5 (40)
7125 W Gunnison St Suite 204, Harwood Heights, IL 60706
(708) 716-5161
qarestoration.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Robert Pierson
2024-04
Trustworthy and professional. I can't say enough good things about Mark. As a first time homeowner, I was very stressed when we learned of water damage in our basement. I called Mark on a Tuesday afternoon, he was there Wednesday morning to explain our options, next steps, involvement with insurance, etc. He made me feel comfortable throughout with his honesty, professionalism, and prompt communication. Would highly recommend to all.
Jamie Epner
2023-11
I can't say enough good things about Mark and his team! Unfortunately, I've had need for his services on multiple occasions after a few (neighbor inflicted) water leaks in my condo. The first time this happened and I allowed my insurance to select a mitigation company, the result was terrible. I'm so glad I did my own research for the next two occasions and found QAR. Mark is incredibly responsive, knowledgeable, and easy to interact with. He has people who can help navigate the insurance companies which I really appreciated. His team was always on time, courteous, and did a great job. It really helps take some of the stress out of an inherently stressful situation. They really know their stuff and are so easy to work with. I sent their information to another friend when she had a similar problem and will always be quick to recommend them. I hope I am done with water leaks (knock on wood), but if it ever happens again, they'll be my first call.Services: Mold mitigation, Water damage-related cleanup & repair
Sarah Q
2023-08
Like many, we flooded with the rains in July. We already had a sump pump, extrusion pump, and drainage tile system. The one pesky laundry room drain was our downfall. We had 3 companies come in to discuss the potential work. While all recommended ripping out drywall, only one company did a complete assessment of the damaged areas, using water meters, and taking a careful area by area approach.The communication during assessment was top notch. The communication throughout taking out drywall and sanitation was the same. This is the second major work we’ve done in our basement (last time was 8 years ago) and the care, detail, and communication stand out.Everyone we have worked with is friendly, knowledgeable, and experienced. I can’t recommend the team from QAR more highly.
Aaron Melamed
2023-05
We had the best experience with Mark & his team regarding our kitchen issue. Mark showed up at our intake, reviewed the area, and gave us a lot of good info/education.He was able to schedule his team promptly. They came in and did the work efficiently, cleanly, on schedule, and with excellent quality; they were also really friendly!The team gave us great peace of mind; I would definitely recommend QA!
Erin Wendel
2022-05
I bought a house recently and when the inspection revealed mold in the attic, I knew I needed a professionals help. I contacted Mark and he actually went out to the house with me, before I bought it, to assess the job. He reassured me he could have it cleaned up and sealed in a days work. And boy did he deliver. His workers were incredibly respectful of my house and belongings. They were super communicative and got the job done quickly and accurately. Mark was attentive, on time and reasonable in his fees. I highly recommend and would give 10 stars if I could.
Adam Carroll
2021-05
Our water main broke and we got a bunch of water in our finished basement. Mark was great to work with. He came by our house the same day I called to assess the damages. He was quickly able to offer suggestions of what needed to be done and what did not. The next day his crew showed up on time, tore out all of the damaged carpet + drywall and finished the cleanup the same day. They did a great job of putting plastic up to protect the unaffected areas and the rest of our house. Once the initial cleanup was done, they set up dehumidifiers and fans to run for the weekend. Monday morning they removed all of their equipment and did a final thorough cleaning. Mark was very communicative the entire time and always kept me in the loop for what stage we were at. Overall it was a great experience and I'd definitely use them again.Service: Water damage-related cleanup & repair
Rachel Wick
2020-05
Our family experienced two water damage issues in a row and we used Mark both times. I completely recommend Mark and his team 100%. He is very fair with pricing, communicates everything up front and does everything he can to improve a bad situation. His work is very clean and I really trust his opinion and expertise with water damage and general home issues. the work was done quickly, but also was very thorough. Next time I buy a house, Mark will be getting a call from me to inspect the home first.
Sharon Gilbert
2022-05
Call now. Don’t look any further for the best answer to your property problems. If you haven’t ever had to deal with a restoration company, you won’t be able to appreciate just how amazing working with Mark (owner) and his whole crew are. First of all, Mark should be teaching a master class on customer relations. Mark communicated clear complete information on each step with all the employees and I daily. We were given full updates and expectations everyday about what was happening, who was working, and what time to expect things to happen. Start to finish, every interaction, Mark showed empathetic, caring, smart, resourceful solutions to get our house back to clean and useful. Actually he improved the layout and made our basement more useful with great choices on how they did the clear-out. The attention to details is remarkable on both planning and execution. The employees are allgreat, and they appreciate working for Mark, like their jobs and feel appreciated as well. Makes for great business!We actually had a pipe break upstairs a few months earlier and chose another larger National company and the slow timeline, lack of communication and the damage they left behind doing their repairs was very distressing, doubling the stress from the disaster. So when this 2nd water damage happened downstairs, there was no way we were going to add to their job. I literally spent every day working with Mark thanking him for making what is a rough situation completely stressless.Calling QA is going to be the best decision you make if you want to work with a friendly trustworthy company to get your home/property back and your stress reduced immediately.Services: Mold inspection, Flood cleanup, Water damage-related cleanup & repair
Kelly McKay
2023-05
I can’t recommend Mark and his team enough! Mark is so kind and on top of everything and will support you through the whole process. He’s so efficient and has a great team that really pays attention to detail and is thorough. He took care of some overdue water damage for us and was top notch. I feel so lucky that a neighbor recommended us to him! Thank you, Mark!
Estrella Gonzalez
2022-05
Mark was awesome. As someone who has no clue what to do in certain situations, Mark was amazing. He advised me, was very understanding & flexible with scheduling, responsive with questions, knowledgeable, and reliable. He came out, inspected what needed to be inspected, & reported back to me right away. I can't say enough great things, I highly highly recommend Quality Assurance Restoration!
Sher R
2019-05
Very professional and knowledgeable. I had major water leak, they came out and explained the entire process. Mark is very compassionate about his work and it shows through his excellent customer service. He keeps you updated on the process and progress throughout the entire project. Dependable, on-time, honest and fair. No surprises...all and any work done was discussed and approved by me first. This company + crew definitely earned a 5 star rating. He made this ugly disaster much easier to cope with. Trustworthy crew, I was comfortable enough to leave them spare key to work without me on premises. (first company I ever felt safe enough to do that).
Phillip Pacete
2021-05
Our dishwasher flooded our kitchen overnight and warped our wood flooring by the next morning it was discovered. It is the middle of the Covid crisis and after doing much yelp research, I came upon Quality Assurance and Mark. Mark was able to come out, run preliminary moisture testing, and assess damage for what I though was a minimal issue and trace all the water damage associated with the flood. His communication and professionalism are the best I've ever experienced in dealing with any contractor. He is timely and thorough. His team took the extra time and precautions to even move more furniture than initially expected to make sure areas that were potentially damaged were thoroughly checked. He was even able to help coordinate a team to help with the repair process and work smoothly with our insurance to make our stressful situation as smooth as possible. His team was extremely careful in putting floor guards Down in every area and partition off all areas to minimize dust and damage. I would reccomend Mark and his team to anyone in need of restoration in a heartbeat.Edit:I had Mark come for another issue we had with a roof, he came to verify a roofing repair was no longer leaking, and he has been honest and the best contractor I’ve ever hired.Anyone who needs this type of work should hire him immediately.
Colin Gaw
2020-05
I had significant water damage from an internal leak, and Quality Assurance Restoration quickly diagnosed the problem (after 3+ contractors had not). Mark was always on time, and worked directly with my insurance, helping me maximize repairs while staying in boundary of what my condo and homeowner's insurance would pay for. He got the job done quickly and helped me navigate the entire process, while doing everything he could to keep the apartment livable while work was being done. I cannot imagine going with anyone else. As a new parent, I'm especially grateful; the work Mark did and his assistance throughout the whole process helped keep my baby safe.
Stephen Clarke
2019-05
Mark and his team did a great job..Completed all the work in a timely matter. Took the time to explain every step of the process and made sure my family was comfortable throughout the job. I would definitely recommend Quality Assurance Restoration to my family and friends.
S P
2022-05
Absolutely Fantastic CompanyI cannot recommend Quality Assurance Restoration enough. Mark and his team, particularly the wonderful Jose, were friendly, fast, clean, and efficient. They arrived on-time and did a great job at a *very* reasonable price. Often a name is just name with these types of companies, but you truly are assured a quality restoration with these guys. I would not hesitate to use them again and will be recommending them to anyone who needs home restoration work.Thank you Mark and Jose!
EMPRESS T
2020-05
Basement flooded during a storm due to a blocked drain pipe that resulted in water and sewage damage. I have no experience with such an issue so I ended up googling a nearby water restoration company. After speaking to a few company's I decided to go with Quality Assurance and I'm glad I did. Mark was understanding, prompt, and efficient with completing the work but most importantly I did not feel I was being taken advantage of...not to mention his fees are reasonable.Hopefully no one would ever need to hire a water restoration company but if you do I HIGHLY recommend you contact Quality Assurance ASAP. If you want a company that is licensed, bonded, and the techs are certified and they care about what the customer is going through and make an effort to make sure the job is done RIGHT, Mark and his crew are the guys you need to hire.
Daniel Camacho
2020-05
Where do I even start? Mark from QA Restoration has been fantastic in all aspects. My review will be lengthy but he's well worth it. I first contacted Mark after I discovered some mold growing underneath my cabinets in my kitchen. I had another company come out prior to Mark that told me it was nothing to worry about, they were DEAD wrong. Mark quickly said that this was no good. He measured for moisture on the ceiling in my kitchen and found it had elevated moisture readings. We then headed up to the guest bedroom which is directly above the kitchen and in the same spot Mark found signs of water damage and elevated moisture readings. Turns out there was a leak in the roof unknown to me that caused water damage and mold growth. As I live in an HOA, the association fixed my roof. I began the process of going through insurance to get my damages fixed. My insurance sent out an adjuster and Mark met the adjuster at my house to discuss the details of what he thought needed to be done. They both agreed on the extent of the work that needed to be done and if any additional work was needed, that Mark would need to take photos and submit everything to my insurance. Mark began work a few days later and quickly found the damage was far more than originally anticipated. Mark took pictures of everything while he worked and was in constant contact with my insurance to update them of the additional damages. Mark and his team worked very quickly and efficiently and went above and beyond just to ensure all damages were found and addressed. They sealed off all the problem areas in a professional manner as to not have dust/debris flying around my entire home. They applied plastic all over my stairs so that there was no damage while his team was going in/out. They applied professional X-Guard floor protector on my hardwood floors. All his guys were very respectful of my home and took care of all the items they had to move, ensuring nothing got damaged in the process. As the extent of the work expanded, the insurance adjuster wanted to come out once again to view the work and even with a short notice, Mark adjusted his schedule to ensure he was able to meet the adjuster and discuss with him the work that was done. I've never had nor expected the quality of service that I received from Mark and his team from QA Restoration. They made this entire process rather seamless to me and I can't thank them enough for everything that was done, their attention to detail and the customer service I received from them. Highly recommended!!! Thanks again, Mark!
yari serrano
2019-05
I can’t recommend Mark and his team enough! Honestly he was recommended by a family member and I am extremely glad Quality Assurance is who solved my issue. I live in Chicago and back in January with extreme weather my pipes busted and I had a whole mess to solve. Mark and his team had my placed cleaned and water free. He was at the scene by 7am and came to check every single for the next 5 days until everything was dry and ready to be restored. He even took the time to walk me through the insurnace company. Pls don’t look elsewhere, if you need a water mitigation company, call Mark! He is personable, friendly and most of all informative
Troy Simonides
2019-05
Picked this firm based on research on the internet and after talking to several other firms. My experience with Mark was great. He was responsive and informative. He worked professionally in our home and with our insurance adjuster. Great documentation and interaction with our insurance company at all levels making the process less stressful for us. As a business owner he strives for customer satisfaction and it shows. Great to deal with.
Joshua Dugan
2020-05
Mark was incredibly helpful when we were in a really stressful situation. Our basement flooded very badly and Mark was there quickly and started to help put us at ease quickly. He and his team worked to remove all of the water damaged walls, insulation, carpet, tiling, and furniture. They worked during the week and on weekends. He had our basement dried out and ready to repair. Mark helped us turned a terrible situation into one that was a little better. Also, he and his team are incredibly nice and told us what they were doing each step of the way.
D P
2019-05
Mark is very professional, did great clean work. Replaced the drywall surrounding my bay window which had mold and water damage. Kept the work in an enclosed containment, kept me updated daily. Drywall looks like new. Awesome job!
Chad Davila
2018-05
I noticed some water on my carpet and drywall in my basement. I called Quality Assurance and they came out the next day. They gave me a very fair price to open up the wall to locate where the water was coming from. Turns out I had a foundation crack!! They were very professional and on time and very responsive and helped me with any questions. I will not hesitate to call them in the future!! THANK YOU
Madeincolor 11
2024-04
Anibal was great! Very informative and knows what's he's doing! Thank you
E Q
2024-02
Amazing job! Big thanks to Mark and the entire team at Quality Assurance Reston!
Nancy G
2018-05
My roof was leaking bad from a hail storm. Called Quality Assurance and they came out immediately that same day. Unbelievable excellent service!!! They tore out what was necessary, checked for mold and water damage to the walls and ceiling, put plastic up so no dust or smell would get into any of my other rooms, put down anti-microbial disinfectant and left fans there for the week. They even moved all my furniture out of the room, even super heavy oak computer desks. I dealt with the owner, Mark, and he was super knowledgeable, helpful and diligent with regards to everything. I will never use another company again. They are by far the very best in the field, and I have dealt with many of these kinds of companies in my lifetime. Highly recommend this company!!!!!!!
YesIndeed
2018-05
These guys are awesomeafter the recent thaw and flash flood my basement ended up under water. service was prompt and the actual owner arrived at my property.very knowledgeable. they took every step to get myy home back in order. from filing the initial insurance claim to the final step.they do not do repairs however they provided a quality repair man. I think it was better this way.they stuck to what the were good at.couldn't ask for a better service. I have heard about nightmares from companies that were referred by the insurance. they cut corners and get it done for lowest cost possible. complete conflict of interestQA Restoration is the way to goamazing service and workTHANK YOU SO MUCH.I would refer this company to anyone who falls under this or any similar water damage circumstances
James Mcdonald
2018-05
My basement flooded recently with the heavy rains. I called Quality Assurance during a desperate time. They were prompt and came out immediately to look at my basement and began to pump out the water. Mark was very helpful and answered all my questions and helped ease my stress. They were able to dry everything and saved me from ripping apart my basement. They were able to control the water damage and dry everything before any Mold started. THANK YOU. Highly recommended!!! James
Eddie Limperis
2023-05
Mark and his team were extremely helpful to us. They are fast acting professionals that do a thorough job and provide you with peace of mind along the way. Highly recommend this company.
Beth Nuccio
2018-05
I had leaking coming from two sources in my condo. I had Quality Assurance came out to assess the damage, which they did promptly and patiently answering all my questions and taking my calls to guide me through this process. The technicians are super thorough, and I must point out incredibly CLEAN from set up to take down. I would definitely recommend this company for any water issues big or small.
kerre leisey
2018-05
I called quality assurance restoration after I notice water coming in from my roof after the recent storms. They came out the same day and located the source of where the water was coming from. Due to the extent of the damage they recommended to use my insurance. They called the insurance in with me and met directly with the adjuster. The process was very smooth and made my situation go from bad to good.Thank you all for your help.
Monday | 8 AM-5 PM |
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Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | 8 AM-12 PM |
Sunday | 8 AM-12 PM |
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