Mike Smith Heating & Air Conditioning, LLC

Jay Mac

2024-03

Called these fine gentlemen about a high electric bill thinking my AC was the source of my woes. They were prompt, courteous and professional. The day they came out it was raining and my unit is on my roof (commercial AC) and I told the guy he didn't have to go up there that day if he didn't want to. He went ahead and checked it out for me on the roof in the rain. These guys really go the extra mile. Two days later the owner of the company followed up with me to make sure it all went according to plan. This is a company that really cares about its customers. Highly recommend. 10/10

Lance Albin

2024-04

Condenser went out on one of our units. As always, Mike Smith was quick to address our issues. Jordan was quick to give a quote for replacement and then Dan and Trey did the replacement same day. Overall, great experience as usual. Definitely recommend to anyone needed HVAC work completed.

Jess C

2024-03

Bobby and Trey were absolutely phenomenal! The service call was more than just your run of the mill service call. They identified the main issue with my AC unit within minutes and walked me through the entire process. They were knowledgeable, polite, respectful, and had a great sense of humor. I couldn’t be more satisfied with the service they provided.

Gene Berry

2024-03

Mike Smith Air condition was on time with their appointment with me. Their employee Jerry Rial’s was performed his service in a professional manner and explained to me everything he did to my a/c unit. I do highly recommend their company for your needs.

Pippy Longstocking

2024-02

I just had an awesome service provided by Mike Smith heating and Air conditioning guys are friendly and courteous professional and I asked for a free hat and they gave me one these guys are great fantastic wonderful stupendous fantastic excellent I couldn't have asked for a better group of guys to come and help me with my situation with my air conditioning and heating system. I'm beyond thankful to have some good help today thank you Bobby Jerry and Matt and Jordan Slayer for sending me your crew to help me out today I sure appreciate it. Thank you again, Pamela Beamis

Greg Smith

2024-04

Hunter was very professional and knowledgeable! He diagnosed the problem quickly, thoroughly explained the issue, and quickly got our system back up and cooling. Great service!

Nicole Fletcher

2024-03

Every technician that has come out to our home has been professional and kind. They are always clear and direct and will help in any way they can. I highly recommend signing up for the monthly membership, it’s well worth it!

Joe

2024-02

Very quick and easy process! We replaced our entire system with Mike's. With the help of Jordan walking us through the process and Hunter McClain leading the install that took only a single days work. We are very appreciative!

Jennifer Dingus

2023-12

Absolutely wonderful experience! Prince was our technician and he was great! He explained everything to us in detail and gave options for us to choose from. Will definitely use again!!

Josh Patrick

2024-02

AC was freezing up and the fan running nonstop. Hunter Disotell came on out and had the problem resolved within an hour of arrival. He explained the issue and my options. He was kind and courteous. We will do business with them again.

Crissy Camacho

2024-03

Amazing service all around the board, from scheduling Hunter to come out to the speed of fixing my ac unit. So beyond grateful to have stumbled across this company and will definitely continue reaching out to Mike Smith with any future problems I may have!!!

STEVE BRITNELL

2024-04

Introduced themselves, very polite, informative in explaining what problem was and cost of repairing issue. Main thing to say is we are COOL again. THANK YOU

Kathy Moore

2023-11

I would recommend this company to everyone. They were all very nice, polite, and respectful!! Had 2 techs come out to inspect unit one day. Mr. Smith came out the next day to verify what needed to be done; they helped me get financing; and lo and behold, 2 other techs came the very next day and replaced the unit in around 3 hours. My thanks to each of them, and the company.Kathy M.West Monroe, LA

Brandae Miller

2023-11

I really cannot say enough good things about Mike Smith himself and Dan and Matthew who work for him. Dan and Matthew are both very respectful young men who took time to answer questions I might have. They also detected a problem with a vent where carbon monoxide was not being contained. They fixed that while here for a different job and I wasn’t even charged for that. Mike has a top notch company with valuable workers. EXTREMELY satisfied customer.

Rob Newcomer

2023-06

Hunter and Deshawn were awesome. They endured my husband’s bad jokes and got the job done while always keeping us informed. They were working in a hot attic n tight space but managed everything well—and gave us air!!! Dianne newcomer

Buddy Spence

2024-04

Dan, Trey, and Christien came out and did an awesome job installing a new inside unit and outside unit! Very friendly and professional!

Lily LLG

2023-08

Mr Dan amd Matt was very informative and helpful. We are thankful for the opportunity to have used Mikes Heating and Air. They’re very competitive with pricing, fast and professional services. Thank you..

Brittany Biagas

2024-01

Bobby and Ryan showed exceptional service! They fixed the problem in a snap! My house was less than 50 degrees and they fixed the problem quick fast and easy! Thank y’all so much!

Luigi Zuchinni

2024-01

Man y'all saved my family!!! It was sleeting outside, roads completely iced over. They were at my residence within the hour of my call and got it fixed! Bobby Russell was the service tech and he went above and beyond! Thank you thank you thank you

Bayou Gal

2024-01

I called for service on January 3rd, 2024 for my dad’s heat not working. I met the technicians at his house and after their diagnostics, it was determined the thermostat was bad and the blower in the attic was terribly dirty. I paid for the service call and for them to clean the blower. However, I opted to have my husband replace the thermostat. My dad is a 86 year old disabled veteran and is on a very restricted income. If I can save him money, I have to do so. I was encouraged to enroll in the service contract but didn’t want to commit to spending my dad’s money without consent (he was in the hospital at the time).My husband replaced the thermostat but the heat still wasn’t working so on January 9th, I called for them to return. My husband met the technicians at the house again. It was determined the breaker was bad so the technician “borrowed” a breaker from another part of the house. They also got in the attic and said there was a problem in the “door switch” so they taped it up. At this time, the heat came on so my husband paid them for the service call and left.We went back later to find the heat wasn’t working and the house was cold. I called again on January 18th for another service call. Around 2pm I received a call from a dispatcher telling me they reviewed the notes that said “customer declined to have thermostat replaced” on the first visit and that we declined to have the breaker replaced on the second visit. We opted to replace the thermostat ourselves and the technician used another breaker himself; there was no refusal. He went on to say that the service manager said they weren’t a good fit for us and we needed to find someone else. I honestly couldn’t believe what I was hearing. I said “so what you’re telling me is because we chose to replace that ourselves, you won’t come back?” The response was “It appears to be that way.” We already paid them $332. I told him the honorable thing to do was to have the service manager (Mike Smith or his son) call my husband himself and gave him his number. After a while with no call, my husband called back, asking to talk to the service manager. He wouldn’t connect him but took his number again. Still there was no call.It seems to me, since they couldn’t maximize their charges or they simply couldn’t figure out the problem, the easiest path to take was just to fire us as a customer.“Professional Grade You Can Count On”“We offer an unmatched craftsmanship guarantee”

Pete Terzolas

2024-01

JerodI want to let y’all know what an excellent job Prince Sparks did on checking out our HVAC heating unit. Prince is very through and patient and fix all that concerned me about our unit. Great Job and excellent person. Tell Mike Smith he is lucky to have PrinceThank for listeningPete Terzolas

Cody Keithley

2023-08

We were very happy with our experience with Mike Smith Heating and A/C. Jonah, the customer service representative that booked the appointment, was very courteous and professional on the phone. Dan, the service technician who came out, was fantastic. He showed up at the time we discussed (which is not always the case with other companies these days) and was very knowledgeable and courteous. He did a great job explaining what needed to be done and completed the repairs very efficiently. We will highly recommend this company to our family and friends!Service: A/C system maintenance

Aleisha Ebey Winters

2024-04

We love using Mike Smith heating. Mr Jerry Rials has serviced our unit for both summer and winter, and is also so nice!

Westley Wallace

2024-01

Prince came out on time and provided exceptional service for our HVAC system. I highly recommend him and appreciate his work.

Mark Gulley (MacDaddy)

2023-11

I want to leave a 10⭐️ not a 5. Bobby went above and beyond for us. He was very informative and polite he always has a smile on his face. Best technician we have had yet. We highly recommend Bobby & Mike Smith Heat&Air ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Amanda Walker

2024-02

Dan and Matt did a great job. Came for a cleaning, but helped with other things that needed to be addressed. Nice, professional, and efficient.

Patricia Stout

2024-02

Incredible service. Showed up early to the scheduled appointment and went above and beyond to get my heat fixed. Will absolutely be calling them next time there's an issue

Jimmy Waller

2022-04

The customer service with Mike Smith Heating and Air Conditioning is OFF THE CHARTS. They did an amazing job with my new install as well. His people are friendly, professional and very good at what they do. My HVAC died and they worked until 9PM to get me going until I could get my new unit installed. I would HIGHLY recommend this company to anyone that wants a great job, a great product, at a reasonable price.Jimmy.Service: Install AC

Cheryl Smith

2024-03

Hunter was very thorough and professional. He repaired the unit, then serviced the entire system. Thank you!

Sharva James

2024-02

Had an excellent experience when Bobby came out and checked my furnace out, he gave me the information I needed about what needed to be fixed and it was an over all experience. Thank you.