4 (60)
1560 S Alpine Rd, Rockford, IL 61108
(833) 725-6374
randypalmeriandson.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kimberly Mattison
2024-02
I highly recommend Randy and his crew. I needed a new roof and siding after the hail storm last year in Oregon. My dad was a 26-year Navy veteran and I had seen and heard about the great things they do for veterans and wanted to give my business to a company that valued those who served our country.I truly could not be more happy with the service and communication that they gave me. I met several times with Randy, picked out what I liked and the rest is history. The product was shipped to my house. The crew did an amazing job. The roof was done on a day when I was not home. I could not even tell they were there when I got home. The yard did not have a speck of scrap left behind. My house went from looking like it belonged in the ghetto to looking like a home that I could be proud of. Now on to the next project of doors and the porch. Thank you for everything, Randy and crew.
Danielle
2024-03
Laura, to answer your question, this company treated us disrespectfully, and it truly didn't come off as a family-friendly business. It doesn't surprise me that our name was never in your system, as we continually had to remind you that we were not the previous owners. Still, because our house purchase happened during the hail storm, the previous owner's insurance was involved. We were told our siding was not made anymore and that they needed to send a sample out to be tested. The sample was about 4ft long. They took a giant sample off the side of our house that we didn't even have covered by the insurance claim. We still have a giant eyesore from this company.Furthermore, both my husband and I called to check in and receive an update on the sample and a quote on separate occasions months later, and we were both talked down to by the lady at the front desk. She yelled at us and told us they were too busy to get back to us now. We never raised our voices, and we never implied any demanding information. We asked for an update, that's all, and we never received one. We were later informed that she has a medical condition, which I can empathize with, as I also struggle with a life-threatening medical condition. Still, I will never understand the continued disrespect they all have thrown onto my family, and I am reminded of it every time I look at the side of my house.Edit: I assure you, I was there, Jeremy’s assistant took a 12 in piece and Jeremy stated he needed it to be much bigger. Which, if intel only takes the 12in makes me feel more eerie towards this entire situation. He repeatedly mentioned how the previous owners insurance hadn’t paid them for work in the past.It felt a lot like revenge for the previous owner and by the way you’re throwing their information out there like that, confirms that hunch. This large missing siding from the side of my house was not laying on the ground. They tore it off and claimed they needed it. We asked them to take it off of the front where it was going to be worked on, and they said it was too hard. Where is the accountability here? You called me 5x when you originally posted you have no idea who I am? You have spammed my number and not once took accountability . I originally posted the 1 star without any of this information to save you from a bad rep but you’re digging yourself deeper instead of taking accountability. I would call you back, but the lies on here and the clear way our property was damaged for no reason makes me think there is no point. Why would I want to mend anything when we were willing to pay thousands of dollars to fix our house and not only did it not happen but it was ruined more?
Rose Ann White
2024-02
Excellent customer service!!! I cannot say enough positive things about this company and their workers. From day one when they met with me, they went out of their way to take care of everything for me. From dealing with all the paper work with the insurance company and the solar panel company Thank you again for all your help
Kathy Mund
2023-09
Randy Palmeri and son has been the best service I have ever used. Nick help me through every step with the insurance he made everything run smoothly. The group that did the roofing were the greatest. They way they cleaned up was amazing. They are the only ones to call.Service: Roof repair for storm & wind damage
John Seeber
2023-09
After Randy Palmeri assessed hail damage on my roof, Nick came out to coordinate arrangements for the work of replacing the roof and gutters. Nick was ON IT when it came to working with the insurance company and scheduling work. He was patient and very professional. Working with him was like working with a trusted family member who was determined to take care of me. I couldn't be more pleased with the job he did. Quality materials and a careful crew also helped.
Laura Alton-Frazier
2023-05
Great company to work with! They did a great job on our roof and it was done in 1 day. The staff was friendly and professional and they did everything they said they'd do. They even saved us some money! I would not hesitate to call this company. Highly recommend them!
Steve Campbell
2023-05
Had Randy Palmeri and Son replace my roof late fall. Could not be more pleased with the workmanship. Austin was friendly and keep my up to date on every thing that was going on. Would tell anyone to call them.Service: Roof repair
Heidi Harris
2022-05
A+++ service all the way around!! Randy was amazing in helping understand insurance claims and getting the appropriate insurance quotes so that my roof and gutters were repaired correctly. Randy and his team were fantastic in their communicating every step of the way. His team was efficient and explained the next steps all the way along. Always use local businesses who are willing to fight for what you deserve. Would recommend to everyone! Randy is a stand up guy who is honest and hard working!Services: Roof repair for storm & wind damage, Gutter installation, Roof installation
Amber Smith
2023-05
I can’t say enough how I pleased I am with Randy Palmeri & Son. My house in Hudson was damaged by a hail storm last month. Austin from Palmeri & Son came over and inspected my whole house for hail damage. After his inspection he sat down with me and showed me photos of the damage to my roof and gutters. Austin also thoroughly explained the claims process, as I have never filed a homeowners claim before.Austin met with my insurance company out at my house to make sure he got all of the damages covered; and he did.A week later he came over again to go over all the insurance paperwork with me, and showed me all of the shingle colors, and explained what to expect during the day of the build, etc.Yesterday they installed my new roof in one day (which surprised me because my roof is pretty big/complex). The roofing crew was very respectful, and they even laid tarps down all around the house. I felt relieved because I was worried about my landscaping getting damaged. Austin was at the house throughout the day to update me and make sure everything was going good. The owner, Randy, even stopped by to say hi and check on the roof.Once they were done with the roof they went around and cleaned up very well, and used these magnets with wheels to pick up all the nails on the ground.This morning they came over and installed the new gutters and downspouts, which look fantastic!Thank you Austin, and everyone at Randy Palmeri & Son. You guys have earned a customer for life.Services: Gutter repairs, Roof repair for storm & wind damage, Roof installation
Paul Scrivano
2023-05
Randy Palmeri & Son did a great job replacing the shingles on my residence. Their sales rep, Austin Galvan, was very friendly, and communicated with me at every step in the process. The installers worked hard – replacing my roof in less than a day.I was so pleased with the results that I then contracted Randy Palmeri & Son to replace my gutters. And I’m equally pleased with that as well.Services: Gutter installation, Roof installation
Joe Meyers
2020-05
I called for a leak around our roof vent pipe today and I quickly got a call back. Danny met me at my home and was waiting 10 minutes prior to the appointment. Very courteous, respectful, and knowledgeable. He jumped on the roof and came down with an accurate quote. We shook on the spot and he was done within 20 minutes. He had all the materials on hand and gave extra tips and guidance on thinks to look out for while he was up there too.I definitely recommend this company! Well done!
Teresa Ware
2020-05
Danny helped us pick out the best roofing for our home. His team did an excellent job installing & with the clean up. We didn't find 1 single nail. In the past we found them all over by a different company. This was an excellent experience. Danny was a pleasure to work with.
Richard Dummer
2019-05
Our experience with Randy Palmeri & Son, Inc. was outstanding! We called for an estimate and shortly thereafter met with Danny Palacios at our home. He was very gracious and knowledgeable. After inspecting our roof, he offered suggestions and answered all of our questions. After reviewing and comparing the Palmeri bid with the others we received, we chose Randy Palmeri & Son, Inc. due to the confidence we had in Danny. We met with Danny and Randy Palmeri to choose the color for the roof and gutters and to the sign the contract. Both were outstanding and we were confident that we had made the right choice. One week later our new roof and gutters were completed. Danny kept us informed and the job was completed quickly and efficiently. The workmanship was excellent! Thank you to Randy Palmeri & Son, Inc. and Danny for exceeding our expectations. If you need a new roof and/or gutter replacement, Randy Palmeri and Son, Inc. should be your first call.
Greg Poulisse
2023-05
I’ve seen a lot of commercials on television about this company and considered it to be a possible good quality company. However I did not get past the call screener in the office who was very rude, and unprofessional. The more I tried to explain what was going on with my residence the more she cut me off and piped in her opinion of what is going on with my property without even seeing it. Would not let me explain anything about the problems I’m having with my roof and cut me off mid sentence every time
Stacy Kolls
2020-05
Great service, great people! New roof With 2 layer tear off! Crew was on site by 7 AM, done & everything cleaned up by 3 PM! Quote was very clear and understandable. Reasonably priced. When we are ready for siding, they will be our first call! I ABSOLUTELY recommend Randy Palmeri & Son!!
Tenney Crichton
2023-05
Palmeri and son did great fast work for me. Communication was very good during storm damage roof replacement. I would highly recommend this company for any home exterior work.Services: Gutter repairs, Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof repair, Roof damage repair
Nicholas Tallacksen
2020-05
Overall perfect experience with these guys. They not only got out here immediately they also saved me a ton of money over the other guys quote. I would recommend them to anybody. Danny was the one sent out and was very pleasant and had great knowledge of the entire process. 5 stars all around.I will be using them for all of my roofing needs for life.
flybike 22
2021-05
I asked neighbors and around town and these guys were highly recommended. Got a new roof installed on my house and garage in one day, July 2019. Over a year later and no leaks or problems whatsoever. Very professional and courteous crew. I’m very happy with their work.
William Koch
2023-05
We had windows replaced by Randy Palmeri and Son. We are extremely pleased. The process was great. The installers were professional and the work they did was amazing. Highly Recommend.
Taylor Norris
2021-05
They took care of my 10x15 shed, had to replace a couple sheets of plywood. There are several waves in the shingles but I was told new shingles take a little time to adjust. “Danny takes care of his customers and will stop by to fix it if it still continues to exists.”Cost wasn’t to bad, it beats some of the competitors out there.UPDATE: 3/27/2020, the waves never disappeared, also I noticed that the drip edge was cut way too short leaving the wood exposed to the elements which will rot eventually. I contacted Palmeri & Son - Matt left me a voicemail saying that the roof is fine and will last many years. Paying $1,200 it looks HORRIBLE. - I would not recommend this company to friends for family. DO NOT LET THEM TOUCH YOUR HOUSE.
Christopher Johnson
2019-05
Horrible communication overall. Between the office, the appraisal guy, the sub contractor... No one knows what's going on. Took 2 weeks for someone to show up, unannounced, after the appraisal. Then he left without doing anything. So I called and canceled the whole job. The next day, the sub contractor shows up to work, unaware I had canceled the previous day. Then I get a call from the office trying to "work this out and get past it." Except they try to blame me for canceling...I wasn't even going to leave a review since no work was done. But since Craig wanted to cut me off, belittle me, and yell at me on the phone .. I thought I'd let everyone know to choose another company.
Sadie
2019-05
Called for estimate; appt. was at a time he said was fine, finally arrived close to 2 hours late. I did call, he explained the delay and I was at first fine with one hour, but when he arrived he immediately started mocking my directions; Craig acted irritated as soon as he arrived, a very ANGRY personality. Talked to me in tone; "what are we doing here." Never what would you like done, I explained past contract issues, as this event was to occur before now, but he didn't care. No people skills AT ALL! In his aggressive tone, NOW YOU WILL WANT THIS, we have wider; and I asked a simple question, then quickly said, if you want the other we have it, but I had pointed out another cover up from foliage a downspout. He didn't like that, I am just telling you he said. WOW [in other words my way or the highway], when asked if I could see it or if it would work with what I had; he got irritated instantly! I have been in the business XX years. I would have like to say, "YOU DEFINITELY HAVE NOT BEEN IN THE PEOPLE BUSINESS!" He reminded me all the while how busy they were and I said, "Yes, so this means the customer or client, gets mistreated." He said, "Lady, I don't have to put up with this," I reminded him I was gracious when YOU were close to 2 hours late, then he told me he did not have to put up with someone yelling at him. He was twice my size, sure I was yelling!
Benjamin Mathew
2022-05
Randy repaired some siding on our rental house. Nice job and excellent communication even when he was delayed due to rain. He charged a very reasonable price as well.
J Beasley
2019-05
Received estimate to have my roof replaced, they refused to quote for gutters and so its. Never even brought shingle colors out with the contract, just expected me to sign without reading and hire another company for the hitters, etc.,.
Lillianna Roland
2023-05
They did a great job on my roof. Good people, great service, best roof. I would recommend this company to anyone and everyone.
Shannon Wilder
2022-05
Exceptional service is an understatement. Adam Johnson could write the book on efficiency and customer service. I am a lifetime customer from this day forward! Thank you Palmeri team!!!Services: Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Roof repair, Roof installation
Debra White
2020-05
Left a message earlier this year to get a quote for a new roof. Never got a call back. Did receive a call to see if anyone called me. Guess they don't need the business
Randal Rutledge
2023-09
We were very happy with their care for property,, cleanup, quality of work
Mom Torres
2023-05
Called was told they were booked a month and a half out before I could say anything , when one needs roofing repairs that time line is a hard NO
Mark Johnson
2019-05
Asked for a quote on gutters and a questionable roof area around the chimney. Have called the guy that came out twice over 2-3 weeks and still no response. If this is a family company, I feel sorry for the family.
Monday | 8 AM-5 PM |
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Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | 8 AM-5 PM |
Sunday | 8 AM-5 PM |
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