All American Home Improvement LLC

Brian Hunt

2021-05

Had different projects done. Windows took longer than was told, I know we had covid told 2 weeks took 4-1/2 weeks. Fencing and roof took longer to get done said 2 weeks took 2-1/2 months. I again know we had covid. Workers were nice and easy to talk to, answered all question. Some stuff I dont like on my fence doesn't seem like it will be fixed so not really happy about that, but after a 2 day job turned to a week job I'm glad its done and hope it stays up. Was question about payment i said I did finance 2-1/2 months ago when all this started. So if you decide to use this company you might be waiting a while.There is so much more to say but i dont have enough room to explain it all in detailUpdate: Someone did come out to sand the post they cut into.

J. Cahill

2023-11

No one is more worried about your home more than Hans at All American. This gentleman is one of a kind. He is all about customer service and satisfaction. Hans will not leave any job with anything less than perfect. If you have home improvement needs and you want quality workman ship honesty and reliability. You better call Hans at All American. There is no one better at what they do than Hans and his crew at All American.

Jennifer Kinnett

2021-05

I would not recommend this company. We had a fence put in this March, so only 3 short months ago. Within the first few weeks after the fence was put the gate started fall and scraping the ground. Got in touch with our salesman and was told he would put in a work order. Well here we are nearly 3 months later and nobody showed up to fix it. Since then, we are noticed the fence was seriously thrown together poorly. There were little pieces of wood set on top of place to hid their poor craftsmanship. If you EVER want service after the sale, don't use this company.

VET Gardens

2023-05

We got a brand new roof on our 250k home, and just 2 years later, we have BLACK MOLD growing in our home. The "trained professionals" put the flashing on top of the shingles, did not step flash our chimney or our skylights, did NOT seal ANYTHING and now this Fully Disabled Veteran and her family, gets to breathe mold!! This company refuses to make this right and the roof was installed in August of 2020! The 100% quality work promise they make, is just for advertisement purposes and has absolutely zero meaning to their actual business practices. We have in contract that our water leaks in this home were resolved and the mold on 1500 Sq ft says different!Service: Roof installation

Adam Houchins

2020-05

We just use all American Home Improvement for our window replacement. Hans the owner, came out and gave a quote better than anyone else in the area! He also quoted me for a roof and gave me recommendations for other things on the exterior of my home that I had not noticed needing attention yet. He was not pushy by any means and just offered their services for other updates to my home. The crew he sent over was exceptional. They showed up early to my home, removed and reinstalled my new windows and cleaned up after themselves! They even took my old windows with them to dispose of! The crew was friendly and respectful. I highly recommend All American Home Improvement for any of your home renovation needs! You can’t beat the price and craftsmanship!

James Meadows

2021-05

Great company! We called for quote on new gutters. Hanz came the day and time he said he would be here to give us a quote. While here we asked for a quote on a new roof as well. We decided to do both. They called a couple days later to inform us when they would be here to install new roof. The crew showed up on time and worked all day taking off the old roof and installing the new one. They did an excellent job. Looks great. Same thing with installing the new gutters. That crew was also on time and did a great job. We now have 6 inch gutters. The entire job by both crews looks great. The clean up was great. Both crews were very courteous and professional. We were very pleased and would highly recommend this company.Services: Gutter installation, Roof installation

Larry Robison

2019-05

Got a call from them, I assume in response to a request I made on homeadvisor.After looking at the company's reviews, I responded asking they not call back as I'd be hiring someone else, based off those reviews.The response from the business owner or whoever is making the calls (1:30 on a SUNDAY afternoon no less, not when I want to be discussing a new roof) just sealed my opinion on this company's unprofessionalism. To say I was looking at the "wrong reviews" - when the website they directed me to and the phone number both tie back to All American.

Debbie McDaniel

2022-05

All American did a fantastic job on my new deck. The code inspector was also very impressed, said it was built so sound it would stand for years to come! They worked so quickly and we're very good at keeping the area cleaned up while they worked. Very personable crew. Would recommend them to anyone!

Debbie grandma

2021-05

I had problems with another contractor, John came out and we went over what I needed and what had to be done. The guys were really fast and did beautiful work. My yard and driveway were cleaner when they left than when they started! They installed the Owens Corning roofing system that is guaranteed to last longer than I will. If I could give them 10 stars for how well they took care of me I would. My roof needed replaced, soffit and gutters had to be replaced, and they cleaned up.

Errol Walters

2022-05

Had windows installed on entire house. They came out gave thermol readings in several different windows with a heat lamp and temperature measuring device.We selected the three pane windows.They came out and installed crew cleaned up after installation was great.Now I have been told by another window company that some of the windows were not installed squared causing difficulty locking some windows.I broke a piece in the track of one window called to get a replacement part.Their response was we don't carry that particular window anymore.To top it all off I was cleaning the windows two days ago and I actually broke the glass only to find out the windows installed were NOT triple pane windows that I ordered but double pane windows.Have scheduled for a second window installation with a new contractor local made windows.

Roger Buttrum

2023-07

They came on the date I chose and did a fantastic job and great cleanup. They were half the price of the other quotes I got.Service: Roof installation

Jean Harralson

2020-05

Would definitely not recommend this company to anyone! We had a metal roof put on in 2013 which is supposed to last 50 years. Here we are 7 years later and some guys were up on the roof because we have squirrels getting in our attic. Both men stated that there are four big gaps that you can actually see shingles and that we needed to call whomever put the roof on because of such a poor job. We called All American and left a message, never returned our call. My husband finally got in touch with someone there and he proceeded to tell my husband that the materials are good for 50 years, they only have a 1 year warranty. My husband was trying to get him to listen to what the guys on the roof described and he kept talking over my husband. We just wanted someone to come out and look at the roof so they could explain WHY there are gaps where you can actually see shingles! I don't think that's too much to ask when you've put your trust and a lot of money to this company. The guy ended up saying "we're done" and hanging up on my husband. We had actually been thinking about them to put new windows in our house, but not now. I would never recommend this company to anyone. Very poor customer service.

Shelia Bryan

2021-05

I had to replace the shingles on part of my roof due to a leak. I spoke with Jason at All American Home Improvement. He gave me the quote, explained the process, supervised the replacement of shingles. The workers did a great job cleaning up the debris. The whole process was very professional and I am happy with the final results. I would contact Jason again if I need any other repairs.Service: Roof repair

Willie Martin

2019-05

I need more stars. This company far exceeded my expectations. They put on a new roof and could've easily just put a layer on over the first, like every other contractor would. Instead, they removed everything including flashing and trim and started from scratch. They even repaired many bad spots in the wood that I didn't know I had. They also put trim around the edges which was never there before. I can't be happier. The cosmetics look great, but the detail underneath is what really sets them apart. I would not hesitate to recommend this company to anyone. The cleanup was great, the crew was great, the entire process was great. AWESOME!!! Thanks so much for doing things the right way!

Kelly Payne

2019-05

All-American was amazing! Jason Habermel, one of the general sales managers, worked with me and made the process so easy. He came to my house on April 2 and we got things set up. And, a crew showed up the following Monday to tear down and replace the work. They ended up having so many guys at my house to work that everything was completed in ONE DAY!!! Everyone was so polite, and everything was cleaned up and safe once they left. So happy I chose Jason and All-American to replace my roof. The new roof is beautiful!!

Roxanna Huff

2022-05

I was super impressed with the sales rep that came to my house . It went downhill from there . The first crew that came to install my wood fence had alcohol with them and the fence was a disaster. They sent another young man out that was very nice and fixed a small section of my fence in terrible weather , it was so cold and was snowing . But it still looked terrible . I was told it would be taken care if . Then covid hit and I was told that it would be awhile before anyone could go out in the field to work. I have continued to contact this company monthly. I recently had another young man sent out that I was told was their best fence guy. This young man told me it would be taken care of . Up to 2 days ago I was under the impression it was going to be replaced . Today I finally got to speak to the owner and he said that if I paid for supplies he would furnish the labor. I have paid over $8000 for a poor quality fence . I told the owner that was not at all fair . He told me I signed the contract. I told him I did because the day they finished I refused to give the payoff check and he got really mean with me on the phone . He told me if I did not sign it and pay that he would file charges against me . He also said that he promised me the fence would be fixed . He was the owner so I believed him. I am a 60 year old female that feels like I’ve been taken advantage of . I have tons of pictures of my fence . It’s ridiculous. I will never recommend this company .

Jereme Volz

2019-05

Had them build a fence and deck for me and was completely dissatisfied with both! Was told the job site would be clean at the end of each work day and it wasn't. ( I have pictures to prove it!) Asked them to fix pieces of the deck that had holes or was splintering and acted like it was normal for a deck less then 2 weeks old to have that happen. It was such an inconvenience for them to come make repairs. I have a roof that needs fixed and will absolutely not use them to fix it. Also wanted a 360 square foot addition and got a price quote of $69,900! Working with them was like pulling teeth and a severe pain in the butt! Lesson learned! Just trying to forwarn any future prospective clients to find a different company! If they approach you turn and RUN!!!!All American Home Improvement I signed the satisfaction agreement to get your employees the hell off my property! I even told them that as I signed it. I had other property work done and the company that did work fixed some of the mistakes your employees made. Have had many people tell me that I got ripped off after I told them how much I paid. Plus the estimate I ask for the front of my house was twice as much as I got from other very Quality contractors! I got my roof redone by someone else because I never want you back on my property! Actually I tell people other contractors to go with instead of you. You should know all the details before you think my satisfaction paper I signed means anything. All it means is I can't sue you and never planned on it. Just trying to get the word out that you are not a company to use! Have a wonderful day and life! I will and none of it has anything to do with the money I wasted with your company!

Erica Mcmichael

2020-05

EXCELLENT customer service! A light was broken on accident during my window installation and was replaced the same day I called about it. My roof also looks great! The general manager was even apologetic about the light. Jason H. also saved my elderly grandmother from being swindled for 30k by another contractor. I called him, told him what she told me the other contractor said she absolutely needed done, (because it sounded "off") and if he could please check it out for her as a second opinion. He actually went over there in 30 min because it sounded so fishy. Turned out she was being taken advantage of as suspected! Honesty goes a long way, especially when saving an elderly family member from a con-man contractor. Def calling Habermel for all my large home repairs as will the rest of my family! When you save granny, you get an entire family of loyal customers.

Bobbie Wood

2019-05

I chose All American Home Improvement to install new guttering/gutter guards. I worked with John, who gave me the estimate for the work. It was a couple of weeks after I signed the contract that the work was completed. They did a great job from what I can tell and it was completed within a day. I would have appreciated a call from someone, letting me know that the work was done and that they were going to be charging my credit card for the final payment. Also, some debris of the old guttering system was left behind as well. It wasn't a lot, but enough that I noticed it and had to discard of myself.I also worked with All American Home Improvement to replace the flashing around my chimney after it was not done correctly by Hammertime. Hanz came out to discuss and gave me an estimate. The work was completed two weeks later and looks great from what I can see. Also, no leaks that I can tell around my fireplace! Very satisfied. I'll definitely use them again when needed.

Michelle Edwards

2019-05

Most helpful, fast and super courteous service ever!!! I was in a jam with a roof leak so I contacted All American through Home Adviser. Jason was quick to call me and came out within two hours. He listened to what I needed and understood my financial concerns. To my pleasant surprise, he immediately took it upon himself to patch the leak for me as a temporary solution at no charge to me. God sent me an angel today and his name is Jason. Thank you so much. I shall be contacting you when I am able to replace my roof.

Shannon Smith

2019-05

Great company! We asked for a quote on replacing our gutters.. Jason came out and after inspection, found we had a minor issue that could be easily fixed! So thankful for his honesty, a lesser company would have taken our money for new gutters we didn’t need. We will use All American for all our home improvement needs!

B Archie

2019-05

I've had my windows and garage doors previously done by them, and in my new house a vinyl fence installed. The install crews were very friendly and cleaned up like they were never there. The quality of the install and materials won't be beat. The next project with them will be a gazebo. Definitely recommend All American!

Sarah Feldmann

2022-05

Had a new pole barn built and new roof put on our house. Couldn't be more happy with both projects! The process was easy from start to finish. We would recommend all american to anyone. Great people and thank you all again so muchService: Roof installation

Debbie Brandenstein

2019-05

Jason Habermel with your company was a very big help on repairing my rubber boot and making sure there were no leaks on my roof. He done whatever it took to get the job done. Very professional. Will definitely call him for any roofing or home improvement concerns i might have in the future

David Lambert

2021-05

My widowed elderly Mother used their services to replace a roof on a very small tool shed. The roof they installed is sagging in several spots and the craftsmanship is terrible. They also charged her a thousand dollars for two hours of work. When she asked if they could come out and do the work correctly, they told her it would be too expensive to correct the mistakes they made. I feel like they really took advantage of the fact she is elderly and kind and significantly overcharged for inexcusable work.Update to company response: Your behavior as an organization is both manipulative and predatory. It is sad to see a company taking advantage of the elderly, particularly during these times when everyone needs to help each other. After reading other reviews on your company it is apparent to me that this is standard practice for you.Service: Roof installation

Rodney Crook

2019-05

Everything went ok for the first 2 days roof went up fast and looked good,except they didn't paint my chimney and vent pipes to match roof like promised. (Austin Butcher promised it would get done,the owner even told me he would send someone to do it)The normal gutter and soffit guys were on vacation so Austin hired his dad and another guy.The first thing they did was tore an awning off my house for no reason (it's still laying in my back yard).Austins dad came here a total of maybe 5 or 6 days not showing up till 3 or later would stay till 5 or 6 and go home.Austin would text me at 10:00 am that they would be at my house soon,but they wouldn't show up till 3:00 if they showed at all.The clean up was horrible I have picked up 4 or 5 handfuls of nails an screws and pieces of aluminum every wear.I've got 2 small grandchildren that play in my back yard every weekend,it's total BS that I have to worry about them getting hurt!I have thought about contacting the Better Business Bureau and still might!No body would return calls or reply to messages,after the first week no one would talk to me (it was supposed to be a 2 or 3 day job)Don't use them unless your wanting headaches and stress

randy8717

2019-05

Very Pleased!Jason came out and gave me a quote on a new roof and gutters. The Price was right and after signing the contract I received a call from them informing me they were going to put the roof on the next day. Showed up on time and finished that day. I highly recommend.

jason bishop

2019-05

If i could give less stars i would. They did a good job on my privacy fence, so i figured i would give them more work. My attached garage roof needed to be replaced so mid February i signed the paperwork to get it done. I paid 1100 cash down with 400 to be paid after the job is done. Well 5 months later the job still has not been started. I have been forgot about multiple times, lied to, and strung along with the texts to prove it. Now that i want my cash back so i can take my business else where they are stringing me along with that to. . To give an update, i did recieve my money back.

Julie Witherspoon

2020-05

They put a new roof on my home the start of June 2018. I've never seen so many nails everywhere and trash on top of my plants.Front downspout elbow not correct, they broke a outside light fixture, and did not get with me that a section of chimney pipe needed replaced.After them sealing a couple of spots.I climbed up on roof.They didn't put flashing over nails around chimney like they were suppose to.I've contacted them several times just for them to come out and seal a spot and reroof small section. But used old chimney section.They say they are done so I get to fix chimney, light and downspout. And I am still picking up nails.Even in driveway.If I have 2 replace pipe they should have told me before finishing roof.More money out of my pocket....Update 8/ 6 was told last month by Jason and Hanz to stop calling so weeks later I got ahold of my insurance company to call and try to work this out.Still nothing. Was told Mike would call last Thursday he did not.Still no call from them.How does this work when I have a warranty and my roof leaks?Have had contractors look at roof and a home inspector. They are all just blown away on how the chimney area and valley was done.They even took pix and a video.Very poor workmanship. I would love to put more pix but sight wont take them.Warranty needs to be honored!!***Responce to All American.No one has been prying or poking.Yes I had 3 contractors and 1 home inspector look at it. I had to All American would do nothing.All it takes is a look. The photos were taken just after your job was finished.I told them. Spencer county you dont have to be HVAC licenses to replace pipe that nails to roof. I told you whatever it needs tell me. You did not.You responded to 2 calls then I was told not to call.They never called so I called Mike today.Let's see what happens**8/13 more info to come probably in a few weeks.**8/22 just found out I don't have platinum warranty that was paid for and roof still leaking.DONT pick this company.**8/28 called Owen's Corning today.All American finally filed the warranty.About time. Roof was put on in June.But still leaks and they wont do anything about it.Owen's Corning and another Owen's Corning contractor are trying to work it out sense All American got the money and now wont correct problems.** Was suppose to show up the week of 9/3 they did not. It didnt start raining till Friday.** Now they say they will be at the house 9/11. Time will tell.They showed up 9/11 with the flashing part that was supposed to be replaced in the beginning. But has old sealant. I was told the would show up next day to finish.** 9/12 they did show up to finish job.Now I have to wait for a good rain.Pretty bad took 3 months to finish roof.Plus my name is Witherspoon not Whitherspoon. But they know that it's on all their paperwork. Just another way to show disrespect."" I fixed light and downspout myself.I knew they would not do it***9/25 well we finally got a good rain. Yes its leaking but about 4 inches east of where it was.A+ company I think not.I guess I'll have to take care of it myself.They had hardened sealant 1st day they showed up. Even had to barrow a caulking gun.Came back next day and I guess was in a hurry as usual. Oh 2 shingles are crimped and part of 1 missing.The flashing piece was in the insurance estimate and in All American estimates. But they did not replace it when they put the roof on in June.Yes it was the problem they just missed the places where the sealant needed to be. I got on roof and sealed it.Plus flue pipe is not old it is 2 years old and stainless steel.****10/22 roof started leaking againJust had to pay another company $500 to seal my roof around my chimney because All American couldn't figure out how to do it after putting the roof on.***Is it just me or when a roof is replaced the company that does the work should know how to seal around a chimney?The flashing was included but not installed.And once again chimney pipe has no problems.Think twice before picking them.

Emily Friend

2019-05

By far the worst experience I have ever had working with a company. We contacted All American to to install a 6ft vinyl privacy fence at my home in January 2018.The fence was installed in the beginning of February 2018 over the course of about a week where communication was extremely poor. The workers would show up unannounced throughout the week. I had specifically asked that we be notified due to our two great danes that are kept in the house and have bad anxiety, especially with strange people around the house. Poor communication was just the beginning of an awful relationship with this company.Around the end of May 2018, a storm came through the area and the fence collapsed along the back of the house. I want to point out, that along that side of the fence there were also 2 week old trees that withstood the wind. There were also 8-9 other houses in the neighborhood with vinyl fences that sustained no damages. I notified Austin as well as our insurance company. Our insurance company came to look at the fence and determined that it had failed due to poor materials and poor installation, not winds (which were only reported ~35mph in our area). Therefore, the insurance company refused to cover the damages.After multiple phone calls and even having to get a lawyer involved, the company finally agreed to come out and take a look at the damages. Their solution? They would fix the fence that they admitted was installed poorly, but we would have to pay for the repairs.Obviously in violation of our warranty and completely unacceptable, we got our lawyer involved for a second time. The company finally agreed to come out and repair the fence free of charge.Fast forward 1.5 months to July 2018 and the fence had started to warp/fall along the same side that we previously had issues. I notified Austin at All American.A few days later (poor communication, again) I received a phone call from James, the “fence expert.” He stated that due to the location of the fence and the high straight-line winds that we receive in the area, a vinyl fence would not hold up. Again, I would like to note the vast amount of other vinyl fences in our neighborhood that have never had issues and the fact that there were sapling trees along the same side that had never had any issues or damage.His solution was to tear down the existing vinyl fence and replace it with a 6ft cedar privacy fence. Considering we had been dead set on a vinyl fence, we were not happy with this resolution. James assured us that the fence would be more sturdy and we would even get some of our money back for the hassle. We agreed only on the terms that we would be getting some money back.Once again we ran into poor communication and our calls/texts were ignored on multiple occasions when scheduling the fence replacement. Again, they showed up sporadically on their own time, which we expressed to them was a very big burden for us in organizing our pet situation.The fence was eventually replaced with a 6ft cedar privacy as agreed upon. Since then, I have made multiple failed attempts at reaching James to coordinate the reimbursement that he promised us. On one occasion, my husband called him and immediately after he stated his name, James hung up and did not return the call.Upon inspection of the new cedar fence we have found multiple panels and aren't nailed to the railings. Around the gates where some panels had to be cut down it appears that they were cut with a hand saw by a 5 year old. Overall, another terrible install job by this company.Oh, and the real kicker was the shape that our yard was left in. Candy wrappers, empty water bottles, cigarettes, nails, screws, you name it were left scattered throughout our yard. We are still finding remnants of their trash every single day.I cannot say enough about the absolutely ridiculous poor quality and service that this company provides. We are in process of reporting them to the BBB and following up with our lawyer to ensure this doesn't happen to anyone else.