4.9 (79)
22 American Way, South Dennis, MA 02660
(508) 760-1911
whalenrestorations.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chelsea Forgeron
2024-04
Last summer we had an unfortunate water leak from our refrigerator that was unnoticed for some time. I contacted Whalen early afternoon and within a few hours Glenn Souza came to assess the situation and quickly got emergency remediation services over to rip up the wet wood and dry wall and brought over dehumidifier and high power fans to dry everything out. Over the next several months Glenn worked tirelessly with our insurance adjuster to get us the amount of money needed for the repairs and renovations. Glenn was always there to answer all my questions (and I had a lot!!) he was always available pretty quickly whenever I needed him and kept me up to date every step of the way! He worked seamlessly with the outside vendors to ensure everything ran smoothly. The renovations officially began end of January 2024 and took exactly two months to complete. Chuck and the other workers did a very thorough job making our entire first floor look even better than before! From paint to flooring to cabinets and finish work, satisfied is an understatement! We are so incredibly happy with the work that Whalen did and I am so grateful for the attention and guidance we had from Glenn every step of the way! I will 100% recommend Whalen Restoration Services to anyone!
Gregg Greenough
2024-04
Appreciated the professional drywall and paint job Bill's team did on damage from a leaked pipe over our bathroom ceiling. When they were done, it looked good as new! We would not hesitate to call them again - courteous, responsive, and expert quality - a pleasure to work with!
Dan Soble
2024-02
After having Bill and his team fix water damage from a burst pipe, I did not hesitate to call them when I had a second leak 10 months later - a leaky toilet above my kitchen. As always, the Whalen team was quick to come over and get the leak fixed and also to get the damage removed. Within a few weeks my kitchen was repaired and you would never know that I ever had a problem. The Whalen team was responsive and I always was kept up to date on the status on when someone would be coming to the house. The team was professional and a pleasure to work with.
Daniel Garrity
2024-02
We recently had a family tragedy and needed cleaning services in our house. Bill Whalen and his team did a great job and approached the work with such professionalism and, more importantly, compassion. They are very good at what they do and were incredibly supportive during a very difficult time. I would recommend them to anyone.
annette fontaine
2023-11
After 15 months away from my burned-out home, I have had the pleasure of moving into my dream house. Whalen Restoration was there from beginning to end with no issues at all. Their team of contractors was exemplary. All services were there when they said they would, they were always courteous and helpful. The work done is outstanding to say the least. Communication was easy and always resulted in quick action. The project managers were cooperative and friendly. My new home is a showpiece of great workmanship. I would in an instant have Whalen Restoration again. They were totally on my side when needed.
Catherine Boyle
2024-03
We highly recommend Bill and team at Whalen Restoration Services! They helped us out at a very difficult time, acting with speed, efficiency and compassion - and their work was top-notch! The team removed damaged wood flooring and odors from the home of our loved one, after she passed away unexpectedly. The project entailed moving a large number of household items in order to get to the damaged area, ripping up a sizable section of damaged boards and putting in a temporary fix. When they were done they put all the furniture and collectibles back in place without a single thing getting chipped or damaged. Next, they set up air scrubbers to clear the odor. On top of all that, they were extremely kind and respectful of the grief we were experiencing. Thank you Bill and team! We’ll be reaching out again once we’re ready to get started on the permanent fix we discussed.
Diane Toole
2023-11
Whalen Restoration helped us fix our finished basement after our AC was installed incorrectly and flooded the whole space. The Project Manager did a great job keeping us informed of progress and coordinated all the subcontractors. We were happy with our experience with them. The owner Bill was very professional and responsive.
Madison Dube
2024-02
After reaching out after hours to the emergency line, I was promptly contacted by Glenn to assess the situation and create a plan. He was kind, empathetic, and thoughtful in his responses to me before connecting me with Bill. Bill prioritized our trauma cleanup and within 12 hours of my initial call, the site was pristine. He dealt with our family with so much compassion, and eased an extreme emotional burden during a very fragile time. Bill and his team showed extreme professionalism, and we would highly recommend them to anyone who could benefit from the services they provide.
Dan Soble
2023-11
In February during the coldest day of the year, I had a pipe burst above my kitchen. My kitchen was flooded and so was my family room. It also flooded into my basement and caused damages to walls, ceilings and carpet. It was really bad.Whalen came by and removed the damaged ceilings and walls in two days. They then provided me a very detailed work estimate which I was able to bring to my insurance company.From there, we delayed the work until after Labor Day since my kids were home during the summer. Shortly after the Labor Day, the work started and I saw steady progress every day. I had my lights back in my kitchen pretty quickly and then the dry wall was it in a few days and then the painters came and my basement cabinets were put back in place and finally the carpet was fixed up. The guys who did the work were reliable, focused on the job and very polite. Whalen's team was great with communicating on what work was going to be done and when they were going to do it. Looking at my house now, you would never know I had flooding.I hope never to have the need to reach out to Whalen again but if I have the same unfortunate set of circumstances happen again, I would immediately call them.
Olivia Lucashensky
2023-11
My mom died unexpectedly and unattended in her home. I was terrified of going into her house and cleaning it out. I was scared of what I might see and the trauma it would leave me with. I called Bill, the owner, and explained my situation. He immediately went to my mom’s house and checked out what it looked like. He reported back to me and offered his help. I was struggling to come up with the money needed for this cleaning and Bill worked with me and met me where I was at. The care, compassion, and professionalism from this company made the worst time in my life a little less stressful. I knew I was in good hands with Whalen and having one less thing to worry about during this time is something I’ll be super grateful for. Thank you bill
Erik Mortenson
2023-09
My mother passed away unattended and living out of state, I had no idea what needed to be done in terms of remediation. Whalen Restoration was recommended and did NOT disappoint! They were able to enter the home, completely clean the site—this required biohazard cleaning—as well as other aspects of the home so that we were able to enter to tend to affairs. This was all coordinated by phone, text, and email prior to our arrival in state and Whalen and his team were the height of professionalism and honesty. I can’t recommend them highly enough! Thank you, Whalen Restoration! I honestly and sincerely have NO idea what we’d have done without you!
Leslie Allegrezza
2023-09
Everyone at Whalen has been fantastic dealing with our recent basement flooding after the bad August 8th storm. Kathleen and Wendy were so friendly and helpful and got us set up for help quickly, EJ and Ryan were fabulous in getting our basement dried out, cleaned up, and free of ruined items including our soggy carpet and were so nice and thoughtful and supportive, Danny was great following up and checking moisture and assessing next steps, and Bill Whalen himself came out and was super insightful and helped us determine what we needed to do next to feel secure that the interior walls don’t have issues and gave us advice on flooring replacement, which they can even handle for us. Fabulous, complete, professional, and friendly service all around, we highly recommend them!Services: Mold inspection, Flooring, Water damage-related cleanup & repair
Donald TAYLOR
2023-09
I had a flooded finished family room in my basement, due to an improper washing machine installation. Whalen was at my home immediately remediating the water and mold. They worked closely with my insurance company and did a fabulous job getting my home back to normal. Two weeks after completion, my home flooded with ground water from torrential rains. I had just contacted a realtor to put my home on the market. Again I contacted Whalen. Bill came right out and got the wheels in motion instantly. His team was fabulous… From Glen (I call the project manager) through all the hard workers. Charlie snd Chuck were at my house every day for 2 weeks …. By 7:30 AM. The painters finished up in record time too.. all of this in 2 weeks.People this company is fabulous. They are fair, hard working, and compassionate. I would hire them again in a heartbeatServices: Mold inspection, Flooring, Water damage-related cleanup & repair, Painting, Water damage-related mold removal
Mark Cullinane
2023-08
Five stars are not enough. Within two hours of our request for restoration of our flooded basement Whalen arrived and set to work. They had clearly explained the process over the phone and followed through professionally at every step of the process, including their work with our insurance company to restore the basement floors and walls. The finished product is beautiful and we highly recommend Whalen for their professionalism, commitment to quality work, and clear communications with their customers.
maura chadwick
2023-09
Glenn, EJ, and Ryan were a great team, and really helped me through a very difficult situtation. They were knowledgeable about the demo that had to be done in my home, and respectful of the fact that my home has long family history. I would recommend Whalen Restoration to anyone on the Cape that needs restoration work. Truly the BEST!Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal
Paula Rockstroh
2023-06
Whalen Restoration came to our rescue when our Cape Cod house sustained significant water damage after a pipe burst during a frigid winter cold snap. The Whalen Team handled every aspect of the extensive demolition and restoration process over a period of 15 months. We are grateful for Bill Whalen's responsiveness, astute leadership, knowledge of the building industry, particularly with respect to negotiating a favorable insurance settlement, and cost management skills. We appreciate the work of every individual who entered our home, including the demolition crew, movers, packers, cleaners, and all of the skilled tradesmen, including carpenters, electricians, plumbers, plasterers, painters, and more. Whalen Restoration returned our home to us in pristine condition; in fact, our home has never looked more beautiful. Thanks to Bill Whalen, our project manager Glenn Souza, and the entire Whalen Team, we will enjoy our home for many years to come.Service: Water damage-related cleanup & repair
Susan Nelson
2023-05
Wow wow wow! These guys are great. We returned home from a 4 day trip to find 2 feet of water in the basement and buckled floors and collapsed ceilings and walls on the first and second floors. It was absolutely overwhelming. The best thing we did was call Whalen. They came the next day and started the remediation work. They quickly pumped the water out of the basement and installed fans and dehumidifiers. They handled moving out the furniture and packing up the kitchen and personal belongings and successfully dealt with the insurance company at every step of the process. They then went into reconstruction mode. Every step was stress free with great communication. Bill Whalen and his team are true professionals. The job was long distance for us but the site supervisor was in touch with us as frequently as we wanted. The carpentry and finishing work is first class and their electrical, plumbing and other subs were just as good. I don’t wish water damage on anyone but the Whalen team sure made getting back into our house as painless as possible.Services: Remodeling, Mold inspection, Flooring, Water damage-related mold removal
Robert Carroll
2023-06
Glenn Souza and the Whalen Restoration team did an excellent job repairing the damage from a burst pipe in the ceiling of our house in Harwich. They removed the wet sheetrock and wood work and checked for mold. Then repaired the wall, ceiling and doors and repainted. Glenn and team were easy to work with, did high quality work and left the house in excellent condition. I would highly recommend Whalen Restoration.Services: Water damage-related cleanup & repair, Painting
Gail Leonard
2024-02
We can't say enough about this company. They were always on time, always answered the phone or text and showed up when they said they would. When the job was done, we were amazed at what a perfect job they did. The whole experience was worry free. Thank you, Whalen. Marty and Gail
Nancy Julin
2023-05
Whalen Restoration made a very stressful situation much more manageable. We can’t thank them enough! They responded quickly and professionally to a large Bio-Hazard clean up. Their clean up was top notch. Their team of professionals made it so we could focus on family during an emotional time. I highly recommend this company for your needs. Thank you again.
Pamela Blau
2023-05
I give Whalen Restoration Services my highest recommendation for exterior and interior work on your home.In 2018 we had extensive water damage due to a pipe leak in our Wellfleet home. We called Whalen Restoration Services and they immediately came out to address and repair the damage and helped us to understand the process for remediation and restoration. . Bill Whalen and his team communicated and provided helpful advice to us throughout the process and did an exquisite job in every detail of workmanship and design including helping us to choose the perfect colors that we still marvel at years later.We again contacted Bill Whalen this past spring to paint the exterior and address other issues of wear and tear on the house. Once again they provided the highest quality of workmanship and even put on extra workers to finish the job on time.Whalen Restoration gets our highest praise and appreciation for excellent work and service!!Pamela and GordieServices: Flooring, Water damage-related cleanup & repair, Painting, Plumbing
Heidi Sullivan
2022-05
Whalen Restoration was absolutely unbelievably amazing to work with on an insurance claim gut renovation of our master bathroom involving removing every single part of the floor, ceiling below, shower and plumbing. Not only were they incredibly professional and wonderful to deal with, the level of workmanship in all phases of reconstruction was perfect. They handled all phases of the project from moisture remediation to completion. Communication was excellent, work was top notch, the people throughout process were professional.It is very unusual to be fully impressed these days. Thank you Bill Whalen!Services: Remodeling, Flooring, Water damage-related cleanup & repair, Painting, Plumbing
Marie Oastler
2023-05
Outstanding craftsmanship in renovating my cottage! Very personable, professional, and competent employees. Jose, a gifted carpenter. Bill Whalen and John (project manager) were very responsive to phone calls, texts, or emails. John patiently walked me through use of my new mini-split system on a holiday weekend when I had difficulty navigating it. They met the deadline for my move back into my cottage.I was indeed fortunate that Bill Whalen took on my project, which was not an "emergency" situation. Proposed great ideas and listened to mine. All work done to code with exceptional care using the best materials. No short-cuts, fudging or improvising. Out of 5 stars, they earn a 10! Thank you, Whalen Restorations!Services: Remodeling, Roofing, Flooring, Painting
Wendi Dings
2023-09
Wow, beautiful job, I’m so happy we chose you for the restoration project. Your workers were awesome, clean, polite, great painters that were so respectful of our home. The deck is beautiful, Charlie and Chuck are simply the best!. We have 2 unsociable dogs, that became fast friends with the workers.This weekend we plan to Christen the new deck at our Son’s Birthday Celebration.Thanks again for the 5 ⭐️ work!Wendi DingsServices: Water damage-related cleanup & repair, Fire damage cleanup & repair
Ann Gavell
2023-05
We had an emergency situation where we needed an immediate clean up of a bathroom area after an unfortunate fall. We called late in the day on a Monday, and Whalen was there early the next morning. They did an amazing job! Clean, respectful and extremely high quality of work. I would recommend their services to anyone in need.Service: Water damage-related cleanup & repair
Alison Sparks
2022-05
Many, many thanks to Whalen Restoration Services! They took great care in restoring our home after a flood. They were prompt, careful with all details of reconstruction, always friendly, constantly in touch, and skillful at every step of the way. Our home was restored and improved! We can't say enough good things about Bill and John, the entire staff, and the work they do. Superb!Services: Remodeling, Water damage-related cleanup & repair
Doug Shine
2023-05
I used Whalen Restoration recently for a very sensitive matter with the family that lost their loved one. I couldn’t of chose a better company. They were so respectful of & to the the grieving family in there worst times. They were a pleasure to work with . We needed them on the weekend for an unexpected emergency & they came right over. Did a great job, very thorough & professional under challenging circumstances. Stop searching now you have found the company for your needs. Much appreciated!
Jessie Kalelkar
2021-05
Whalen Restoration saves the day again! In the 15 years of living in our home we have experienced 3 different water leaks - with each incident Whalen Restoration responded IMMEDIATELY for the emergency water damage clean up - which is vital for mitigation of mold. His carpenters and painters are on point, professional and keep things tidy while working. During our most recent incident, the Whalen crews were all super Covid safe, as well. Bill Whalen takes the time to meet in person to discuss insurance claim info, repair options, and preferred time frames for work. Whalen comes highly recommended by our Insurance Company and with good reason. Another happy customer!Services: Flooring, Water damage-related cleanup & repair, Painting
Jeanne Reilly Burgess
2023-07
I am glad I worked with Whalen for my emergency response AND restoration/remodel. It took time but was worth it. Here is what I liked: worked well with insurance to make the restoration budget complete/fair to me; worked with me to apply the budget to my best advantage/outcome; truly finished the project - no loose ends, undone bits and pieces (which was my fear); all workers were people I felt very comfortable having in my home when I was and was not around; responsive to questions/requests; ‘old school’ attitude of do it right, lend a hand, leave it clean, honest, no corner cutting, etc. I feel the final outcome exceeded my hopes…and how often does that happen?
Sandra Orangio
2022-05
I had the best experience. I had just remodeled my kitchen and a week later I had my dishwasherFlood my house. I had Whalen restoration come in .I had two different crews working on my house snd both crews could not have been more professional .They couldn’t do enough for me and were extremelyPolite and treated my house like it was there’s. Presently Whalen restoration is putting my house back together. I met with the owner William Whalen ,I couldn’t have been more impressed . He seemed toGenerally care about my situation . I would highlyRecommend them!! ThankYou Whalen restoration !!!Sandra OrangioServices: Remodeling, Flooring, Water damage-related cleanup & repair, Water damage-related mold removal
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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