Water Fire Mold Restoration Services

Emma E

2024-03

Thankful for Jared and the team that came out quickly to resolve our issue during Christmas break. Gerry testing for asbestos as well. The whole team was professional and respectful during the process. In a time of crisis, I’m grateful for how uncomplicated the process was and how Gerry 2 dealt with the insurance. Recommend to anyone that is unfortunate to have a water/fire/mold issue. 10/10.

David Richard

2024-02

I want to thank the team at Water, Fire, Mold for the tremendous job their team did for my facility in MA after our roof suffered a major failure. Their team arrived within hour and a half of my call and their team lead, Jared did a fantastic job of setting up their equipment to limit the amount of damage to my facility!!! I would highly recommend this team for any Facilities professional that needs any of their services.Dave R.Facilities Manager

Meagen Donoghue

2024-02

In an unprecedented temperature change in February 2023, we had a monumental disaster from significant cracks and ruptures of both a water main and sprinkler main eruption that disrupted a multi-tenanted commercial building. We weren't the only ones in the city, the county, and even in the state. After calling some of the larger remediation companies, who to this day never returned our call, Water Fire Mold came through that very same day. They were calm, collected, honest, and communicative throughout the entire process. They got the work done in rapid fashion and it was done respectful of the various affected tenants. We couldn't have asked for a better company to work with through the stressful disaster. There is a reason why you buy or use the services of local companies, and Water Fire Mold epitomized this. For your remediation needs, I strongly suggest you go with this quality local company who not only works in North Central Mass, but throughout New England. We will certainly use them again if need be (but I hope we don't ever need to :) ).

Brant IX

2023-11

I spoke with 3 different vendors with regards to a Mold Issue within my Master Bath. Jerry was the only one who actually tried to help even before we attempted to schedule to have him come out for the inspection. His fee was more than reasonable, and we discussed options including whether or not we would need to submit an insurance claim for the amount of work that would potentially need to be done. Jerry was very thorough, and very trustworthy, it is so rare these days to meet people who are Authentic in their work and not try to take advantage of you. Highly Recommend WFM Restoration Services.Services: Mold inspection, Environmental due diligence

Ana Soto-Andrews

2024-01

My entire experience with this company was A+. Jerry was phenomenal explaining the process and getting a crew out. They did a great job! I would highly recommend this company to anyone that runs into that unexpected disaster.

Derek Diehsner

2024-02

I cannot say enough great things about Water Fire Mold. Mary Lee,Jerry,and their team are the best! Their attention to detail on everything they do is amazing! If there is a problem they are your solution.

Bryana Boudreau-Sacino

2023-07

I cannot say enough great things about Water Fire Mold. Jerry, Mary Lee, and their team are the best in the business - they are quick to respond, highly professional, and, most importantly, they truly care about helping their customers. This is the second time we have had to reach out for assistance - the first time for a leak and wet spot in our ceiling caused by a plumbing defect, and this time for a broken pipe that partially flooded our basement. In both instances, Jerry and Mary Lee had someone come out to our house first thing the following morning (as both were late at night - although I am sure if it was an extreme emergency they wouldn't have hesitated to get someone out right away!) to take a look at the issue and install equipment to dry up the water and make sure there was no further damage. Water Fire Mold's team truly takes the time to examine the situation and make sure they are completely addressing any and all problems, which is so important for things like this. Nobody ever wants to or plans on having to call a remediation company, but if you find yourself in the unfortunate position of having water in your basement, mold in your attic, or dealing with the aftermath of a fire, don't call anyone BUT Water Fire Mold. Thank you Jerry, Mary Lee, and your team for helping us out once again! We are truly grateful for all that you do!

Alicia Vallee

2023-05

We called Jerry & the Water Fire Mold team when mold was discovered during a home inspection. Jerry & his team were responsive, professional and did a great job removing all the mold we had in our basement! We appreciated their timely response to our call as we were under a tight timeline to get this resolved. Jerry was friendly, easy to communicate with and he explained the entire process so there were no surprises. I would highly recommend!Services: Mold inspection, Mold damage restoration

Andrew Chase

2023-05

While I did not work directly with Jerry and his team as a direct customer (my issue was outside of the scope of the work that they do), I can speak to Jerry's professionalism and character. Despite him having no reason to, Jerry was willing to take time out of his day to speak with me about the issue I had, offer advice and put me in touch with people who would be able to help. Outstanding customer service - and I'm not even a customer! On that alone, I can recommend you give Jerry and his team a call if you need help with any water/fire/mold-related restoration.

Barry Rosenberg

2022-05

WF&M did mold mitigation and asbestos testing. Jerry has a great sales personality, a trait which is not always accompanied by great and honest service, but in this case it was. His crew was punctual and polite, Jerry came on site to make sure the job was being done right, and made my options, service updates and the reality of mold mitigation clear. What impressed me most is that after the job was finished he readily advised me and referred me to contractors when I called him for guidance.Service: Water damage-related mold removal

Leah Bowden

2021-05

Our experience with Jerry and his team has been amazing!! If you are experiencing any problems with mold, water damage or fire don't hesitate to call!!!!! Jerry and his team will be there rain or shine day or night!! Water Fire Mold Jerry and his team have been so supportive helpful and compassionate with our unfortunate situation. I would recommend them to anyone....no EVERYONE!!!!Services: Water damage-related cleanup & repair, Water damage-related mold removal

Christine Lima

2021-05

Jerry and his team are phenomenal! Do not seek services anywhere else, call him and you will not regret it. His team mitigated our mold issue in our master bathroom and completed the job quickly. Knowledgeable, efficient, professional, reliable, and most of all down to earth. He helped me throughout this entire process including speaking to my insurance on my behalf and explaining every bit of information, offered great advice, and communicated with me every step of the way. Even after their work was completed he still goes out of his way to help out any way he can. Customer service is excellent. I would definitely recommend to everyone I know.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Justin Bowden

2021-05

We own a multifamily unit. Our first floor tenant had informed us about mold in the bathroom. I had contacted Jerry to come out and he came out that day. He noticed what also looked to be water damage in the bathroom. Eventually through discovery process we found that there was major water damage in both the bathroom , kitchen and an adjoining room. Jerry and his team have been extremely professional in handling everything for us. They are a pleasure to work with. They are prompt, knowledgeable and we are so fortunate to be able to work with them. They have come out even late at night to assist with this issue. We highly recommend Jerry and his team if you have any time of Water Fire or Mold damage and need remediation done.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

KC Traina

2019-05

I want to thank Jerry , Maria and the team at Water,Fire & Mold for their amazing service . Their attention to detail to my mold problem was incredible. They scoured my entire house from top to bottom like it was an operating room. They treat you like family and genuinely care about you as a client going over and above the call of duty, unlike the previous company that did not properly handle my water /mold damage correctly. Jerry also worked with me when the cost exceeded my insurance coverage. Thanks to them I am now feeling a lot better. I can't say enough about what a great company they are.

Danielle Vaillette

2021-05

Jerry was a life saver when it came to the water damage that was turning into we found in our home. When we called he came right over within an hour to take a look for us, and within a week he had our problem taken care of! Very friendly staff, and they work very clean. I never felt like my house was "under construction" as every time they left their work space was immaculate.He also helped us figure out how to contact or insurance company to make sure that all of our repairs were covered.They work around your time availability and are always punctual.I highly recommend contacting Water Fire Mold even if you just suspect that you have an issue.We will be using Jerry and his team from here on out!Services: Water damage-related cleanup & repair, Water damage-related mold removal

Brad Lamothe

2020-05

Jerry and his team were excellent. He was at my house when I needed him and quickly got to work after assessing the damage to my bathroom. I could tell right away they were knowledgeable. They kept me in the loop throughout the entire process and helped me make informed decisions on what steps to take next. If you are looking for an honest and caring team to take care of you and your property, look no further. I told Jerry on the final day he was at my house “I don’t wish disasters or misfortune on family or friends, but should they need assistance regarding water, fire, or mold remediation, your number will be the one I give them.”

Douglas Thorpe

2021-05

Jerry was fantastic! We are selling our house and their home inspector thought he might have spotted some black mold in the attic. Our realtor contacted Jerry and he came right out, took samples and had the results in minutes with his portable analysis system. No mold to worry about! Instant results and instant relief! The written report was sent to my email the same day. Even if he had found an issue, he said they would take care of it right away so the sale would not be impacted. Superb service and satisfaction.

Carley Taylor

2020-05

Jerry and is team are amazing! Jerry is extremely knowledge, patient and very responsive to questions. After having a bad experience with another mold remediation company I am so very grateful to Jerry and his team. With in a few minutes of speaking with him I felt immediate relief. Throughout the process his has encouraged questions and responds right away. I have had such a peace of mind since working with Water Fire Mold. Truly amazing!

Ashley Armstrong

2021-05

I just have to share how kind the owner Jerry is. I called today in a panic as we were experiencing water coming in our bay window. Jerry walked us through the process and arrived to our house at his earliest convenience. He explained to us exactly what we had to do to fix the problem. I am sure he could have fixed the problem and charged us or our insurance for it but clearly he is a stand up guy and business owner. I will be sure to recommend his services to anyone that may need it. Thank you so much Jerry we appreciate you!

Anthony Sacino

2020-05

My wife and I contacted Water, Fire, Mold after we noticed a wet spot in our ceiling. Jerry was very responsive, and came out the next day, on a Saturday morning. Jerry was very thorough, and explained everything he was doing in a clear manner throughout the entire process of isolating the issue. After his inspection was complete, he broke everything down for me and recommended professionals that would able to solve our problem. I would highly recommend Jerry and Water, Fire, Mold to anyone with similar issues in their home

Paola Hernandez

2019-05

I highly recommend Water Fire and Mold because I have never experienced such great customer service in the past. From the first day when Jerry came to our home I could automatically tell that he understood our situation. He was sympathetic and treated it as though it was his own home. He was able to explain the process step by step and didn't make me feel like a burden for asking questions. I was impressed by the quality of their work and the knowledge that Jerry expressed while guiding us through this process. It is not an easy process to go through but they always made us feel at ease from the initial inspection to the end. It never felt as if they were there only for a paycheck, they truly care.

Jessica Marchant

2020-05

We were very pleased to recently work with Jerry and his crew on a mold remediation job at a home we were selling. Jerry answered his phone on a Sunday and even met us at the job on a holiday. He is honest and obviously cares about his clients and his work. The process was fast and the price was fair for the work performed. We would happily use Water Fire Mold again.

nick wilmot

2019-05

So we had a pipe burst the other day. Jerry and his crew came out the next day and started taking care of the water saturation issue we had right away. I can not say how happy I've been with the work him and his team have done. He's helped walk us through the insurance aspect of this whole situation and has been absolutely amazing to deal with. I'd recommend Jerry and his company to anyone dealing with this issue we've had to deal with. He's the absolute best! Thank you for everything.

Katherine Pelletier

2022-05

Water Fire and Mold is an absolutely amazing company. Jerry worked around my busy schedule and took time out of his to explain every step of the process from the insurance claim to how to deal with contractors.The demo team showed up on time and worked so efficiently that they finished in one day (I had to have my whole bathroom floor ripped up and my kitchen ceiling ripped up as well). They didnt leave a mess and took everything with them. All of the people working on demo were extremely helpful. They also left industrial strength blowers and dehumidifiers to help dry everything out for a few days.A few days later I came home to my kitchen flooded. I immediately called Jerry in a panic and he dropped everything he was doing (out at dinner and the food had just arrived) and drove an hour to help me, only to find out it had nothing to do with him. He then helped me find an emergency plumber to fix the issue.If I had chosen any other company, I would not be as prepared nor supported. The job doesnt finish for WFM when they demo, the job finishes when you’re living in your home again. I cannot speak their praises enough. You will not regret calling them.Services: Water damage-related cleanup & repair, Water damage-related mold removal

Angela Noelle

2019-05

Jerry was referred to me after we had some water and mold damage in our house from a pin hole leak. I called him, and he was able to come and take a look the same day. He professionalism and communication is top-notch, and he was great at walking me through the steps, from the insurance process through the work he did, and beyond. His work is also very thorough and his crew was pleasant and respectful. It's difficult to find responsive companies that do great work, and I feel fortunate to have found WFM. I would recommend them to anyone who needs this type of work done.

Janis Roth Cooper

2019-05

Jerry and his crew did a great job. The cost was reasonable and Jerry worked directly with my insurance rep. for the work that was covered by insurance.The crew was professional and friendly and performed the tasks in a timely manner.- Jerry was great at explaining everything that had to be done.- Any additional issues that were found after the original insurance estimate, we're photographed and sent to the insurance agent.From the mold remediation needed in the attic due to condensation in the vent system, to the water damage to my hardwood floors from a leaking portable AC unit, everything was done efficiently and thoroughly.

Tim Gearin

2021-05

I can't recommend Jerry and the team from Water Fire Mold enough. He was incredibly responsive, extremely friendly and down to earth, and his team did a fantastic job with our emergency project. I hope to not run into more water damage/mold concerns in the future, but if I do, I know for sure that Water Fire Mold will be my first call.Services: Mold inspection, Water damage-related cleanup & repair

Katie Cronin

2019-05

Recently we encountered a small mold spot in the ceiling of our laundry/mud room. Through recommendations we contacted Jerry from water fire and mold. Part of the issue was the sewer pipe on our roof wasn’t sealed all the way causing water to flow onto our ceiling. So not only did they fix and seal that pipe, they cut out our ceiling, and trim removed the mold and then repainted the ceiling and trim and the whole area. We were very pleased with his efforts and he also worked with our insurance company too. We would recommend Jerry and his crew from Water/Fire/Mold

Brandee Benson

2021-05

When we experienced a fire at a property that we owned Jerry from WFM ended up showing up as the trucks were still at the property. He literally went step by step with me from start to finish. He gave me awesome advise on how I should proceed (I've never had to deal with the after math of a fire before) and kept it going even now since we are still dealing with delays due to Covid-19. I highly recommend them for anyone in the area that has damaged property from Water, Fire and Mold. Thank you Jerry for helping me out in my time of need! I would have been WAY more stressed out if I had to face that alone.Services: Mold inspection, Fire damage cleanup & repair, Water damage-related mold removal

Sarah Benton-Rummel

2022-05

My partner and I called Jerry when we discovered a mold infestation in a home we are renting. We had a consultation appointment within days of calling, and Jerry was extremely helpful, informative, and patient. He walked myself, my partner, and our landlord through the specifics of our mold scenario, when none of us had much knowledge on the subject. He guided us, realistically and strategically, through the insurance process, and supported us, above and beyond, every step of the way.Once we survived the insurance process with Jerry's help, MaryLee and Jerry, along with their team, came to our house for the 3-day remediation process. MaryLee and her team were extremely respectful, considerate, and professional. MaryLee is compassionate and understanding, which permeates through the team.As much of a nightmare the mold infestation was, it was made significantly less stressful with the genuine care and support from Jerry and MaryLee. We are so grateful for the high quality, honest, and professional work of WF&M.Services: Mold inspection, Water damage-related mold removal