Custom Roofing Company

Kori Troxel

2023-04

Allen and Donnie came and fixed my roof and did a complete shingle replacement. They were very professional and respectful. Would recommend them to everyone.

Mary Mill

2018-04

I had used Alan for many years to do roof repairs and replacements while I was a property manager. Recently,I had him replace our storm damaged roof. They showed up bright and early and worked all day for 2 days. Their clean up was excellent and workers were respectful and conscious of safety concerns for my grandkids. Price was better than two other local contractors.Would use again!!

Robert Schlag

2022-04

Allen replaced my chimney, did a decent job but he also repaired my porch to house leaks. He has promised many times to fix it. He came once BUT the leaks got worse. It has been over a year, he promises to be out but never shows up, never calls to reschedule. Has numerous excuse when I can get an answer to my phone calls or text. Buyers be ware!Service: Roof repair

Ian Saydyk

2021-04

Garbage unprofessional company. This company replaced the roof on my house before I moved in. The roof leaks. Over the last year I have called Allen multiple times to get this problem looked at. When he says someone is on the way, no one shows up, I don't get a call saying they will be late or no show, there is no re schedule. Allen also does not answer my calls the day after to see if anyone made it out while I was at work. Now I am stationed in another state with a friend at the house and I am having to pay a professional company to fix a roof that is only a year old. Save your money for a professional company that has pride in their work.

Mac's Garage

2021-04

We replaced our roof for our home in the Lakes. It was the first roof replacement this home has had. They removed our old roof, hauled it off, inspected the wood beneath, threw away the old satellite dish, and installed a beautiful new roof. I absolutely reccomend this company. Their prices are better than anyone in Camden.Service: Roof installation

Maryann M

2019-04

This company put a new roof on our house 3 years ago. The whole job took 5 months since Mr. Arpin constantly lied, didn't show up when he said he would, and never returned phone calls or emails. A few months after the job was finally finished, our skylight began to leak. We had to put pots down in the hallway and it took him 3 weeks to come and fix it. Allegedly. Now we find out that our roof is leaking in 3 rooms, and if you look, you can see daylight. This person is unethical and immoral and should be arrested, prosecuted and have his license revoked. It is costing us $2K to have his shoddy work repaired. We have been conned. Don't let him do it to you.

Drew Miller

2019-04

The rating is 4.5 stars - perfect scores require absolutely no issues with the contract. Note: I write construction contracts for a living. With that said CRC was referred by a friend that is a property manager - they were completely satisfied with CRC's work. I looked at the negative ratings on here and was concerned about past performance. Based on referral however, I decided to meet with Mr. Arpin for a complete roof replacement quote. When I asked him about the negative ratings on Google, he explained that he had got in over his head with hurricane Irma repair contracts and just couldn't be as responsive as he would have liked because his crews were saturated with work. I know the struggles with the hurricanes because I was having the same issues with my commercial contractors all fighting to retain scarce labor resources in this area after Matthew and Irma. I wrote a contract with CRC using both Arpin's form and my own specification addendum which contained demo of gutters, specific roof deck repair, valley waterproofing, thicker underlayment, and higher nail counts per shingle requirements. Mr. Arpin had no problems with signing on to my additional requirements. His price wasn't the cheapest or the highest - midrange is usually where a contract should come in for price. After the contract was signed with performance to begin in 2 weeks, it actually started 5 days late on the account of rain delays on projects ahead of mine. The expected duration was 3-4 days, it took 5 but I was ok with that because too many roofers working on the same roof can lead to variations in quality. Mr. Arpin checked on the job daily, but the actual person in charge on the site was the lead roofer. I raised three concerns with the lead roofer and Mr. Arpin during performance, their response was immediate and courteous to address my concerns. All the labor was American citizens by the way. I was impressed that end of every work day clean up was very good considering the roofers had already put in a full day of hard work.I would recommend CRC for additional roofing contracts as they have proven to me that they are competent and reliable.

Becc Bentley

2020-04

The other 1 star reviews, trust them. Unfortunately I had to use this company because my roof was under warranty and I was not paying for another company to do the work they did wrong upon installation. The management is HIGHLY unprofessional. Called every day for 2 weeks trying to get this company out to fix the issues. Even sent some emails. Once they finally decided to set a date, the day came and they TEXTED me saying their men were at a party probably drunk and would come by the next day. You'll get absolutely no where for a long time with this guy.

Alyccia Stuber

2023-04

Allen and Donnie was hired to do a repair on my roof; Donnie and the crew were very respectful and done a fantastic job.Service: Roof damage repair

Mike and Allison Lloyd

2019-04

We met with Allen Arpen the owner of Custom Roofing on April 14, 2018 and signed a contract to have a roof replaced. When we talked through email he stated he should be able to start our job as early as April 18th, but would definitely be able to have the work done by April 27th, 2018 no problem. Allen required half up front of $2964.00 since the job was starting so soon to go ahead and get supplies. We attempted to call him on April 28th and only got voicemail, and so we emailed him on April 30th when the roof was not completed and his reply was there were delays, but we were the next house to be done. We emailed multiple times between May 1st and 15th, and he finally responded back to say yet again, delays and we are next on the list. This continued until June 22nd when we emailed him to inform him that since it was 62 days and no work had been started we wanted our money back. At this point we were suddenly number 28 on a waiting list and he was only doing us a favor by trying to get to us before his other customers. This supposed waiting list was never mentioned in the previous 62 days of waiting. Mr. Arpen is refusing to return our money to us and provided no services to us at all. We are currently out $2964 and he will not return calls or our money. I WOULD NEVER RECOMMEND HIM OR HIS COMPANY TO ANYONE!! If I could give him zero stars I would.UPDATE: After involving police and filing charges of fraud on June 26th our entire deposit was finally returned on August 9th.

Linda Hall

2020-04

I had Custom Roofing repair a leaking skylight no one else could fix. Allen with his helper did an excellent job had it repaired with in an hour. Would recommend them to anyone with a problem leak to fix

Mike

2021-04

They just did a really nice job on both a repair and engineering a "fix" to an issue I was having. Congenial, on time and a very reasonable price. What else can you ask for. I recommend.Services: Gutter repairs, Roof repair

Jeffrey Thurman

2020-04

CUSTOM ROOFING JUST DID OUR ROOF AND DID AN EXCELLENT JOB ON TIME AND UNDER BUDGET. THE WORKERS WERE POLITE ABD CLEANED UP GROUND EVERYDAY BEFORE THEY LEFT. I WOULD DEFINITELY RECOMMEND THEM TO ANYONE

todd dennis

2020-04

This is a great company. They were on time respectful and did a great job. It's nice to see a company that stands by their word. You don't see that anymore.

Caitlin Zeigler

2020-04

They redid my dad's house and the job turned out amazing thank you Alan Jeff and shane for all your work on my dad's house

Carl Stoeffler

2020-04

They did my roof afterwards it was like they were never there the guys were courteous and they did an amazing job they clean the ground up wonderfully

Ashlee Ivey

2020-04

The crew did an amazing job on my new roof and was fantastic at getting the ground cleaned up

Jane Tarter

2023-04

Excellent work. The crew was the best. Clean-up excellentServices: Roof inspection, Roof repair, Roof installation, Gutter cleaning

Donnie Privette

2023-04

Great people and quality work real respectful

Ronald Williams

2021-04

Great people on time great job fixing someone elses mes upServices: Roof inspection, Roof installation