4.2 (126)
1120 W 15th St, Auburn, IN 46706
(260) 908-5465
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Anita Blanco
2024-03
Alliance Exteriors did a sloppy job. I am not happy how they installed our windows. The window sills are very ugly. The overlaps of the window sills ( and around it) have different colors and not smooth, and the seal they put were rough and have cracked. I called them to fix the windows because they were crooked outside. They came, but it took time. Some of the screen windows won't stay up. It was terrible!! I compare my window sills with other windows ( my friends) and they are smooth, no overlapping, same color, and really looks done professional. I won't complain, if the cost is cheap. It is hard to clean the window sills because the dust will stick on the potty seal they put. Also, I tried to call them, but their phone doesn't ring. Sorry for this comment, but it broke my heart everytime I see my window sills.
Kailey Till
2022-05
Could not be happier with our experience with Alliance! They provided a free inspection (literally the next day after calling me) and explained what a good roof looks like (we absolutely did not have a good roof). Even when Chris provided a photo of a hole in our roof, I never felt like he was pressuring us to go with Alliance. We did end up using them and I still can’t get over the difference. I appreciate how they went above and beyond to educate us on appropriate roofing materials and how quickly they got the job done. They did an excellent job of cleaning up and were very professional. Highly recommend! (First photo is not the worst photo of our roof but the only one I had from beforehand. Second is the finished product. I never get tired of looking at it!)Services: Roof inspection, Roof repair
Paul Kern
2020-05
We had another roofing company call us for a free estimate. I agreed since we needed a roof. Long story short they made three appointments to come, twice never showed up and once showed up an hour after the scheduled time and we had already left.I called alliance and they came the first time and gave us a good quote. We had them put on our new roof and gutters. When I came home the first thing the foreman did was show me where they had hit our siding and it needed to be replaced. They came back to do the gutters and took care of the siding as well. They stood by their word. This coupled with the lifetime warranty is what sold us. We love the look of our new roof!
Rebekeh Newhard
2019-05
All of the people we worked with were very friendly, helpful and professional. We are very pleased with the workmanship. Our new roof looks great. Couldn't have had a better experience.
strussty
2023-05
Last year I chose Alliance Exteriors to replace my roof. The work crew started early in the morning, and by late afternoon the roof was done. They were very professional and answered all my questions. The new roof looks great. Given the reputation of the company and the quality of material used, this should be the last roof I'll need for a very long time. The only downside is that now I might have to have some housepainting and landscaping done so everything else looks as nice as the roof.Bob StarkeyService: Roof installation
Baldwin Gammon
2023-05
We had a Roof and Gutter installation. After we were sold the roof and gutters the communication kinda dropped off but they were apparently going through some turnover. However Mike stepped in and really helped bring everything home. Once he was hired he gave me a call and prioritized us being taken care of. The Roof and Gutter quality is great. The owner also touched base and apologized for the initial situation. Overall happy.Service: Roof installation
Robben Shook
2023-05
Angela was very good at her job...was a bit bumpy at first but Angela and Michael straightened it all out and I'm very happy with the resultsService: Roof installation
Kelsey H.
2022-05
Alliance Exteriors is who you want to put on your roof! A representative came to our home and answered all of our questions before we decided to go with them. She was very patient and kind. Our roof started to leak a few days after we had signed a contract, but hadn't yet arranged a date for the new roof. We called in a panic and they were very accommodating and able to come over a couple days later to get us a new roof! They did a great job and finished in one day! They cleaned up when they were done as well. The roof looks great and we have had no problems with it since!Services: Roof inspection, Roof installation
Brian Birt
2023-09
Communication is a little lacking...Slow to get started, but went pretty fast when they got to work... Roof, gutters, Sofitel, and fascia look great... Signed contract in April and finished in July, Still haven't received any paperwork as of 8/29. I also understand construction has been busy lately... Update still have not received my customer packet with the warranty information as 9-2-23... Roof was completed July of 2022
Patty McCollum
2023-11
Do not use this company! Bad service, shoddy materials. Trying to get them to honor their 100% warranty and can't get them to answer the phone. They are the worst ever. Sales rep Angela Fuller is a liar. She won't call me back either. Think they might be out of business even. I repeat: do not use these rip-off artists.
Matt Craib
2022-05
Sales rep did not communicate at all. I didn't receive a business card or any way to contact him. I had to call the office twice just to get him to email me the quote which had virtually no information on it aside from a final price. Still, we saw good reviews and liked the warranty/product so I asked him via email (because that was the only way I could contact him) for some additional items that the bank needed to process our home renovation load. He said it would take some time which I understood considering the ask. 2 weeks went by without any communication so I emailed him again (still the only contact method that was available). He said the owner had the paperwork and needed to fill it out and that he would follow up with me next day with what was completed and an update on the rest. 3 days later I emailed him again to tell him that I hadn't seen any correspondence to which there was no reply. With all this time wasted and other contractors waiting on the loan to get processed so they can get paid, we decided to go with another company that would actually hold up to their promise of good customer service.I suggest contacting Landmark Roofing. The rep we are working with there is excellent.
Ashley McCarthy
2023-05
I would not recommend this company to anyone for multiple reasons! We had a metal roof put on a year and a half ago now and they were very pushy with wanting to put a sign in our yard for advertisement because of the area we live in and begged us to give a good rating because that's what they strive for (well thats a lie). The sales rep Braxton gave us false information regarding the length of our payment. Steve the head project coordinator was also very pushy with making us state the project was finished even though he knew it wasn't. He had stated multiple times that payment wouldn't start till the job is done but kept pushing us to say, "it was done and we will finish up later." With a gentleman's agreement we waited for them to finish the job. Few months go by and they still didn't finish the job. Again Steve would state he will come out and take care of it and he's just too busy. Or the job can't be completed because of the shape of the area on our garage but what he will do is spray paint the shingles to look like the rest of the roof! A year and a half later still no one has came out. They also stated that the roof is virtually indestructible but yet we have a good size dent from a single branch falling. I have contacted this company multiple times now with no response. This company is unprofessional, unreliable, money hungry, poor business management and simply disrespectful. Not to mention they are very messy I'm still to this day picking up gutter shards and nails in my yard with a toddler running around.Service: Roof installation
Nicole Oberlin
2021-05
I had several companies come to us about our windows but they never followed through. Alliance, however they came through and went far beyond my expectations. I highly recommend Alliance, they are very quick and thorough. Adam the sales rep showed us the windows and explained how the process all works. Adam gave us an exact amount the windows would cost so there where no surprises in the cost, and gave us options that were affordable. The top selling point that had me sold was the life time guarantee and if we sold are home the guarantee would be transferred to the new owners. Bill the guy that installed our windows I can not speak highly enough about him he did amazing work and he worked with our schedule. Bill definitely takes a lot of pride in his work and it shows. Our windows look absolutely beautiful. Bill installed all of our windows in one day and we had 16 windows. The second day he finished all the outside trim and clean up. Both these guys where very professional and great to work with. I will definitely be contacting Alliance for any future work I need done on my home.
Jerrie Begue
2022-05
Work started around 8:20, 32F high winds 20 mph WSW with up to 40 mph gusts and temperatures dropping throughout the day. Very hands off, zero questions for me. Took care of roof debris that needed removed, roof work went fairly fast, not unreasonably loud, by roughly 12 it was mostly complete. Cleanup started, vacuum & nail pickup (magnetic). Carried off all unused supplies and debris (a fair amount of both) as per contract terms so no leftover mess of unused supplies or garbage for me to deal with. This left me with a finished roof, I can't complain. Gutter installation happened about a week later and tidied up the areas that remained, carrying off debris and leaving us with zero mess to deal with. Overall, generally pleased with both contractor's work, though we have yet to see substantial rain being it is winter. I would recommend Alliance Exteriors to anyone who wants a hands-off approach to getting their specific jobs done, based on our specific experience with them.Services: Gutter installation, Roof installation
Thomas Whitaker
2023-05
Left a gas vent cut off in our attic dumping carbon monoxide into the house said they would be out to fix it and now will not return calls. Also a piece of siding blew off they could not get there to replace and asked if I could hire someone to repair and they would repay me I hired someone and paid them and have never received compensation for my out of pocket repair.
Janel Medina
2023-05
Took them only one day to install the roof and gutters. Everyone was very nice and they did not leave a mess. Mike helped out tremendously with some communication issues. In the end got an amazing roof and gutter install.Services: Gutter installation, Roof installation
Carmen Roy
2019-05
Alliance Exteriors installed a metal roof on our single-wide manufactured home on 3/15/2019. Our new roof is absolutely beautiful! The crew arrived on time, was very respectful, organized, completed the installation in only a few hours & cleaned up the debris when they were done.From the first phone call with Cory, to the follow-up after the completion of the installation with Dan, our experience was amazing! The staff are friendly, honest, knowledgeable, personable, professional, trustworthy & strive for the excellence Alliance Exteriors stands for!The quality & workmanship of the materials are top of the line. The price is affordable even on a budget.Alliance Exteriors is a company you can trust & feel confident the job is well done! 3 words best describes Alliance Exteriors...peace of mind!
Travis Papenbrock
2022-05
Alliance Exteriors was an amazing experience with a professional engaging staff. Very courteous people on the phone. Prompt customer service went above and beyond to ensure complete satisfaction of the project. I recommend Alliance Exteriors to all friends and family. Workers were early in the morning working on my roof. Friendly and professional. Thank youServices: Skylight repair, Roof repair, Roof installation
Johnathan Wilcox
2022-05
Alliance exteriors came out and installed a metal roof to my house since my old shingled roof was falling apart. What was extra nice was that I didn't even need to call around for a decent roofing company as this one just happened to show up on my front door step one day. They had exactly the right service I wanted (metal roofing) with impeccable timing as I was about to start calling around in the next year or two. And they even installed covered gutters for me. Now I'm glad I don't have to climb on top of my two story house to remove leaves and branches from the trees in the "forest" in my back yard. They also have financing available.Services: Gutter installation, Roof installation
Tara Edwards
2023-05
Service was great, Roof was started before 8AM and done by 2:30PM! Love the color and they style of the roof, any questions I had were answered and addressed in a timely manner! We are very please with the quality of the shingle! Thank you!Service: Roof installation
Tonya Bulau
2022-05
I had a leak, and I also knew that the age of my roof meant a new roof was likely. From start to finish Alliance Exteriors was professional and helpful. Following the inspection I committed to a new metal roof. They sent someone out the next day to patch the leak, then added me to the schedule as soon as possible. My roof included gutters and downspouts. It looks great!!!!Services: Gutter installation, Roof inspection, Roof installation
Gretchen Jenkins
2022-05
I actually used Alliance Exteriors for a new metal roof. The roof AND gutters are amazing and they were done SO FAST. I went to work, some of the supplies had been delivered the day before, and when I got home BINGO!!! Brand New Roof!, everything cleaned up, and picture perfect!!! I loved them, and hope to have them back next year for siding and a roof on the new porch to match the amazing one on my house. .... PS you can't beat the lifetime warranty.Services: Gutter installation, Roof repair
Brandon Cunningham
2021-05
Working with Alliance Exteriors has been a delight. They made the process of getting a new roof a matter of 4 signatures and a check. It has been a completely stress free experience. They worked well with my schedule. I needed a new roof in the next few years, but it was not urgent, so, we worked together on an installation time that worked best for me.The quality is top notch. They use a heavier panel than what you would get at the hardware store. This may not seem like a big deal, but the lighter panel is prone to denting. Just look at some of the metal sheds around the area. Those are made with the lighter panel. The panel looks fresh and clean. With the new gutters, it has added new life to my house.The quality assurance is second to none. My roof was installed on a windy day. If you've ever worked construction, you know that makes things much more difficult. A screen was damaged on one of my windows. Alliance was more than willing to take it and repair it with absolutely no fuss. It was a genuinely good experience.I would go back to Alliance for all of my roofing, siding, and window needs.Services: Gutter installation, Roof inspection, Roof repair, Roof installation
Cam Estep
2023-05
Alliance Exteriors installed Atlas Shingles at a great price. While their communication wasn't always on point, and their onsite crew were a little messy...the end result did look great. When given the chance, Alliance did step up and "make it right" by reimbursing us which is why I am giving a 5-star review.Service: Roof installation
Roy Dennis
2021-05
The sales person Adam cane to our house explain everything about steel roofing he was very knowledgeable very nice person to work with. The day they came to my house to do the work arrived at 7:30 am worked until 3:30 pm they put the roof on in one day. Next day they picked up what trash was left behind. They did a great job very satisfied I would give them 10 stars if I could from start to finish excellent job thank youService: Roof installation
Austin Cassell
2021-05
We are very happy with our roof from Alliance Exteriors. Everyone was professional and the quality is excellent. Braxton Duncan was especially helpful and very knowledgeable. However, the gutter Installers lacked communication, blocked driveway and left debris, trash, screws all over yard and driveway.Services: Gutter installation, Roof installation
APRIL SANDERS
2023-05
Although there were many hiccups along the way of our 8 week wait for our roof and gutter installation and communication was not always on point, Jeff, Braxton and Shane made it right with us in the end. We are happy with our new roof and gutters.Service: Roof installation
Alyssa Runser (ExtremelyYoursTruly)
2022-05
Back in September we bought a house and it had the originally roof and needed replacing , lucky for us Alliance Exteriors came a couple month later surveying the area. When it came time they got everything done in one day and checked up on us to make sure we were happy and if there was any questions or concerns. They were also super informative and professional.Services: Gutter installation, Roof installation
Sayge Bonifas
2023-05
My fiancé and I have two babies together. For the last week he worked there they denied several people checks for the work they did including my fiancé. When they finally received the checks, all of them bounced. Very unprofessional. You might receive quality work done but the poor workers are receiving little to no pay for their hard work.
Kate Cobb
2022-05
We were frustrated with the lack of communication we encountered. First, we woke up to people on our roof. No one told us they were coming out to start work. Second, we were told that the roof and gutters could be done in one day. It took two phone calls after our roof was installed to have the gutters done. Third, we had to go over things with both the salesman and workers—no one in the company communicated with each other.Also, we did not feel that things were cleaned up nails and old material were left on our back patio from the gutter people. A large amount of material was left by our mailbox from the roofers. We had to call twice to have it picked up.Services: Gutter installation, Roof repair
Monday | 8 AM-8 PM |
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Tuesday | 8 AM-8 PM |
Wednesday | 8 AM-8 PM |
Thursday | 8 AM-8 PM |
Friday | 8 AM-8 PM |
Saturday | 8 AM-2 PM |
Sunday | Closed |
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