Blue River Environmental & Restoration Services

Connor Hay

2024-04

I’m guessing the person who hit John in a review below is the same Individual who was driving on I-70 the other day going 25 over, weaving through traffic without turn signals, and overall driving horribly dangerous. This company badly needs to assess the quality and safety of their drivers, they seem to be pretty bad. If they have that little regard for you life, I can only imagine the quality of their work!

Jon Bennett

2023-10

My issue with Blue River with companies isnt about its abillity to serve its clients. It's about the intergrity of one of its employees, who in a large company van ran into the back of my wife's car at 530 am. nearly three weeks ago. Blue River uses Liberty insurance which continues to string us along. Liberty had us go to their non-authorized repair center for our two year old Porsche Cayenne repair estimate using the non-authorized, aftermarket parts.(No way!)After exchanging insurance info, and all the "I'm a good guy" banter, they now are challenging any damages made to my car.Calling the police isn't required in Indiana so a report wasnt required due to wife going to airport. Running into the rear of another is fault and easily determined by most adjusters but Blue River contests the facts of a rear end collision. Will they contest facts with you? Probably!So, if considering using this company for remediation, know that Integrity doesn't seem to be their mantra but a ploy to take no responsibility for its negligent actions.So Beware--The devil is always in the details, dishonest employees not taking responsibility and a fact thats not addressed in this companies paid for, made-up, coined reviews.

Chandler Zwolle

2021-05

Our experience with Blue River was wonderful. They were responsive, professional, and courteous. Max and Rob did a great job fixing up our crawl space, and it was refreshing to get an invoice for much less than the original estimate. And thank you, Seth, for working with us throughout the process. An honest company, and I would definitely recommend them.

holly fuller

2022-05

I work at Petco in Louisville and Blue River Environmental and Restoration was contracted to replace our foyer carpeting. Aaron and Colin did an amazing job communicating with me throughout the whole process and were very welcoming to our customers passing through the work area. The job was completed in timely manner and it looked great when done!Service: Flooring

Austin Schnarr

2020-05

I was over-delighted with the performance ofBlue River Restoration on my basement after our flood. The lead technician Matthew did an outstanding job at making sure everything was done on time and in a professional fashion. Everything was taken care of exactly as I was told and Matt was very polite and flexible, had the job done in 4 short days! I wish I could give more than a 5 star review because Matt and this company definitely deserve it!

Brittany Eisenback

2021-05

I was very satisfied with my experience using Blue River Restoration. Randy, the supervisor, was very informative, professional, and helpful throughout the entire process after a water leak at my house. Brad and Casey who repaired the drywall and paint were very responsive to my questions, and overall did an outstanding job with the repairs to my home.Services: Flooring, Water damage-related cleanup & repair, Painting

Juanita Gaytan

2020-05

If I could give this company more than 5 stars it would be because of the hard work and precise technique water technician Matthew performed in my basement. It was a late call to Blue River Restoration so I didn't think anyone would be out until morning, but within the hour I had this gentleman at my front door ready to take on the flood in my basement. He set up equipment quickly and got the ball rolling all while paying close attention to detail and keeping me in the loop with everything going on. Thanks to Blue River Restoration company and their hard working staff my basement is back to being fully functional and enjoyable.

Elizabeth Grubb

2020-05

Brad has been absolutely amazing. He has gone above and beyond to make sure things are exactly as we want and is always very thorough. We aren’t even finished with all of our remodeling but what has been done has been more than we could have asked for. Seth is amazing at staying in contact with us, keeping us updated, and always being available for any and every question we have. After our last disastrous experience with flooding and restoration, I feel like these guys have been the blessing we needed this time around! Thank you so much for your constant hard work!

Neil Craig

2021-05

I had Blue River out to repair some water damage. They were on time, professional, and the charges were very fair. I had Casey come to my home and he was very friendly and easy to talk to. I asked a fair amount of questions about other things that he answered without hesitation. He also patched a few items up that were in addition to the scope of the work at no charge!! Great company.Services: Remodeling, Water damage-related cleanup & repair

Ian McGuirk

2022-05

Rob and Enrique were in and out of the house throughout the week. They did a great job keeping me in the loop on what was going on and what they were doing. They were extremely professional and made us feel comfortable throughout the entire process. Would certainly recommend this company and if you are lucky enough maybe you'll get Rob and Enrique too!Services: Water damage-related cleanup & repair, Water damage-related mold removal

Susan Warren

2020-05

I would like to compliment Blue River Restoration for having such a fine representative as Matt. Matt was extremely professional and courteous from the first moment until the last. He always did a great job. There were a couple times when he took care of things for us that caused extra work for him. He performed each task with an excellent attitude and great workmanship. He was always very accommodating. I could tell he wanted to do anything he could to help us during the stressful time after our fire. He is a very responsible employee. Kudos to Matt!

Me

2021-05

Highly recommend! Thank you to Seth Max and Brian for handling our mold remediation so well. They were great to work with and got it all cleaned up on the first try. Appreciated their professionalism and their commitment to protecting our home interior while tackling the issue that was unique as it was in our chimney. Thanks again for the extra effort with dealing with our insurance company too!

Cynthia Reifeis

2020-05

We were so grateful to Blue River Restoration when we experienced a house fire. Our project manager, Sean Steorts and his team were outstanding in their craftsmanship, attention to detail, courtesy and respect in restoring our home. They turned our experience from a disaster to exciting with remodel enhancements. Highly recommend this company.

Sheila Sheppard

2020-05

Seth Thompson is great to work with at Blue River Restoration Services.Seth coordinated every thing on a very timely basis (wall repair and paint to complete carpet replacement) and stayed on top of each detail. He even moved my furniture back in place and connected my cable. Super good service.

karyn roseberry

2021-05

the job was in July and August, 2019.Blue River was hired by my insurance company. Blue River subcontracted the inspector for my job, they subcontracted the people that put together the bid, and subcontracted the crew that came to do the work. All of their subcontracters turned out pretty well for me, however for such a new company I would think that they would do more of their own work. The first part of my job I dealt only with Devin Bohlander. He was beyond excellent, professional available. Devon is the only reason this company even got two stars from me. Even when he was on vacation he answered his phone and didn't make me leave messages. I never once had to leave a message on his phone, he always picked up.The head of the crew that did my inside work was Sean. Totally unprofessional, hung up on me on the phone after it took me days to get ahold of him and he never returned my calls, messages, or emails. I finally called Devon when Sean would not respond to any of my attempts to get ahold of him. Sean never did come for inspection. His crew was fine, he shouldn't be allowed to deal with customers whatsoever.In dealing with an incident on the outside when my roof was fixed (headed by Devon), the crew that worked on my roof was excellent and explained patiently and calmly everything I asked. There was something that went wrong and Devin had someone out within hours of the same day I called to report a problem, to look at it and made a temporary fix and made arrangements to fix it.The guy who ended up in charge of this extra repair was Adam H. Initially Adam told me it would be 3 days before a crew could start the work and would be done in one day. A week and a half later I repeatedly left phone messages with no reply from Adam only a recording on his phone. Finally I sent an email and after several days he replied to that with the excuse that the company was having troubles with 'one' of their crews, and he would get back to me soon. There was a period of time in between that, and I finally called Devon who I realized was the only responsible/accountable/available person at Blue River. Two of Adams emails promised me a phone call the same day of the emails. NO contact at all. If Blue River is interested I have all of the emails dates and times. The CREW that Adam hired for the repair consisted of one Mexican man that I suspect was an illegal because he spoke very little English and understood less, who brought his non-speaking English wife along with him. A $1,000 job took an hour. Adam explained that the price included paying the inspector, the estimator, and all of the subcontracting that took place before the job was done.Shortly after the job was finally completed, I learned that Devin Bolander had given his two week notice and was leaving the company. This man was the saving grace for my opinion of this company, and without him there, I will never do business with Blue River restorations again, and would highly recommend against people dealing with them.The crews that they hire to do the jobs did excellent work ... Total new roof, inside water damage, and the incident that needed repaired. These workers were "hired" by Blue River. They were "independent" contractors. Blue River should not get the good reviews that the contractors that did the work completed.All of the reviews I've read praise Blue River for the job well done. Blue River itself did not do the work. They outsourced to independent contractors. Don't give Blue River the credit at all. You could hire these contractors without using Blue River.I'll make my opinion of Blue River known every chance I get.Karyn Roseberry, Kokomo IndianaA week after my roof was put on, water was pouring into my liv rm through my ceiling. Long story short, called Devin he sent people out. I had to have another entirely new roof put on due to the shoddy work & lack of inspection on the part of Adam & his subcontractors. Absolutely don't hire or allow your ins to hire them.

Teresita Ortiz

2020-05

I had the pleasure of working with Matthew, he was very prompt and professional. Walked me through all of the steps on possibly what happened and what he was going to be doing and gave me tips on how to prevent future water damage. Took all measures to ensure my belongings were taken care of and respected my home. Always kept me updated through the process and did it with a smile. Great job Blue River Restoration and Matthew.

J. Hills

2020-05

We recently had a water leak inside our home. As there is no good time during the year for an event like this, December 20th by far wasn’t the best. Not only was it 5 days before Christmas, we also had a child headed for the surgery center. When it rains it pours, just not always inside your home.Once Jacob & his crew arrived, they got straight to work. The crew was polite, professional, courteous & spot on what needed to be done. They were able to not only secure our home from further damage but also start the remediation process. These guys worked together as if they had been doing so for years. Through the holidays, the guys would still call or stop by to check the progress & make sure we had whatever we needed. They would even check on our son's healing progress.If you’re reading this, it may have been raining in your life also. Honestly, I hope not, but know these guys are out there ready to help you & your family get life back to normal.

jannarf1

2021-05

So Sean was the man they put in charge of our claim with insurance. When the insurance company tried to get a hold of him, he refused to call them back. He refused to call us back. I contacted the home office that led to a phone call. He did get a leak detection out here, but the man only wanted to sell Anderson windows. His report stated it was maintenance, which it is not. Regardless Sean threw us under the bus. At one point the insurance company was going to fix our door that water is pouring in, but he made sure he told the 4th adjuster on our case that this was maintenance. The lack of customer service is beyond mind boggling. We wanted for them to be our contractor. They were not interested. Even got a follow up call from a Devin just telling me our claim was still open and what did I want him to do. Made it clear we had to pay cash. Told him about our experience and he said so what do u want me to do. He was so rude it brought me to tears. Why can't people treat u with kindness. Will NEVER use this company. I would highly advise against it!

Peter Frenzel

2022-05

Their work was Phenominal.Joe Spears does an exemplary job. His attention to detail and finished product is exceptional.We are beyond grateful and completely satisfied with Blue River Restoration and will recommend them to everyone we know.Service: Remodeling

Colleen

2019-05

When we had recurrent water leaks in our basement, we contacted several places for help. Blue River Restoration was BY FAR the most thorough and helpful. They not only cleaned up the water, but helped us find the source for the leak, too. We contacted them twice and both times they (Bobby and Cole) were at our house within a few hours. They even gave us recommendations on what we could do ourselves to save some money. Would highly recommend!

Evan Dossey

2020-05

Just terrible. Blue River responded fairly quickly to my water leak for remediation, but the experience with their construction side was one of the worst imaginable experiences I've ever had. Constant workmanship errors led to additional damage to my home on three separate occasions, including improper repair of a shower line that created a leak in my crawlspace. The worst thing was, it wasn't even a necessary repair: despite two looks, they couldn't figure out the reason my shower wasn't working (after they're replaced the wall without making sure everything was functional) was because they'd cut the lines for no reason! Amazing!Before that, though, they took three weeks to order a valve part to fix a valve that wasn't even broken, which involved re-opening my shower's wall. One day their contractor showed up, left for 7 hours, and came back to tell me they would need to come back three days later. You can buy that shower valve at literally any plumbing supply store.He fixed it, but didn't let the grout settle, which caused my shower wall to look like someone had punched it. It was at this point Blue River finally sent out another contractor.Constant screwups made a one-week repair into a five-month ordeal that has only gotten worse when I was sent a bill because they didn't bother cashing the check I wrote them and, I quote, "Have no idea where it went, the guy who worked here on your job quit." An embarrassing and awful company to work for. Just shameful.

Karen Neville

2018-05

Blue River Restoration was a life saver! I had water damage to a rental property I own that was occupied at the time. They were quick to respond, professional to deal with, and competitive with pricing. They worked directly with my insurance company so I didn't have to hassle with it too! I will use them for all my reconstruction needs in the future!

Michelle Chandler

2018-05

With all the heavy rain we've had the last few weeks, we had a pipe burst. It damaged part of my bathroom wall. I called Blue River Restoration and they responded back to me within 45 minutes and was out to inspect the same day. They repaired the damage and cleaned up after the work was done. The gentleman, were very friendly and professional. I would definitely recommend them to anyone.

Angie Garner

2021-05

MAX & BRIAN came out to my place of business to do water extraction from a leaky roof. They arrived quickly, did the work we needed, and explained all that we needed to do going forward. Very professional and friendly. Thank you!Service: Water damage-related cleanup & repair

KIM B

2021-05

I can't say enough good things about Brian. The first day began late (on New Year's Eve), but he stayed to make sure that he walked us through each step in the process, mold treatment and water removal. He made sure we knew when he would be coming to check on the equipment and answered all of our questions.I highly recommend Brian and Blue River Restoration.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Haley Thorn

2018-05

Blue River came out and helped extract the water from our basement, even after they found out Progressive refused to pay for anything. They still helped my family repair our basement without charging us anything for the work they already did. They also allowed us to use their humidifier for a couple of days with no charge. They are a great company and I couldn’t recommend them enough to people who are in need of their services.

Sharon Cordray

2021-05

Max and Brian showed up 15 minutes before their pointed time. They carefully explained what they would be doing to clean and remove the drywall with obvious mold. They went beyond that area and cleaned areas behind the original wall.Polite professional and skilled at their job.Cleaned everything up behind themselves when the job was done.Very satisfied with this service.Services: Mold inspection, Water damage-related mold removal

Kate Perkins

2022-05

Rob, Enrique, and Matt did a fantastic job on my restoration project! It was terrible and I didn't know what to do. They answered my questions and walked me thru what to do with patience and kindness. They were thorough and did a terrific job. I would definitely hire them again with any restoration issues I have. Thanks guys😁

Jackie Helton

2020-05

They were great to work with! Casey put in our new bathroom floor tile and it looks great. He did a wonderful job and we’re very happy with the results!

Tera Miles

2021-05

Brad & Casey did a great job with repairs at my house after a water leak! They worked hard, did good work, & got along well with the dogs. I’d recommend them to others.