4.9 (45)
1015 S Bridgeway Pl Suite 200, Eagle, ID 83616
(208) 288-2722
highlandhomesllc.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bertina Jones
2023-05
This is the 2nd house we have built with Highland Homes. We were so impressed the first time so we wanted to use them again for our new house. The design team, choosing floor plans, working with the the interior designers and the project manager were all first class! They helped us to build our dream home. The builder’s website helped us manage our selections, where we wanted additional upgrades and down to the penny on the budget. Great options and outstanding quality workmanship, we couldn’t be happier. We get compliments from everyone that has come to our home. Definitely a custom builder to consider when you build.Greg and TinaServices: Design, Luxury home building, Custom home design, Interior design
Judy Calderon
2023-05
Highland Homes was a pleasure to work with! From buying the lot to building the home! Our project manager Brian was AMAZING and our trim guy Hail was the BEST! Our home was complete on the date they promised! We would highly recommend Highland for your building needs!Services: Custom home design, Home building, Interior design
Darin Frederiksen
2019-05
This was our first time building a home, and we really wanted it to be a great experience. Moving back to Idaho was our family’s dream and we wanted to work with a builder that could handle building a home while we were still living out of state. A friend of ours referred us to Highland Homes, and after my wife met with Mike, she felt really good about proceeding with them. Soon I too was able to meet with Mike and his team, and we knew for sure Highland would do a great job in building our home. We were able to select a floor plan and customize it to fit our wants and needs.The whole Highland team was so easy to work with, and we felt they really cared about giving us the home we wanted. Anna and Jared were both fantastic right from the start, coordinating the building process. Their use of the online build coordination tool made it simple for us to see the status of our home as it was being built, as well as providing use with a way to close the loop on any concerns or needs along the way. Not to mention the fact that Highland provided us with an interior/exterior design selection expert to help us with selecting everything from stone colors, to light fixtures, to hardwood materials. Made our life so much easier.Now that we are all moved in, we can definitely see the quality in the workmanship of Highland’s building process. We are so pleased with their attention to detail. Completely satisfied! Nice job Mike and the whole Highland team!-Darin
Heather Williamson
2015-05
As this was my husband and my first time building a home, we feel very lucky to have found Highland Homes. I can't say enough good about our experience. Mike and Eric were easy to work with throughout the entire process. We had a good idea of our own house plans, and what we wanted. Mike and Eric customized our home exactly the way we planned and more. Any questions we had, they responded quickly, and were so very accommodating, knowledgeable, professional, and honest. We felt like the vendors they used were great. We are so happy with our home, and Highland Homes would be the first on our list to call if we decide to build again.
Lisa & Roger Walker
2021-05
When planning for our 3rd and final new home build I was lucky enough to find Highland Homes in my online search! Their beautifully designed website was informative and accurately portrayed how easy and fun building a home with Highland would be. From that day almost 4 years ago, when I requested the custom home guide online, we have been met with professionalism, kindness and a thorough understanding of the entire process.After a few emails from our home in Oregon, we arranged a visit to one of their beautiful model homes and fell in love with what they do so well. Our first contact was with Kristin and she was helpful and patient but never pushy. While we have some experience with the build process, I am admittedly pretty detail driven and had a lot of questions. She happily worked with us even knowing our timeline was likely so far in the future. Fortunately for us, our lives took some turns allowing us to build a bit sooner and we are now only a few months from completion!Okay I admit I am pretty thorough, and I felt like I had to do my due-diligence, so we interviewed 3 other potential builders and Highland beat them hands-down in every area. At that point, in addition to the obviously superior home they build, it was the communication, experience and the feeling like we mattered that really stood out.Their floor plan options were all beautiful and to be able to view their model homes (virtually and in person) really helped us understand the quality we could expect! While we could have done a completely custom home, we loved one of their model homes so much that we used that and then tweaked it quite a bit. Kristin was able to share what others had done too so we could use those tips and build upon them. Then Angie helped us put it all on paper. She patiently worked with the plans to move this and that to help us really make this home perfect for us! We have been thinking about this house for a long time and wanted to be involved and experience it all. But I know we didn’t have to. They are the experts and I trust that the Highland Process really works.Trust is key. Any home is a big investment and while Highland Homes is not a low-cost builder you totally get what you pay for. Their quality in workmanship and materials is obvious throughout. The level of care and attention given to our project is also evident. I work in the service industry myself and genuinely appreciate that good service is not just ‘a given’ anymore.Once we had our start date, we got to experience the pre-construction phase with Amanda. She was terrific and so helpful in keeping us on track. During this time, we got to choose all of our finishes and fixtures with the very talented Christine. It was a fun and surprisingly tiring process, but Christine helped us at every step. These two ladies totally appreciate the details as well!As we have moved into the construction phase we have continued to be impressed. Their online portal for tracking our communication and progress has been a wonderful tool to have. We have been able to manage our build from another state and still feel totally plugged into what’s happening.But now I must mention our project management team, Braden and Tucker. Like with everyone at Highland these guys are just terrific to work with. Beginning with Tucker’s willingness to meet us at our ‘not so conveniently located’ lot on a Saturday morning to discuss moving dirt and onto the excellent daily management of our home with Braden. Braden is our current lifeline and has seemed to step easily into that role. We are glued to our portal each Friday to see the latest photos he has uploaded and really appreciate his allowing us to feel so connected. Braden is on top of it all!Honestly, I am not sure things could be going better except maybe time could move faster so we can get to Idaho quicker. Until then, we feel so good about our decision to trust Highland Homes with this important next chapter of our life!
Lori O'Tool
2019-05
The team at Highland Homes were amazing. The experience was great. I was very stressed about building a custom home. They stayed in contact with us the entire time. If we had questions they responded right away. The program they use to log everything is so easy to use. Our new home is beautiful and is exactly what we wanted. I love it and truly enjoyed working with Highland and the team there.
Tracie McDonald
2023-05
As a realtor I would absolutely recommend Highland Homes! My clients moved into their home a few months ago and had a great experience throughout the build. We primarily worked with Kristin and Nichelle and they were so professional, responsive and accommodating to all of my clients questions and needs! It was a great experience and I will highly recommend them to any of my clients in the future!Service: Home building
Bryce Wheeler
2017-05
This was our first time building a home and Highland Homes made every effort to make it a positive experience. They were very accommodating and pleasant to work with. Highland homes really went above and beyond to deal with any concerns and make the building process as stress-free as possible. The quality of work is high and if something needed to be addressed they made it right. We are very pleased with the home they built us and would recommend them to anyone wanting to build a home.
Jacque Gilliam
2023-05
Highland Homes is my favorite luxury home builder in the Treasure Valley. HH has top notch quality, does not cut any corners and delivers not only the most well built home, but the design will be one of a kind. Once you've been in a HH, you will know the difference. Every aspect of working with HH feels right. They are honest and take care of their clients like family. Prepare to be impressed.Services: Luxury home building, Custom home design, Interior design
Jillian Knott
2019-05
We are currently in the final stages of building our dream home with Highland Homes and I really can’t say enough good things about our experience. We were first introduced to Highland Homes through a Facebook live video that came across my feed from an Idaho real estate page I was following. When we first walked into their model home, the attention to detail was immediately obvious and their construction was beautiful and luxurious.We started our planning and design phase with Kristin and she was so sweet and incredibly patient with our detailed requests. We ended up designing a custom floor plan, and all of our ideas were accounted for and respected. Everyone we have worked with has been so supportive and has really made us feel that they truly cared about making our home perfect for us. The building process has been far less stressful than I anticipated. We have never experienced building a home before and didn’t know what to expect. The CoConstruct program that Highland uses to organize all of our pricing, selections, communication, and scheduling has made it so easy to keep track of everything.We have worked with Anna, Curtis, Jared, and John during different phases of construction and each of them have remained invested, knowledgeable, and helpful throughout the whole process. They have been great with input, suggestions, and support; never making us feel that any question or request was too ridiculous or bothersome. Communication has never been a problem and we always get our questions answered right away. We have been amazed at the speed and efficiency of our build. We have heard many neighbors complain about bad experiences they’ve had with other builders and we feel so fortunate that we found Highland Homes. They have a glowing reputation in this community and with other builders. Every time we have mentioned that we are building with Highland Homes, we hear all the great things everyone has to say about them.I rely on product and company reviews so much and I usually trust reviews that can be honest about both pros and cons. I cannot honestly think of anything negative to say about our experience. I truly expected to have some bumps and issues along the way, but even the very small concerns we’ve had have been immediately addressed and fixed! It has been fun, stress free, and just easy. Highland Homes has been a wonderful company to work with and we highly recommend them to anyone considering new home construction!
Garrett Kerr
2017-05
Our company has had the opportunity to work with Highland Homes and their whole team, customers, and associates producing videos for them. After months of work our company is so impressed with Highland Homes. They deliver a great product, but just as importantly they do it in a way that keeps their clients happy by effectively communicating and keeping them up to date during the whole life of the build for a home. They use an outstanding software and staff that make the Highland Homes process rise above their competition as one of the best builders in Boise. We would recommend them to anyone considering building a home.
Daniel DeCloss
2019-05
The entire Highland team was amazing to work with. From sales, to selections, to project management - the whole process was super smooth. They provided us with an interior designer to help with all of our selections. The entire project was coordinated through a nice app that made it awesome to collaborate on all of our selections and any issues that arose within the building process. In addition to being great people, they did great work. Like any project, there are bumps in the road, but the team did great to quickly resolve any problems and produced an excellent product. The whole team worked hard to make sure we were happy and we definitely are!!! Thanks Highland for building an amazing house; now we're excited to call it home!
Gail Skersick
2019-05
We had our new home built by Highland Homes and it has been as stress free as it could have been. The whole team at Highland is very proactive and responsible. If we had any questions or issues they were quick to respond. If you are looking for a great builder with an incredible team I highly recommend Highland Homes.
Jeff Dildine
2015-05
As a real estate broker with more than 20 years experience in representing and working closely with dozens of builders, I am very excited to be representing Highland Homes, LLC. I have been completely impressed with their entire process...from the initial planning stage, through completion of the home, and after the closing. Highland Homes has the ability to take what is typically an overwhelming project for many home buyers, and make it a pleasant, even exciting experience. Nothing is more gratifying to me as a Realtor than to hear a buyer tell me they enjoyed building their home and would recommend Mike, and Highland Homes, to anyone they know considering building a home.Over the years, one of the biggest concerns I have seen with buyers considering building, is if the home would be finished on time. Due to Highland Homes attention to detail and proven systems of organization, that has never been a problem. My buyers love that their homes are being completed right on schedule, without delays and frustrations.Another concern for buyers over the years has been will it really turn out the way we envision it". Because of Highland Homes attention to every detail, ongoing and open communication with the buyer, and thorough and prompt explanations of every step of the building project, I often have buyers tell me that their new home actually turned out better than they had imagined!Another key component in being a successful and respected builder is having a strong team. It is refreshing to see the professionalism in Mike's project manager and in all of his subcontractors. They all take pride in their work and know that quality workmanship is absolutely required. The whole team is committed to make sure the buyer is pleased and that the home turns out exactly as the buyer wants.Again, having worked with many builders, I know what sets apart the exceptional builders from the rest. It is a dedication to serving the buyer. It is being committed to complete honesty and integrity with the buyer. It is a commitment to only the highest quality. It is taking pride in going above and beyond other builders to make buyers completely happy in every way with their new home!"
Brenda Tate
2020-05
We recently purchased a Highland Home that was built a year and a half ago. We love the custom design and wanted to add some additional matching beams. I contacted 2 of their contractors and they have been so helpful in providing the type of wood and stain used as well as recommendations for finish carpenters they would trust to do the work. Thank you Highland Homes!!!
Kyle Wilson
2019-05
Highland Homes has gone to great lengths to enhance the home-building experience for their customers. Building a home is a huge undertaking and has many variables. Mike Dildine has assembled a team of first-class professionals all dedicated to providing the customer with exactly what they want, within their desired time-frame & budget. They excel in their communication and use of technology to allow the homebuyer the ability to track progress every step of the way with no surprises. I highly recommend Highland Homes for anyone interested in building a new home.
Madi Reid
2019-05
As a realtor I can absolutely recommend Highland Homes! My clients just moved into their new home and have had a great experience through the entire process - beginning with their first sit-down with Mike Dildine. From out of state they were able to communicate, make decisions and feel in control of the process. They were kept update on everything as the process unfolded, with a couple of walk thru's along the journey. Highland Homes is a professional company that has a personal touch that every builder needs. Gorgeous home and Happy Homeowners = very Happy Realtor!
Cory Williamson
2015-05
Highland Homes delivered three things: a positive building experience, complete transparency, and a quality home. We started the building process with Highland while living out of state. Mike took the time (a lot of time) to correspond virtually and make sure that we got started on the right foot. He even helped secure the lot where we wanted to build. We wanted a custom home and Mike assured us that was perfectly fine.Once we moved to the area and began construction, Eric stepped in and managed the project. Eric's attention to detail was incredible. And he listened to us. If there was an issue with a subcontractor or something wasn't done quite right, Eric managed it. He made it a positive experience.We appreciated the transparency of costs and timelines. Highland provided an optional online tool to help track change requests and project schedule. It was a system of record that eliminated surprise cost increases or delays found with so many other building projects. With Highland, we always knew where we stood in terms of cost and timing.And Highland delivered a quality home. For example, we wanted wainscot throughout the family room and dining room. The carpenters working with Highland went above and beyond to complete the trim and wainscot. The quality exceeded our expectations. We later found out that the person doing our trim had previously won awards from Parade of Homes for his work. Everyone who comes to our home comments on the craftsmanship.I solidly recommend Highland Homes to anyone who wants a great building experience, complete transparency, and a home they'll love.
Ken Jercha
2017-05
From the day I met Mike Dildine and Kristin Pugh, I knew they would be the ones who would build our Eagle home. I had met with a several different builders and real estate agents previously. While some of them seemed pretty good, there just seemed to be a different level of understanding, clarity, and commitment from Mike and Kristin on what I wanted to be able to do with our forever home.I had just recently had a remodel done and a cottage built, and have had other previous construction experience via remodels. Each time, I learned a little bit more. The Highland experience has been the best construction experience of all of them.A good part of the decision-making process was attitude. To Mike, I was the customer and literally, I came to understand and to believe that I would be satisfied. This has been so true - throughout the entire build process and for the six months since, we have come to think of the Highland team as friends.The Highland project management portal and processes were also key points that sold me on Highland. Mike demonstrated how we would use the portal to submit requests, receive and approve quotes, track project progress, and be able to view all aspects of the build. Sold!!!We wanted to have a pretty customized home. And, Highland does a great job of working from standard plans and customizing to your expectations. So, we started with a standard plan, and went to town. We changed the front entry; added space to the garage and two of the bedrooms; modified cabinet, windows, and ceiling treatment, and had many other customizations. For all of the options we selected, we had full visibility into each of the impact on cost and schedule and could make informed decisions, before Highland would commit to do the work. This was all well managed through the Portal. But, also through excellent communication with the project manager and the subs.We are thrilled with our home, with Mike and his crew.If you have questions, please ask Highland for our contact information.Sincerely,Ken Jercha
Denise Abmont
2019-05
Highland Homes was one of the first "custom builders" we met and talked to when thinking about building our dream home. Mike and the entire team are AMAZING! I'm an agent now and have brought many clients to them with knowing they are in VERY good hands. My clients are also very impressed and love the communication and care they get. If there were 10 stars, they would get it...
Claudia Sanders
2015-05
Working with Mike and Highland Homes was, by far, the best homebuilding experience we've had. Mike is very hands on in the design and concept phase when building homes. We had ideas of what we wanted in a home and he helped to shape those ideas into a truly custom build. Eric Atwood, the project manager, also did a fantastic job with communicating every detail and question we had throughout this process. I would recommend Highland Homes to anyone who is looking for honesty, integrity, flexibility and an overall positive homebuilding experience.Todd & Claudia S. - Idaho
Steve J
2021-05
It would have been easy to write a glowing review of Highland Homes (HH) immediately after moving into our new house. However, we decided to wait until we had lived in the house awhile to avoid any bias generated by that "new house" feel. Now, after being here over 10 months, we think we can offer a complete assessment of this company. If you choose not to read beyond this paragraph, know that waiting nearly a year to submit this review did not diminish just how highly we think of HH and the people that work there.Our experience with Highland Homes started in February 2018 when we initially decided to move from Virginia to the Boise region. Knowing little of the area, we researched likely builders, looking for floor plans and developments that might suit our needs. HH intrigued us with the many plans displayed on their website, so we registered with them to view all their offerings. As expected, we were contacted almost immediately by Nichelle Floth, their land sale specialist.After explaining we were only in the early stages of our move, Nichelle was very understanding, keeping us up-to-date over the next several months without flooding us with info. Later, on our first two trips to Boise, Nichelle proved to be a fantastic tour guide, presenting multiple listings in the metro area until we finally found the perfect location for us. Not only was she extremely helpful in finding us a place to build, Nichelle's outgoing personality confirmed we had made the right choice in making Idaho our next home.Nichelle turned us over to Kristin Pugh who would spend the next few months with us to finalize a design. Kristin was another valuable resource, providing excellent recommendations on where to find unique design ideas. Her ability to take our rough inputs and ensure they were incorporated into the exterior and interior designs was simply incredible. And Kristin's patience as we made modifications and changes to our selections was greatly appreciated by us. Working with her was an absolute pleasure and reaffirmed our decision to move to Boise.Once the design was finalized, Anna Froberg would guide us through the construction phase. She conducted much research for us as we made our final selections and additional changes to the specifications. Anna was also extremely patient with us, gently nudging us for a decision, especially when we might have caused a delay to the project. Managing changes to the overall price, she ensured we stayed within our budget. Anna also introduced us to Co-Construct, a vital communications tool, particularly we did not live nearby.Tucker Wilkins, our Construction Manager, could not have been more helpful during the construction process. While building a home remotely is not optimum (at least for the buyer), Tucker made it as transparent as possible. In addition to regular messaging, he often sent us pictures showing the progress of the build. Most importantly, Tucker successfully resolved several unique challenges related to our lot. Knowing he was overseeing the project provided us a high level of confidence the house was being built just as we envisioned it.Since moving into our new home, the Warranty Manager Riann Leisle has been our main point-of-contact. Though few warranty issues have arisen, Riann has kept in touch to remind us she is standing by if needed. When we have submitted a request, she has ensured each problem was quickly resolved. Riann has been an exceptional interface between us and the various subcontractors to fix warranty items.Finally, a few words about Highland Homes’ CEO and founder, Mike Dildine. It was obvious from the start that Mike would invest himself in every aspect of our project. On each of our trips to Boise, he made himself available to discuss any concerns and answer our questions. Mike not only made us an integral part of the project team, he made us a part of the HH family.We enthusiastically recommend Highland Homes to build your next home in the Boise area.Services: Tile work installation, Install flooring, Garage design & building, Fan installation, Paint indoors, Project management, Exterior painting, Drywall installation, Plumbing fixture installation, Flooring
Monte Manning
2020-05
We built a 3400 custom sq foot home with Highland completing it in March 2019. These guys are AWESOME to work with. Everybody on the team was very nice, professional, and knew their jobs well. One unique thing about Highland is you are required to pick out EVERYTHING before they will break ground. This caused a delay in the start, but I think in the end it saved time and DEFINITELY saved headaches. Once you DO start, things happen very fast. As with any new construction, some things don't go exactly as intended but it really is how it's handled that makes the difference. Curtis, John and Jared handled all of the situations very fairly and fixed all issues that occurred. As John points out, home construction is one of the few things that are still done by hand, and as such, there WILL be things that occur. That's true for $50k to $5M homes. I can say without a doubt that if we were to build another home, these guys would be who I'd contract to do it.11/2/19 - Just wanted to update.. Highland continues to be great to work with. We've been in the house now for 6 months and they continue to be extrememly responsive to the small warranty issues that arise. Their subs are prompt, courteous, and take care of what's needed. The highland team really is excellent.
Leanna Moser
2018-05
This review is long overdue! We had begun the process of building our family home with a few different builders. We were taking into consideration the quality of craftsmanship, the finish work, the level and speed of communication, integrity, time/project speed and price. There are several builders in the Treasure Valley that can check off one or many of these boxes, but only one builder for us that could deliver on everything and that was Highland Homes! My husband and I were very frustrated and anxious at the point we decided to meet with Highland Homes. Nothing proposed by other builders was working to our expectations or in our budget. Michael Dildine and his wonderfully pleasant assistant, Nichele, were quick to meet with us the evening following my late call. Mike reviewed our ideas and plans to that point as well as the dilemmas we had, and immediately started working towards finding solutions for us. His humble nature and expertise were evident immediately. He showed us a couple of custom build plans that were exactly what we described, listened to our ideas to personalize and didn't say "no" to anything. He had a "can do" attitude and made us feel like he cared about our family, dreams and budget as much as we did! We modified an existing custom job and we were able to get everything we wanted on our list without being over budget or being told "no." The subcontractors were great but they allowed us to bring in our own, even though it was less convenient for them. Whenever an issue arose, as is inevitable with a build, I can say it was addressed immediately and to our satisfaction. As a type A personality and a health care provider who is used to diagnosing and treating problems head on, I had much anxiety in this process entrusting so much money and hope into a builder and his team. I am SO glad we chose THIS team and that this team put up with me, going beyond our expectations! Eric and Jared, who managed and coordinated the subcontractors and schedule always responded immediately and in a calming manner, handling business professionally. John came directly to the site several times correcting subcontractor issues as needed. He even came by daily after we moved in checking in with updates and checking in to see if everything was ok and being handled to our satisfaction.We got our dream home in the amount of time promised. I don't foresee a need to move or build again. We love our new home! But,...if we ever wanted to build again I would not go with anyone else but Highland Homes. I trust these individuals expertise and integrity and know there is nothing they can not or will not try to make happen. They treat every build as if it is there own and you just can't replace that! Highland Homes is the greatest! And believe me, we met with all of the prestigious custom and semi-custom builders in the valley, so we would know! Thank you Mike, Nichele, Eric, Jared, John and everyone at Highland Homes! You guys rock!!!
Brian Hanks
2015-05
Our house went from concept in our head to built and finished in less than 6 months. The actual construction only took 4 months, and that was through the middle of a cold Boise winter. The communication throughout the process went very well, and Highland has been excellent in covering the little minor mistakes from sub-contractors (all small, but inevitable in any big project) and getting them taken care of promptly and without any drama.If you're going to build a home in the Treasure Valley, you should use Highland Homes!
Jennifer Christiano
2019-05
Actually, we don't have to do the rating. Everybody else who comes over to visit immediately gives our home "5 stars"!When we came to Highland Homes, we arrived with two things: a basic blueprint that we had found online, and the frustration built up from almost four years of lot preparation and three failed attempts to get a home designed and built by other architects and builders. We were at our wits' end! Luckily for us, after reviewing our situation, Mike agreed to help us. We liked his model Highland home and decided trust his commitment to make our dreams come true. Good decision on our part! Also good that none of us knew in advance just how difficult this particular build would be. It turned out to be an unusually rocky process that involved many challenges such as an unannounced lot annexation by Boise City (involving new and different codes to follow), a sudden and possibly illegal decision to slap our building site with a foothills designation, several changes of inspectors during different phases of the build, and the ongoing grief of getting overly busy subs to finish their jobs..On top of that, ours was truly a highly custom build that required extreme coordination between ourselves , Highland, the contractors we hired for specialized work, and Highland's subs. Mike agreed to let my husband and I purchase and deliver many of the interior furnishings (bathroom vanities, toilets, light fixtures, appliances, etc.) ourselves, and he worked with us to integrate many non-standard eco-friendly and energy saving upgrades into the design. Mike, Nick and Jared (in particular), always kept on top of things behind the scenes and treated us with grace and good humor despite the many, many challenges involved in making our home a reality. From the unusual amount of red tape the city threw at us to the numerous oddball problems that seemed to plague our build from the start, the Highland team stood committed to seeing the job through to the end and making sure that we were completely happy with the finished product.The final result was a home that couldn't possibly please us more. We thank our lucky stars every day that we live here. The road to the finish line , like our home itself, was quite out of the ordinary, but once all the screaming and crying and gnashing of teeth that seems to be part and parcel of every custom home build was done, the rest has been a true case of "happily ever after". We would trade our home for nothing. We love it so! We also have no doubt whatsoever that it will easily hold its value as time goes on. Maybe that's partly because we get compliments from passers by, and maybe because everybody knows our home as "that big, gorgeous place on XX Road". Thank you, thank you, Highland Homes! You outdid yourself and created a masterpiece easily distinguished from all others. We hope that this home will be the place where my husband and I grow old and enjoy the rest of our lives together :-)
Jameson Shaw
2017-05
As a Realtor in the Boise area I was impressed with how responsive and accommodating Highland Homes was. Mike Dildine and the rest of his crew are top of the line! If I ever get the chance to build a home I would choose this builder over any other. They have great finishes in fantastic neighborhoods. Responsive and easy to work with!
Colleen Dumont
2019-05
We have lived in our Highland home for four months now and can honestly say it has been such a pleasure. Our contacts with both the owner and staff have been flawless and any questions we might have had were answered immediately. Our home is beautifully built and we cannot find any faults with construction or design. We even have had people offer to buy it from us.We highly recommend Mike Dildine and his staff of professional designers contractors and support staff. We are thrilled with our purchase. Dr and Mrs T Dumont
Angela Avery
2020-05
Unfortunately, our experience with Highland Homes does not reflect with reviews that are written here. We are returning to Boise after being gone for several years. We have already purchased a lot just above Lucky Peak. We were looking for a builder that built quality homes but also specialized in building while the homeowner was out of state. It appeared that Highland was a perfect fit. We went to Boise to met with a few builders and after seeing the homes that Highland build and explaining where our lot was and what we wanted to build, we were told that every that we wanted was doable by Nichelle (Sales Agent). Our initial meeting with Nichelle was on a Saturday morning. She said that she would like for us to meet with Mike (the owner of Highland Homes) but he was busy in the morning but would be free in the afternoon. We went to lunch and waited for Nichelle to call us and tell us when and where we would meet Mike. As the afternoon progressed and did not hear from her, we attempted to call her. After two calls and a text that did not get returned, Saturday came to a close and we did not meet Mike or ever here back from Nichelle. It was the weekend and things come up, totally understandable. After the weekend was over and our returned home, Nichelle reached out to us via email. She responded “It was great getting to know you both and hearing your amazing home ideas. :) We would love the opportunity to build for you. I want to get a conference call scheduled for you to talk with Mike Dildine (owner/builder) and Kristin Pugh (Design/pricing) to talk about next steps. Can you give me a day/time that works best? “ We immediately began looking at Highland’s existing floorplans and within 7 days we sent them back a mocked up floor plan in a software program. We expressed that we are anxious to get going on this quickly because we would like to get the plans completed and the house built. The response from Nishelle was “Thank you so much for that information.... Very Helpful! :) We are excited to work with you and Kristin will jump right into plan design with you. I see you copied her on this email so I am sure she will respond quickly with an available day/time to connect with you.” After nine days of hearing nothing from Kristin or Mike, we emailed again to see what the status was. The reply that we got from Kristin was “I appreciate your following up and we appreciate, so much, the interest in our company! The delayed response falls entirely on me. We have been extremely interested in your project off Mores Creek - such a beautiful area - and it’s been the topic of conversation everyday within our company. Though it is a difficult decision, we ultimately have to decline at this point. We feel the distance from our current commitments prevent us from taking on a job so far out of the area this year. As we expand our company over the next few years we’re hopeful at the opportunity to serve clients outside of just the Treasure Valley. Again, thank you for considering us as a builder and we wish you the absolute best on your future project!”So, it was nice of Kristen to use the Management Technique of the “$hit $andwich”. Here you have all three elements of the $hit $andwich: one the flattering or cheerful opening, two the actual news and three the optimistic conclusion.This has been a huge disappointment for us and waste of our time! We got slow/no responses, there was a lack of follow through (last thing you want to deal with when somebody is building your home), us doing our due diligence, our design time, wasted time on our trip to Boise, etc.
Todd McCauley
2019-05
I refer Highland Homes frequently and just about always have at least one build job in progress with them. My clients always end up loving their experience with Highland and it is a real pleasure for me to recommend their work.
Monday | 9 AM-5 PM |
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Tuesday | 9 AM-5 PM |
Wednesday | 9 AM-5 PM |
Thursday | 9 AM-5 PM |
Friday | 9 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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