Custom Exteriors

Isaac Baldwin

2024-04

My experience with Custom Exteriors was nothing short of dreadful. Our sales rep Kyle came out sat at our kitchen table and gave us an estimate to completely reside our house, pre-painted James Hardi board and batten, new soffits, gutter boards and gutters. We received 3 other quotes and even though their quote was the more by $5000 we went with them because we thought we could trust them to complete high quality work with a high quality product in a timely manner. We based this off the reviews online and word of mouth from people in our community. Materials were dropped off the second week of January and work commenced. The crew that showed up to our house and noticed they didn’t drive customer exteriors trucks but wore their apparel. We later we found out that they don’t actually work for them but were sub contractors, we weren’t made aware of this till after the fact. When your trusting someone with your home you expect a modicum of transparency. I wanted Custom exteriors to work on my house not some random siding crew. After work was completed per our foreman we walked through the project and what was on our house looked like used siding installed by people who either weren’t skilled enough to complete the task or didn’t care enough to take the time to do it right. The large pre-painted panels had large sections of paint scraped off due to mishandling of materials, over 90% of the house still needed caulked in, areas above windows and doors that appeared no one knew how to use a tape measure, square or cut in a straight line. The crew came back out to fix the issues but only corrected a few things. We then walked through the project with Kyle and Tom. This is where Kyle blamed our product choice of the pre-painted Hardi as the cause of all our issues, not the fact that the installers dragged the panels off the pile damaging finished surfaces or marking up panels with pencil and not cleaning it off. I feel it’s worth noting that we paid an extra $10,000 for pre-painted so we didn’t have to paint the house. After the 4th time of guys coming out to work on our house to “fix” the issues we contacted our foreman and requested the owner to look at the house. Matt came out to look at the house and by the initial tone of the conversation it was evident that he had been told our concerns weren’t valid. After the walk through and seeing all the issues he had a different view and asked for the opportunity to make it right. I will hand it to Matt. He did come and spend a few weeks out personally working on the house to correct the issues that hadn't been resolved, but it did take FOUR separate times over 3 and a half MONTHS of crews stating the job was done to get there. Unfortunately after a few hard rains we did find that we had two windows upstairs leaking due to the first installer's. The window trim was holding water to the house and not allowing it to shed. We fortunately had opened up one wall already to fix issues from old windows, but in our freshly redone nursery the damage was done. We had to remove all the completed trim, bead board, and drywall under the window and found mold had already formed. I never asked for a discount for all this trouble or the damage caused but honestly held out hope they might as a goodwill gesture. When Kyle brought our final invoice it was for the full amount, when questioned he was surprised that we would ask for a discount…..He then went on to state that they lost money on the job due to all the extra man hours they had to put in to fix all the issues. Then went on again blaming our product choice and not the hacks your company allowed to work on my house who caused all the issues in the first place. When you trust someone with your home and a lot of money you expect it to be right the first time or at least the second…..not the 5th.

Tanja Wozniewski

2024-02

Custom Exteriors was absolutely great to work with. From our first meeting and looking at options to ordering windows and front door to installation. Kyle answered all of our questions when we were making decisions and Matt was great when scheduling installs. Everyone involved during the whole process from the office to installation had great communication. We couldn't be any happier with the product and the outstanding workmanship. They will definitely have our future business and I would recommend Custom Exteriors to all my friends and family!

George Boling

2024-02

I had my siding installed by Custom Exteriors, everything was great from start to finish. They were always very responsive and kept me up to date on the progress. I had a minor issue after the project was done, and they came out right away and fixed it. I highly recommend this company.

Tom E J

2024-04

They resided our home in September of 2023. They worked with us before, during and after the project. We're very pleased with the end results. The work crew were respectful and and careful of our property. We very much recommend this company.

Daniel Kurtz

2023-12

Custom Exteriors was very responsive and great to work with! Very happy with new roof. They tore off and installed in 1 day and were happy to answer my questions and kept me up to date on the progress. We’ve used them in the past for other work, and would happily use them again.

Brenda Rosenau

2024-04

My family has used Custom Exteriors for several years, and we trust them fully to do the job well, efficently and at a reasonable price.Our house was damaged in not one, but two different hail storms over the years, and the roof needed repair both times. Matt and his crew did quality work, and our roof is in great condition still today.We are now in the process of selling that house and we reached out to Matt for his advice on some concerns that came up in the home inspection. We trust him fully and know we would get an honest opinion. He came out the next day, looked into the problems, and gave us the help we needed. He even referred us to another contractor to help in another area.If you are looking for work on your home, and you want dependable, quality work done at a reasonable price and an efficient timeframe, I would wholeheartedly recommend Custom Exteriors. Matt and his staff are all friendly, hardworking dependable people who will listen to your concerns and give you longterm quality results.

Tawni Greisen

2024-04

I love this company. The people are super nice and their work is almost perfect! I am a little biased because my brother and sister-in-law work there! LOL awesome bunch of people!

Michael DeBurger

2024-01

Michael S. DeBurgerMy Unsolicited Review for Custom Exteriors - by Michael S. DeBurger - 2023We were preparing for the season's application of duct tape to our front porch windows when my wife and I started a serious discussion of our needed home improvements... of course, - long story short - saw a yard sign for Custom Exteriors down the road a ways and had a front seat for watching the progress of a brand-new roof application. I have been involved with many expert tradesmen in my life and these folks `checked all the boxes', so to speak.Jesse came out and absorbed our requests and set about orchestrating the whirlwind about to descend upon our humble home in the wave after wave of roofing, gutters, soffits and siding. Not to mention, doors and sun-room windows. Obviously we went for the "Bundle" 😉 But seriously folks, these guys are the real-deel. They show up well equipped and ready to work... and work they do... and perfectionist they are. Who doesn't love the sounds of transistor radio and hammers? It was awesome!I originally felt the quote was on the higher side of market rate but once I realized we were dealing with the best in the biz... it happened.I ain't gonna lie... this was a lot of work for us. Getting the property in order to facilitate the work was my responsibility (I felt) so clearing the perimeter is something to think about... heck, they probably have a crew to help with that, I don't know... ask 'em about anything.Happy Campers,Mike&Dara

Dan Devoy

2023-09

Our family decided to try Custom Exteriors to replace and upgrade doors and a sliding window going out to the patio. They also repaired our roof. We couldn't had made a better choice. A totally professional company from start to finish. All of our question answered before any work started. The price and materials where fair and the time line for work was perfect. Communications with our contactor and work crew helped setup a very positive experience. Very skill carpenters, very polite, they worked until the job was done. We were so happy with Custom Exteriors we have another contact for more improvements to our home.

Jan Heman

2023-07

From initial consultation through installation was flawless, friendly and professional.Product and installation is of the highest of quality.Impressed!

Deborah Tincher

2023-09

Aug 1st was our fifth experience as Custom Exteriors has been remodeling our home. They are always courteous & kind when working & always considering our needs that work for all. Jessie has been a great help setting up the work to be done & helpful with the pricing, which we consider reasonable these days. I don't know all of their names but they are a GREAT crew. Thanks to all for making remodeling fun. (well sort of..lol)Service: Gutter installation

Steven Schwartz

2023-07

New front door ordered and installed. Product is excellent quality. Installation team came out early to measure. Door was installed in one day. Existing interior trim re-installed.

Gregory C Scheevel

2023-10

We have now completed the replacement of all windows and a new front door with Custom Exteriors. Jesse has been a wonderful representative and servant to us as customers. We love our PROVIA windows and front door area.

Jolene Friar

2024-05

They did a great job replacing our roof and gutters :)

Beth Peterson

2023-07

We had our roof replaced recently by Custom Exteriors and would highly recommend them. I was a bit nervous as we are new homeowners and have never had a roof replaced or filed a claim with our insurance but Custom Exteriors was very professional and did an excellent job explaining everything and answering our many questions.Services: Roof inspection, Roof installation

Don Gallant

2023-11

Loved working with Jesse and highly satisfied with the outcome. They took the time and effort to ensure our needs were met.

Kim T

2023-11

We have had multiple jobs done by Custom Exteriors and all work has been great. Siding, roof and window.

Bob Burchfield

2023-05

Custom Exteriors did some excellent work for me in 2021, so I turned to them again today for another project that requires their expertise. I have faith in them that the work will be done this time as well as it was done last year. Otherwise I would have chosen another company.

Nancy Easton

2020-05

Custom Exteriors replaced the roof on my elderly home and garage. They had to replace the shingles, decking and ventilation system. From the beginning, they were great… no high pressure, they carefully discussed options and listened to my concerns. They communicated well with me and the insurance company. The workers came to work on time. They cleaned up their mess and left me with a beautiful new roof. If you need a new roof, they deserve your consideration. Great company!

Dale Needleman

2023-06

They came and replaced rotten wood, soffits, fascia, corner trims and some siding.The workers were efficient, the work is high quality, and they left daily with their mess cleaned up, and tools and supplies neat and orderly

Angie Brown

2023-05

The guys at Custom Exteriors put all new windows in my old home and did a fantastic job! Will definitely have them back if I need anything else in their wheelhouse done.

Mary Lou Beeson

2019-05

It was a real pleasure to work with Custom Exteriors installing my new roof. From the salesman, crew foreman, crew and clean up, it was a job well done. They treated me like family and communication was very good. Roof looks great, too!

K W

2019-05

Ronnie was very friendly and a pleasure to be around , quality of work was excellent , Jesse was very good with communication and follow up, over all we are very happy with the entire house custom window replacement , already noticing better sound reduction and insulation !Would highly recommend , they are fair and upfront with pricing , do yourself a favor and check with these guys before the big companies like Anderson and Pella , same or better warranty and half the cost ! Just as good or better quality also .

Lynde Smith

2019-05

We had a homeowners claim on our room that required taking off the decking and shingles. CE had a very clean and professional crew. They always showed up on time when they said they would be here. They cleaned up well after themselves - didn’t leave cigarettes butts all of the place. Mgmt/Owner Mark made dealing with our insurance a breeze. Would definitely use again and highly recommend to others!

Christian Desserich

2024-03

Great experience replacing all my windows!

Dave W

2022-05

Called for help with a roof leak. They took my info and told me they would call back to schedule. 5 days later and no call. I understand not being able to come out right away but to not even call back in unprofessional.

Ben Pearson

2020-05

They do a great job on roofing and siding. Very happy with the projects they have done for me.

Bethel Marcy

2021-05

My need was only gutters, they went ahead and directly connected me to their subcontractor. Thats really nice and to me says alot of good about them.

Andrew Winters

2018-05

Excellent service. Very prompt. Reasonably priced. Very nice workers. Will use again and recommend. Thanks for fixing our exterior!

David Mardis

2020-05

They do great work at reasonable fees.