Facilities Maintenance Management

Rob A

2023-12

After 3 different techs came out to fix my AC unit it was still broken. The next tech told us we needed a complete overhaul for $3,900. After a second opinion my former AC service company came out & had it fixed within 10 mins. Then FMM billed me $389.00 for the service call where the last tech did NOTHING to my broken unit. They sent me to a collections agency for $389.00 who were very rude. I paid it reluctantly & will never do business with them again!

Kelly P

2023-11

FMM is a well rounded, all around great company- you can pretty much call them for ANYTHING and they have a department that can handle the job. I have been using them on site since 2016 and have had many many wonderful experiences. I mostly have used them for HVAC as well as Plumbing!

Aryn Oberste

2023-08

Exceptional Services! As a property manager at Platinum Real Estate Services, our collaboration with FMM for maintenance and unit make-readies has been outstanding. Their team's efficiency, attention to detail, and prompt response have streamlined our operations and elevated our client satisfaction. Thank you, FMM, for your invaluable support!

Bo Devenport

2023-07

I'm a property manager with 300 units. I use FMM for the majority of my capital projects and the occasional service request that we can't handle in house. By year end, they will have completed over $1.25m in projects successfully. They are responsive and can handle just about anything you throw their way. Definitely recommend letting them bid on any major projects you have in the pipeline. Ask for Brandon in Sales, and he will help put together a plan that suits your needs.

aaron varmall

2023-08

Keith Herbert came to my house yesterday and it was a pleasure. Not only was he informative about what was going on with my A/C, he offered solutions that made sense. He made sure he remained professional throughout the process not tracking dirt in and out of the house. Even while working in the blistering heat, he made sure he gave a top notch experience.

Aaron Oberste

2023-08

FMM proved to be reliable partners when I faced a plumbing challenge in my home. An unexpected leak left me worried, but FMM's team quickly put my mind at ease. They arrived promptly, evaluated the issue, and efficiently fixed the problem.

Ian Marchand

2023-08

My collaboration with FMM has been consistently outstanding, and Brooke from Marketing truly stands out. In a recent meeting, her professionalism and expertise shone through as she showcased a project FMM completed for me. Her attention to detail and dedication to highlighting the project's strengths were remarkable. Brooke's touch adds an extra layer of excellence that makes FMM's work truly shine.

Abbey Breeden

2023-08

FMM went above and beyond during my recent roof replacement project. The FMM team's professionalism and meticulous workmanship made the entire process seamless and rewarding. Thank you, FMM, for enhancing the value and safeguarding the integrity of my home.

Dezundria Williams

2023-08

Collin was very easy to work with. He was very kind and he was always open for feedback. He helped us remain calm as we worked through a major project!

Makinzie Sketch

2023-08

FMM's 24-hour emergency services came to my rescue when unexpected trouble struck. Dealing with a sudden electrical issue late at night was daunting, but FMM's team acted promptly and efficiently!

Sydney Aiavolasiti

2023-08

FMM excels at making operations seamless. Their ability to hit deadlines is truly impressive. When you need reliability, FMM delivers.

Keith Rosenbach

2023-08

It's been an absolute pleasure servicing FMM as a safety consultant. It's always a joy servicing and partnering with customers that have the same level of care for their customers!

Madison Morales

2023-08

Great experience with the HVAC department! They are quick and clear with communicating the job at hand as well as completing the job in a timely manner.

Alexandra Tomlinson

2022-04

Ryan Stogner was so helpful in helping my parents with their roofing needs/questions! I get skeptical when they call companies for different jobs but he reassured all of us that he had their best interest in heart. So pleased with his demeanor and professionalism!

Tori Foster

2023-08

FMM always provides great customer service. Tori was also very knowledgeable and super easy to work with

Adrian Smith

2022-04

Poor communication and extremely rude lady who was supposed to be "the manager" that they put me in touch with when I was attempting to get things straightened out. After confirming the start date THREE TIMES with the technician they sent out, nobody showed up. When I called to check on it they said they hadn't even written up a quote yet. So already 6 days has gone by since the tech came out and it's now a day passed the time guaranteed work would be completed and they tell me that they don't even have a quote ready yet. So they say they'll call me the next day with the quote as well as send to my email....wrong again. I called them back at end of business and was told they would have it the following day....wrong again (that was yesterday). So I called back today and that's when they transfer me to this manager lady who says it'll be a few more days. When I asked her why they told me this would be done 3 days ago she tells me that they didn't. I attempted to explain my conversations I had with the technician and the people I've been talking to on the phone the past several days and she would so rudely cut me off and say that I needed to "hush and listen".... Seriously, she did that 3 times. I was in total shock. I eventually just thanked her for her time and told her that I would not be needing their services....ever.

Madelynn Cole

2023-08

Great communication and friendly staff! It was a pleasure to speak with Tori. She was very helpful and knowledgable!

kade bourg

2023-08

They handle everything swiftly and with utmost care. Thanks a million to FMM for their exceptional maintenance support!

Mantrix Henriquez (mantrix1)

2019-04

Unable to provide a good review or even recommend this service after a very bad experience getting charged for for a service that was never provided. Despite the fact they offer free quotes on their website. My father got a guesstimate over the phone for an installation of a brand new Nest thermostat; when the technician reviewed the AC unit setting, he determined that the installation could not be completed without an extensive rewiring job that was going to increase the original $108.00 quote my father got over the phone; my father declined further work at that point, but since the technician didn't know if there was an actual charge for the visit or not, my father gave him a check for the original agreed amount so he could verify with his office. The office followed up with my dad to tell him that he was going to get charged $75.00 for the visit, even if there was no actual service performed; however, he was never made aware of this before hand when he got the estimate over the phone as the agreed price was for an actual installation tthat never took place. Very deceptive practice when all the local competition services offer free quotes so you can make a decision once they actually do the inspection...never again

Louis Gremillion Jr.

2023-08

Great experience and outstanding staff! Brooke was extremely helpful! Will visit again.

Mindy Jones

2023-08

Their customer service is top notch! They’re willing to help in any way possible.

Brendan Weaver

2023-04

Great service! Communication was amazing and the job was well done. Highly recommend!

Wesley Giddens

2023-08

Great company, I would recommend to anyone who needs reliable maintenance

Patrick messenger

2022-04

Poor communication throughout the whole process. You have to reach out to them to get any news on repairs and remind them about what is needed to be done.Amount charged was 2x as much as replacing the broke item. Poor management of the situation overall.

Daniel Falcon

2023-04

The team at Facilities Management were great to work with throughout the entire process.

Wendy Bienvenu

2022-04

Brian and Rene were able to take care of all my maintenance issues fast and efficiently. Thank y’all so much!!

Melissa Cothern

2023-08

They have some of the best employees around!!!

Cole Gill

2023-04

What an amazing company! The staff was so helpful!

Jonathan Combel

2018-04

Rapid service for my residential rental break fix needs in HVAC, plumbing, electrical.

Skylar Sanchez

2023-08

Great communication & super friendly staff!!