Universal Roofing & Exteriors

Richard Bower

2023-12

Gary B. Was very thorough and knowledgeable. He followed through with requests related to product and availability. He worked with me on pricing, matching or beating other quotes.I found the teams that did the work to be professional, to understand my desires and to be diligent in their work process.I would recommend Universal to anyone seeking exterior home project work.Services: Gutter installation, Roof inspection, Attic venting, Roof installation

Tina K

2024-03

Looking for top-notch roofing and exterior services? Look no further! For the past 7 years, Universal Roofing and Exteriors has been my go-to for all my real estate clients' needs, and they even took care of my own home when hail damage struck. Gary Boggs and his team are simply the best! Their responsiveness, honesty, and dedication to quality are unmatched. Plus, they never push unnecessary upgrades. From start to finish, they deliver exceptional work every time. Trust me, you won't be disappointed!

Will Wallace

2024-04

I will never hire this company again.1. They did not communicate at all about when they would perform the work after giving us the quote. I reached out several times with no response and eventually they just showed up unannounced with a work crew.2. When they were done, tar was dripping all over the edge of the flat roof and there was no metal counter flashing installed. They also left several trash bags full of junk behind as well as several rolls of unused material. The job looked so bad and there was so much left behind that I assumed they weren't done, then we received an invoice (once again with no communication).3. I had them come back and remove the trash, but they still left behind several handfuls of screws loose in our drive way that I had to pick up, which could have easily popped tires.4. I had to pester them for over a week and a half to get someone to come back out and chip the tar off the sides of the roof and install the metal counter flashing. They kept saying someone would be here, and no one would show up.This was the worst experience with a contracting company that I have ever had. It looks acceptable now, but not great. I paid them because I was tired of dealing with them, and will never use them again.

Chris Conway

2023-05

Universal roofing is a family owned and operated, and have been around for 35 years. They did my parents roof 20 years ago and did my roof in 2020. Turned out really well, and had no issues.Universal installed gutters, downspouts, siding, windows, doors, flat roofs, steep roofs, and can do copper bays.I was thinking about switching to a metal roof over the front porch but decided not to do it.The roof took 1 day to remove and install. The crew worked until 8:00 PM and was starting at 7:00. Gutters were installed a week later.Communication was excellent and the quality of work was amazing. They cleaned my yard very well and protected my plants. No issues with the install.

Rick Burgett

2023-05

We have used Universal Roofing not only for repairs but for recent large project of replacing roof with composite slate and new gutters. They were easy to work with and professional at every step. Billing was transparent and held no surprises. The install took some time related to size of project but pace was consistent and crews did a good job with clean-up. Quality and customer support seems excellent. They have the skills for complex projects. If I needed another roof, I would contact them.Services: Gutter installation, Roof installation

Tanner McQuern

2024-02

The whole process had a strong start. Our salesperson Chris was excellent. They were thorough in guiding us and answering our questions. From there we had a slight hiccup in communication with the operations side but that was remedied and then the roof project began. They got our roof replaced and everything else on the list and we had no problems after that. They were quick to use up the good weather we had available in December. All in all happy with the experience.Final note: our roof was part of an insurance claim but we did choose our own contractor.

Briana Harvey

2024-02

I am extremely happy with the work completed for me by Universal Roofing and Exteriors. The work included new siding installation, repair of rotting sections of wood, and painting. I worked with Gary as my sales representative, and he was extremely helpful throughout the entire process. Crystal was very helpful when scheduling my work, as well. After a fairly long period of backorder by the manufacturer, Crystal was able to squeeze my work in during a few nice days this winter. The crew that completed my work was very efficient and skilled, and the supervisor (I believe his name was James) was extremely professional and explained everything very well (including the additional rotting wood that needed replaced). I was extremely impressed with James taking care of some accidental damage on my ceiling inside, which happened due to accidental dropping of a hammer. I assumed it was incidental damage, however James brought it to my attention and had it promptly fixed. You can't tell there was ever a hole in my popcorn ceiling now because the drywall man did a wonderful job! The painters also did a phenomenal job painting the trim, existing siding on my sunroom, and doors. I am overall very happy with the work, and would recommend Gary and Universal Roofing & Exteriors to everyone!

Highly Favored

2023-12

I was referred to Universal Roofing and Exterior by a family member. I visited their Website and was impressed how this Family owned company gave back to our Community! I had my roof replaced. I know what a "bad" Roofing Co experience is- I was able to escape their clutches! My experience with Universal Roofing was Top notch! The crew assigned did a great job with the exception of not protecting my plants. The supervisor of Universal Roofing documented the damage, I'm expecting some compensation for that; otherwise I am very satisfied with the results. You will not be disappointed with this company. Great Job!

Danielle Edmonds

2024-01

This place is a joke.. They were recommended to us by our insurance company (shame on them and I will be filing a complaint about them with our insurance company) after our home was hit by the storm. This was our first claim ever so the process was very new to us. We had damage to the siding of our home and fence. They put a tarp on the side of the home and gave us a quote to paint and fix boards on the fence which was extremely high. We asked around and decided to call other companies to get quotes on new fences. We had a brand new fence installed for what they wanted to fix and paint old boards.. Once we received our insurance check I called their office to make good on the repairs they made for the tarp on the side of the home. The ladies in the office told me the bill was paid and we were good. I called twice to verify (a 2nd call a different day) and the lady in the office was to call me back that afternoon if there was any discrepancies. I never received a call back nor did we receive a bill in the mail. This was in late June early July 2023.. Here it is mid December and now I am being harassed saying my bill was never paid even though their office said the bill was paid and I tried to pay it. I got several emails from 3 different people in a matter of 1 day Justin, Matt and Gary. I would never do business with this company. They are very shady, expensive and don't conduct business well at all. I tried to pay a bill and it's not my fault their office said my bill was already paid for and taken care of. This is not a place you want to do business with.

Edie Walters -Copas

2023-12

I had my house (Lebanon, IN) roof done by Jackson Contracting in 2018 and the company was wonderful to work with and had the lowest of 7 estimates. I got in touch with the company and found out that Universal Roofing bought them for their metal roof business. So, I got in touch with Chris Tillery the Sales Manager that is so sweet, cares about his customers and great work ethic. The roofers were amazing, quick, and respectful to my priority. The gutter company A&F Gutters were so quick, and their workmanship is awesome. It was great that Christian took his time to explain about the new gutters that were installed. If you are looking to get a new roof, check out your roof for storm damage or just to get information then call Universal Roofing. Since this is my first house, I made sure to do my research and would use Universal Roofing (Chris Tillery) on my future houses. Chris helped me get insurance money to pay for the new garage roof and gutters. My house roof stood up to the Hail damage that came through and just reassured me of the workmanship of Universal Roofing/Jackson Contracting. 😊 Edie CServices: Roof repair for storm & wind damage, Gutter installation, Roof inspection, Roof repair, Roof installation

Michael Riley

2022-05

I had them come out to do windows on the house just two of them. Initially they were very professional and seem to understand what they were doing. When the windows came in they took the old ones out and went to install the new ones. I asked multiple times why the window looks so much smaller or why there was such a big gap on top and on the sides of the window. They told me that was normal installation and that they would fill in the gaps and he wouldn’t even know the difference. Clearly you can tell and we also don’t have a lot of windows for natural light so every inch mattered. After multiple conversations with the person installing the windows who said had 20+ years of experience and then also reaching out to the person ordered the windows they both said that this was normal installation. After that I sent pictures to a couple of friends in construction and my dad and brother who all stated that the windows were the wrong size and that they need to fix it and put new windows in. So I had them remeasure the old windows and then I asked the guy that ordered the windows what the measurements were that he ordered and they were off after that he finally admitted the mistake and re-ordered the windows and put them on a stat order. Once the new windows came in the guy with 20 years experience set out in the truck for most of the installation. I also had my father come out to make sure that they install the windows correctly. He had to make a few suggestions when they were installing them and then they try to explain what they were doing and my dad told them I’ve been doing this for 50+ years so they stopped arguing.I will give them credit for fixing their mistakes. They also installed a piece of the siding in the wrong spot which they came back out to fix. Also one of the weatherstrip on the window was ripped and they came out twice to fix it. I will give them credit for doing the extra work to fix the problems but a lot of the problems or self inflicted by not owning up to the wrong size windows. The fact that they try to install the wrong size windows for over four hours before I told them to order the right windows makes me question their ability to install windows properly or to address if there is any issues with installation

Chris Tillery

2023-05

Couldn't thank Universal Roofing & Exteriors enough for the amazing job they did on my parents roof. We have a pretty tall 2 story house in Carmel and the house was a little over 15 years old and it was time for a new roof for sure. We met with Rob Yeary to have everything checked out and we didn't feel pressured at all to have to buy a new roof. Rob made us feel like family, taking the time to meet with us, let us ask ALL the questions we could think of, and took the time to answer all of them. After getting a plan, we not only got a new roof - but we went with some custom copper work around the tops of our roof to give it an even better look. Universal's team came out, they didn't leave ANY mess at all and even protected all of our plants and trees. You would have never even known they were there... and the roof was AMAZING! Thank you Universal and I highly recommend!Service: Roof installation

Jensen Tile

2024-01

Universal has completed two projects for us thus far, and they have been extremely professional throughout the process. To accompany their quality workmanship, Universal has shown that they are knowledgeable about their products and are quick to respond to our inquiries and scheduling needs.

Jennifer White

2024-01

I had a great experience with Chris and Eli. They did great work and were great to work with. I would highly recommend Universal Roofing. You cant go wrong! Thank you for working with me!

Clayton Stobbs

2023-11

I would highly recommend Universal for all roofing needs. Matt M. was very professional, on time and went above and beyond to make sure we got the right materials/roof/gutters etc for our replacement. His work with our insurance made all the difference.Services: Gutter repairs, Gutter installation, Roof inspection, Attic venting, Roof installation, Roof damage repair

Jason Thompson

2024-02

Awesome company, staff and experience. If you want to get things done use these guys. Roof looks great and quality is top notch

Susan Nixon

2023-09

I was referred to Universal by a friend and fellow customer and found them to be responsive, professional and thorough. Their crews worked very long hours on our home and the result was excellent. I also appreciated the communication with our foreman during the project. In a time where quality work seems to be a diminishing attribute, I am happy to endorse Universal and their services.

Chris Auron

2023-12

Sam and his team did a great job painting our home. They were on-time, efficient and courteous. They paid attention to detail and in many cases went above and beyond!

Jenalee Rejko

2023-08

Universal Roofing and Exteriors is absolutely fantastic. Ethan, our representative, stood by our side when our insurance company drug their feet and changed claims adjustors on us. He fought for us and it really meant the world to us when we already had a lot on our plate. Our family is forever grateful for truly exceptional customer service. Our new roof is lovely, added value to our home and we know it's safe and gives us peace of mind!

Robert Zelasko

2023-08

Nick contacted me and asked what he could do to ear my business. He was extremely professional and explained the entire process and worked with me on the dates and scope of work. He kept the insurance company and myself completely in lock step. Work was done quickly with expertise and with a pleasant group of laborers. Could not have been any more pleased.Thank you Nick.Services: Gutter repairs, Skylight repair, Attic venting repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Attic venting, Roof repair, Skylight installation, Roof installation, Attic venting installation, Roof damage repair

Jami Crane

2024-03

I wish I could give a negative number of stars!!!!Never would I again hire this company again. I paid $7000 extra for an American roofing crew and they sent mexicans I'm not racist just been traumatized by them and didn't wanna relive it but here I am crying and having a panic attack

Bryan Greer

2023-07

We had our entire roof replaced from storm damage and it was seamless from start to finish. The sales team communicated with me from the start and was easy to do business with. They came and installed the roof in 1 day and had a great cleanup. Would recommend to use for anyone’s roof replacement.Services: Roof repair, Roof damage repair

Jill Layton

2023-07

I wanted to thank Ethan Davis and his crew at Universal Roofing and Exteriors. Ethan kept me informed of the repair process at all times. Universal worked hard with my insurance company to ensure the repairs met high standards of safety. My roof and the siding on entire side of house was replaced. I could not be happier with results. Highly recommend!Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Jeff Nelson

2023-10

One of the most professional and courteous companies I have ever dealt with. From the initial inspection of our roof, to coordination with our insurance company, to installation, and the final inspection. Every facet was completed on time with excellent communication with the homeowner.Services: Skylight repair, Roof repair for storm & wind damage, Roof inspection

Tom Flecker

2023-11

We needed a small area on our roof repaired that had shingle damage. Universal arrived in a timely manner and did a temporary repair in case it rained before they could return for the complete repair, they did not charge for the temporary repair. They returned sooner than expected to complete the job. They did a great job and also checked out the entire roof and found another area that needed some attention and took care of it at no additional cost. I would not hesitate to recommend Universal to anyone needing roof repair or a completely new roof.Service: Roof repair

Amani Rimawi

2023-12

Gary was prompt to respond to my messages and very knowledgeable about the situation we were having with our roof. Repairs were done quickly and efficiently.Service: Roof repair for storm & wind damage

Lee Sheets

2023-12

I dealt with Chris Tillery from Universal roofing and exteriors and had a fantastic experience everything he said and promised he delivered and was always prompt both in face-to-face meetings and calls and text messages.Services: Gutter repairs, Attic venting repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Roof installation

Laura Wiggs

2023-05

Universal Roofing was wonderful, very professional and thorough. We had an issue with another builder and Universal took care of it, gave us a beautiful roof and had a great attitude throughout the process. Highly recommend this company. Rob Yeary is the best.Service: Roof installation

Andrew Smith

2023-05

Universal has twice replaced our roofs after major hailstorms years apart. Their service was thorough, customer-focused and easy to work with every time. It is a first-class company run by outstanding, honest people. I recommend them to everyone who asks for a roofer because of the quality work and customer service you receive.Service: Roof repair for storm & wind damage

Gail Gill

2023-11

I had a raccoon in my attic which came through a hole in the soffit by my roof. Universal came out and fixed the exterior access point. Nine months later the raccoon was back and had entered through the same access point. This time I had another vendor fix the access point. The new vendor fixed the interior and exterior. Both vendors charged the same amount.