4.4 (371)
1500 Ketelsen Dr, Hiawatha, IA 52233
(319) 377-8244
ketelsenrv.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lisa Klostermann
2024-04
We had some issues with the hot water heater in our first new travel trailer. They took their time getting it fixed right and taught us a lot along the way! Great service!!
Nicole Fortner
2023-06
We barely have 400 miles on our camper as we travel to local campsites. This year the first time out our tire exploded and then when we got to the campsite we noticed the other was gradually flattening. I called in and was told unfortunately since I got my camper brand new from them 2 years ago and it’s a 2018 camper this is normal even though the tires are not worn. I would’ve assumed if I was buying a brand new camper from them that I wouldn’t have to worry about new tires after 2 years. I even asked about a tire warranty and they said they doubt it without even checking. There are no cracks on the tire sides indicating dry rot or any other concerns. Very disappointed.
Renee Gleason
2024-03
We attended the rv show at Ketelsens to see what is new in the industry. We are not currently the market to upgrade ,but we try to keep up with the new designs. It was a very well run event, and we have always had good service with them.. We enjoyed talking with Alex.
Dan Myers
2023-12
I want to give them a good review. They have done a lot of work for me and I have paid them >$20k for that work to date. They have been good about fixing deficient work they have performed that didn't meet requirements.The peel and seal and been their hardest aspect. The first time they used the incorrect sealent on the sides (used roof sealant). They accepted the issue and made the repairs for free. I have been back to pick the RV up 3 times so far. Each time an area was missed. Each time, I could tell the service manager was more and more embarassed for the miss. For the troubles they finished winterizing the unit and are delivering it to me so I don't have to continue making trips to Hiawatha.The other aspect is front desk service management. If I could I'd go in there and do a lot of organization around their work process/flow. There are a lot of areas of opportunity here where the front desk service reps are more coordinated and connected with the service techs and the work performed. Nearly every time I have called now it is a slight headache. Most times I get a simple answer of, "Your unit is ready for pickup.". If I ask a simple follow-up question such as, "What was done with X?" they do not know any of the work performed or the result. Only that the unit is ready for pickup. I often get a, "I will have to look and call you back." >50% of the time I never get a call back. For example, I was supposed to get a call to schedule delivery of my RV. I never received a call so I then have to make the call. Purely a simple fix through work process and logic.Again, I appreciate the service manager and the overall department in addressing deficient work performed. Many other places today do not have the integrity to accept and then address issues in the work they perform. There are areas of opportunity for both customer affinity and internal efficiency for both techs (30%) and the service desk (70%).
Dora Zmolek
2023-05
Great experience with salesman, Cody and financial person, Brandon.We love our new fifth wheel camper. Thank you for making our trade in easy! We would absolutely come to Ketelsen again! Gary and Dora Zmolek, Toledo Iowa
Jessie S
2023-05
My husband and I bought our first travel trailor here, and love it!! Happy campers :)Pros:Sales team is very knowledgeable of their RVs and campers. They have a wide selection of camping gear and supplies, repair shop, and sales floor with new and used RV and campers. Sales guy we worked with was kind and honest about flaws and options. We appreciated his pro tips as well. The guy who showed.my husband and I how to hook it up to the truck was super helpful and patient with us as well. The model of travel trailor we purchased is a Transcend, I believe is the 265bh. It is a 32 ft travel trailor with lots of storage, sleep capacity, and spacious living area. It is very modern looking compared to other brands we looked at. We love it. Super clean looking withCons:You can tell that it was kinda cheaply made and slapped together with builder grade stuff, but nonetheless a very nice camper.We have had to fix some of the trim that came loose, A/C gets frozen pretty quickly so we can't turn it too low, and we have had to screw down a few high screws in the carpet that kids stubbed toes on.All in all, we are happy with the sales experience. I have had pretty bad experiences at car dealerships before, but this was much different! The sales team was not pushy at all and they were very mindful of our time crunch. Thanks to all the Ketelsen folks for the great buying experience! We have been enjoying our travel trailor all summer and so far no major issues!
Blake Andrews
2023-10
Great folks. If you a interested in an RV we recommend that you talk to Ketelson before you buy. We made our first RV purchase this year. Absolutely no regrets. Only great memories. The staff are very knowledgeable and willing to take the time needed to make sure that you are making a purchase that matches your desired lifestyle and vehicle requirements.
SeaBee_George
2023-11
Ketelsen is the second RV dealer I have dealt with. A marked improvement over the first one. Very helpful and friendly staff in their sales and service department. Recommend checking them out.
Michael Thering
2023-10
I own a grand design imagine and was traveling from Austin, TX to Wisconsin when we discovered that the RV door lock was broken and we couldn't get in. Luckily, we came across Ketelsen. They installed a new door latch and had us underway in less than an hour. They were polite and efficient. I wish they were located closer to Austin.
Susan Huls
2024-04
Friendly, honest, no pressure RV dealership. They operate with integrity.
James Burton
2018-05
I am here to share an lengthy post on behalf of the Ketelsen Family and our wonderful experiences ----- as well as our issues and recovery --- FIRST, the Ketelsen family is an AMAZING family ----- their team is just AMAZING ----- there may be issues and yet we must remember that ALL humans make mistakes and behind each mistake there is resolve if the appropriate persons are contacted ---- In 1999 we took an elderly couple to Ketelsen's to purchase an camper, this was in their old shop located in Marion, Iowa --- we dealt with Gary and went home with an Palomino pop up camper ---- HOW EXCITING we were to get PAPA Grant out in the camper as he was wheelchair bound and needed outdoors remedies --- we popped it out and the awning was shredded, called Gary and was instructed to bring it in,, we did so and when we picked it up, the complete awning assembly was replaced NEW !!! Offered to pay for the costs and Gary was NOT hearing this !! Why am I sharing this ?? I am sharing this because the Ketelesen family operates on SATISFIED customers --- I read reviews that have horrible horrible statements,,, I also notice that in these articles that there was contact with an single individual --- OR the camper is defective --- well, everyone is human and makes mistakes, and the Ketelesen family does NOT make the campers as they are stuck with the constant headaches of getting defective campers going for their customers --- Enough of that---Our recent dealings with the Ketelsens ---- we purchased an 2016 Jayco and was treated well, there were issues and they were resolved by their hard working team !!!! We then decided that the Jayco wasn't big enough and returned to purchase an 2017 Open Range ---- we left all our purchased add-ons with the Jayco for the next customer to enjoy !! NOW, from the moment we purchased the 2017 Open Range, there were issues after issues ----- after issues ---- between manufacturing issues and workmanship ---- we were frustrated and ready to give it back !!! NOW, we recently had our Open Range walk through as it's getting closer to completion !! Manufacturing issues are an constant headache to ANY dealership , workmanship are understandable as we are all human and make MISTAKES --- ALL OF US !! I have recommended Ketelsen's RV for many many years --- The Ketelsen's and their hard working team are there in the BEST interests of the customer ---- I will continue to recommend Ketelsen's RV and their team ----- To sum up our experiences, They've felt horrible of our experiences and are making our camper the best --- I LOVE THE KETELSEN FAMILY --- KETELSEN RV --- KETELSEN RV TEAM -- THANK YOU FOR ALL YOU ARE AND STAND FOR !! We will drive the 4hrs to deal with Ketelesen Family & RV !!
Bryan Folkers
2023-05
Excellent to work with. All negotiations were completed over the phone because I was from out of town. Very fair and reasonable prices as well as a fair price for my trade-in. When I finally was able to drive there and pick up my new travel trailer, the process was very efficient and there were no changes or surprises. The only criticism I would have would be on the walk-through of the new travel trailer that the person doing it Could’ve been more prepared. He seemed new and probably needs a little more training. Otherwise I highly recommend Hiawatha Ketelsen RV and would definitely work with them again.
Scott Burkhart
2023-05
Thanks to Steve and Riley, they took good care of me finding the right unit.. Love my purchase!
Nicole Yenter
2023-11
Sell you an rv but don't care if you know how to use it. They're hoping you don't so they can rake you over the coals. Took the rv in for maintenance and they drank a bunch of our booze and stole a bottle of wine. They left the rv completely unlocked so anyone could walk in and take whatever they want.
David Jungling
2023-07
We had our awning ripped off in a wind storm on our 2020 Flagstaff 25brds.Ketelsens got us in right away, found a new awning for us and gave us options. Only the awning itself or the whole unit including all hardware.Since the hardware was not damaged, we went with just the awning.The price was much less expensive than I expected! And they completed the work in less time than then quoted me.I will use their service again.
David Daniel
2023-08
In January I purchased a new 2023 Solitude 380 FL. During the introduction walk around. I was shown the water filtration system and the extra cartridge that was provided, Today are water pressure dropped to almost nothing so I decided to change out the cartridge, When I removed the canister, there was no cartridge inside. It was empty thanks to Ketelsen RV. My entire water system is now filled with rust. I intend to file a warranty claim and have my water heater replaced and Ketelsen RV. Will be held responsible. Also I'm very upset they do not have a mobile tech service available.Very disappointed with Ketelsen RV.
Kathy Hampson
2023-05
Bought a Grand Design Imagine and have had excellent service. Our salesman, Lindsey, was awesome, not to mention patient. I can't say enough good about everyone at Ketelsens.
Mattysen Kroymann
2023-06
The staff is amazing! I’m a single mom new to the camping world, and Ketelsen has helped me tremendously with my camping experience. I bought a used travel trailer through private party. Started off with a few issues. The water fill hose needed replaced, and the water heater did not have a plug. Went into Ketelsens for the parts, and they knew exactly what I needed. I also needed a casing for my battery, and Travis grabbed an old one they no longer used and gave it to me for free!!! I will always shop here first for all my camping needs!!
Jason Rathjen
2023-07
Great sales staff and helpful service and parts staff. Purchasing our first camper was made smooth by the team at Ketelsen. Highly recommend you consider them for your RV purchase.
Danny Koppenhaver
2023-07
Very nice, super clean RV center. I would have given them 5 stars but they ordered the wrong part. They worked hard to get the right one. I'm sure my next visit will be 5 stars.
Greg Quick
2023-05
Great group to work with and met my expectations regarding price on a used RV. The unit I purchased was in immaculate shape. I had service work performed one month following purchase and the work was done on time. Highly recommend this dealership.
Jeff
2023-05
We would recommend anyone who is looking to purchase a RV new or used to come and see the friendly staff. We purchased a used 5th wheel and everyone involved was GREAT! A special shout out to our salesperson Steve, he was awesome.Thank you all for a wonderful experience. Jeff and Collette
Chip Bryan
2023-05
My wife and I Have bought from the Ketelsen team for a long time. They have always treated us fare and been a great team to work with. Highly recommend them if your looking at trading or buying for the first time.
Tim Wallace
2023-06
While I appreciate you being open till 5 pm on a Saturday and I agree with small businesses need to make money, I needed a new toilet and you had 1 model in stock. Independent dealers and a lot of rvers hate camping world but when they sell the same toilet for $140 less than you do how is it that you want your customers to shop with you
Ronelle Carzoli
2023-05
We walked in told Steve, our awesome salesman, what we wanted. He took us to the exact one we described to him. We bought it on site. They delivered it to our campgrounds. The young man that delivered our camper was so extremely kind, knowledgeable and caring. This was our first camper. He went thru everything again, since they gave us a walk around at the dealership already, answered all our questions over and over with such kindness. Awesome dealership, customer service,.
Rick and Jackie Kielb
2023-05
Excellent customer service and very professional. We were greeted right away walking in the door which was very welcoming. They walked us through the purchase process every step of the way. We are very pleased with Ketelsen RV and are very happy with our purchase. Thank you Ketelsen RV and Lyndsey
MELENIE GAGNON
2023-05
Service Department were excellent. They kept us informed on what was going on. We need to have a refrigerator replaced. Unfortunately the big box store we purchased from did not follow through with the delivery we instructedBut the staff went out of their way to get the refrigerator replaced in a timely manner. So much appreciated
Tim Ralston
2023-06
While I appreciate that they were open till 5 pm on Saturday and had a toilet in stock for my RV they need to keep there prices somewhat in line with camping world and Amazon. I don't mind paying independent dealers a little more but $140 more than camping world is to extreme
Sheila Sorensen
2023-10
Kwtelsens has gone above and beyond working on my RV to ensure it was fixed fast and correctly so I could use it. Would recommend them for all your RV work.
Kris Huizenga
2023-05
Took our Grand Design in for warranty work. Just a few minor items. They are so good about working with our time schedule.Sad that our sales lady Cara Moore is no longer with them. She always helped us even a year after the purchase.
Monday | 9 AM-5 AM |
---|---|
Tuesday | 9 AM-5 AM |
Wednesday | 9 AM-5 AM |
Thursday | 9 AM-5 AM |
Friday | 9 AM-5 AM |
Saturday | 9 AM-5 AM |
Sunday | Closed |
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