4.7 (51)
1928 Dual Hwy, Hagerstown, MD 21740
(301) 304-3260
veteransemergencyrestoration.com
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A C
2023-12
November 2023I’m writing this review for the Veteran’s Restoration Service Company, a full service mold mitigation, and repair contractor. Let me put the bottom line up front…If you have any type of flooding or restoration repair issues, do yourself a favor and Get Vet’s!My issue was simple; My home was flooded by a neighbor’s water heater, damaging my service room and parts of my living room. It was an unexpected small disaster, which left me reeling to find a quality contractor. I started the tangled process of the insurance claim, when I received an unexpected visit from a young man representing Vet’s Restoration. He quickly offered his services, as the company was already repairing another home damaged by the flooding. He was courteous, unassuming, and efficient in providing a verbal and written estimate. Ultimately, I was struck by the fact that he was the company president and CEO.Over the following weeks, his crew painstakingly worked through the multiple phases of the remediation process. They completed the work ahead of schedule, without any surprises or hidden costs, and my home now is even better than before. It was a godsend to find this company, so if you find yourself in a pinch to repair your home, remember, just get vets!Mr. C
Stacey Tosadori
2023-05
If I could give zero stars I would. I hired Veterans Restoration after I had a pipe freeze and break over Christmas. They came and tore out the drywall and insulation and then told me I had to pay for the tear out before they would schedule the repairs. I paid the invoice and now they are saying the repair job is too small to make money and they won’t honor their own repair quote. They stated the only way they would come back is if I agreed to have them paint my entire 3 car garage walls and ceiling for an extra $2000+ vs just the wall and ceiling area that was damaged (only 90 square ft). They are unprofessional and absolute crooks. Pictures of the mess they left for me.Service: Water damage-related cleanup & repair
Lynsie Romanek
2023-05
I had a fantastic experience with veterans restoration. They deconstructed and reconstructed my kitchen tile with replacement tile and repaired damage in my bathroom. They were timely, responsive and very detail oriented. Jacob was very meticulous and friendly. Thank you!! I love the work you’ve done in my home.
Myles Cirillo
2023-05
Had a freak tornado damage our roof. Veterans Restoration worked closely with my insurance company and made this about as stress free as an insurance claim can be. The roofing team was on time and quick, and professional. Did a wonderful job cleaning up after the demolition of the old roof. Overall great job, and I'd use them again for personal work.Service: Roofing
Latonia Williams
2023-08
I had a massive sewage backup and had no idea where to start. I called Veteran’s restoration and not only were they immediately on their way, they got to work as soon as they arrived. Joeseph was so polite and professional. He communicated what was happening every step of the way. He called every morning to provide an ETA which was wonderful. Joe, Slater and the rest of the crew worked so hard, nonstop until they had to stop for the day. Their attention to detail and work ethic is impressive. I wouldn’t expect anything less from a veteran owned company and they did NOT disappoint. I hope I never have to go through anything like this again, but if I do, they will be my only call. Thank you so much for your help.From a military spouse
Amanda Jelinek
2023-08
Kevin and Rangel were absolutely awesome! Very professional, thorough, and made sure I knew every step that was being taken during the whole process. Made my stress level drop! Would definitely recommend if you find yourself in need.Service: Water damage-related cleanup & repair
Tracye Johnson
2023-05
They are totally unprofessional. My parents have been out of their home since Thanksgiving waiting for them to finish and they still are not finish 2/21/23. My parents have decided to terminate their service. My parents are in their 80's and now the home is unlivable. Contact anyone else before thinking about using this service.They did return 2/22/23, to put back the doors and shelves they removed for painting. But the neighbor had to reattach the washer and dryer that was removed for drywall repair and replace the dining room table and chairs that were moved into the living room. A cleaning service had to be hired to remove the dust from all the uncovered surfaces and furniture.Services: Flooring, Painting
Kemper Baker
2022-05
We moved to the area about 9 months ago with our new born daughter. My wife and I thought we had found the perfect place to start our family but when we began removing carpet we found an immense amount of black mold underneath. We asked our new landlord about it and he emphatically denied that it was not there when we moved in. After asking a few of our neighbors we finally got to the bottom of it. Apparently the previous tenant had flooded the upstairs and it subsequently leaked through the first floor roof and into the first floor carpets. Our neighbor suggested Veterans Restoration as a solution to our mold problem (as they had previously helped them with some issues). The team here is timely and very professional. They walk you through every step of the process and make sure understand it as well as they do. After only a few hours I felt like I had known the worker all my life. They’re so personable and eager to help. At the end of the day my wife and I received top level service for fair pricing. I would 10,000% recommend this company to any of my family and friends. It’s so reassuring to have such a trustworthy and caring business to help us through our struggles during this hard time.Services: Mold inspection, Water damage-related mold removal
Lea McDowell
2023-08
Kevin and Rangel were fantastic to work with. Very communicative, professional, and punctual. They made this stressful issue in our home much less of a headache. I’d recommend this company and these guys to everyone!Service: Water damage-related cleanup & repair
Caitlin Howley
2023-05
Veterans was there for my business in a time of need. Was available immediately, explained the whole process up-front. Provided a wonderful experience and Hayden, Tony, Shawn, and AJ were so amazing for weeks while things got worked out. I would absolutely bring them in again for a project, hands down the best remediation crew I have ever worked with.
Brian McLane
2023-05
All Work LLC has completed two larger roofing and framing jobs as a sub for this company and working w Darrel has been super easy. they are organized, communicate well, take care of drawings and permits, and pay on time. you should have no reservations helping on one of their jobs.Service: Roofing
Roxann Karopchinsky
2023-06
Thank you Veterans Restoration for your excellent care during a time of great stress. Kevin and Rangel I truly appreciate your kindness and professionalism. I can honestly say you have help take a stressful situation and minimized it to the best outcome for me and my family. I have felt safe and confident in your care and that means so much in today's world. I highly recommend you both to anyone needing your assistance. Words can not express my gratitude. God's blessings always!! It is so nice to have a company who's employees are trustworthy, safe and professional. Again many thanks. RoxannService: Water damage-related cleanup & repair
Alena Mills
2022-05
My husband and I are redoing an entire house and found that the basement had mold everywhere. I contacted Veterans Restoration and the next day Zach had come out to look at it. We were scheduled to have them come the very next day to remove the mold. They were very quick and finished the job in a day, and they did excellent work! Very professional, responsive, and timely. Would definitely recommend them!Service: Mold inspection
Gary Feathers
2023-05
I asked for a mold assessment and Tavon came out to inspect my attic. He took all the time needed, answered all my questions, and was a complete professional. I called the company to discuss my decision and spoke to Brennan, who again, took my call and answered all questions and gave me free advice. A company is only as good as their people.
Jake Effland
2023-05
After stormwater flooded our basement, Veteran's showed up the same day I called to start the clean-up process. By the next morning our tech Tavon had done an excellent job removing potential mold damaged baseboard etc and cleaning the carpets. Their speed and attention to detail probably saved us a ton. And the huge dehumidifiers kept our basement toasty all week :)Services: Flood cleanup, Flooring, Carpet cleaning, Mold cleaning, Water damage-related mold removal
Garry P
2023-05
Had a severe water damage of ceiling and flooring due to toilet overflow at upper level of townhouse. After reporting the problem, Veterans Restoration team was proactive to schedule inspection and to provide required estimates. After having agreement on proposed estimates, they were very prompt and professional to get the mitigation work done. After that repair work was estimated and done with quality and minimal follow ups.Service: Water damage-related cleanup & repair
Mary Jo Hatala-Sellers
2021-05
(Note: I am posting the review for my mother, who does not have a Google account.)First, let me explain that I am partially handicapped and only have an outside entrance to my basement. I cannot get down the steps so I depend on workers being honest with me. The first company I hired were done too quickly. There are 4 rooms in my basement having the problem on the walls. It just seemed odd the work to clean up the mold, was done very quickly and costly. A neighbor took pictures and I could see the black showing through the white walls.I did some searching on the computer and came upon a company called Veterans Restoration. I checked on them and I felt comfortable when Adam Weaver, the General Manager, explained to me the process that would take place. I signed up and the following week, he sent two workers around 8 am. They explained to me they would be in my basement most of the day. They went over the step by step process they would be doing in the basement. Late afternoon, the process was finished and they showed me pictures. I couldn’t believe the difference between the 2 companies. Veterans Restoration deserves an A+ for a job well done and I would refer them to anyone who needs a job done well.Ethel HatalaSt. Thomas, PAServices: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal
Avery
2023-10
I called Veteran’s for help with a water heater leak and they were unbelievably helpful to navigate through the process and next steps. I cannot thank them enough for their help and peace of mind!
Oldman TwoFour
2021-05
The entire team was great! When a shower faucet failed and started bringing my kitchen ceiling down they came out immediately to help even though it was after hours. They removed the damaged drywall and cleaned up every speck. These are good honest folks! Don't hesitate to call them for help.Service: Water damage-related cleanup & repair
Libby Bond
2021-05
The employees were great! Always on time, very professional and took pride in everything they did. I am elderly and handicapped and these men did everything to help me and work around my husbands schedule. I didn’t feel like I had a strange company doing the work, I felt like they were my family helping me through a very difficult time. Everyone was so polite & trustworthy it just made every day a GOOD DAY. If that isn’t enough, my dog loved them!Services: Flooring, Painting, Fire damage cleanup & repair
Jason Parker
2023-05
Hayden, rangel, and tony worked on my house to remove water damaged flooring and vanities and they were flexible with their time and worked whenever I needed them to. Friendly and easy to get along with.Service: Water damage-related cleanup & repair
Austin Gladhill
2022-05
Very professional and fun to work with. Zachary Shoemaker has always been a great source of information and easy to talk to. Great guy!Services: Remodeling, Roofing, Flooring, Water damage-related cleanup & repair, Painting, Fire damage cleanup & repair, Water damage-related mold removal
Jo H
2021-05
Excellent from the original visit to the removal process. Great job completed by very nice, courteous employees. The owner visited and kept abreast of the process. He did a personal visit after completion to verify that I was a satisfied customer. Highly recommend!Service: Water damage-related mold removal
Shelby White
2021-05
Adam is very professional to work with. They provide a wide range of services with 24 hour support! I recommend them to others in need of restoration services.
Meghan Pachas
2021-05
Veterans Restoration was fantastic, they visited the house very quickly and remediated the mold/water damage issues promptly. They were very communicative and provided multiple updates throughout the process.Services: Water damage-related cleanup & repair, Water damage-related mold removal
Jonathan M
2021-05
These are honest, hardworking people who communicate well and get the job done efficiently. Also, super friendly. Nothing more you could ask for from a restoration company. Highly recommend.
Family Vierra
2021-05
Veterans Restoration is a straightforward company with employees that are trustworthy, fast, and very professional. I recommend this company for any water, fire, or other job!
Carolynn Shirley
2022-05
My husband and I are so glad we use veterans restoration for our water damage! Very polite and caring crew! Would most definitely use again!Service: Water damage-related cleanup & repair
Susie Miller
2021-05
Adam and his team were awesome to work with! Very competent, responsive and much integrity! Highly recommend!Service: Water damage-related mold removal
Lauren Johnson
2022-05
Amazing Company! Very professional, Punctual and kind. Would definitely recommend to anyone who needs the services they offer!
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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