M.A. Restoration Inc.

4.9 (135)

69 Fisher St, Westborough, MA 01581
(508) 366-2669
marestoration.com

Claimed
Water damage restoration service
Fire damage restoration service

Service options

  • Onsite services

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Nicholas Cipriano

2024-04

In March of 2022, my wife and I purchased our very first home. One month later, it was on fire and needed to be gutted and demolished. We were devastated. While I navigated our insurance, the fire investigation, and public adjusters reaching out to us, she began to look around for anyone in the area who could help with fire damage and restoration. She found MA Restoration, and immediately we were in good hands.Brian went to bat for us with our insurance and negotiated as much money as possible every step of the demolition and restoration. Meanwhile, Steve and his team of contractors did a fabulous job restoring the house—not just back to it’s natural 120+ year New England charm, but rebuilt better and more efficient than ever with straighter lines and more space everywhere it was possible. He hand-built the stairs himself, came in many off days to tackle anything he could, and was willing to tackle any concern big or small to the very end. He was even patient and diligent with multiple change orders, including some necessary architectural updates to add an extra room over an awkward previous addition. The entire rebuild, Brian and Steve were communicative, thoughtful, capable, and hard working.This wasn’t just a single basement that flooded—they essentially had to rebuild an entire house to a combination of old and new specs. It took 2 years—MA Restoration fought for every advantage they could get us, and that necessarily stretched the timeline out a bit—but the job they did was extraordinary and has allowed my wife and I to move back into our stunning home with all of the hope in our hearts we originally had when we bought it 2 years ago. I will forever be grateful to Brian and Steve (and Dustin, and their preferred architect John, and the rest of their team) for giving my wife and I are home again.If you need any service relating to Fire Damage or Restoration, hire MA Restoration! —NC

Heidi Anderson

2024-04

From the first phone call to the last day everything was excellent. Highly recommend MA restoration they got our house back together and looking better. They kept us up to date throughout the whole process. Every contractor called in the morning and let us know their eta. Steve the project manager was awesome. A few before and after pictures.

Christine Taylor

2024-04

We needed to have work done on one of our bathrooms. We had MA Restoration come to our house to look at the bathroom. They gave us good recommendations for the work that needed to be done. Working with MA Restoration was a pleasure. The team was organized, efficient and effective. They took care of everything from start to finish, from protecting the flooring to disposal of construction materials. The MA Restoration team completed quality work, and finished ahead of schedule. We are very pleased with the results and would highly recommend MA Restoration for projects.

Brianna K

2023-05

We can’t say enough about MA Restoration! We had a flood in our upstairs bathroom which extended all the way down to the basement. My husband called - they came out the next day and mitigation work began almost immediately. They had fans up and running throughout which definitely minimized further damage. Andrew jumped right in to help communicate with insurance and handled most of this piece. We have 3 kids & a dog, including a 4 week old baby when this happened, and the MA restoration team made it a painless process for a very overwhelming situation. Tim and his team were easy to communicate with, kept us updated on progress, and were respectful of our family needs/schedule. They were incredibly thorough and many people, including our insurance assessor, said that they’ve never seen this level of work and quality. Repair work started earlier than anticipated which was great! Steve and his team were wonderful to work with as well. They uncovered some surprises but handled with professionalism and support, quickly pulling in the right people. He was proactive and thoughtful about how all of this work was scheduled. We needed a lot of electrical fixes, new drywall, new flooring, and painting throughout. The work came out beautiful and we love it! Thank you. They take pride in their work and we highly recommend.Services: Flood restoration, Remodeling, Mold inspection, Flood cleanup, Flooring, Mold mitigation, Water damage-related cleanup & repair, Painting, Plumbing

Greg Hanley

2024-04

This is a great company; provided mitigation for interior water damage. Project quickly initiated by Brian. Tim did a great job designing and managing the mitigation and communicating the next steps each day. The crew—Connor, Eric, and Matt—worked incredibly hard, were very respectful, and stayed late to finish the days work on more than one occasion. Impressive all around.

Bill Casali

2024-04

MA Restoration did a fantastic job repairing damage after a vehicle impacted our home. From the initial board up and working with insurance, all the way through the repairs. Brian and Steve worked with us to make the process as easy and smooth as possible. Our family felt better knowing we could trust MA Restoration to help restore our home. I will recommend MA Restoration to everyone.

Shelley Scesny

2024-04

I am so grateful we found MA Restoration!! From our first meeting with Brian right down to the little odds and ends with Steve, they made a stressful situation much less stressful!! They truly picked up the pieces and explained every bit of the process. Even helped me see I could make some upgrades where I didn’t think we needed them! Truly can’t thank this team enough for everything they did for our Family! Definitely using them in the future for other work!

Samara Yohai

2024-04

M.A. Restoration was wonderful to deal with. They definitely make a stressful situation much easier from the very first phone call. Chris and Steve were both over our house assessing the water damage we had from our roof and overseeing the work to fully repair everything. Steve managed the entire repairs process, communicated throughout, and completed the project faster than expected. Would highly recommend M.A. Restoration.

M Tooms

2023-10

We had a pipe burst in our master bathroom during unusually cold weather earlier this year. Our plumber recommended MA Restoration and we hired them to do water mitigation and a complete renovation of our bathroom. Denis was our estimator and he was extremely helpful in navigating the in and outs of working with the insurance company and he also worked directly with them to ensure that repairs due to the water damage was covered. Steve and his crew did a great job on the renovations and used only high quality materials. I have no doubt that our new bathroom will last for decades.Services: Flood restoration, Remodeling, Flood cleanup, Flooring, Painting, Plumbing, Mold damage restoration

Joyanne Brome

2023-12

I cannot thank Andrew and Dean of M.A. Restoration enough! From 2021 to 2023, the road was not easy with many unreliable contractors and sub-contractors with personal feelings but I could always count on this group to have their ducks in a row. I am overjoyed to be back in a safer home for my kids and look forward to the years to come. Thank you M.A. Restoration!

Vijaya Sutey

2023-11

We recently remodeled our basement with MA Restoration.Mr Dave(project field Manager) and his team Chris, Riga,Dean,Armond,Chris Flores and John Kelly did amazing job. They showed up on time, cleaned up and completed the project as scheduled. Our basement looks fabulous. Very happy with their hard work Even my neighbors appreciated.Looking forward to do another project.Thank you MA Restoration Dave and team.

Muriel Thompson

2024-04

I had water in my finished basement which turned out to be from my furnace. The water was in my Utility Room and leaked under the door and soaked about a 10 foot square area of my wall to wall carpeting. A Plumber called M.A.Restoration, Inc. and arranged for them to come to investigate and start clean-up. They arrived promptly and started work immediately. They suctioned up the water from the floor and the carpet and set up their equipment of air blowers to help dry the flooring and carpeting. These ran for four days and nights and someone checked on the moisture on a daily basis. They were finished a day early. Tim called to check on my opinion of their work and if I had any issues or questions. I mentioned that everything stored in utility area were left piled up and I didn't know where anything was. Tim sent two workers, Matt and Eric to rearrange everything. They were prompt in arriving and did a fantastic job rearranging the boxes, etc. They were pleasant, friendly, worked hard and made a great job of sorting out my basement again. I could never have done that myself as I am elderly with medical problems. All the workers from M.A.R. were polite and friendly and worked hard and I am very please with the whole clean-up project. Thank you so much, it was such a relief following an upsetting event.Muriel B.Thompson3/29/24

Jennifer Donato

2024-04

Tim, Denis, Manny and their crew were a pleasure to work with. They were professional, efficient and walked us through every step of the way when a leak ripped through 3 of our bathrooms leaving mold in our walls. They always returned my calls and helped to take the stress out of the process. I would highly recommend them if you have any issues with water damage or mold- their technology and moisture detecting tools and documentation were state of the art!

kaustav guha

2024-02

We had a flooded basement situation due to a recent winter storm. To start with I was having a tough time getting professional restoration team. MA Restoration did not just agree to help but they were quick and knew right away what they were doing.The end-to-end process took less than 5 days. It started with Chris H who came down and chalked out a game plan. Since this was my first home issue, I really had no idea to work with my insurance folks which he was happy to help out with. The next day their Ops teams showed up, led by Tim. The basement was back to my original state in less than 4 days. No one could even imagine what had happened. Kudos to Tim, Julio, Manny, Matt, Chris F, Chris H, Israel and TylerThese guys are professionals and very reasonable. Their customer service is top of the line. In fact, my insurance adjuster had mentioned that she worked with them before and believes they operate with very core values. That stood out for me.

Daniela Bakes

2024-03

Exceptional job repairing our basement. It was a pleasure to work with MA restoration people; From start to finish, the team displayed a high level of professionalism and expertise. Communication was excellent throughout the process, and the final results speak volumes about their commitment to customer satisfaction. Steve was great and very attentive at the time of the job completion process. Highly recommend MA Restoration

Jonathan Sprague

2022-05

My wife and I had previously contracted with Mark at M.A. Restoration for work renovating both our bathroom and sunroom and had great results in each case. His teams were always professional, courteous, clean and had a great attention to detail. Based on this positive history, we once again selected Mark and his team to finish our basement. This project was several years in the making due to the fact that it flooded every spring or when there was an extended amount of rainfall. The M.A. team came in and demo'ed all of the old 1970's era finished basement that had sustained multiple instances of water damage and put us in touch with a crew who handled a full french drain and sump pump system around the entire perimeter of our basement. We sat on this for over two years to prove the system was working reliably and then brought M.A. back in to turn our basement into an office space and play area. Right off the bat, we hit issues related to code with our town that Mark walked us through and gave us in depth details on all our options. With his guidance, we were able to handle a change to our stairs that moved an upstairs closet as well as the addition of a below grade egress window to the finished side of the basement. The carpenters that handled this job, Justin and Ed, were very professional and clearly perfectionists in everything they took on. They handled everything from rough to finish carpentry over the course of several months as the job moved from framing to electrical to plumbing to insulation. The electrical sub-contractor (Pat Ryan Electric out of Northboro) was also top notch. His team handled all the new electrical work in the basement as well as re-wiring two rooms upstairs to bring them fully up to current code. We have been living with the finished product for nearly six months now, and it is easily the best change we've done to our house. I can't speak highly enough of Mark's teams and he will be my first call if I ever have an emergency situation or if I have future renovations.Services: Remodeling, Mold inspection, Flooring, Water damage-related cleanup & repair, Painting, Plumbing, Water damage-related mold removal

J Cook

2023-12

Great job was completed restoring water damaged lower level from old, failed boiler. Everyone from PM Steve Karas to John Kelly and Chris Flores were very professional and took the time to listen to any concerns/questions I had. Everything turned out great. I wouldn’t hesitate to have any needed future work done by MA Restoration.

Kevin Lister

2024-03

24-02 John and Chris with MA Restoration returned to close up the walls and repair the flooring. Once again MAR provided quality workmanship and were quick, neat and clean. Fantastic job John & Chris!24-02 Manny and Aidan returned and opened our walls to allow for the future repair. They were precise, clean and neat. The floor protection and containment kept the dust and debris out of the rest of our home. Great work guys!24-02 MA Restoration investigated and found a mitigation issue were experiencing. Bill and Larry opened a small area of the wall to identify where the the problem was so that we could game plan the repair. Thank you guys! Great job!23-11 MA Restoration remodeled both our bathrooms. Our home was built in 1920 so this project a bit more complex. Armand, our lead carpenter, did a fantastic job. His workmanship, attention to detail, professionalism and communications were top-notch. Bill, Julio, Israel and John, who were also involved in our bathroom remodeling project, were outstanding as well. I highly recommend MA Restoration, whether it be for a water, fire, or mold clean-up, or any type of home remodeling project. They are the best!Service: Remodeling

davinderpal singh

2024-04

I had basement flooded this winter. MA restoration was quick to respond, very easy to work with, reasonable in price. It was tough time dealing with flooding but MA restoration crew(Tim, Andrew and team)was wonderful and made it easy. I recommend them highly.

Kelly Guenette

2023-05

I can’t say enough about M.A. Restoration. 6 months ago we came home from Christmas vacation to a flooded basement from our water heater. Our plumber recommended we call M.A. Restoration. Andrew came over within an hour. He handled everything from coordinating the removal of the water, drying out the basement, managing the mold mitigation (which revealed termite damage from 20 years ago), and coordinating with the insurance company. Since they did such a good job it was no hesitation from us that re-signed on with them for the rebuild. Andrew was very upfront that the rebuild would be several months out to start but once it started it was very fast. Steve took over for Andrew and did a great job coordinating everything! He checked in regularly keeping us informed every step of the way. Israel, Julio, Dean and Chris from M.A. Restoration spent many hours at our house. They were always courteous and respectful. Steve coordinated Tipperary Painting (special shout out to Edney’s attention to detail) and Jim MacNamara for the carpet install and I’m so happy he did. I love the pride they all took in their jobs. Although I would not wish a flooded basement on anyone, if the situation arises I would fully endorse calling M.A. Restoration.Services: Flood restoration, Remodeling, Mold inspection, Flood cleanup, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Painting, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration

William Williams

2024-01

A few months back while we were on vacation a pipe burst in the ceiling of our finished basement. Our plumber highly recommended MA Restoration for the remediation. MA Restoration showed up immediately and did a thoroughly excellent job. My wife and I were so impressed we hired them for the restoration as well. We couldn't be happier with the results, both Dave and Brian were a pleasure to work with throughout the entire process.

Brian Mulloney

2024-03

The team at MA Restoration was extremely helpful during a very stressful time. From the initial phone call to set up an appointment to the final walk through, they were knowledgeable and professional.Chris provided a thorough inspection for the estimate and was able to answer all my questions. Tim worked around my busy schedule to set up a day that worked for me. Both Chris and Tim kept an open line of communication through completion.Matt and Dash completed the project in the timeframe they provided, and surprisingly were able to save most of the shelving that I thought would be destroyed during demo. They kept the surrounding areas clean and provided updates throughout the day. I’m happy I went with a local company and will recommend MA Restoration services to friends and family in the future.

Sean Poirier

2023-12

Extremely well managed project. MA Restoration managed all the interaction with the insurance company and secured a sufficient claim amount to do the whole job professionally. All the contractors (tile, hardwood floors, plastering, painting, carpeting, plus internal team members) brought in were courteous, professional, and on time. What I most appreciated was the consistent and effective communication and the fact that the project moved forward precisely on schedule. Thank you for putting my house back together after our water damage.Services: Mold inspection, Water removal, Flooring, Mold mitigation, Water damage-related cleanup & repair, Painting, Plumbing

Howie Bernstein

2024-03

We chose M.A. Restoration to do the mitigation required to address the fallout of our plumbing leak, which lead to the requirement to remove the tile floor of our bathroom, flood cuts on walls and ceiling, removing hardwood flooring, running equipment to dry out the subfloors and framing, and spraying to address any mold/mildew growth. Rafael and his crew set up zipwalls and cleaned up at the end of every day. They were professional in every way, and did an excellent job. We're looking forward to working with them on all the repair work.

aileen valencia

2024-04

We highly recommend Steve Karas and his team for their wonderful restoration of our bathroom. Everyone involved were knowledgeable, professional, and they made sure that they go the extra mile to make this project run smoothly and efficiently. Thank you Steve for communicting effectively with all parties with scheduling, double checking for any questions we have and for always making sure that we are happy with the work being done. For that, we are grateful!

Andy Gruber

2024-04

Water damage from a leak in the 2nd floor shower. MA Restoration came right out to check out the damage, do the remediation and work with my insurance. Steve and his crew got the repairs completed quickly.

Xinshan Bai

2024-01

Worked with MA restoration on a basement sewer pipe leakage problem from the wall back in May. The team responded really fast and cleaned up everything. Because I did not use the basement, the repair work was not scheduled until recently. Steve's showed called and showed up the first day, and then brought back Chris and Jone the second day and got the dry wall and floor fixed really fast. There are more trips needed for painting and other things. But their work is pretty nice and clean. Thanks!

Angela Sarna-Rowell

2024-01

We had recently been referred to MA Restorations as we had a leak in our upstairs bathroom causing water damage. Immediately Brian, the Estimating Manger was out and reviewed the process with us. He was kind, professional and very informative. The next steps were to start with mold remediation and dry out the effected areas. The team that was sent out was top notch! I could not be happier with any of the service provide by Drews, Ryan, Raphael and Tyler. They treated us and our home with respect. I was amazed by the cleanliness that kept while removing all the damaged items. As you can imagine, having to go through this process during the holidays is not ideal, but they have made it as easy as possible. Many thanks to the MA Restoration team. We will be continuing to do business with this business and referring them to all friends and family in the future. Angela Rowell

Robert Deters

2024-02

The one review I was hoping I’d never have to write but I’m sure glad I called these guys. A nasty combination of rain and snowmelt flooded our basement. Mark and the crew are amazing to work with, despite having a ton of similar calls they had a team out and started pumping everything out within hours. As a new homeowner it was very reassuring to have their team guiding us through the remediation and insurance process. Fingers crossed we don’t have a similar issue but it’s good to know we’re in great hands!!

Nancy Campbell

2023-12

My plumber recommended M.A. Restoration after a pipe froze and burst in my home in February. They showed up that day to provide mitigation and also performed the rehab. Everyone was friendly, professional and efficient. After delays involving the insurance companies, M.A. Restoration completed the rehab pretty quickly and the work went smoothly - from the demo, to the replacement of floors to the painting. I wholeheartedly recommend M.A. Restoration.

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