The Dry Out Guys

Tia Buss

2024-02

This whole experience has been crazy. We just purchased our house back in July and at the start of January, our basement flooded. We have a finished 1900 sq ft. basement and I'd say there was a good 4-5 inches of water everywhere. We were happy that The Dry Out Guys could come during the late hours of about midnight to 3 am to help us with this. I will say that they did what they could to save anything possible instead of just starting to rip everything out. There was a span of a couple of days where no one came to check on the fans/dehumidifiers and because of this, some of the equipment was not working and therefore it took longer to dry everything out. I'm not entirely sure if we were charged for this (they said we weren't) but overall for a total of I want to say 4 days that we should have been charged - a day or two extra that we shouldn't have been charged - the total cost of everything was about $14,500....pretty steep, especially since that cost doesn't account for any of the repairs that will need to be done. Unfortunately, a week later, our basement flooded again. Luckily, we caught it quicker so there wasn't as much water damage but nonetheless, The Dry Out Guys needed to come back out. We were unsure if we would be able to go through insurance again since we just had a claim a couple of weeks prior, so Sam told us he'd help us as much with the cost as possible. He had quoted us roughly $600/day for all the equipment again - everything was here for 2 full days. After talking with our insurance rep, he said we could open a 2nd claim and since our deductible is $1,000 and paying for 2 full days of drying was already costing more than that, he said we may as well go for it. This had all been communicated early on that we were going to try and go through insurance again but that of course insurance was being very vague with what they would help cover. Anyway, we just got the bill for everything, and we are now being charged $3,500 for only 2 days of drying and not the $1,200 that we anticipated. Sam said that because we decided to go through insurance that it's more (3x more!!!) because they have to submit it through a system, and it is what it is. I feel like all of this should have been communicated to us upfront as we communicated upfront that we were going to try and go through insurance again. We are very disappointed in the outcome of this as we aren't left a lot of money to do any repairs with our basement and we just bought this house, and it was super nice down there. Not to mention, now everything is chaotic down there, furniture everywhere, and they broke a leg off of one of our couches while moving it around - no one from their team ever told us, it was just left lying down there after the fact (the couch was an almost $4k couch). The team was very nice, and I feel like they did their best with the unfortunate circumstances, but overall, it has left a really bad taste in my mouth how everything unfolded. We feel taken advantage of and hopeless about getting repairs done to our basement now in a timely matter. We had to act quickly when this happened especially based on the amount of water that we originally had down there, but I would highly suggest looking around at other companies for assistance if you have the luxury to do so.

Valerie Miller Chosen to SOW

2024-01

After a visit from our home warranty company we learned that we had a leaky toilet. After a google search I called The Dry Out Guys. I made them aware that I did not know much about this process. The office was able to walk me through every step of the way. They worked with the insurance company and even at a busy time of the year they were able to have my home finished for the holidays. Thank you for your time, attention, and flexibility in repairing my bathroom and kitchen ceiling. I highly recommend your services for anyone that needs work on their home.

Trezanay Atkins

2023-09

As a single mom, head of household, it can very nerve-wracking when your home needs unexpected, sudden significant repair or service. The likelihood of calling greedy people, receiving mediocre service, or simply just getting “taken” is unfortunately too common.I woke up to heavy flooding in my basement after super heavy rains Wednesday night. It was way too much water for me to remove.I googled and came across The Dry Out Guys.I called.A tech came out to see the damage, he sat with me while I called my insurance company to iron any details. He then made a call…three service guys showed up not even 30 minutes later.These guys were AWESOME. In less than four hours they removed all the water, put down microbial cleanser, and put in about 10 high powered drying fans for overnight drying.Before they left, they explained to me why the flooding happened and helped me make additional service calls to deal with the root cause of the flooding. They even educated me on how to best deal with the items in my basement that were contaminated by the waste water.They promptly returned this morning to assess my basement. It was dry!I have never felt so great about a service call. The Dry Out Guys know customer care… and they know their stuff!

Jill Turner

2023-10

On Christmas Eve 2022, a pipe burst in my house while my family was away for 9 hours celebrating the holiday season. We came home to all levels of our home completely soaked, just hours before Santa was due to arrive. I googled companies and the first to immediately respond was Dry Out Guys/Carson Restoration. Danny & Aaron came out at 7pm on Christmas Eve and stayed until 11:30pm making sure we were drying out after a a devastating event.The owners of the company along with their staff, guided us through the insurance claim process and provided quality contractors to rebuild. This was no small feet and for nearly 6 months they helped bring our home back to life.Clear communication, quality contractors, and family-oriented. Dry Out Guys/Carson Restoration is highly recommended.

Chris Bock

2024-01

Super pleased with the response time and professionalism from the office staff and from Sam. Sam was able to come out the afternoon I called and then was able to come out within a couple days to perform the work. Everyone super courteous and helpful!

laura stuckey

2023-08

My daughter left the sink running. It flooded the laundry and went down into the basement needless to say it was a huge mess. They packed everything up for us and stored it while we were having the repairs done to our house. Great to work with in an emergency situation like we had.Services: Flood restoration, Water removal, Flooring, Painting

Jamie Clark

2023-05

Charged 8500 for under 6 man hours of unskilled labor. And totally ignored half of the job. Now we have mold issue. Call someone who isn't just trying to screw your insurance company and run. Charged over 4k to rent a few fans and left them for days after necessary because they were busy screwing someone else. But made sure to charge for those days. I could have literally purchased all the equipment for less than the rental cost.

Jennifer Holmes

2023-05

Toilet over flooded on the top floor and went through the ceiling in the kitchen. The Dry Out Guys got it all dried out and had their drywall & painting guys come out and it looks perfect would never know we had a water damage.Services: Water removal, Water damage-related cleanup & repair

Carson Bounds

2023-05

My washer overflowed. I called them and within a couple of hours they were there. They are very professional and get the job done right. They will always be my go to if I have a disaster in my home. I would refer this company to everyone!!Service: Water damage-related cleanup & repair

Buffy Lutz

2023-05

HIGHLY RECOMMEND THEM! They did a job that other local companies only showed up to do estimates and never returned calls. Fantastic customer service, very responsive and excellent craftsmanship.Services: Flood restoration, Mold mitigation, Water damage-related mold removal

Nick Stuckey

2023-10

Great experience with this business! Had a water damage in my house called these guys within the hour they were at my house taking care of my problem! Quick response, quick clean up, very knowledgeable, HIGHLY RECOMMEND!!!Services: Flood restoration, Water damage-related cleanup & repair, Mold remediation, Water damage-related mold removal, Mold damage restoration

jim e

2024-02

fire remediation is still in the beginning but So far, it's OK