Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Greg Morin
2020-05
Prior to hiring Trahant, I had heard nothing but good things about them. While initially impressed, the end result was not what I expected.The positives -1) They came out and replaced my roof the first week of February, when nobody else would2) Cost was very good3) Quick and clean job (had almost 20 men on the job)4) Initial communication was goodThe negatives -1) They damaged my new gutters (see photo)2) They did not install a drip edge on one side of my house (photo with red paint from our old drip edge shows this). On the other side, they bent it3) The good communication stopped when I called to voice my issues. I had three conversations about the issues with the job with the same rep that gave me the bid and was my point of contact during the job. Each time, he told me they would come out to make the repairs. They never did and I never heard back from them.
Kevin Donaher
2019-05
I highly recommend Trahant Roofing. We had our entire roof including the garage stripped and completely shingled in 4 hours. The roofing crew arrived on time and immediately went to work. Each member of the 25 man crew had specific duties and within no time ladders and coverings were placed on every side of the house. It was amazing to see how much can be accomplished in a relatively short period of time when everyone is working as a team. Even more impressive is the owner, Billy Trahant worked along side with the crew to make sure the job was completed in a professional way.The roof looks great, the yard was swept clean and the price was very good.
Thomas Finnegan
2023-07
Our house was fully renovated - Trahant did the roof. They did an incredible job - but thats not why i'm posting. We had a leak recently - turned out the sub-contractor that did the venting did a poor job (wrong size boot for the pipe, poor job sealing it etc.). Trahant came in within a few days and fixed the poorly done work that the sub-contractor did, no questions asked. Above and beyond!Services: Roof repair, Roof installation
Dave
2024-02
We want the owner to reach out to us asap!We have waited long enough. Can we add our photos.. or would that be not so good.We have requested the owner reach out.And we are asking for osh ,A insurance claim
Lauren Robinson
2021-05
My experience with Trahant was great. Ken sent me a detailed estimate and answered all of my many questions. He was knowledgeable and communicative throughout the process. The crew that came to replace my roof were friendly, fast, and very thorough. They cleaned up so well that no one would know they had ever been there. My roof looks great and I am very happy I went with Trahant!
Katie Ring
2022-05
At first they seemed to be good. They sent a huge team and finished my roof quickly. A month later two different contractors were at my house to address insulation and windows and both told me that the roofing job had not been done correctly by Trahant. Mass save rep said we had improper venting, and the window contractor said they had nailed the new roof into a lot of rotted wood and he would have to cut back flashing and redo big sections of the job to fix it. When I reached out to try to figure out how to make this right Trahant was extremely unkind to me on the phone. They were slightly more willing to communicate with my husband but nothing got resolved. I did make a point in asking, when first booking the job, if they would make repairs as needed when replacing the roof. I was assured they would, but after seeing how they work, they’re very focused on a fast pace and seem to find it more important to finish the job in half a day then to do it correctly. If your house is in good shape and does not have any other issues and you’ll probably have an OK experience. However, if you have a older home that does need repairs near the roofline please know these guys are focused on fast and not taking the time to do the job thoroughly and correctly. If you call the question them after you will be met with hostility.I’d heard so many good things about this company, and many neighbors in Marblehead are using them, but buyer beware! We had a truly awful experience. It’s going to cost me thousands to repair and redo the work because they didn’t want to slow down and do it right. If I could leave 0 stars I would.Service: Roof installation
Kathi Bakas
2022-05
Look no further.....Trahant Roofing is OUTSTANDING!!! They replaced our roof today or I should say "roofs".......the roof on our house, the roof on our attached family room, the roof on our attached 2 car garage and another roof on our separate garage behind our house. So it was quite a big job. They did such an excellent job that I wanted to write this review. To start, we want to thank Ken for the excellent Customer Service when contacting him for a quote. As busy as he was with 400+ calls a day he spent as much time as we needed to answer all our questions & returned our many calls promptly. He is truly an asset to the company.Ken told us they would arrive on the job at 8 am and sure enough, they had all the tarps in place to protect our house and were actually on our roof at 8 am starting the job. All 25 of them were scurrying about doing their assigned tasks in a completely organized manner. They were so professional, efficient, personable, organized, focused and worked great as a team. It was just amazing!!! Billy the Owner remained on the job the entire time overseeing that the job was done right. He was a pleasure to do business and very accommodating in all of our needs. They also had to remove two 6 foot cupolas on our garages to shingle underneath them and did a wonderful job re-shingling & reinstalling them too. Oh and one more thing...Cleanup....absolutely meticulous!!!! They had the entire job completed by 3 pm the same day. And all of this came at a reasonable price. Highly Highly, Recommend Trahant Roofing. Thank you Billy & Ken!!!!Service: Roof installation
Chris S
2020-05
Bill and his crew recently replaced my roof. Not only did they offer me the best price using top end materials, but their professionalism, customer service and quality of work was simply amazing!!! On top of that, they fit me in their schedule within 2 days because I had a bad roof leak. The owner Bill showed up with his crew of about 25 roofers, he stayed the entire time helping lead the work and they finished the entire job in about 4 hours. The prep work and clean-up was equally impressive. You wouldn’t even know they were there. My wife and I couldn’t believe the quality and workmanship!!! It just goes to show the pride Bill has taken with running and continuing to build his family business over 4 generations. No need to look any further, Trahant Roofing is by far the best roofing company out there!
Emily Frommeyer
2018-05
Excellent experience! Had a 30 man crew that had my new roof replaced in 2.5 hours. Each shingle hand nailed and roof has a 25 year guarantee. Cleaned up well after their work. Very professional and responsive and on time! Price very reasonable!
Sue
2022-05
Was initially very happy with Trahant, however, I got a leak about 2 years after my install, and when I called Ken, my original point of contact. He immediately said it was not the roof it was the siding. OK ?? I'm like really. how can that be when you haven't even looked at it. Then he said to just call him when it rains again ?? Ok, but the day it was leaking it was not raining, so most likely ice. But when I asked if someone could come look at it, he said someone would call me. But that was two weeks ago.Very, Very disappointed with the lack of professionalism.Service: Roof installation
Greg Curtin
2018-05
Ken and the owner Billy, are nothing but professional and dedicated to their work and to their customers. I have used them on many jobs including my own home. Their team shows up in a convoy of red trucks and a large group of workers. They get the job done quickly and efficiently and they leave the entire property looking better than when they started, including raking out lawns and flower beds. It's been about three years since my first time using them and they just finished a large rubber roof yesterday, I have never had to make any call backs. I recommend them to any home owner or property manager.
Robert Meyer
2019-05
My experience with this company was excellent!Ken was very responsive and professional in the process of preparing the estimate and responding to follow up questions I had. Their price was by far the best among several bids.They arrived with 30 workers and completed a very professional job in 3 hours flat, thorough cleanup included. Bill, the owner, was onsite and oversaw the work as did his supervisor. They followed up well on one concern that I had.I highly recommend this company!
K Drake
2020-05
Fantastic job. A big crew came out and re-roofed our house in three hours flat. No leaks or issues after 1 year. They even returned and fixed some damage done by squirrels over the summer. Highly recommended.
Anne Tashareau
2021-05
Does anyone have any idea where these guys are located? Went to check out the location, and the address is a small residential home (?). They did some roofing for us a while back and they were to return to complete the job. Missing in action. Wondering if they're business worthy or legitimate. They have no legitimate commercial address where they store trucks, materials, etc. Telephone number is bogus -- mailbox full or a recording. If anyone knows where or how to successfully contact this group, let me know.In the meantime, some say their work is good, others say avoid them at all costs. We're with the "avoid them" consensus. If you are, unfortunately, considering this group -- be mindful and rethink another option.Service: Roof installation
GC RE
2018-05
I can't emphasize enough how bad these guys are. I've had direct experience with them at my workplace and they left the roof riddled with leaks that they delayed fixing for weeks. Not to mention that wherever they go around town they create disorder by avoiding police details and blocking roads. This morning they used their trucks as barriers to the center of town so cars could not reach the landing (also emergency landing dock) so they could use the road as a loading area to store roofing products. This went on until the police broke it up. Lastly, they take advantage of illegal aliens by giving them practically nothing and making them work long hours.
Paul Canavan
2018-05
Excellent job by Trahant roofing. Ken DeMarco is a true professional and a pleasure to work with. Quality of their work was great - as was their price. Very happy customer.
jon wals
2018-05
They do ok jobs....not completely shoddy,but by no means do they pay attention to detail that is critical to the life of your roof/shingles! As a former carpenter/roofer myself....I will NEVER understand why they need 8 trucks&17 workers (16 illegal guatemalans) to roof a small cape! ! 10 are standing on the ground looking up, waiting for a nail to drop! Then all 10 scatter to pick it up,like it's a free empanada! Lol It's actually very comical!! As the previous person mentioned,they are an absolute nuisance to whatever neighborhood they work in with their fleet of trucks&private vehicles. I would definitely recommend looking elsewhere if you are looking for a roofing company. Hiring a carpentry company that has a few guys is your best bet!
Cheryl Flynn
2022-05
I could not be more satisfied as a customer. They did 2 roofs for us. Quality of work is outstanding ! Would highly recommend this company!Service: Roof installation
Kim Snow
2020-05
Trahant roofing is the best of the north east ,I highly recommend this company ,very professional and courteous and affordable. I'm a very satisfied with my new roof thank so much
Joan Paquin
2022-05
They don't come back if you have a question about the roof, called numerous times.
Drew Walters
2019-05
Great company &this totally cool white guy with tattoos was the hardest worker I've ever seen😉
Mark Turkewitz
2023-05
Great company ! Outstanding work !Service: Roof repair
Bill Smith
2022-05
Very happy great job very professionalService: Roof installation
YoungFiJi
2020-05
Amazing Service Quick And Easy!!!
Jen Messina
2019-05
Done quickly, efficiently, and clean!
Monday | 8 AM-5 PM |
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Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-4 PM |
Saturday | 8 AM-2 PM |
Sunday | Closed |
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