Penco Restoration

wanda stuff

2024-01

Tyler the project manager was such a great help with everything. He always kept me informed about everything at each stage. He even took his shoes off when entering my house when it was clean and he was doing the final touches. I Love that he paid close attention to every detail. Always friendly and informative. At the end of the day Tyler is a valuable asset to Penco Restoration. I very satisfied with this job.

Noel Marts

2024-01

They don't even deserve one star, but I am giving it because they did come out and do a thorough mold inspection. After that, I was NEVER able to reach them for remediation service. I emailed and called at least 5 times, with no response, even leaving a message with the office manager and also calling my contact directly.. My contact was named Andrew. They might be knowledgeable but are completely unreliable.

Alex Gore

2020-05

Our dishwasher leaked and soaked a lot of out kitchen floor and our insurance agent recommended Penco. So far so good. The last three days has been noisy and annoying with fans and a large dehumidifier going in out kitchen but Penco is here removing the items. Tim especially was awesome, he was a part of the crew that got here within two hours of the first phone call to Penco. They only removed the wet boards so we had as little displacement as possible in our kitchen. I recommend giving these folks a call if you need water/leak remediation. I will update the review with the rest of the restoration process with Penco.

Donna Landreth

2023-10

Have used them 3 times. The first time was fine. But the last 2, and especially the last one, was unbelievable. In fact, they haven't even been back to have everything signed off on. My understanding is that the personnel just fell apart. I'm sure they got tired of having to lie to people and quit. Don't recommend this company to anyone.

Debra Strickland

2021-05

Hope no one ever has to use a Restoration Company, but if you do this company came through for us. We had a rough start but they did an outstanding job in the end!

Ariah Washington

2023-05

If I could give this company 100000 stars, I would!They go above and beyond for their customers.They have helped me TWICE with damages resulting from plumbing issues and they have been professional, kind and knowledgeable at every level. The work that they completed (both times) was done in a timely manner and was exceptional quality.I don't know what I would have done without them.Thank you Andrew, Luis and the entire Penco team!

Ben Bass

2023-12

I can’t say enough great things about Penco restoration! The entire staff has a passion for serving their clients. I highly recommend!!

Julie Harris

2024-03

Very satisfied with my restoration and the staff. Excellent job guys. I couldn't be more pleased...

Linda Grant

2024-03

THE SUB CONTRACTOR QUALITY PAINT AND PRESSURE WASHING LLC DID A GREAT JOB 👍 RAFAEL RAMIREZ AND REYES RAMIREZ THANK U FOR A GREAT JOB

Jamie Mckibben

2023-05

I hired this company to clean my carpet. Brandon was on time and very professional. I am very pleased with how he took his time and really clean my carpet. Great Job and I would definitely recommend this company.

Gavin Barnes

2019-05

The people from Penco were outstanding! They helped us through a significant water issue and listened to all our concerns. They were able to accommodate each special request we made, and we made several. They were always on time and walked us through the process each step of the way. The work they did looks great, the cost we incurred were stated upfront and there was never an additional amount. I would use them again in an emergency or just because. I understand why they are a preferred vendor for USAA.

Ashley Caudill

2022-05

I have waited to post this review for months hoping this company will make right all they’ve done wrong. It’s been made clear today there’s no chance of that. I am left with a home that’s in disrepair, a job that’s been paid for, them insisting we owe more money even though proof of payment has been sent multiple times. The invoices have constantly changed. The paint is peeling, the floors have black water marks between the boards, a dumpster was left on the property for MONTHS. Initially, I had given this company a glowing review but I take back every kind thing I said. It took them over a year to finish the 2 rooms they were contracted to repair. In that time we dealt with a flat out rude project manager, going months without seeing them or hearing from them. We had no issues with the initial mitigation and cleanup, as this was a structure fire. Our issues began and are ongoing with the actual repair of structure portion. I have photos, emails, screen shots and records of this entire ordeal. If you’re a home owner, look elsewhere. This has been such an awful experience and I hope to save someone from the same experience.

Molly Crutchfield

2021-05

My house burned down back in January 2020. Penco did the rebuild and my house looks awesome. I found the company thorough, timely, and easy to communicate with from Jeff who came out and did the estrimate, to Darlene and Trey whom worked with me and my insurance to Johnny who supervised the rebuild. I spend most of my time working with Johnny. He was always accessible, returned calls quickly, was extremely knowledgable, patient and answered any question I had big or small to my understanding. The end result is amazing and I can't thank them enough. I would highly recommend Penco Restoration to anyone and everyone.

Crystal McCormick

2022-05

Best company I have ever worked with. Did super job in most timely manner. Always responsive to any questions or concerns. Promptly handled everything. Stuck to estimated project timeline. Handled all insurance issues with the insurance adjuster directly. 2/3 of my house had to be redone after tornado hit it, and I have zero negative comments about this company's work.

Tim Camp

2023-05

As a Real Estate Agent and Property Manager, we use PENCO for all our mitigation and remediation needs. They seem to truly care about people, and excellence. When it comes to an emergency, I don't have time to shop around to find someone to properly handle the flood, water, fire or smoke damage at hand, I just call PENCO and they'll take care of the rest.

Bob Ingle

2020-05

Penco is thoroughly professional, honest, and friendly to boot. They put the customer first. A broken pipe ruined two rooms but they restored it to what it was before. You can't tell there was a problem. They go out of their way to help at a time when people are usually frustrated. Highly recommend. They treat customers with respect.

Amy Adams

2019-05

After our washing machine malfunctioned and flooded our house, our insurance company sent out Penco Restoration. I am so thankful for the prompt, and thorough service that was given to us. From start of drying, to finish of reinstall of new floors....we were provided top notch service. Any questions or concerns I had were answered quickly, and honestly. Thank You Penco for making a tough situation easier on us!

Derek Wyler

2021-05

I recently hired PENCO Restoration to repair some extensive tree damage to my home from a wind storm. They were top notch professionals from start to finish. PENCO worked with my insurance adjuster to ensure the full extent of the damage was captured, worked the estimate directly with them, and then performed the work quickly, thoroughly and professionally. The final result looks better than before the storm! The entire PENCO team was awesome but I need to give an extra mention and shout out to Johnny, their project supervisor for my project. He was always readily available when I had questions, kept me informed of the status and progress along the way, and was very professional to work with. Highly recommend. Will definitely use them again.

C B

2020-05

I am giving this company a couple of stars only because the people there are very nice and friendly. However, I would not use them for anything in the future unless you are willing to be charged more than what is reasonable. It cost us a little over $700 to have them come out on a weekend day to place a single regular sized tarp on our roof. Then their estimate to have the small amount of interior water damage fixed was ~$2,000, which we decided to go with someone else for. Also, they charge a %3 fee if you chose to use a credit card to pay. Fortunately, we found a wonderful roofer that was able to fix our leak, and it even cost a few hundred less than the tarp!

VIRGINIA DAVIDSON

2021-05

No such thing as a small leak! My insurance recommended Penco to handle the major damage done to master bath including plenty of water damage throughout walls and floor. I am elderly and needed help which CJ in the office immediately had Joseph Pendley to contact me which he did. I could not have dreamed of meeting and dealing with such a kind knowledgeable young man. He has finished his part of my repair, and I would highly recommend & use him again, hopefully won't have to as I hate ''small leaks''. 5 stars all the way.Thanks (office) CJ and CJ Pendley

Melanie Bolduc

2021-05

We have been getting a lot of water in our garage and had Trey Jones come out to diagnose the problem and possibly estimate the repair cost. He is the 3rd contractor that has looked at the problem but the first that actually figured out what was wrong. I am so thankful to him! He saved us thousands of dollars because of how thoroughly he looked at our problem before suggesting a solution. I am so impressed. I will definitely use them again.

Jessika Crawford

2020-05

OH, MY GOODNESS! My husband and I were out of our home and out of the state for two months taking care of family members. On our return (3:30 AM) we walked into our home. We thought it smelled strange. We found mold...a LOT of mold in our basement. A water leak in the kitchen sink, and a warm house (80 degrees) was a happy place for mold growth.Penco came to our rescue. The five people that spent a week with us cleaning, packing, instructing all the while making an awful situation bearable again. They came in with large air-scrubbers. They put on their masks, and gear and they went to work. The hardest working people in an uncomfortable environment I've ever seen. AND, they were happy and cheerful. How they did that is a wonder. Shonta, Jake, CeeJay, Skylar, and Josh will forever be my heroes. Josh would tell us each morning what to expect, he was VERY professional and patient with our questions. I HIGHLY recommend this team and this company to anyone faced with an unhealthy clean-up. They saved my sanity. I did not know where to turn; what a blessing to have such hardworking, knowledgeable people to give us a hand. I would adopt them if I could.

Karen Cornell

2020-05

I would like to acknowledge the Penco Contents team. I was nervous in having all my downstairs contents packed and and moved to another location and then brought back. They took special care of my belongings and brought them back and placed them where they found them. Shout out to Josh, Jake,Shonta, Skyler, and Ceejay. I hope that is everyone. You all are an excellent team. Great teamwork!!!!!! Thanks again. Karen Cornell

Allison Amory

2020-05

We had water damage throughout our kitchen, and penco was in the same day to start mitigation and checked in every day to inform us of progress.Johnny was our project manager and walked us through the whole process of getting our flooring picked out, to who would be where and when. He was available for text or call at the drop of a hat.Will absolutely be using them for any future needs.

Dawn Newman

2021-05

Johnny Smith kept me updated throughout the entire process of the restoration. He was very knowledgeable and professional and the finished product was perfection. You cannot go wrong with this company. I will not hesitate to call them in the future if I am in need of their services!

Thomas Ledbetter

2019-05

Penco Restoration and the crews that worked our flooding problem at the church did an outstanding job. They were very professional and did the work in a timely manner. I would recommend Penco to any who may have a restoration problem caused by natural disaster or some problem that causes work to be done. Thanks again for a job well done.

Jac Counts

2022-05

The folks at Penco were fantastic to work with and we really appreciate everything they did to help us during the process. I would highly recommend them to anyone and will definitely use them again.

Melanie Miller

2021-05

They have been so amazing to work with! Joey answered all of the questions I had and walked my husband and I through the whole process. Very friendly and professional! Our neighbors even needed someone in the middle of the night with a pipe breaking and they came that next morning at 7am! Nothing but great things to say about this company, I would highly recommend.

Angie W

2020-05

Very nice at first. Came out spent three hours measuring and writing things down. Three weeks later no response! Change of people. Called and now they want $150 to give an estimate to the insurance company. Nothing was said before they wasted my time.

Lisa Glenn

2023-05

Awesome restoration company. The best in the business in my opinion because they care most about seeing that the customer has the best experience at a time things may not seem easy.