4.9 (557)
109 S Railroad Ave, Paxton, IL 60957
(217) 841-4728
dogtownheatingandair.com
Offerings
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kevin Stoll
2024-04
Dogtown just replaced our 1980’s vintage furnace and A/C. Excellent job. Made the new high efficiency Lennox fit in a rather small closet. The install guys were top notch, very clean concious. Looking forward to a long term relationship with Dogtown.
I_Shall _Return
2024-04
If you need a plumber in a pinch, don't hesitate to call Dogtown. Sometimes it's difficult to get service in a small town. Dogtown made it easy! We had a stinky mess, leaking into our basement. Dogtown came out straight away and was accurate to their appointment time. They're a great bunch of people, communicative, hardworking, and knowledgeable. I'd definitely use them again and certainly recommend them. Thanks Dogtown!
Cathy Beasley
2024-04
Bought a new heating/cooling system and water heater. Jeremy explained our options and helped us make a decision on what would work best for us. Pricing was much more reasonable compared to another company for same system. Installers were professional, polite, and worked well together. Patient with me when I had trouble getting my thermostat connected to the internet. Good job cleaning up. Thanks guys for a job well done!!!
Debbie Wilcoxon
2024-04
Nothing short of Amazing!! We were given an estimate for a new air conditioner and air handler on March 26. On April 3 all equipment was installed and working. From the first phone contact we made until the end of the install, we were pleased beyond our expectations! Great job Dogtown!
Melbia Nielson
2024-04
I called in AM and Dustin showed up that afternoon! Very helpful and informative! He educated me on the function and purpose of a Sump-pump! Something I never planned on or thought I would every need! Great customer service!
Kenneth Johnson
2024-02
Very Professional employees and great service. Was very punctual and install of water heater was done in timely manner. Would recommend to anyone and I wouldn't hesitate to call again
pam Irvin
2024-04
Came out same day I called. Furnace wasn't working and although it was very old they attempted to fix it. After 45 years, it was time to replace. Financing was in place in minutes. These guys were professional and courteous. Definitely will be a repeat customer.
Katherine Murphy
2024-04
We had a toilet that began leaking on a Friday morning...all over the bathroom into the kitchen. I called Dogtown that morning and was told we would have a technician come on Monday. My husband shut off the water to the toilet so it was un-usable. When the tech arrived on Monday, it was determined that a new toilet would have to be ordered. The tech said they would most likely be back on Wednesday or Thursday to replace the toilet. We heard nothing from them so on Thursday afternoon I called their office and was told we weren't even on their schedule and again we had to wait until the following Monday for the replacement toilet. We were out of town on Friday and my husband left his cell phone behind. When we returned there was a voicemail from Dogtown saying they were at the house Friday to replace the toilet and said "Your wife called and changed the replacement day to Monday." I am a little irritated that they did not call to set up the replacement on Friday first of all and were apparently unaware of what the office told me and was doing by scheduling the replacement for the following Monday.The guys who replaced the toilet were great. They were fast and efficient. My concern is this, their inter-company communication is sorely lacking. If you call them for service, make sure to over communicate with them or you might just miss an appointment. Don't count on them responding quickly.
Christopher Donley
2024-04
Had our sump pump fail last night and Jordan was at my door in just under an hour. He was thorough in investigating the cause of the failure and replacing the pump. He even helped avoid another service call by showing me how to re-light our water heater pilot before he left. Water damage seems minimal and I have Dogtown to thank for that!
Laura H
2024-01
Very nice folks all around. Showed up on time, explained the situation in a way that I could understand. Provided a detailed estimate and charged what the estimate said. Provided a payment plan so I did not have to finance the furnace replacement. Furnace runs great. Very happy with the experience overall.
lori wright
2024-02
Great service. They are on time and take the time to explain what they are doing. I even received an email to let me know when they were on the way. My son and I have both had new installations and follow ups. Definitely recommended Dog Town Heating and I will continue with them!
Mary Merrill
2024-04
My recent dryer vent cleaning went very well. L shaped 30 feet long vent was cleaned with rotary brushes that removed all the lint clogging the vent. Very good price for the job. Highly recommend.
Kristen
2024-02
Had a great experience with Dogtown! Had 3 other places come out to try to figure out our problem and Dustin figured it out and corrected the problem! Always on time, always prompt, very knowledgeable, super nice, and really like getting an email of when they are on the way. Highly recommend Dustin with Dogtown, great guy!
Jerrod Auterson
2024-02
Shawn came out was very informative very helpful. Did a great job explaining and helping us get the heat going again. Came out on call early with a positive attitude. Thank you so much Dogtown heating and cooling .
Amy Pondel
2024-02
These guys are awesome! I was panicking about my water heater going out. Dogtown fixed it quickly and at a very affordable price! Also got a great quote for my HVAC system! Highly recommend!
Dalton Heavilin
2024-02
Had them install a new water heater from electric to gas. They were able to come out within a few hours and had all the parts on hand. Very professional and very fast. Very happy with the job they had done.
Celeste Dorsey
2024-01
Needed an estimate quote for repair or replacement for our furnace. Read reviews and Dogtown did not disappoint. From the first call to installation. We were impressed with the customer service from all involved. Friendly, knowledgeable and professional. Thank you Dogtown!
Marie Maltbie
2024-02
Second time I've chosen to use Dogtown--and that in itself says something positive. This time I needed a gas line to my generator replaced. These guys are knowledgeable and trustworthy, personable and easy to work with. I previously used Dogtown to replace my HVAC system. I wholeheartedly recommend Dogtown!
Chris
2024-01
Absolutely amazing customer service, we had to get our pipes cleaned due to a very nasty clog. Other places were gonna be a day or 2 before they could get someone out, and dogtown had someone here in 30 minutes. Took less than an hour to have the service done! Can’t recommend them enough. Additionally, I thought the pricing was very fair for what was done.
Gypsy Myers
2024-03
I can’t say enough about Dogtown!!! Fast, friendly service. These guys know what they are doing and do it at a fair price. They are officially our go to for any future issues. Thank you so much!!!
Andrew Kauffman
2024-04
Fast and friendly service from Jeremy. Update: work has been completed and we are thrilled at the fast and friendly service. Highly recommend!
Rose Isaac
2024-02
I really appreciated Dogtown Heating coming out on one of the coldest days to check on my furnace! The tech was very polite and explained everything in detail. I will most definitely call them back when needed.
Olivia
2024-01
Exceptional service! They replaced a 30 year old water heater with a new tankless and were very transparent and knowledgeable about all of my options. Jordan’s communication throughout the process was outstanding. I'm impressed and definitely plan to hire them for future projects.
David Gaarsoe
2024-03
Saturday furnace service call. Screwed sheet metal over the hole on my 25 year old furnace. Still works. Removed the broken humidifier that fell off. No fuss, done. I am quite pleased. ✅
Jesse Ramos
2024-02
Great service. They were available and at my house within a few hours and showed me personally what was wrong and that it was an easy fix. Also gave me some tips with the cold weather.10/10 would recommend
Ian Pettman
2024-01
Our boiler decided to quit about a week before I was due to leave for the U.K to visit my sick Mother. The guy's said they could get a new boiler installed before I left and true to their word they did. So I left my wife with heating while I'm away. I now have an efficient boiler, that will be nice to come home too.Thanks Dogtown.
garry collett
2023-06
Dogtown did a great job installing our water heater. The guys arrived on time, we’re courteous, efficient, and explained everything thoroughly. I would recommend them for all of your plumbing needs.
Candace Frye
2023-11
These guys are the best. They do not disappoint….they communicate well, are respectful and really knowledgeable and professional. We are so pleased every time and we have had them out for our gas generator, they put in our water heater and have just taken care of a clogged line. We hope not soon 🤗 but we will definitely call Dogtown if needed again.Thank you Jordon and Jacob!Services: Toilet repair, Water heater installation
Matthew Robinson
2024-01
Dogtown did a great job. Their employees were nice and worked extremely hard. So far no complaints about our mini-splits and have seen great efficiency and savings on our electric bills.
TheOneproudfather
2024-02
Dogtown is by far a company that goes the extra mile. Making sure my furnace and air conditioning runs smoothly throughout the year. Great service, Great people, people you can trust.Thanks Dogtown
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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