Prime roofing just re-roofed both my rentals in Jacksonville. They have been very professional and have the best customer service. They contacted me about any issues before proceeding and went above and beyond doing some extra service for me as I live out side of Florida state. I would highly recommend them to anyone in their service area without hesitation. Again, thank you for making this an easy roof job for me, it is nice to know there are people who take pride in their work!Service: Roof installation

Ashley Geiger

2021-05

Prime roofing is top notch! They got everything done in a timely manner. The roof looks great. Andrew answered every question I had, and then some. I know you’re suppose to get a few quotes from other companies when you are getting large projects like this, but I had a feeling they were the right people for the job!! And they did not disappoint! I am elated with the job they did. I will be using they again (on my next house, because this roof isn’t going anywhere)Services: Skylight repair, Attic venting, Roof repair, Skylight installation

Carla Maddox

2023-06

This company went over and beyond my expectations, the people were so courteous and professional and they repaired my roof very quickly and they were super clean. I was happy with the price and the whole process was stress free and I’m very happy that I chose Prime Roofing and I would highly recommend them to anyone. 😊👍Service: Roof repair for storm & wind damage