Brighton Home Products

Linda Catalano

2023-06

In march I reached out to Brighton to follow up on getting a new front door. The customer service was slow. Laura was easy to work with but Steve was always delayed or rushed, like you were bothering him or he was too busy to help. I could not get him to come by my home to offer any assistance in trying to select a door. Laura spent time helping me online. I finally did all my own self research sent exact door and glass selections and weeks went by with no response. I finally get a call one weekday afternoon at work from Steve saying it would be easier to come by to show me some things to make the quote, he offers a Tue AM , I tell him I work 8am-5pm and will send dates and times that work in the coming weeks after work hours or weekends. From that point forward I got ghosted by both Steve and Laura with no response when trying to schedule. How can you expect a person to take time off their job to meet with you for a 10k or more project. The ghosting was completely rude after months of leading me down a path they were open to the job. I would not do business with this company they are not professional at all and Steve is unorganized and not interested in the needs of the customer.

Sherry Neal

2023-05

I contacted Brighton Doors for a quote regarding replacing an old exterior wood door. Tim promptly set up a non-obligation appointment to meet. He explained all of my style options and pricing and advise me to contact him when I was ready. Tim was professional, answered all questions and promptly got back to me whenever I left messages. My door arrived in the time stated and was installed by Carlos who was also very professional and did an excellent job of my installation. My door matched my décor perfectly! Brighton Doors is an honest, reasonably prices service oriented and professional company that stands by their products. I highly recommend this company!Service: General door installation

Gem Hicaro

2022-05

We recently had some security/storm doors replaced at my mother’s home along with weather sealing around the main entry doors. Tim G. was our contact person from start to finish.We received another quote from a company that specialized in these types of doors, but they were overpriced and the salesperson never returned our calls for further questions or concerns. Tim from Brighton Home Products, however, was very responsive with any questions I had, contacted me to confirm some possible changes to the door styles and confirmed it before ordering them. He was so pleasant to work with. Carlos installed our doors and he pointed out some issues that may come up with installing the doors, contacted Tim and between the two of them, was able to work out a plan so that our installation was done properly and to our satisfaction. The weather sealing around our entry doors turned out great as well!I am very happy and satisfied with the work and the service received. I highly recommend this company for your replacement door needs. Ask for Tim for quotes - he’s great to work with. Carlos for installation as well! Glad I found this home improvement company in our area.Service: General door installation

I Gonzalez

2023-05

Let me start off by saying they do good work for the most part. I can't deny that. They remodeled my bathroom, replaced two doors, and also used them to replace the old roof I had. The work they did was good, the very last job is where the hiccup is. On the roof work there was an issue with the chimney after the workers left. The little cap that would be on a chimney had fallen off after a few days. I called and told Steve about it and I was told he would look into getting someone out to fix it. This was in 2021. Now it is 2023 and nothing ever did come about this. I know Steve had said his worker that does this is pretty sick, I understand that but I ask is there no one else that can get this work done at all? I was patient for a long while, waiting all of 2022. Finally this year in 2023 I hired another company to put the top on since I kept fearing that an animal would try to make a nest in there. Luckily that never happened. That wasn't the final issue, I still wanted to hire them to do a bit of extra work. So I called on 03/21/23 and asked if Steve was still there. I was told he just stepped out so I left a message with the person who picked up if he could please call me back since I wanted to talk about the chimney issue (I was going to explain that I finally had someone else fix it) and that I needed something else worked on in the bathroom. It is now 03/28/23 and I never heard back. Not sure what happened, again for the most part they do a really good job. Just weird how this all fell downhill once one issue arose that could not be addressed. It all kind of snowballed after that. I wanted to continue doing business with them but it seems that will not be happening.Service: Roof repair

GOOD OLE’ COGIC

2019-05

I highly recommend Brighton Home Products. Just this year, they replaced my full deck, front entrance door and all my windows. They were reasonably priced, prompt, courteous and did a really nice, neat job. I hired them in 2018 because I could not find a company to replace my patio screen door last year. The job was too small and Brighton was the only company to take on such a small job. When the sales rep, Tim, came to my home, he treated me as if it was a $100K job! Based on that experience, when I decided to redo my deck, windows and front entrance door this year, I decided to hire them. They're reasonable in their pricing, keep their customers well-informed and they treat their customers like you're part of their family. I highly recommend Brighton Home Products for anyone looking to hire someone for remodeling.

Karl Vogel

2022-05

AVOID! Steve Draths from Brighton Home Products was referred to me for window & skylight replacement. He seemed inconsiderate from the beginning ( no mask, didn't offer to wear one, even though I was masked). He lied to me 3 times and said "you'll have the estimate tomorrow" after I followed up numerous times via email/text/voicemail. Huge waste of time. If he didn't want to do the job he should have just said so instead of lying over and over again.

Nicholas Thiakos

2021-05

Like the other 5 star reviews, my experience exceeded my expectations. Tim quoted the job, Carlos executed.. Will use again and highly recommend!

Greg Wilkerson

2019-05

The best quality, contractors, for home products ever, I have used them for 20 years, so much better than big box stores for windows, doors, kitchens, remodels. Etc.

Tom Melican

2018-05

Small store front. Larger business than you would think. Friendly staff. Knowledgeable to your needs

observer *

2022-05

Never called me back with an estimate. Poor experience.

Leon Wallace Jr

2021-05

So far so good.