33 Carpenters Construction Des Moines Iowa Roofing

Eva Dilcue

2019-05

33 Carpenters did a fantastic job of replacing the hail-damaged roof on our home in Green Meadows West, Johnston, IA. Communication and follow-up from the company was excellent throughout the entire project. A company official met with us to explain the process for filing a claim and he worked with our insurance company. He gave us references and we were able to scope out roofs the 33 Carpenters installed in the metro area so we could look at various shingle colors. The project was started ahead of schedule and completed well-within the time we had been promised. Roofers were careful in their work and they did an excellent job of cleaning up the yard when the project was completed. We were impressed with the professionalism of the company employee who worked with us and we are very pleased with the new roof.

Mark E Bowden

2019-05

When our roof sustained significant hail damage in early September 2018 in Green Meadows West, Johnston, IA, we asked for 33 Carpenters to help us with an insurance claim and subsequent roof replacement. These folks are incredibly professional, working closely with us and our insurance adjuster to ensure the roof was appropriately inspected and repaired or replaced prior to the onset of winter. When it was determined that the roof would need to be replaced, we did not hesitate to ask 33 Carpenters to do the work. They exceeded our expectations by a country mile on all fronts: communication, construction, cleanup and commitment. The roofing crew was very careful not to damage landscape and siding, and the cleanup was very detailed. They worked tirelessly and finished the project in a few days. The roof is beautiful and the top quality work is very apparent. We are very proud of our new roof! Replacing a roof is a major construction project. 33 Carpenters was with us all the way, making sure we understood needed to be done, how much it would cost and his long the project would take. We highly recommend 33 Carpenters for your roof replacement.

Haleigh Navin

2020-05

Wonderful service! Sam the contractor is awesome, made sure we were totally satisfied throughout the entire process. The foreman Rod (our maybe Rob I can't quite remember) was such a nice guy as well, came to our house after the process was done to help cover up some of our personal things in our yard because a bad storm was coming. Now that's service. Joe was also amazing, no bulls**t kinda guy you can trust. Love the leaf guard system we had him do. Overall we love our new roof and will be recommending 33 Carpenters whenever we can. I have to mention one more time how awesome Sam is: we weren't his easiest contract to say the least, but he always had a smile on and truly enjoyed getting our new roof for us. We are very happy.

Jennifer Anderson

2021-05

I would and already have recommended 33 Carpenters to friends and family for roof repair and replacement. The company, and particularly the project contact Zach, was super helpful, professional, responsive and very attentive. They wanted to ensure the process was smooth and looked good and they were also very easy to work with, especially with having to deal with insurance at the same time. I would for sure use them again if needed!

Amy N

2019-05

They have great reviews on BBB, and will do all the leg work with insurance. It was a super easy and painless process. We had good salesmanship, follow through, and service. The roof went on in one day in November, when the days are short. The crew was impressive and great about cleaning up. There was a delay with the gutters, but we got it all in before the snow flew! After we got our roof, our neighbor went with 33 Carpenters for their roof too!

Kevin Goben

2022-05

Sam stopped by our home offering to check our roof for hail damage. Seemed nice enough. After finding some, we hired them to replace our whole roof. After weeks of dry weather, they showed up and tore off our roof on a day that it poured down rain. After the roof was replaced, the next heavy rain we had, our roof leaked and discolored a ceiling in our living room and garage that we had just had painted. Sam sent someone to caulk around some seams that they had missed. He told me they would pay for the painter to touch up the spots on our ceiling, however they never did. I let Sam know what it cost me to have it done but never saw a dime. They were more than happy to take my money but don't stand behind their work. I wouldn't recommend them.Service: Roof repair

Carole Osburn

2020-05

Our roof had been damaged by hail as were many in our neighborhood. A friend recommended 33 Carpenters and they determined the extent of the problem and worked with our insurance company going forward. The roof was replaced in one day and the interior damage was also attended to. They insisted on the best quality and were always on time when arranging the work. I would definitely use them again.

Sam Techau

2020-05

33 carpenters did a great job replacing my hail damaged roof. Sam Mondanaro inspected my roof after the storm and recommended that I call my insurance company to send an inspector. Sam made the whole process from start to finish streamlined and easy. They finished my roof in one day. I would give them a call above anyone else if you think you have storm damage.

Jason Mitchell

2020-05

My experience with 33 Carpenters is very different than the other reviewers here. To sum up my experience, I would use the word “frustrated.” Initially, things seemed okay. The project manager said that I had his word that he’d be available for questions or concerns before, during, and after the project, for the life of the roof. Let me say that for us, that was simply not the case, as I’ll discuss later. When roofing began, the workers on the roof threw a number of old shingles and roofing nails into our above ground pool. To his credit, the project manager eventually came out, noticing the damage that was done, and covered the pool with a tarp. Unfortunately, by this point, the asphalt from the shingles had left a complete mess in our pool that we wouldn’t fully be able to get rid of until we drained the pool. Eventually, I had to text the PM a few days later to ask if there was any update with regards to getting our pool cleaned up. Again, to his credit, he brought over a pool vacuum from Menards and attempted to clean what he could. He left the pool vacuum, but it ended up being more than the vacuum could deal with.Also, in the process of putting our new shingles on, the roofers chopped too much of our existing fascia (which we were not going to have replaced) off on the front of our house, which looked pretty awful. I was promised that this would be fixed, but I waited a month and hadn’t heard anything, at which point I texted the project manager. After three days, I finally received a text back in which he claimed that his “phone has been acting up” and that’s why he wasn’t responding. After explaining that I wanted them to fix the fascia so I could be done with the process (since I already had the insurance money and was ready to pay the bill), he finally put in a work order and offered to “throw in a 250 dollar credit.” I accepted this offer via text and the fascia was fixed. Then, a month later, after hearing nothing from my PM or anyone at 33 Carpenters, I reached out again, expressing my willingness to settle the account up and pay my bill. A week later, I get the certificate of completion emailed to me to sign, and I agree to sign it. I also wrote the following: “Please send the invoice to me when it's ready, indicating the completed roof and gutters, as well as the previously paid $5000 (paid by check dated 6/14/19) and the $250 credit (promised via text message on 8/8/19).”Of course, when the bill does arrive two weeks later, there is nothing about the promised $250 credit. At this point, I was frustrated and tired of dealing with the company. It had been nearly five months since the process started, and I simply wanted to be done. I paid the bill promptly rather than spend another month going back and forth about the credit. Now, a few weeks later, I am upset that I didn’t pursue what was promised to me by a company that I was initially happy to work with. It’s upsetting to me that the company I depended on to put a new roof on my home is one that I’m left feeling as though I can’t rely on. I hope you have a better experience than I did.

Allen Miedema

2021-05

Zack from 33 Carpenters Construction was our project manager and did an excellent job scheduling and coordinating the roofing project. Zack was responsive to all of our questions and concerns and acted upon them for our benefit. 33 Carpenters and Construction is a highly effective and customer focused company and I highly recommend them.

Michael Schafer

2020-05

Promised iPhone, iPad, laptop and company vehicle when I was hired. Never received an iPad or company vehicle. In fact they only coworker that had received all three had worked there for 10 years. Also have been waiting on commission checks I should have received a while ago totaling between$2500-3000. All this while being discriminated against and ganged up on by both of the owners in a group chat after letting everyone know I was at urgent care. I really felt like my prayers had been answered after my interview and heard everything that was supposed to happen. Now I'm just rethinking what I want to do as a career... Thanks 33CC.

David Stiltz

2021-05

Sam did a great job of working with our insurance company to verify the hail damage. Shingle crew was efficient, professional and got the job done in a timely manner. Good experience.

William Mikesh

2020-05

33 Carpenters is a top notch roofing company in every detail. I have worked with many contractor personally and professionally and these guys are very good.

Alex Hahn

2022-05

Was promised gift cards for referrals that I gave the company. I received 1 correctly, received 1 that had already been spent when I got it(and am not being provided a new one), and have multiple others I have been waiting over a year for.Services: Roof repair for storm & wind damage, Gutter installation, Roof installation

John Sauer

2021-05

Excellent service project manager was available whenever we had questions. Roofers were professional,did excellent work and when they were done everything looked like they were never there cleaned up so good

Amy Taylor

2020-05

Beware! Worked there for a few months. Laid me off right before Christmas, then never paid me the $5000 in commissions that I made.

Jotesh Chug

2020-05

Professional. Good quality work. Cleaned up well after the project was done.

Paul Wampler

2021-05

Great experience overall. Responsive, respectful and helpful from beginning to end.

Johnny Gabe

2019-05

Poor customer service when answering the phone