AA Basement Waterproofing and Foundation Repair

Patricia Dorgan

2023-12

Steve and his company crew evaluated my house's foundation problem, fixed it timely, were very efficient, and had very reasonable pricing. Couldn't recommend them any higher! Excellent!

Christine Demasco-Cody

2023-06

I contracted AA Water proofing to install a vapor barrier, two dehumidifiers, and pour concrete in a newly purchased building that previously had a dirt basement. I found Steven Younker, the owner, to be very articulate & knowledgeable about the basement waterproofing business. Steven was responsive, easy to communicate and toss ideas around with, and had been a life saver and sounding board when I ran into an unrelated issue with an oil tank in the basement which was being worked on by a separate company. Steven's team completed the job within scope and completed it quickly. It has been about 6 months since project completion, and so far, so good - two thumbs up.

Robert Godfrey

2023-05

I contacted AA for a quote to take care of some water intrusion in my basement. Several days after I received their estimate, the situation became much more severe and involved a semi-compromised foundation. I called Steven, and he rearranged his schedule, came out the very next morning, provided a new quote, and began the repair/waterproofing job that same week. Throughout the entire ordeal, Steven and his team were knowledgeable, honest, trustworthy, and extremely quick to respond when I called with questions.

Christopher McMurtrie

2023-05

Very professional company. Steven was very helpful when determining what was the best solution for my basement. Was told it would be a 2 or 3 day project but was finished on day 1. When the sump pump was installed and tested they were not satisfied with how it was running and was told that it would work for the time being but would be back in a few days to replace with a sump pump they were happy with.

Jon

2023-05

AA was fantastic. They came up with two smart, cost effective solutions to complex water issues, and did an excellent job with the installation. When I had a problem that was not caused by their work but was related to the water issue, they came by and helped me. Can't recommend them highly enough

V Ferneau

2022-05

I cannot say enough good things about AA Basement and Waterproofing.They did EXCEPTIONAL work. Worked long hours even through a downpour going back and forth outside. The foreman, Danny, was so attentive and answered all our questions explaining the procedures during the process. They cleaned my basement afterwards leaving it in better shape than before they arrived!! How great is that?!! I would definitely recommend this company! They went above and beyond!

Michael Trump

2022-05

I am only rating overall customer service experience. This has no basis on their work, as they never made it out to my house to actually do any.TL;DR:this company lacks professionalism and customer support. Phones never get answered, and crews scheduled to arrive frequently no-call no-show. Their pricing is enticing but I quickly became worried that their quality of work would represent their quality of customer service.Detailed experience:I contracted this company to install internal French drain on one wall and sump pump in my basement. They quoted me at about $6,000 which is more than fair given that other companies in Allegany county were quoting $10,000+. Not to mention they offer financing which is great for someone who is juggling recent wedding and newborn expenses.The number listed is the boss’s cell phone, which he hardly ever answers. The 1st scheduled day of service, I took off work to wait for them to arrive. They no-call no-showed. I called the boss several times to no answer. Eventually he “got service” and returned the call 2 hours after the estimated start time. Apparently his crew tried to call my work phone (initial call that scheduled the inspection was from that line, and I explicitly said multiple times to not make that number the primary contact number).His crew foreman then called my cell said he couldn’t make it until 12 because they “needed to get materials” (don’t you think that should’ve been accounted for beforehand?). I informed him that I could only take off work in the morning and couldn’t wait around for him to arrive. His answer? “Just leave the door open for us” sorry, but no. I called boss back to reschedule. He personally guaranteed they would be on time next time, and he would be there with me to wait until they arrive if something happens and they are running late. Confidence revived.Fast forward to 2nd schedule date. Take off morning of work again, patiently waiting for crew to arrive. No-call no-show. Boss won’t answer his phone. No other contact information online anywhere. Eventually I get a call 2 hours after estimated time (again) from new crew saying their dump truck broke down and they had to drive to Baltimore and back before they could trek out to my house. They pushed it back one more day. I thought “hey, things happen. Must be just bad luck. I’ll give them the benefit of the doubt here.” I asked the crew lead if he could guarantee he would be at my house the next morning. He said “yes, absolutely. I’ll be there myself.” Confidence wavering.On the 3rd schedule date, I expect them between 9-10am. I get a text at 8:07 from the crew lead I spoke with the day before saying that they are down 2 crews because they have to get tested for COVID due to exposure from getting the new dump truck. Since this was the 3rd time they gave an excuse for not following through with their promises, I will be looking to spend my money elsewhere. If they can’t be professional enough to arrive when they say they will, or call the customer ahead of arrival time if something happens, or even answer the phone is customer calls with questions, how am I to believe their quality of work will be any different?Confidence lost.P.S. I actually lost money dealing with these issues, since every time I thought they would arrive with jackhammers for demolition, I had my wife and baby drive to my mothers for the day while they worked with the loud equipment.EDIT: star rating bumped up from 1 to 2, as I realize a few days later that a bad review hurts everyone at the company, when not everyone was at fault. While all parties lacked proper communication, Steve and Dwight (those that came to my house for a quote) are extremely friendly and knowledgeable within their trade. If they managed to arrive on time and get the job done, I have no reason to believe that they would not give quality work. However, it might be a headache to reach that point..

Annette Long

2022-05

I would not use this company again. They installed a structural support beam, but didn't consider the location of the door. A huge hole was cut into the door after the beam was in place as the only option to achieve a proper beam install. There was a significant lack of communication throughout the project (including appointment made and then cancelled due to scheduling errors, no communication on length of project, lack of revised written bid, ) and no permits were pulled.

Dale Dayton

2024-02

Met all deliverables on time and on budget. Positive experience!

Melissa Scruggs

2021-05

Steven did a great job fixing my foundation. No more leaks. AA is very good at what they do. Good pricing

Derrick McAllister

2023-06

Showed up when scheduled performed work that was discussed and was very neat and clean throughout whole project.

Twenty Eight Development LLC

2020-05

We had an interior french drain installed, AA was very professional, got the job done quickly and the right way. Highly recommend.

Mike Mullins

2021-05

Steven is very knowledgeable in all aspects of Basement Waterproofing and foundation repairs. Highly Recommend AA Basement Waterproofing.

Richard Llegnaioli

2019-05

Steven is a top notch basement waterproofer , He and his crew helped me out a great deal . Thank you again for the great work.

Chris Valentino

2022-05

The AA crew was extremely professional and courteous.

Joe Fedric

2021-05

Steven was professional and working with him was a breeze.

Brian Kendle

2022-05

Great company