4.9 (1059)
2106 Lauwiliwili St Ste 101j, Kapolei, HI 96707
(808) 426-5878
rotorooter.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
J Auvil
2024-04
The bad news: We had another evening, emergency plumbing issue. It's an old house.The good news: Yet another great experience with Roto-Rooter! Dispatch sent out David this time, and we couldn't have asked for a more thorough, honest, and personable technician. Once the problem was diagnosed, he clearly explained what needed to be done and gave us a reasonable estimate for service. He talked us through each step and was careful with our old plumbing. Also, it was great chatting with this really nice young man! In the end, no high pressure add-on charges, no surprise fees, and no shock when given the final balance for services like the what we've experienced with another highly visible emergency plumbing service. From now on, we're calling Roto-Rooter for all of our plumbing needs.
Jonelle Passi-Unutoa
2024-04
So thankful for our Roto-Rooter team Kaimana & Amaree (I apologize if I got the names wrong!) for coming at such short notice the morning of our septic leak & working hard to help clear the drain. Also extra thanks to Carlos for doing his absolute best to try to advocate for us against our landlord! As a single mother I appreciate anyone & everyone who does & speaks up for us! You three have made our experience dealing with Roto-Rooter so easy & I took comfort in knowing that our problems were in the hands of such kind experts! Mahalo!
Mikayla Ramnauth
2024-03
New home owner, I called Roto-Rooter to get a quote on a plumbing issue. Pita Hiko was dispatched to my home within 2 hours. Customer service was excellent and efficient on the phone. Pita was extremely professional and had outstanding knowledge of the situation. He took the time to explain things to me as he went through the assessment. He stayed until he was sure of his assessment. He was extremely personable, helpful, and diligent. Great service overall and definitely a trustworthy company.
Laurence Ward
2024-04
I had an emergency with a clogged downline sewer backing up to a shower and my 15 foot snake was not deep enough. After a dozen calls Roto Rooter was the only one able to come that day. It took the plumber less than 3 minutes to reach 25 feet and release the clogg.My only reservation confirmed by several other local plumbers is that Roto Rooter grossly overcharges. I was charged $538.
Charles Bohe
2024-01
My experience with Noa was outstanding. Hard to make recommendations that translate to other people. I knew what I wanted. Work was clearly defined. I could afford the price requested. Work was done, on time, with the correct materials with no issues from the Board of Water Supply turning the water back on. For me, it was a great experience allowing me to move onto other projects. Neighbor watching was impressed.
Brian
2024-01
I called RR at 5:45pm since both my toilets were blocked. They gave me a 4 hour window for repair. At 8:45pm they call and say they can’t make it (what happened to 24/7??). They were hung up on other jobs. They could come the next morning. I now have a house of 7 with visiting family with no toilet for 18 hours. They end up using public park down the street for the restroom. RR guy came the next morning and repaired it. Nice guy, very efficient. No major reason for clog. Tell me on the front end you can’t make it. Don’t lie to me.
Eunice Fung
2023-12
To be fair... 5 stars for Rance as the Plumber that came... he was efficient, informative and professional. The 3 stars is for this mainland based plumbing company that kept postponing my appointment 3 times and having no idea on actual estimated time of arrival for their plumbers that come service the job. They told me the plumber was on the way...and an hour later I called to see if they were still coming and they were driving from the opposite side of the island still..... wish they had a more local call center. Plus prices with this company seemed pretty expensive.... they did offer a discount for donating food for a food drive though.
Wesley Nakamoto
2024-03
The technician was on time and gave us a pre-call He was very personable and explained everything to me. He tried a number of different avenues as fast as where the toilet was stuck. He was able to figure out where it was plugged up . Had he not taken the initiate we would have lost another day. This is not my first experience using Roto Rooter and I can honestly say that on both occasions they performed admirably. He was very professional and for plumbing I will never use any other company. One call does it all. You will not be disappointed
Iris Kia
2024-04
Roto-Rooter responded right away. David Ramos accessed the situation thoroughly and got to work! Within about an hour, he was testing the water flow! So quick, efficient and professional. Thank you David and Roto-Rooter!
Frank A
2024-04
We woke up one morning and Wife started a load of laundry. After we had our coffee and breakfast, we noticed water by the toilets coming out. We knew we had a blocked drain and called Roto-Roooter. They had us scheduled with 2hrs and cleared drain fast. Appreciate the Roto crew helping us out with our drain problem.
Debra Barrett-Holt
2024-03
Pita Hiko was the most respectful and detailed service representative. He was honest about the situation and presented several scenarios. He never gave up and took the initiative to do further investigation. Because of this effort he solved the problem! Mahalo Pita! Everyone should request his service.should request
S J
2024-04
Pita was over the top super! He was very informative, and he fixed the problem. Alex was great! I am very grateful for the terrific service. Thank you!!!
Bee Qwerty
2024-02
Spoke with Jessie, an employee, since 8 p.m. It’s almost 12 a.m., and he has not communicated well with us. Starting 8 p.m., we checked in two hours later, and there was still a "two hour wait," (4 hour wait in total) despite his repeated assurances that there would only be a "two hour wait." We then contacted him back over two hours later to find out that, without giving us any prior notice, he had changed our wait time to 8 a.m. because all of the technicians were unable to make it tonight. Waited for nothing. Contact us sooner about changes. Do better.
R. Lee Donaldson
2024-03
I booked an appointment online the day before. My appointment was for 8am-10am arrival. They called to say plumber would be late. Talked to plumber at 1130am and he was still at lease 45 minutes away. I was late to work as a result. This is horrible service and totally unreliable! Total waist of my time.
Sydney-Ann Miyashiro
2024-02
Pita was very professional and explained everything as he was trying to find the clog as well as my whole piping system! He worked past his end time to come to our call because he lives so close to us. He went above and beyond!
Donovan Young
2024-02
Excellent work, prompt and very courteous. I would remcommend him to your neighbors, friends and Family for service.The Plumber Pita explained everything very clearly before begining his services to unplugged my bathroom toilet.Thank you so very much Roto Rooter Plumbing for being available to come to my house at 4:30 pm; Wednesday, January 8,2024 amd not wait until tomorrow for an appointment.Very Satsified customer; Donovan Ypumg
Richard Cayer
2024-04
Came out the same day they were called within the time frame they suggested on a Saturday. Provided good service to clear clogged kitchen sink. Very expansive house call.
Richard HO
2024-01
I believe in paying properly for work done, but $500 to snake a drain that took $15 minutes is way too much. I went with A-1 Budget Plumbing the previous month for a similar job and it cost $200. I should have stayed with them, but I stupidly went with Roto Rooter just to see how much it would be. Granted, I could have chosen not to use the company and just be billed $99 for the estimate but the plumber was already there.They reached out to me through Yelp and I forwarded them all my information, but it was just a waste of time. The info was just forwarded to the general manager. He contacted me via email and was told that it was a standard rate. I gotta disagree, otherwise why would A-1 Budget be way cheaper. The plumbers for Roto Rooter are independent contractors. Roto Rooter is basically just a dispatch service for these plumbers so they gotta take their cut. Anyway, I'm not using them anymore and I would advise anyone else from doing so as well. Did the plumber do the job? Yes. Should it cost $500 for simple snake job? No.
Ashley Osgood Yoneda
2024-02
Was prompt to arrive! Gave me a great deal and got the job done quickly!!! (bonus points my cat loved him! Haha) Mahalo for helping my family out in a jam!
Tara David
2023-12
I had a bad leak in my tub faucet. Called Roto Rooter and they sent Brad out. He was on time, kind (I’m so lame when it comes to these things), friendly, knowledgeable, professional and a huge help! He fixed it up so quickly! He also unclogged my toilet because my kids flushed a bunch of random things down the drain! Thank you so much Brad! You rock!Services: Toilet repair, Faucet repair, Plumbing leak repair
Janice Olmstead
2024-02
We are so appreciative that the plumber who came at 10:00 at night and worked until midnight was polite, super driven, and communicated clearly what we needed to do for our next step! Thank-you Roto Rooter!
Greg Fujioka
2024-02
Our toilet was backing up and the tubs weren't draining in our house on the older side of Mililani and I knew we had older plumbing ever since we moved in almost 20 years ago. Periodic drain treatments seemed to get us by all these years but not this past Friday. I tried snaking with my own 25footer through the tub and it didn't clear. I then uncapped the clean-out from my yard and everything came out of that thing. The clean-out wouldn't drain so I tried snaking it too and nothing so figured the block was outside. Called Roto-Rooter Saturday morning and it was a central call center and within the next few minutes got a couple calls from the local team and was told someone would come by the house within a couple hours. David came by and I agreed to the flat rate charge and he explained that he would be followed by another guy to camera the pipes for visual inspection. After maybe 15-20 minutes David got the block cleared with his heavy duty snake and Raul inspected the pipes and found some pipe damage causing the water to pool up more than 30 feet into the clean-out. Discussed options with Raul and David to just fix the damaged part or replaced the whole length of old cast iron piping and opted to replace the whole line since that's what my neighbor had done to her outside line years ago and she was told some of these homes had pipes not designed to flow drainage and sewage efficiently out to city sewage. Raul marked up the yard for work planning on Sunday and Noa, Kawika, and a couple other guys trenched up the yard and installed new PVC piping down with new clean-outs on Monday. Raul did an excellent job coordinating the scheduling, keeping me updated, and calling in HECO since there were power lines near the pipes that needed to be de-energized for safety. Major home repairs aren't cheap, but I'm glad we went with Roto-Rooter Kapolei to get everything done with one team! I highly recommend them!
alc3
2023-11
Needs better communication with customers if you're going to be over an hour late. For being open 24/7 and giving the customer a 2 hour window of waiting, on top of charging an arm and a leg, time efficiency needs to improve.
Whitney Liu
2023-12
Needed my toilet fixed, they came out and fixed it! Brad was very informative of what was going on, and how he would fix it and got the job done! Highly recommend if you need any type of plumbing work done!Service: Toilet repair
Rey Manglicmot
2024-03
Junior and Austin did an outstanding job at my house and most of all they are very respectful individuals.
Gina Baker
2024-04
Pita was wonderful. He explained the whole process, he was very personable and efficient.
Marlene Lemke
2024-01
I was advised after requesting service on a regular basis how soon a technician would be arriving. Once the technician reviewed the problem, offered a solution, I was satisfied and approved service to be done. Was very pleased with Noa, the technician.
Ciara Agustin
2023-11
I had tried to fix my disposal on my own before Rance helped me out. He was super quick and knowledgeable. 10/10 would recommend.
Christine Kirby
2024-01
Pita was So nice and very efficient. Did all he could to fix the problem. He is a good human being.
Modern-day Shield Maiden
2023-12
I’m impressed with the service I received, they were able to get out to fix our kitchen sink clog super quick, and Rance was super friendly and got the clog fixed quick.Service: Drain cleaning
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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