Home Services at The Home Depot

Roxana Osorio

2015-04

I hated it! Never go here EVER! Avoid if possible. Home Depot owed me a $600 refund from some granite counter-top. They made me go through hopes to get it. Took 2 weeks. WORST service ever! I went in the store to encounter this refund and ask why it took so long and they ignored me, gave me their backs and said they were busy. There were 3 workers helping one customer. To get my refund, I had to call corporate and corporate had to call them to transfer it. They lied to my face and said they called me regarding this which was a lie. They were helping me and confirmed they owed me money but never refunded it. A week later I went to the store to make sure they gave me my money. I was so stressed about this, the women I dealt was not friendly or helpful so in the middle of the conversation I had to walk away because I was starting to cry because of all the hoops I had to go through and still at that point no one was helping. Eventually, I did get the refund but after all that work. Way too much work. If you need granite counter-tops go to International Stone directly and not home depot as the middle man. International stone will probably give you a better deal anyways.

Katikie Appleberry-Robinson

2017-04

Worst experience on the planet...I paid for a front and patio door back on 9/20/16. Original install date installed was 11/1. No one ever called to confirm or advise on the appointment time. So I took it upon myself to call the store to follow up. Andrew the associate who had handled my sale told me the installers would call me; they never did. On the day of, I called the installers only to speak with a woman named Renee who was very short with me on the phone. She alleged she had called my husband with the time frame; which I was able to confirm with my husband was false. Less than an hour after hanging up with the installer, I then received a call from Jasmir advising that the installer had been injured and would have to reschedule. I expressed understanding that things happen, but was not happy I had missed a day off unnecessarily and shared my concerns with the installers unprofessional tone. Jasmir stated I was not the first to express this concern.I was then called back by the installer and told that they would be out on Saturday 11/12/16; to install my 2 doors. On 11/12/16, the installer shows up to my home livid, stating that the store told him the items were already delivered to my home. I thought how could that be possible, when no one ever showed up for the original install. The installer then stated to me point blank, "I have been at the Chelsea Home Depot since 6:00 AM and they could not find your materials. I am going back to the store to find the materials. But want you to know the doors will not be installed today" I then called into the store and was told Jasmir was not in till Monday; a message would be left for her. I waited until 11:00 AM on Monday 11/14/16 to call Jasmir, since I had not received a call from her; in my message I requested a callback or I would come down on my lunch hour. I never received a callback from Jasmir. I went to the store where I was directed to the Pro Services desk. There I asked for Jasmir and waited there for nearly 40 minutes, only to be told she had left early for the day. I was offered her Manager Melinda. Melinda told me to meet her at the service desk. At the service desk I was greeted by a gentleman named Jorge. Jorge tried his best to assist me but once I explained the issue he agreed that, the manager was needed. While waiting Jorge did try to reach out to the installers and had no success. Please note I had now been on lunch for 2 ½ hours just trying to talk to someone in the store. I called work and let them know I would not be back for the day; because I was hopeful this matter would be resolved. When Melinda came out she made it appear like my sale with Home Depot is complete and the issue is now the installer, which although they hire them they cannot control how they deal with installments. She then stated my option was to pay a 15% restock fee for the doors and cancel the order or she could see what she can do to work with the installer. I immediately advised Melinda, I did not feel the 15% restocking fee should be my concern as I have done nothing other than purchase a product and service. Yet everyone’s response from Jasmir, to the installers and now her is as if I have some accountability in this mess. I also shared my concerns related to the installer with Melinda, who also acknowledge this was not the first time they heard that the installer staff person was unprofessional. I also expressed my frustration with Melinda on the lack of communication on what was going on with the process and how I had to keep chasing down the information on my own. Melinda gave me her card. Today's call was the installers could not come out until 12/10/16. I expressed this was unacceptable and asked for Store Manager. I was told he would follow up at 2:00 PM today. I will keep you guys update on the outcome.

Alex Oberle (BEACHMONT HOBBY)

2022-04

This face says it all