3.1 (15)
8003 Hog Neck Rd, Pasadena, MD 21122
(410) 440-2991
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Susi Silesky
2024-02
I’ve used Dave for roofing before and had no issues. But he did moms house in 2021 and it keeps having leaks in the same area in the living room. Last two time he didn’t have the courage to come himself so he sent a woman from his team who seems very irritated by needing to review their work. They have now told us twice it’s not their issue. Yet- we clearly have a leak. Oh- and the ey replaced the sky lights too.
Stephen Louderback
2023-07
First off, we were referred to Charis from a friend that recommended we use them. They said their Aunt used them and she was very particular about her property (normally will find anything and everything to complain about). Their Aunt raved about the amazing job Charis did on her roof. So we got a quote from Charis (and 3 other roofing companies that were recommended).Charis did an amazing job with our roof (Back when we lived off Tick Neck near Edwin Raynor). They replaced the needed wood panels, installed architect rated shingles, and even fixed issues with our gutters (without charging for the gutters they installed newer angled nails rather than re-seating the older straight nail system that was failing). They were very professional, had great attention to detail, and they were much better priced than any other company we got quotes from. We didn't find a single nail or piece of shingle on the ground around the house after they were done. They kept us in the loop on when materials were going to show up and when they were coming out to do the work. I 100% plan to use them again next time I need roof work.Services: Gutter repairs, Roof repair, Roof installation
Yemi Arowolo
2023-05
Purchased a home that came with a roofing certificate from this company. After the first heavy rain we discovered a leak in the mud room bathroom. This was caused by a baseball sized hole in our roof towards the back of the house. Long story short, this company doesn’t like to call individuals back. I called three times over the course of a month, spoke with a receptionist that informed me someone would follow up, and nothing. Not a single follow up phone call. Our roof is still leaking. If you need roof repair, best choose someone who knows how to operate a phone…Look at how they response to reviews. They that lack professionalism, accountability, tact, and empathy. What a joke of a company. Stay far far away.
Jon
2021-05
I am not one to write reviews but wanted to save other homeowners the potential hassle in working with Dave Wandel and Charis Contractors. We had our roof replaced by Charis in April of 2016, and the roof is/has already leaked in two locations. One of the issues was apparent immediately after they completed the installation, causing buckets of water to come into the house. Dave came to assess the roof and issue, and mentioned that he would be back to fix it what he thought the issue was but he or any of his crew never came back. I had to remove 5 sheets of water damaged drywall and install a temporary funnel system to capture the the leaking water into two 5 gallon buckets. The ultimate issue was repaired by another company after they determined the shingles were improperly installed in at least this particular section of roof. To be clear, I emailed and called Charis at least two more times after Dave's "assessment", as I wanted to give them a chance to repair the issue given I was and still am under warranty. Since then the roof has developed leaks across a different 4ft x 8ft piece of sheathing that Charis had replaced during the original install. I have called and emailed the company 2 more times this year and have yet to receive a call back or response via email to at least acknowledge the situation or offer a solution. Given my 4 year ordeal in dealing with Charis, I have no choice but to rate the workmanship as very poor and the responsiveness as non-existent. Please call a different company to do your roof!!Service: Roof installation
AMANDA TOLER
2016-05
Highly recommend! My parents got their roof done and after seeing what a great job they did, I had my roof done too. David is very nice and very professional. He knows his stuff! Other roofing companies I had come out for an estimate... They took days to get me a quote. David came to my house the same day that I called and he gave me the quote on site and then emailed me the quote. Great job.
Laura Bryan
2015-05
My first impression with Charis Contractors was excellent. When I requested a bid for a rental the service was prompt and when I received the proposal all of his paper work was attached (business license, workers comp etc.). I sent in the signed contract and received an email confirming that he had received the deposit and had ordered a new skylight and would be in contact when the skylight came in. I heard nothing from him until an email was sent to my in box stating that his work crew was already on their way to do the roof that day. I called his office immediately and told them that they were not to do the roof and that they needed to give more notice before showing up on a job. After all it is a rental and the tenant needs to be informed. I wanted to be there too. I sent an email to the company immediately, stating that they were not to proceed on the new roof until he had spoken with me. He did not listed. The roof was put on despite me telling him to stop. When I called the next day his apology was, "I am sorry for putting the roof on in the fastest manner possible." He told me that he was in a class that day and could not be reached. I have to say that I do not believe him. If that was the truth and he was not on the job sight, that means his business is so poorly run that there wasn't a single person on that crew that the office manager could call and tell them to stop. Right after I hung up his office sent me the bill.Please save yourself a lot of worry and trouble and use a contractor who cares about his customers. He must feel that he can afford shoddy customer service because a roof is replaced so infrequently. You have to live under the roof and since it is an infrequent expense take the time to find someone who cares about his customer. I read the other reviews before I hired him and gave the company the benefit of the doubt. After all he learned from his past mistakes, right? Apparently not. This is how he conducts business.
RJG
2019-05
A few months ago I contacted Charis Roofing to repair a leak, remove part of a chimney, and cover the remaining hole. After the repair was made I found a 12 inch by 1 1/2 inch long gaping hole left by the workers. I also found there was no drip edge, and some exposed wood. I informed the owner via email about the gaping hole and exposed wood, and even sent pictures but didn't get a response. I then called and spoke with the owner who grudgingly agreed to send someone to look at the problem. The workers showed up without prior warning and rough cut a piece of flashing and placed it over the gaping hole and exposed wood. I later found roofing nails laying on the roof and nails driven directly into the shingles around the repair. Though it look shoddy and careless, I overlooked it in hopes it had fixed the problems. A short time later the roof in the same area began leaking again. I called and left messages twice and sent an email to the owner and got no response. Weeks had passed without a response. Since the leaking was worsening and causing more damage. I contacted another contractor to fix the twice faulty repair by Charis. Two different contractors, without any prompting, commented on the poor workmanship and obvious problems that would lead to continued and future leaks. Once I selected a contractor, they installed ice/shield in two places, step flashing, drip edge and new shingles. This isn't the first time I have worked with Charis Contracting and have had to be aggressive about getting things corrected or just let a shoddy job slide. The money I paid for the initial repair was $750 and the cost to fix it was $1500 leaving me out $2250. So, I could not, in good faith recommend Charis Contracting, LLC. As of today's date, 9/6/2018, there hasn't been any response from the owner to make it right or rectify the problems. Poor business practices across the board.
HEATHER OCONNOR
2021-05
Today I had a TPO roof installed on my rental property. As always i am very pleased with charis contractors I use them on any roof I need repaired or replaced for all of my properties.
Darnell Jackson The Gifted Singer
2022-05
Good job with my torch down roof no more leaks so glad I came across him on YouTube talking about roofs 🤩🤩🤩🤩🤩🤩
James McGowan
2018-05
Terrible service, I would recommend going ANYWHERE BUT HERE. They did a terrible job.
John DeCenzo
2021-05
Great
Monday | 7 AM-6 PM |
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Tuesday | 7 AM-6 PM |
Wednesday | 7 AM-6 PM |
Thursday | 7 AM-6 PM |
Friday | 7 AM-5 PM |
Saturday | 8 AM-5 PM |
Sunday | Closed |
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