Orange Restoration

Alicia Jude

2024-03

I have a pipe that burst in my upstairs bathroom. My insurance company put me in contact with Orange and they did a wonderful job on all of my repairs. They replaced all the carpet upstairs, basically gave me a new kitchen with the paint job and patched my wall so perfectly you would never know there was a huge hole. My project manager Lubo was the best and so patient.

alex s

2024-01

Highly recommend! Used Orange Restoration after the water heater pipe busted and flooded the first floor and basement. They came out quickly and removed the drywall and flooring, and dried the carpet. Insurance approval process took a few weeks, but once the insurance paid the claim, our house was repaired within 3 weeks. Project manager Lubos was always responsive and helpful to guide us through the process.

rita bell

2024-01

Everyone that helped in my home was very professional and respectful to me and protected my furniture. Lubosiono kept me informed on everything that they had to do. He also explained why they were using the equipment, and how the equipment worked. I didn't have to do anything but open my doors and let them in. They also ordered the POD ,because everything in my house was flooded and we needed room to setup equipment and dry my floors. I like everything after it was done. They cleaned up everything as they worked. There wasn't anything for me to do at all. I'm very pleased with there work and I felt very comfortable with all the workers very nice people.

Nick Watkins

2024-04

I had to use my homeowner's insurance for the first time in my life, which naturally felt like a very overwhelming situation at first. Fortunately, AllState referred Orange Restoration, who couldn't have been more helpful.Orange's service provider spent ample time on-site explaining every step of his process, his findings, and what he was going to do to fix the situation. He communicated things clearly and was pleasant to talk to, even as he worked tirelessly clean up the mess caused by the water heater that my house came with.He also took the time to inspect behind the walls and found (and removed) a surprising amount of mold, as well as set up dehumidifiers and fans to remove the water that had seeped into my carpet on the other side of the wall. It was a ton of work, but he was a super cool guy and also very professional - but most importantly, he was essential in helping a stressful process become manageable. Highly, highly recommended.

Jyn

2023-12

FRAUD ALERT!!!!Defrauded our insurance company for emergency cleanup work. 2 employees came out for 2 hours of minimal work, they charged us for 18 hours and have deliberately tried to recover more $ than the work they did. Would never recommend this service for ANY project.FRAUD ALERT!!!!

Amy Sweetwater

2024-03

Absolutely despicable company.They lied about everything and tried to cover up costly mistakes and rotten wood.Left job site unsecured, which caused damage and also damaged an antique ceiling even though they had been made aware of its existence.Do not trust this company or its employees.

Alex Hines

2024-02

Lubos at Orange Restoration was a pleasure to work with. His organization and communication skills make what can be a daunting task easy and manageable. If you are looking for someone who is not only good at his job but cares about the people involved look no further than Lubos at Orange Restoration.

William Overman

2024-02

I was very happy with the work that Orange did from the beginning to the end the vendors that came out to do the work were very professional, and very good and very kind, and would took very good care of my home, and they were very professional from start to finish if so, anybody would like to Talk to me just tell them and I will call you, but I will use them again and again hopefully I don’t have too.

Elliott Foote

2023-05

Horrible company. Do not let them tear up your house on the recommendation of an insurance company (you'd have no other reason to use them). This is the quintessential example of a contractor with insurance backing that is simply looking to maximize its profits and provide little to no customer value or service. Used them to provide "mitigation" services after the winter storms resulted in frozen pipes busting in my upstairs bathroom. Instantly regretted it.Rather than remove the trim with the appropriate tool before cutting a hole in the drywall to mitigate, Perry (who claimed to be a "trim carpenter" by trade) came in with a crowbar, cut a chunk out of the baseboard, and completely cracked the custom baseboard and threw it in his truck. After Perry revealed a replacement would be $800 for a 12 foot baseboard, I had to drive to Orange's office myself to retrieve the baseboard, and it was only at that time that Perry finally revealed the damage he had done.They set up fans at my home and did not return to retrieve them until they needed them for another job. Almost certainly charged the insurance company more for the additional time they left the fans running at my house.After everything, they took approximately a month just to get an estimate approved by Insurance. No communication in the interim. I finally received a call from the office asking me if i'd like to "sign a contract." I had not even received an estimate. The estimate I received later came out to more than $7,000. I called my trusted contractors for paint, drywall, and carpet and was able to make all the same repairs for about $1,500. Orange are scam artists.Services: Water removal, Water damage-related cleanup & repair

Delisha McNealy

2023-09

Excellent work but never recorded work done as it was completed. When work was completed they tried to charge us for the entire estimate. About half of the work was actually completed that was on the estimate.After going through the estimate line by line and fighting to convince them of what work actually was completed, I got a more reasonable estimate of what was owed but it was still off. Avoid this company at all costs or get robbed.

Heather Parsons-Phillips

2023-08

Poor workmanship and communication. They ended up causing thousands of dollars worth of damage because they didn’t respect our stuff. The owner, Andrius, gives bad vibes. Violeta, a “project manager” isn’t even in the US.Update: In response to Andrius below, they did reimburse us for the damage that was done. However, that's like saying that stitches were paid for when you stab someone. Does it help that they reimbursed? Yes. But, none of this should've happened to begin with. The lack of professionalism and know-how is ridiculous.I could give multiple instances of directions not being followed which resulted in delays in completion. Violeta had the workers put down quarter round before the floor was installed, which led to having to pull it up and install flooring. She repeatedly messed up, lacked communication skills, and pushed many of the good workers to quitting. Hard to be helpful and do your job well when you're in Lithuania.The payment part was a joke with Orange. I cannot make insurance send money. You have to send costs for them to pay me, then, we have to get with our bank. We never withheld payment. We always paid what we had. The ending was delayed because we wanted to make sure that we were fairly paid for all the damage done. As soon as I got with Josh and figured it out, you were paid.All of this was documented. He can try to justify all he wants and make me look like the bad guy, but in the end, it's just another company that's all about the money and doesn't have pride in their work.

Chasity Richards

2024-01

Insurance hired them they were supposed fix leak in the garage and fix a broken shower pan that the ripped out before even finding out that the insurance wasn’t covering Literally the worst experience not only they start something 2 months ago but now there trying to over charge when they hired a guy to put in the bath tub the guy they hired called and said he was only charging 2250 and not 2350 for labor and insurance gave them 708 so with that being subtracted it should only be 1542 for labor even if the material are 1162 it only be 2704 but they send me a bill saying I owe 3512 I feel like orange restoration trying to get more out the job that they didn’t even do not to mention it’s leaking into my garage again and no one wants to answer to take care of the problem if I could give 0 star I would

Hustin Jeffers

2024-04

Did a great job after pipe burst! Super nice, helpful and explained everything they were doing.

Ryan Campbell

2020-05

I'm so glad I went with a local company here in New Albany. Brian and Josh were outstanding from start to finish. They were very patient, helpful and understanding about the needs of the job from start to finish. My house looks great with everything they did and when the next home project or repair comes along I wont hesitate to call Orange. Great job all! Thanks again!

Arien Clevenger

2020-05

I would NOT recommend hiring Orange Restoration due to the poor quality of their work, lack of professional communication, and because of the damage caused to my home and vehicles during this project.We payed $4,500 to have the water damage in our bathroom and basement garage repaired. It took close to three weeks to complete the work. Orange Restoration did not communicate well. I had taken off work the first day that work was supposed to begin but they did not show and I had to call them to inquire (someone had called in sick but no one had called me to let me know.) We had to ask Orange Restoration to come back out several times for repairs to the work they had completed. They layed new tile and had installed one that was cracked, the reinstalled toilet leaked water through the garage ceiling every time we flushed and they did not catch it, and the bathroom painting project included the light fixtures, toilet paper holder and paint fingerprints on the trim.The damage was caused by screws left in the garage where Orange Restoration was repairing the ceiling drywall. It resulted in a total of four flat tires on two vehicles. This oversight cost us an additional $400 to repair. Orange Restoration refused to reimburse us for the full amount of this damage despite their initial agreement to do so and despite receipts from the tire repair shop and photos provided. My recommendation is to hire a different company to complete your work.

Karl Cotner

2023-05

My insurance for a roof repair had me use this company. After their quote came in less than my deductible I reached out to have them repair it and was going to pay what it was quoted at. First call to them I was told someone would call me back in a couple days and they didn’t. Called them again and was told someone would come out to collect a down payment and an email would be sent to me, neither happened. Having to start the process again with another roofing company

Celia Manlove

2020-05

We have used Orange Restoration to fix a roof leak and repair inside ceiling water damage. They are prompt, give good and fair estimates, do excellent work and communicate well. Josh even came out again recently to check out a possible leak and though there was not a leak, he told us what to do for no charge. Our homeowners insurance company, USAA, uses them. We highly recommend them.

Anne Jay

2021-05

On April 26th, our home suffered much damage from a corroded pipe and drainage clog. Orange Restoration called us within minutes of us contacting our insurance company. Our insurance company (USAA) highly recommended Orange and we are very glad they did. They were here the following day and have been since then, removing damaged drywall and flooring and then rebuilding it and painting. I cannot say enough great things about their professionalism, quality work, communication, and timeliness. Perry, Bobby, Jason, Josh, Todd, and Paul have been outstanding and we are very grateful for their help. I wish I could give them a 1,000 star rating!

Susan Penna

2022-05

We had mold all through our house and had moved into a hotel due to severe health deterioration. Josh and his lead man, Kenny, who worked on our house along with all the rest of their team, did an absolutely amazing job remediating our home. It was a devastating time for us, we were so sick from years of mold exposure and had been told we may have to just leave our belongings and move. In a relatively short period of time we were able to move back into our home. Thank you to all who were part of bringing us home again!!Susan PennaServices: Mold inspection, Mold mitigation, Mold remediation, Mold cleaning, Mold damage restoration

Muriel Moore

2021-05

I am so grateful to Orange Construction & Restoration for their expertise, courtesy, time efficiency & excellent clean up in restoring the damage to my home. Perry & Rubin rate an A+! From carefully covering all the furnishings to addressing all my concerns, the service was excellent in every way. Thank You! Muriel MooreServices: Painting, Water damage-related mold removal

Billy Mulkins

2020-05

So grateful for Orange Construction for working with our insurance company to have repairs done to our home. They did a great job, very professional, and friendly as well as courteous. We are very happy with the work that was done.

Randall Strickland

2022-05

They came to clean up the water damage in our basement. Once done they brought us samples for new flooring. We selected the flooring and it had to be ordered, which is understandable. Now three months later we are still waiting and haven’t heard from them. We have emailed, texted and called numerous times with no response. We will not be referring them to anyone we know.Service: Water damage-related cleanup & repair

Erica Bindner-Wooten

2022-05

Todd and Josh provided excellent customer service. They were very knowledgable and extremely responsive. Todd even returned my call while on vacation! I would recommend this company for your construction and restoration needs!Service: Mold inspection

Hubert Moran

2020-05

From start to finish everyone involved was great. My wife and I are very pleased with the work. WELL DONE!! I would like to add that Perry and Ruben that did the interior work on the ceiling went above and beyond what I expected you two did awesome work. THANK YOU Hubert

Rhonda Asbury

2023-11

Used them and they have not completed our project opened 41/2 months ago that could have been completed in a month.

Dawn Johnson

2023-05

Did not return call and did not send paper work to insurance.

Sabrina Thompson

2021-05

wonderful service!! job completed in a timely manner and very professional employees.

Sara Porter

2020-05

Highly recommend...wonderful service!