Martin Exteriors Roofing & Siding

4.8 (171)

11704 Main St, Roscoe, IL 61073
(815) 624-6278
martinexteriors.com

Claimed
Roofing contractor
Siding contractor

Service options

  • Online estimates

Reviews

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Derek Peters

2024-03

My experience with Martin Exteriors was highly disappointing. Salesman Alex lacked knowledge about financing and their products. Multiple roof leaks occurred due to missing flashing around a roof vent, wrongly diagnosed as an HVAC issue by their repairman.Despite hiring an HVAC company to confirm the actual problem, Martin refused to reimburse the incurred costs. No apology was offered. Post-repairs, I discovered a shingle removal tool and scraps in my yard, reflecting a lack of professionalism.The workers, in street clothes without company vehicles, demonstrated limited installation knowledge. Drywall and ceiling repairs are still pending, and their bad reputation among contractors is evident. I strongly discourage hiring them based on my unsatisfactory experience. Will update after repairs.Update Mar 7, 2024After experiencing some delays in getting all the necessary repairs done on my home exterior and interior, I'm pleased to say that Martin Exteriors ultimately came through in a professional manner. Initially, the delays were frustrating, however, once the repairs were underway, salesman Alex showed commendable dedication by supervising his crew diligently. The ceiling repair was handled with professionalism, leaving me satisfied with the quality of workmanship.Despite the initial hiccups, I appreciated the multiple apologies from Martin, acknowledging their mistakes and taking responsibility to make things right. It's understandable that with a company of their size, not everything can always go according to plan, but their commitment to rectifying errors speaks volumes. Martin Home Exteriors stands by their workmanship, and I'm glad to say that, in the end, everything was corrected to my satisfaction.While my transaction with Martin Home Exteriors had its share of frustrations and mistakes, I now feel confident in recommending them. They've proven themselves to be more than just a fly-by-night roofing company which can be unfortunately common in this industry. With a solid foundation in the business and a genuine willingness to ensure customer satisfaction, even when problems arise. If you're in need of exterior home repairs, Martin Exteriors is a company you can rely on to get the job done right.

Linda Hoffman

2024-04

Thank you, Martin Exteriors, for making our experience a wonderful one! From the first contact to the last, Noah was was helpful, informative, and professional. The crew did a great job and our roof looks awesome! Highly recommend and would use them again if needed.

Dennis Hill

2024-04

Martin Exteriors staff and contractors were there every step. We dealt with Justin and Trish through our process. All our needs were met and jobs were finished with excellence! Highly recommend this company.

Richard Peterson

2024-04

Martin Exteriors made the process of repairing my roof after a storm a breeze. They worked with my insurance to get my home repaired. They answered all my questions and were awesome to work with!Thank you Martin Exteriors for saving my home!

Michele Raetz

2021-04

We have a older house and was affected by the hail storm in march. Justin and trish stopped by and we chatted and set up a time to have them come back and give a est to have the roof and siding fixed. We were very pleased with there professional knowledge and felt very comfortable with their ability to provide us with great quality of work. (took me awhile )to pick out color and with their expertise they helped ease my mind on the choice I selected and so glad I did. Our house looks great thank you justin and trish. And thank you to Martin's for them as well as the crew that did the work.Service: Roof repair for storm & wind damage

Phil Caruso

2023-11

One star is about right Took 6 months to complete my project roofing fascia gutters none of the materials were back ordered so through the comedy of errors workman showing up with no clue what to do !They claim how great there communication is never once did I receive a call from the office on how the job was going.Stopped in the office one day met with the manager gave him pictures of work that was mediocre at best !We will get right out there I will call you personally today to tell you when we will complete your house.crickets still waiting for that callAlso sent pictures to the owner. CricketsAt best my job was mediocreWould not recommend these people at all talk a great game but no follow through

Melissa K

2024-02

The finished product was great, but the process of getting there was not worth the headache. They lost a referral we gave them due to never calling the referral back, and we never got the referral money for the ones they did call back and completed work for. The sales guy we had lied to us over and over, costing us money and frustration upon frustration. Eventually, a manager stepped in to help, but even he was back and forth being helpful some days and dismissive others.With all the competition I strongly suggest going somewhere else.

Carmen Putnam

2024-03

I had an amazing experience with Martin exteriors. Their team helped me every step of the way! I highly recommend to anyone looking for roof or siding repairs!

Nicole Brickey

2023-06

Paul G did a great job guiding us through the insurance process. He is knowledgeable and represented a great product. We are very happy with our new roof.

Lorleanne Ball

2021-04

Worked with Chris Gross for my home residing. After being hit by significant hail damage early in the spring, Chris came out with my insurance inspector, walked side by side and made me feel like I was in good hands. He aims to please and does all he can to make sure you are satisfied with the work done. I knew I threw him for a loop with my design specifics but he stuck with me and helped me achieve the look I wanted. Thank you Martin Exteriors.

Ashley Wright

2024-04

Chris was amazing. He called me every step of the way. I am very happy with how my project turned out. Highly recommended.

Debbie Lemek

2023-09

We had our roof replaced by Martin Exteriors in Roscoe. They were great. Chris Gross was our go to person that works for them. He is the best!! He explained everything throughly and all I needed to do if I had a question he texted me back right away. The roof looks great and no issues. Chris was out on the job checking before they started, doing install and also double checked that everything was picked up around the yard. I totally recommend this great company and ask for Chris Gross. You will be happy with the end result.

Jimmy Helmick

2023-09

Chad was a pleasure to work with. He was timely in communication, helped navigate the process, and was clear on the expectations.The crew’s work was wonderful and the finished product looks great. Highly recommend working with this company.In a world full of storm chasing roof salesman, I’d suggest reaching out to Martin Exterior instead.Service: Roof repair for storm & wind damage

Ryan Miller

2023-06

We had our roof re-shingled in 2023. We worked with Tom L. and the Martin team and they did a phenomenal job. They were professional, explained the process well, the roof turned out beautiful, and the paperwork was handled in a quick and easy fashion. Tom went out of his way to make sure the experience was a positive one and went above and beyond to make sure we were happy with every detail. Highly recommend. 10 starts! :)

Barb Joyner

2023-07

I had Ryan Sitton handling my roof replacement, I highly recommend Martin Exteriors and Ryan. Great job from start to finish, my roof looks great

David Pearce

2022-04

Had my roof replaced because of hail damage. Martin Exteriors was totally professional and helpful walking me through the process both with the replacement of the roof and also helpful with the insurance questions I had as well. Would highly recommend. Sergio is a pro! Thanks very much. A+Service: Roof repair for storm & wind damage

Nicole Gendron

2023-09

Martin Exteriors was very easy to work with and helped walk us through the process. We were very impressed with their timely response and suggestions on what would look good on our house. We would highly recommend them for your next project!Service: Roof repair for storm & wind damage

R Garcia

2023-04

Replaced my roof last season and did an awesome job. Aaron was on top of it and always very professional and respectful with every interaction. They did their best to work with my insurance but the adjuster just would not budge, not their fault. Worth every penny. Have had a couple of wind and hailstorms this winter and spring and the shingles have held on strong.Service: Roof installation

Donna Berger

2023-04

I could not have asked for a better experience. ERIC was amazing! Very informative, detailed courteous, attentive & prompt with any questions/concerns I had. The installers were quick and friendly. My roof looks great. (I am a bit of a neat freak) and the clean up was incredible!Thank you for a job that surpassed my expectation.Service: Roof installation

John Deasey

2023-11

Trying to get a roof installed while selling and right before closing on my house was a frustrating process. Mike at Martin took care of the entire process leaving me little to worry about. Everything was done when he said it was going to be, and with a tight schedule, it didn’t phase them one bit. Thanks for taking care of it!Services: Roof repair for storm & wind damage, Roof installation

Margaret Wight

2023-04

Trish and Justin exceeded our expectations from our initial discussion, through their management of presenting facts and photos to our insurance company, quickly agreeing to a few of our special requests, and a perfectly executed install and clean up.We are very pleased with the quality of the materials and the long warranty on anti-streaking, as well as a transferrable warranty on the roof.We love our new roof, and the added curb appeal and home value. We will be recommending Justin and Trish, and Martin Exteriors, to friends and family.Thank you your great professionalism and customer service!Service: Roof installation

Cheryl Haseker

2023-04

We had storm damage to our home, Marten Exterior was there to inspect and they helped with our entire house from roof, gutters, facia, and siding. Trish and Justin were honestly the best to work with on all the projects. They contacted our insurance company to set up inspections and start the repairs in a timely matter once approved. They made the whole process for us so easy. I can't believe how beautiful our home is. All of their staff were professional, friendly and courteous. They were the best company to work with and would highly recommend them to everyone. Thank you from the bottom of our hearts Trish and Justin, you both are amazing 👏. Cheryl and PhilServices: Gutter installation, Roof inspection, Roof installation

J K

2023-11

Chad. F was very helpful I had a lil issue with my roof but he came and explained me everything and let me make a decision if I want pay him to do it or just to it myselfHighly recommend

K.D. Aiardo

2023-09

Had a good experience working with Martin for our new roof. Aaron was always there to support us and answer our questions, and you can tell he takes pride in the end result. Thank you!

Emily G

2023-04

Our roof started leaking after a heavy rain and we knew it was time we needed to get a new roof. After getting a couple different quotes, we decided to go with Martin Exteriors. So glad we did!! Robert was very responsive and was able to come out to give us a quote the same day I reached out. He answered all our questions and was super helpful throughout the whole process. Our roof looks amazing and to top it off, they offer the best warranty. Highly recommend this company!

Alex LeFebvre

2023-05

Lucas from Martin Exteriors was honest. I had another company tell me my roof, which is only a few years old, was "totally destroyed" and "definitely needed replacement." ...Lucas came by and informed me that this was NOT the case. He informed me the damage in my case was cosmetic and that he wouldn't feel right trying to sell us a whole new roof given how minor and cosmetic our situation was.I had an independent roofing inspector, unaffiliated with any roofing company, come inspect the roof as well. They sided with Lucas and found no structural issues with the roof that would warrant replacement, or degradation of the warrant.Lucas, thank you for saving me from spending thousands of dollars on a deductible and for saving me from jacking up my home insurance rates with an unneeded claim.Can't say a whole lot of good things about the *other* roofing contractor I called. I can say that I'm glad I called Martin, I'm glad I met Lucas, and I'm saving his number for someday (hopefully many years from now) when I do end up needing a new roof.

Connie Sabathne

2023-07

Our contractor, Chris Gross was there for us every step of the process. He was extremely helpful and the crew did a great job. If the need arises again Marin Exteriors will be our first choice.

Kristen Tulo

2024-04

Martin exteriors us amazing. Thanks to Amanda we couldn't have asked for a better experience!

Ferrari Tifosi Phone

2023-07

I dealt with Ryan S. from Martin Exteriors for hail damage to our roof. Ryan was always professional, responsive and available 24 hrs a day! I highly recommend Martin Exteriors if you need any roofing needs!Services: Skylight repair, Roof repair for storm & wind damage, Attic venting, Roof repair, Skylight installation, Roof damage repair

Kimberlee Selfridge

2023-04

Our roof and gutter system was damaged due to a hail storm this past summer. We originally had such a great experience, that we referred Many different family members and friends.Our neighbor. And mother-and-law, Grace was overcharged for their gutter system. They were to have Leaf Guard reinstalled to the back of their home, and a lesser expensive system on the front.Martin Exteriors received the money in full for this job, yet the work was not completed accurately. We’ve called our representative numerous times to correct it, as well as the home office in Roscoe, Illinois. No call back or fixing the problem at hand.We would NOT RECOMMEND them to anyone. Save yourself the headache. We are reporting to BBB.Signed,A very upset humanServices: Roof repair for storm & wind damage, Roof installation

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