5 (42)
18 Frederick Rd, Thurmont, MD 21788
(301) 750-2208
bulletproofexteriors.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alicia Tressler
2024-04
I had a challenging roof full of old wood, rot ,dips etc. BulletpRoof did a fantastic job, the team worked well and everyone was very professional! Bruce and Cody are especially helpful thoroughly explaining every step. I highly recommend them for any roofing repair or replacement!!
Tamela Ford
2024-04
Cody and JC came out to provide an estimate to replace three skylights and check for any roof damage and showed me pics of a few issues with my roof. Both were very thorough and all around great guys. I’ll update my review once the work has been completed but very impressed with their customer service and being so honest!April 17, work has been completed on 4/16, Skylights look great and from what I can tell the Ugly roof treatment rejuvenated my roof! Great job done by all, and thanks to Bruce for being on the job and JC for following up!
Mary Prator
2024-04
This was the first roof I have ever had replaced. It was really bad. Cody Lewis and his crew were great. They were polite, kind and did a super job. Cody walked me through the process and was there for any questions I had. My granddaughter said it looks like a new house.
Kiley Gray
2024-02
I found a leak from my roof into my house that was causing significant water damage to 3 different locations. Called BulletpROOF and someone was at my house the following day to check out the roof. Andrew was very knowledgeable about what the problem was and other weather damage that was contributing to my leak. Next step was submitting a claim to my insurance company, which had us at a stand-still for a week or so. After we got the claim approved, we were immediately on the books for a new roof!! Now this was happening between two holidays (Christmas and New Years) and they still made it happen within a timely manner. Andrew(mainly)/Bruce were our guys from BulletpROOF who made the process so much easier for us. We will be a forever customer! Great experience. Professional.
Emmitsburg Presbyterian
2024-02
Our historic bell tower was leaking. We could not determine the extent of the damage due to limited access to the tower. Cody met with us within hours of our call and used a drone to take pictures that showed the extent of the damage. Cody, Bruce, and everyone we came in contact with from BulletpRoof, - Kyle and Jarin, - were always courteous, caring and willing to help us out with our roofing issues. They kept us informed of each step in the process. The safety of their crew was a priority. They responded to our questions and went above and beyond to make the repairs within our reach. We highly recommend this company for their caring, responsive and professional work.
Cody Lewis
2024-02
I had been needing a roof since i had purchased the property. I was working for a place that gave a rebate on roofing material if i used a "MASTER ELITE" GAF ROOFER. I contacted Bruce at bulletproof to perform an estimate on my house. After noticing that most folks were a week or more out i was impressed that Bruce was out there the day that i called. Out of three roofers Bruce was the only one that actually got on the roof and inspected it and its entirety. I was impressed with his knowledge base in the trade he even gave me the name and color of the current shingles on my house and gave me a little history lesson on them. After receiving my estimate and reviewing it he was fair on price but i was impressed with his LINE ITEM estimate breaking down each piece and part and how it should be installed. I ended up leaving the place i worked and coming to work for bruce because i had never seen someone with so much passion and expertise for what they do and i wanted to be a part of that.
Megan Rohm
2024-02
Andrew was great communicating set up to come look at our leaky roof during bad weather. The owner came onsite to address our needs and was well versed in interior and exterior projects. Wonderful small business that clearly works hard to maintain the integrity of their name.
K Rudolph
2023-12
Andrew from Bulletproof was phenomenal. He worked with me to file an insurance claim for the storm damage to my roof and took the time to explain the whole process. On roofing day, he helped jumpstart the car that needed to be moved so the roof could be replaced (that’s full service roofing), He supervised the work at every stage (going up on the roof to check the work) to make sure it was done to his ultra-high standards. The crew he brought were fantastic as well. The lead on the crew has 18 years roofing experience. The team put in a very long day of strenuous work and completed the entire roof replacement in one day. The metal pieces are fit exactly, and for the first time in a long time, I have no doubts that the roof will keep the house secure. He used an architectural shingle that can stand up to 130 mph winds. The roof looks beautiful. Bulletproof Exteriors should get eleven stars, not five.
Stephen Bukovac
2024-04
Got a new roof done on my mobile home, Andrew and his team showed up at 7:00 am,got set up and went right to work,put tarps down around the whole house, tarped the sides of the house and porches to protect everything, tore the old shingles off,replaced some rotting plywood,put down the undergarment and new shingles,vents,etc.Andrew kept me updated and informed throughout the job,they cleaned everything up when they were done you couldn't even tell I had a major job done on my house,the new shingles look absolutely amazing, very professional and efficient workers and company, I highly recommend Bulletproof Exteriors for your roof repair or replacement
Russell Schantz
2023-12
BulletpROOF Exteriors replaced my roof yesterday. 100% positive experience from first contact with Cody Lewis who explained the entire process from beginning to very end. The work crew was amazing with their years of experience, attention to every detail, and apparent pride in their work.CLEANUP - tearing off an existing roof shingles and tar paper is, by its very nature, a messy proposition. One man on the crew did nothing but cleaning constantly - he was down in the bushes, hand picking up scraps. I think he put probably over 100 miles on his rolling magnet, running it back and forth over the lawn, the driveway, and in the planting beds to pick up old roofing nails. I am VERY pleased with all of the work that the crew did and particularly happy with their cleanup efforts.QUALITY - the products BulletpROOF used are great from the ice \ water shield membrane, the waterproof and breathable underlayment, to the ridge vent, and, of course, the SHINGLES! Beautiful in appearance, the GAF shingles are just plain amazing in how they are constructed.WARRANTY - BulletpROOF, a GAF certified Master Installer, takes the time to carefully comply with all of the requirements that GAF imposes on them. A 30 year, non-prorated warranty (transferable to the next owner) on both materials and workmanship is just about unheard of in the roofing industry.All in all, as I stated above, a 100% positive experience from start to finish. The roofing job is, in my estimation, well worth the cost.
joseph noton
2023-11
Had other roof companies say they could fix our rof and failed and did a poor job. Then in a storm part of the poorly laid roofing flew off. Bruce and his team came out quickly and tarped the missing section. Then within a few weeks they whole team came out tore off the old stuff and layed down a beautiful new roof. Over the two days they layed down tarps and cleaned up the mess and by the time the job was over you would only know they were there by the awesome new roof on our home. We can't say enough great things about them and recommend them to everyone we know.Services: Roof repair for storm & wind damage, Roof repair
Lisa Savitski
2023-08
Bruce and Andrew were wonderful to work with and the guys on the roof were FAST, detailed, and experienced. No complaints. They really fight for you when dealing with insurance companies and are an advocate for those who are entitled to coverage they are being denied. They fought for us for over 6 months! Highly recommend!Services: Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof repair, Roof installation, Roof damage repair
Shari King
2024-04
Excellent customer service and top notch quality workmanship. Very please with this company. Highly recommend and would definitely use again and again l. Thank you for your wonderful service. ☺
Batina Germain
2023-07
Bruce, Kyle and their crew are fantastic! Kyle was with us every step of the way, answering questions and helping with the whole process with our insurance company. Very patient and understanding of our concerns. We highly recommend this company; they were knowledgeable, professional, and finished the job faster than we thought it would take! Our roof looks absolutely gorgeous, we can’t thank everyone enough for everything.
Peggy Ballew
2023-08
I highly recommend BulletpROOF Exteriors. My husband and I had them put a new roof on our house. They were prompt, responsive, and did an excellent job. Our church also used this company to put a new roof on our building after the roof was damaged by a windstorm. They worked with our insurance company and completed the job with no problems. I would not hesitate to recommend them to anyone needing a new roof.Services: Roof inspection, Roof installation
Lydia Spalding
2023-09
BulletpROOF replaced our roof and did an excellent job! We would like to thank Bruce Boyd, Cody Lewis and Jarin Clem for the help with the roof replacement. We would like to commend Jarin Clem an advising us on the work as it was in progress. Avoiding a rain delay, he went out of his way to answer any questions we might have had. He helped ease our mind about the roof replacement. Jarin Clem is an excellent and professional foreman. BulletpROOF should be honored to have him on their staff. Thank you for a job well done!Service: Roof installation
Laura Graham
2023-05
Bruce and his team replaced my roof due to wind damage about 2 years ago. Their customer service and response time is exceptional. The whole process was explained to me. They assisted with the insurance claim and had my roof finished and my yard cleaned up in no time! I had a concern today and received a response in less than 5 minutes! I highly recommend these guys!!Services: Roof repair for storm & wind damage, Roof inspection, Roof installation
Dee Stevenson
2023-11
I'm posting this for James Stewart. Bulletproof is reliable and has great workmanship. They worked closely with my insurance company to make sure I was fully taken care of. I highly recommend BulletProof!
Jason Dean
2023-05
The house looks great and the whole crew did a fantastic job! My wife works from home and the very first thing she said to me when the guys started the job was how nice everyone was. Bruce was super helpful getting everything coordinated with our insurance and Trey and the whole crew did great work. Definitely happy to have had BulletpROOF do the project for us.Services: Roof repair for storm & wind damage, Roof installation
Candace Delauter
2023-09
Our roof drain was flooding and we were unable to get that high to see what was up there. Called bulletproof, they cane out fast and were very professional. The gentleman was very friendly and retrieved the clogged item (kids toy!). I am looking forward to an upcoming exterior project with them as well!
Rose Jennings
2021-05
Bulletproof Exteriors LLC is the best hands down!Bruce was easy to get in touch with and communication was excellent. He always answered all my questions and explained the process from start to finish.The roof was replaced in a timely manner and the clean up was the best.I would recommend only Bruce and his crew.The new roof is perfect!Service: Roof installation
Robert Jester
2023-05
What a pleasure to work with this company. True professionals in every aspect. Tree fell on our house day before xmas eve 2022. Within hours the company was here with their rep Cody and a tree company. Tree was removed on xmas eve in below zero temps. Roof was tarped. Now the insurance company fun. They were only going to repair the damaged area. Cody fought for us for a whole roof replacement and got it done. You need a roof? Look no further. This is the company to call!Services: Gutter repairs, Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation, Gutter cleaning
Rick Brugger
2021-05
I needed the front of my house sided and I also needed all the wood trim capped. I tried 23 local contractors, all most all of them passed due to the size or wanted an outrageous amount again due to the size. I called BulletpROOF and didn't have to beg Bruce like the past other contractors. He is down to earth, has a wonderful crew and most of all they do Quality work! I'm glad that when I go to get my roof done I already have a dependable company to work with now.
Scott Ratke
2021-05
I am so impressed and thankful for the job, beautifully done by all associates from BulletpROOF Exteriors. Professionally done from beginning to end. Since this was my first experience with insurance claims, Bruce is so helpful with explaining options and the following steps. If you feel you may have any hail or wind damage to your roof, I STRONGLY RECOMMEND that you request an estimate/investigation from these hard workers!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair
Katie Heidel
2021-05
We were very impressed by Bruce and his team! The quality of work is exceptional and their responsiveness and communication are top notch! They really went above and beyond to make sure we were satisfied with the work they did. Highly recommend giving them a call if you even slightly question the integrity of your roof.Services: Roof repair for storm & wind damage, Roof repair, Roof installation
Rebecca Nevells
2022-05
I just got a new roof done by BulletpRoof Exteriors. I have never had a better experience with a contractor. These guys are great. The customer service is outstanding and the work was done exactly as scheduled. Super job cleaning up after the job was finished. Highly recommend!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation
Tiffany Shorten
2021-05
WE LOVE OUR ROOF! I cant say enough good things about this company. The employees were always so nice and cheerful(especially for it being 7 am) as I passed them on the way to work. Also, with that being said, we are demoing our house so my husband always has all his tools laying around. Its such a pleasure to find a company with good honest employees to where we didn't even have to give that a second thought. Thank you all for getting our roof on so fast. Next we will be calling you for siding! Thanks again.Service: Roof repair
S. W.
2022-05
Bruce came out to inspect wind damage to my roof. He was down to earth yet professional, very easy to work with. He inspected the roof and luckily didn't find any other issues, and was able to repair the damage same day. Will definitely work with him again.Services: Roof inspection, Roof repair
J P
2024-04
Excellent job. The workers were great and clean up was excellent
Tiffany Markuski
2024-04
These guys are the ABSOLUTE best in the business!! Professional, prompt and amazing!!
Monday | 8 AM-6 PM |
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Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | Closed |
Sunday | Closed |
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