2.6 (5)
939 W North Ave, Chicago, IL 60642
(773) 937-6599
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bryan T
2023-04
CONSUMER ALERT. HIRE AT OWN RISK.Deceptive, dishonest, and unaccountable for their mistakes, I would strongly urge you to reconsider if you are thinking of spending your hard-earned money with this company.They came out on April 9th to fix a small leak in a garage roof they had already worked on last year. Instead of the caulk sealant that was to be used along with a clear acrylic coat as discussed and stated in the contract, tar was slathered over the ridge and large portions of one side resulting in a far from satisfactory appearance. The leak that was supposed to be fixed continued to drip a few days later when it rained.Despite their "5 year guarantee" included in the contract, numerous calls and texts placed over the following weeks in attempt to resolve these issues have been met with nothing but avoidance and empty assurances. John in particular is remarkably inept in keeping his word to "call you right back", as I've yet to hear back from him after two brief conversations a week apart. Their secretary Samantha had the courtesy to return a call on one occasion to assure me that this will be fixed to my liking and scheduled a follow up, but no contact whatsoever was received from the company when the appointment was rained out a few days later.It is now close to three weeks after the work was done. A polite message left during business hours this morning requesting to speak directly with the business owner was ignored, leaving me with little option aside from sharing my experience in hopes that other consumers can be spared the frustration and devaluation of property that comes from hiring this company.UPDATE:After leaving the initial review, Rick got in touch to come by and schedule the follow up work. He shows up well past the scheduled time after several calls to the company, not even bothering to bring a ladder to properly assess the damage done, and had the audacity to offer to redo the entire roof for a reduced price, which leads me to believe this was their intent in the first place. I of course declined and they were to come the following Friday to fix the work. To no surprise, they don't show up on the scheduled day and no contact was received from the company. A text to Rick was answered with more excuses, and no further contact has been received a month later.Having this review up for public scrutiny apparently isn't enough incentive for them to resolve their issues, so this must be the quality of work and service that they claim to be so proud of.STILL ZERO STARSService: Roof repair
Charlie Clough
2023-04
I paid $3,700 to have them put a new aluminum coating on my flat roof in late November 2020. This Spring I had my tenant on the top floor inform me of a roof leak and send me pictures.After numerous attempts to email and call, I've received no response.From the contract, "All labor and materials will be guaranteed for a period of five years"I had no issues with them until this point, but all I was asking was for them to come to take a look at the roof. Now I will have to pay another roofing company to come to fix their mistake.Services: Roof inspection, Roof repair
Fletcher Brehler
2023-08
Horrible experience with Rick and Elite Roofing - DO NOT HIREWe are a small HOA and building that paid them $13K in November 2021 to repair our roof with a 10 year warrantyWe have had to badger them to complete follow up inspections and complete addtional repairs under the 10 year warranty and we have had other vendors visit our roof and comment that multiple areas were not repaired accuratelythey have become unresponsive and I am posting this review as a warning to others and we will continue to contact them to honor their warranty
Tom Ford
2022-04
Rick and his crew are very professional had them do a complete new roof and it was done in a very timely manner and with expertise would definitely recommend them to anyone that is looking for a fantastic job thanksServices: Roof inspection, Skylight installation, Roof installation
Cody Tan
2022-04
Had these guys do some repairs really good work was on time very upfront with everything and prices were very fair if I need any further assistance I will definitely use them again thanksServices: Gutter repairs, Roof repair for storm & wind damage, Roof repair
Monday | 7 AM-7 PM |
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Tuesday | 7 AM-7 PM |
Wednesday | 7 AM-7 PM |
Thursday | 7 AM-7 PM |
Friday | 7 AM-7 PM |
Saturday | 7 AM-7 PM |
Sunday | 7 AM-7:30 PM |
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