Southeast Restoration of Athens

4.7 (133)

1060 Commerce Dr, Bogart, GA 30622
(706) 549-5600
southeastrestoration.com

Claimed
Water damage restoration service
Building restoration service
Debris removal service
Fire damage restoration service

Service options

  • Onsite services

Accessibility

  • Wheelchair accessible entrance

Reviews

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Loving Missy Mathis

2023-05

Anthony and his crew leader Angelo provided great service and professionalism. With Anthony's supervision and continuous communication throughout the project, everything came together in a timely fashion. I appreciate the whole team for making our unexpected renovation a pleasant experience that my family has definitely learned from. Thanks to Marty as well for ensuring my vision for our home coming to fruition.Services: Flooring, Painting, Plumbing

Sogor Atelier

2024-03

I had a very great experience with Chris and his team. Their professionalism was top notch, they ensured that I understood every stage of the process with detailed explanations. At some point they worked extended hours to make sure the job was done. Also they were always on time on schedule!

Prospper Demi

2024-02

Robert, Chris, and Zhendy all provided exceptional customer service and knowledge. They explained the whole process and what each step would consist of. They took care of my home as if it was theirs and answered any pressing questions I had. They were transparent and honest. They had great communication amongst the team so each lead tech was familiar with my case. Thank you to your team! It's rare to find great customer service nowadays. Great company and great people. They were responsive from the time my insurance notified them and I got calls to make sure everything was going smoothly. They were readily available and had an open line for any concerns. Thank you!

Natalya Fernando

2024-04

Although we originally had a pleasant experience with mitigation team, we were told with their assurance that coverage through our insurance would be provided. No information or updates were given about cost, until several weeks later when a bill of almost $5,000 was demanded. According to our insurance, "extra" and "unnecessary" services were provided in the few hours they were at our home to dry water leak. While they claimed everything was up to industry standard of code, the lack of communication or options given to us, after work authorization was unprofessional. I think they were under the impression we would be also using them for renovations and would be fixing the damaged area. I do wonder if their response would have been different had we worked with them for the entire projects rather than another local company who offered a $7,000 price decrease and did a phenomenal job.We paid everything requested, but are very disappointed and would not recommend for friends for business. We would have been aqueiesced with a discounted fee to match the cost insurance saw as appropriate. Overall, this review score is reflecting these details.

Lan Grabske

2024-03

Highly recommend this company! They were able to come out right away to assess and start the cleanup process on our water damage. Chris and Robert (and the others whose names I did not get) were professional, personable and were very patient with any and questions/concerns that I had. Before EVERY visit I received ETA texts(that were accurate) and they made sure to clean up any and all debris/dust before they left.

Richard Kimsey

2024-04

Thank you for great service and the hard working, knowledgeable crew and team leader...Specifically, I appreciate:*Prompt service when call came in (Answered Call)*Prompt service to mobilize & mitigate damages*Professional workers & Leader*Followup & explanations were spot on*Explanation of work being performed was greatThis damage was in my mother's home. She is 85 yrs old. She is pleased with outcome.Richard kimsey

Cindy Anderson

2023-07

Had a couple of things that needed repaired, and my insurance company selected this company for the job. After almost a year later, their fixes were still pending or in their opinion done. I had to get someone else that I knew to try and correct. Those corrections have cost me more money. The only communication from them was always about the money and not getting the job done right! Very disappointed with CSR and project managers (of which I went through at least 4). In speaking with one of the workers (a subcontractor) he stated that he was told to just put a screw in it and see if that works….really. Wouldn’t recommend them to my worst enemy.⭐️Thanks for your response from CSR (owner). The problem wasn’t with the pandemic fallout, more the lack of professionalism. I was very optimistic initially, then grew impatient when the work wasn’t corrected. A PM needs to be well versed with estimating because that’s where things begin. Let’s start with the door-with a wait time of about 4-6 weeks each. First was too large by a few inches or less. Second was opening the wrong way. Third was installed, but but there were problems with opening, closing and locking because it wasn’t level…picture included. Then to be told by the present PM, it was impossible to get it back like it used to be…oh ok, did he just judge my intellect? Now the gate…after the repair there was a gap underneath big enough to allow larger critters to pass through, not to mention my small breed dog. It is on a slight slope for water easement, and the boards and angles of each panel should’ve coincided with the pitch of the slight slope…picture included. When trying to get this corrected, it wasn’t to be according to the PM. I had to try something on my own by raising the ground level and adding pavers to close the gap, not realizing that another problem was to be…flooding. I was really patient with everything time wise, just wanted this job done right. Would have preferred to have a conversation about the remaining issues and balance, but that was non-negotiable and off to collections I went.

Maria Bertsch

2020-05

Southeast Restoration was a preferred vender with our insurance company. I was skeptical at first and contemplated hiring our own contractor to complete the necessary repairs due to water damage in our house. The restoration process was on schedule and professional. Chad, the project manager, always available to answer questions, advocate for us, and keep us informed of work to be completed. The various workers were honest and diligently completed the assigned work from replacing sheet rock, baseboards, flooring, painting and cleaning. At times I wondered if our home would ever look the same as before . I can honestly say it looks brand new and we are delighted with the finished project.

Georgia Thomas

2024-03

Job well done and transparent. Performance was excellent I was very satisfied with the job performance, Robert did a very awesome job on my basement and send me video updates consistently

Robert Leigh

2024-04

Southeastern Restoration of Athens did a remarkable job on our water damage situation. Their communication, professionalism and explanation of each process was phenomenal.

angie celaya

2023-12

Very personal and professional. My daughter Mallory is hoping to work with them. We haven't seen the end result but so far very professional just really busy so waiting to hear back. I love their core values .❤️

Michelle Hughes-Modebe

2023-09

Zhendy and Matt were professional, friendly and available to answer any questions I had! They were very customer centric! They show empathy and talked me through the whole remediation process! They communicated effectively and showed up on time as scheduled! I had a great experience with this team and I would definitely call them again!Services: Mold inspection, Flood cleanup, Water removal

Jennifer Browning

2023-07

They were very professional, courteous and personable! They really went to bat for me with my insurance company, this is an extraordinary team, who genuinely cares about people. I have never encountered any company like this one! I'm being honest, I have traveled the world while in the military, and have never experienced such a caring team/ company as a whole. If I could have rated them higher, I would have gladly done so! THEY ARE THE ABSOLUTE BEST, Marty, Anthony and Michelle Williams, I love and appreciate ya'll, special thanks and may God's blessings chase you down!Service: Fire damage cleanup & repair

L. Banks

2023-06

The communication, attention to detail and care for the client has been well above and beyond my expectations going into this process. The day my house flooded I was completely overwhelmed and had no idea what came next. Southeast walked me through each step so that I would understand what to expect and every person I interacted with (Denise, Michelle, DJ, Marty, Anthony, everyone!!) was kind, understanding and incredibly helpful. You all made what was a terrible situation as pleasant as possible and my husband and I really appreciate it more than you'll ever know!Services: Flood restoration, Remodeling, Flood cleanup, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Painting, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Ronnie Thomas

2024-03

Everyone that came to my house was very professional. Very informative and took care of us like we are family so we appreciate it.10/10 highly recommend

April Hixson

2023-06

I may be a little biased, but there is no other company I would call for my personal mitigation needs. Chris took his time to explain everything to me. Walking through the process and the reasoning behind why containment was placed and the specific equipment was used. My questions were answered and my home was treated with respect. I've witnessed Chris serve with compassion with our customers, but having that same compassion extended to me takes on an entirely new meaning. I believe in our mission. I trust our East Metro team and look forward to sharing my personal and professional experience with others. Thank you East Metro Mitigation!Service: Water damage-related mold removal

Brandon Hendrix

2023-08

We had a bad storm come through recently, taking down a tree and damaging my roof, attic, kitchen ceiling and floor due to debris and water damage. Southeast Restorations was one of the businesses suggested to me through my homeowners insurance, and I’m confident that I made the right choice. Everyone has been so pleasant, helpful and courteous during this entire process. It makes navigating such a difficult time just that much easier.Services: Roofing, Flooring, Mold mitigation, Water damage-related cleanup & repair

Jim O'Rourke

2023-05

A large oak tree fell on my home. They sent a very professional and efficient crew to remove the tree. I was amazed that they used heavy equipment in close proximity to the house and did not cause more damage. Then they sent an equally excellent crew to repair and install a new roof. The whole process took a lot of time. Through the whole process their project manager, Marty Jacobs, clearly explained what would happen, how it would be scheduled, his expectation for the level of job quality (excellence) and his availability to answer any questions or concerns I might have. He made many trips to the house to check progress and answer my questions. I made several calls to him during weekends and got called back very promptly, within an hour!! I really didn’t expect to be called back until the following Monday. Marty Jacobs was a calming influence during a very anxious and tense period for my family. My evaluation of Southeast Restoration’s performance would be “Outstanding”!Services: Roofing, Painting

Bee Jay

2024-01

I am so glad that I chose this company. They came out very fast to start the drying process after my upstairs sink flooded the house Was very easy to work with.

Jerry Purcell

2024-02

The team did a great job always taking time to be sure we knew what was going on I would not hesitate to use them in the future

Tiffany Carlisle

2023-08

This company was awesome!! They ate all things u could hope for when getting work done with your home! They were always there and got back to me really quickly of they couldn’t answer! The house looks great and im so glad i chose them they will definitely be my go to for future projects as well!!Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair, Painting

Annette Dandy

2024-04

Great job done, a few hiccups but completed. Efficient, professional, courteous, went above and beyond.

Carolyn Dargan

2023-12

Very professional. Good quality work was performed. Very Responsive and always on time. I highly recommend this company.

Amy Malcom

2023-12

Marty Jacobs and all of the team were very knowledgeable and professional. I would definitely recommend them if you have need.

Debbi Whitney

2023-07

After an upper floor condo flooded our lower floor condo, we used Southeast Restoration for both the remediation and the restoration. At each step of this process they did what they said they would and in the time frame they said. They kept us informed and were patient and professional as we navigated the insurance nightmare of 3 different insurance companies. Would highly recommend them !Services: Flood restoration, Flood cleanup, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Painting, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Todd Rodgers

2022-05

I had an insurance project to clean up and insurance HIGHLY recommended I reach out to Southeast. I got a dedicated contact who responded promptly to every call and question and accurate information regarding scheduling, financial expectation, and effort required. I had very little to handle with insurance once I got started — Southeast covered the effort. Finished product is fantastic. Cannot say enough good things about the work or workers they chose.Services: Flooring, Water damage-related cleanup & repair, Painting

Kimberley Currie

2023-05

Washing machine malfunctioned and flooded 3 floors of home. Southeast Restoration responded immediately to a USAA referral for water mitigation. Robert and Chris were very thorough with assessment, implementation and follow up. Very please with how they handled and resolved the situation. They were timely and respectful of our time and property. We highly recommend Southeast Restoration!

Steve Walsman

2024-02

Every single person that came into my home was respectful and very informative of what was going on. Extremely impressed

Cedric Long

2024-02

They were very professional and walked me through each step of the process ensuring that what I needed completed was done.

Katina Bumbrey

2023-05

Took a minute due to representive leaving a few months after work needed to be done. However, after passed of to another representative repairs were re-scheduled and work completed within days. Our home is back to normal and contractors did amazing with replacing several floors, drywall in laundry room and living room ceiling repairs with finish painting of walls and trim.Services: Flooring, Water damage-related cleanup & repair, Painting

Opening Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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