4.2 (329)
821 Coliseum Blvd W #1, Fort Wayne, IN 46808
(260) 492-8062
keyexteriors.com
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Ashwini Naidu-Helm
2024-05
Great customer experience and very approachable and experienced staff. 100% recommend their service.We hired Key Exteriors for our siding work. Austin and Chris did an amazing job with the siding, fascia and soffit. We are very happy that our home looks so beautiful now. There was a separate team that came to install the gutters and they were very professional too. Thanks, Rich, Marquis and Emily for coordinating with us!Below are some images and videos.
Stacy Brandenburg
2023-10
Key exteriors did a phenomenal job! We had siding, windows, doors, sliding glass doors and gutters replaced. Everyone was very professional. Zack and Marquis were great to work with. I highly recommend this company for any of your remodeling needs!Services: Sliding glass door installation & replacement, Vinyl window installation & replacement, General door installation, Gutter installation
Amy Walden
2024-04
On behalf of my 85 year old mother, my brother and I would like to highly recommend, and thank Key Exteriors, specifically John and Emily, for their excellent customer service. Our mother's insurance company had just informed her that they were no longer going to cover her roof due to age and wear when John stopped by her door to inquire if she was thinking of replacement. John was awesome with our mother and was extremely fair and patient, speaking not only with her, but also with my brother and I on numerous occasions.The workmanship is excellent, the price is fair, and the employees are great. We would highly recommend you contact Key Exteriors, and specifically John, for all your home needs.
Richard Holvenstot
2024-04
Wonderful experience working with Levi. Very knowledgeable about the products and was able to answer all our questions. He was patient and willingness to go above and beyond. Made sure we were comfortable and happy with our decision. We are very comfortable moving forward with our projects we needed on our house.
Kurtis Gilford
2023-05
This 5 Star review is more for Rich our salesman and Dan and his installation crew.We started our window process with Rich back in May of 2022. We were told that someone would reach out within the week to schedule the initial measurement of our windows. This was our first delay. No one contacted us for two weeks. I contacted the main office and no one reached back out to schedule. I contacted Rich, then the same day we had a date scheduled for someone to come out to measure for our windows to get the process started.Our windows finally came in on November 14. We were told that someone would be in contact with us shortly to install our windows! 4 weeks past and we did not hear anything from Key Exteriors. I emailed the office to see when we would be contacted. I was told someone would be in contact with us shortly. We did not receive any further communication until I got Rich back involved on December 27th. That is 6 weeks after our windows had been in at Key Exteriors. Bill the owner told us that we were scheduled two weeks before Christmas but weather kept them from coming out to our house, and then the Holidays. We never received any communication that we were even on the schedule before Christmas or that we had been "canceled".The conversation with Bill continued with us getting on the schedule for January 4th. We were told we would get a confirmation call from the office to confirm the date and estimated time of the crews arrival. We never did. I had to reach out to Rich, Rich had to call Bill, Bill had to call me on Tuesday January 3rd to confirm that the crew was still coming out to do our installation.After this long winded story, we are happy with the product from Key Exteriors. We did not appreciate the lack of communication or constantly having to reach out to get answers. The windows look nice, the installation went smooth, and the crew was very nice and considerate.Service: Window installation
Todd Auer
2024-04
Levi was an excellent sales representative who stood behind the quality and excellence of Key Exteriors products. Levi took additional time to actually assess our homes current condition in order to not only show areas of concern, but offer the correct products and solutions that fit our needs. Levi's professionalism and knowledge gave us the peace of mind we need to move forward with our home projects.
Marie Garavaglia
2024-05
Returning customer. Levi and Taylor were amazing. Took the time to explain everything to us. Talked with the insurance company with us. Went through all our options to get the product and pricing that worked!
Curtis Nash
2024-02
Always been wary of these salesmen at the door, but this company had an air of trust and realness, and I decided to go ahead and get the free estimate. The sales rep came out at the appointment on the dot. No pressure with a sales pitch but showed examples of what I need to know, and why, very knowledgeable when I asked questions, and I felt very confident in moving ahead with everything. I ended up going with a new project, less money than I expected. and a super easy and quick acceptance. Very happy with the choice, and I highly recommend!
Kristen Cochran
2024-02
They are definitely our go to! We have slowly been replacing windows and they do such an awesome job of working with us. We just had a meeting with their sales rep to talk about doors. I love that he walked us through all the options. He was very easy to talk to, and worked with us to stay under budget.
Sarah Diehl
2024-01
We had windows replaced with Key Exteriors. We are so pleased with the service and completed work. Starting with Jonathan, he was very informative. He showed us many options and took his time explaining the products. He also helped keep cost within our budget! The two gentlemen that came to install the windows were kind and professional. We will be working with Key Exteriors again for our future needs.
Keith RK
2024-05
Great experience! Levi was very helpful and knew what he was selling. He helped us figure out a plan that we could afford while taking care of the problem at hand.
Barbara Emerson
2024-03
Wonderful experience. Jonathan Smart didn't give a hard sell. He didn't have too. The products are great quality. All of the installers are friendly and care about my property. I am having windows, siding and gutters. I highly recommend Key Exteriors.
Jenn Moeller
2023-12
Key Exteriors did a fantastic job on my new gutters! From start to finish, the entire process was professional and enjoyable. Alex was extremely friendly, knowledgeable, and helpful throughout the process of deciding on which gutters would best suit my house and budget, and the installation crew was top notch as well - friendly, professional, and QUICK!10/10 would recommend, and I will definitely be using Key Exteriors in the future, for my home improvement needs!
George Kiproff
2024-02
We used key exteriors for our windows years ago. We loved them enough that we called them again to get a new door. The sales rep was so helpful and did a great job of explaining all of the steps.
Genevieve Stroud
2023-12
Jonathon came over and gave us an excellent consultation on replacing all of the windows in our home. He was incredibly knowledgeable, and I appreciated him doing his best to get us the best quality products within the price range we were looking for. He beat out every other windows quote we had received from other companies. My husband and I are looking forward to working with Key and getting our install completed!
Barry Menor
2024-03
Key Exteriors representative did a great job explaining their products and options leaving no surprises or questions unanswered. Excellent products to choose and even better warranties. Very pleased with the process.
Heather McClain
2021-05
This was the second time we ordered windows from Key Exteriors, Inc, and we will probably not order from them again. Our first experience went great. Andy came to our house and we plan on replacing all our windows, redoing our siding and will need a new roof. We cannot afford to do everything at the same time. We started with the windows, and they we were quoted a total of $40, 000. The first round was installed well. I was impressed with Tim and his partner. There is one picture attached to show his great window wrapping job.I ordered my second set of windows from Andy again around September 2019. He had everything we had previously discussed on file. Andy is a pretty nice guy, very friendly and I never felt pressured or uncomfortable by him. I ordered the same windows and they were installed February 28, 2020.A different person installed my windows this time and they are not okay. The wrapping I payed for wasn't even done for one of the windows. Trash including a big brown box was left in my yard. The windows have no clear caulking on the inside like my first set so they are drafty. Unfortunately no one has been able to come to my house to rectify the situation after I made contact in early March. I even emailed pictures. I paid over $7,000 for these windows and it's very discouraging that I will have to hire some one else to fix them.Service: Window installation
Deborah Henschen
2023-11
Levi and Alex were very informative and thorough in their presentation. They were considerate of the fact that we were retired and on a fixed income. They took their time to explain and sign us up. Very personable and friendly. We purchased a new entry and storm door, gutters for the house and porch and window wrappings. So work should begin in a few weeks!
Denny Lafontaine
2024-01
The representative that came out was beyond patient but quite informative with what was needed for our home. Very professional products that you cannot get elsewhere, I promise you that. 50 yr warranty on the roof, triple pane windows, and an insulted door that is stronger than an ox. This and more is what Key Exteriors has delivered. Couldn't be more happier to put the trust and safety with this company. I pray that this review helps others with their future decisions.
Kasey Price
2024-05
Do not use this company. The salesman is truly great and worked extremely hard to make things right but the crew showed up unannounced, did not follow code, they were not going to install items I paid for (like new flashing), the crew leader was not on site, and they argued with me because I expected that they do all of those things correctly. If I did not know the property way to install a roof, I would have had a roof that was not covered under manufacturer warranty. Do yourself a favor and hire someone that you don't have to babysit all day.
Heather Balser
2024-03
Jonathan is always straightforward and honest in his work. This visit he had Jeffrey training and he’s learning from the best! Thanks again Key Exteriors and Jonathan
Debra Smith
2023-12
My five star review goes to Levi Stuckey! Levi is very personable and easy to talk with which made me feel comfortable. Levi is very knowledgeable of the products and the installation process. I never felt pressured to make a decision either. I would recommend Levi and Key Exteriors to my friends!
Kenny Allen
2023-11
We had new vinyl siding installed and two new windows...a crew of two showed up on a drizzly day and had the old window out and new one in in about an hour, very professional and skilled at what they did.A hard working individual name of Zach removed all the old siding and trim working tirelessly on his own for most of two weeks with additional help from another man name of Cooper in the final three days...both young men exhibited a work ethic that one does not witness much these days! Very pleased with the results!
Billy Lows
2024-01
We are currently working with Key exteriors on a hail damage claim. We appreciate all the time and effort that Jonathan Smart has put in on our behalf. We can definitely recommend Key Exteriors for any exterior products.
S M
2024-02
Levi Stuckey has a lot knowledge about construction and was able to answer any and all questions calmly and professionally. He makes people comfortable in his presence and it is a joy to hear his stories outside of work talk. He will do well in all endeavors in life.
Hannah Taylor
2023-10
I had a great experience with Mr. Berich on Saturday. It began as a pricing estimate and as he educated me on the services that Key Exteriors provides, I ended up selecting them to replace the windows in my attic and basement along with a whole new patio door. I am a new homeowner and was initially looking for pricing only. He worked diligently to make sure I found options that worked for my needs and budget. I would highly recommend them!Services: General door installation, Window installation
Julie Franks
2024-02
Rich was a good sales rep and the install crew did a good job and the exterior looks better than it did beforeSame Sales person was out to quote 2 more windows. We liked the product and placed another ordered.Service: Sliding glass door installation & replacement
Chazz Hahn
2023-09
My wife and I had siding put on our house through key exteriors and we very impressed with the results. Levi was are sales rep and he was very professional. He was very reasonable and easy to work with. Zach was our contractor that did all our work on the house. Zach worked every day weather allowed him to work and was even out here on the weekends to keep the job going. Zach answered any questions we came across and went beyond on assuring we had the best work done. Zach has great work ethics and would recommend him and key to anyone looking for work to be done.
Deborah Mihalec
2024-04
This review is for senior sales representative Levi Stuckey. He was very thorough on explaining everything to me, and I look forward to working with him.
Tabitha Pfefferkorn
2024-01
I was pleased with the sales presentation that Jonathan had made. He was very informative, personable and answered all of my questions. He was also able to handle my weird sense of humor and still take me seriously.
Monday | 8 AM-8 PM |
---|---|
Tuesday | 8 AM-8 PM |
Wednesday | 8 AM-8 PM |
Thursday | 8 AM-8 PM |
Friday | 8 AM-8 PM |
Saturday | 10 AM-2 PM |
Sunday | Closed |
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