Ace Handyman Services Rochester Hills

Janette Bernthal

2023-11

I hired Ace Handyman for my mom’s condo. I was happy that they scheduled a specific time as opposed to a window of time and gave us an estimated cost (which we came in below that as it took less time). They also quoted an approximate cost prior over the phone and approximately how long it would take. Tommy arrived on time. Got to work quickly. He was pleasant with his communication! He fixed two closet doors, installed a lower end shower head, he went and found the parts needed to replace some parts in one toilet and made sure the other would not overflow. He figured out why the kitchen faucet sprayer wouldn’t stay up anymore and fixed that with a weight that another plumbing (garbage disposal) repair company may have left off? Tommy, our handyman switched the hot and cold on her washer bc it had been installed backwards since before she purchased the condo! I gave a four but may deserve a five. Seemed a bit pricey but then again everything has gone up in price! Very happy with the service and would definitely hire them again! 👍😁

Tim Edwards

2024-04

Tommy was our handyman and he was great. He was very efficient and knowledgeable. Great experience and I would ask for him again

Björn Lorenz

2024-02

ACE and Cooper delivered on several items we asked them to take care of, from TV to IKEA shelves to picture frame hanging. Precision and satisfaction guaranteed. Excellent service, we can clearly recommend.

Karen Scheipner

2024-04

Cooper is great, both services done at my home I couldn’t be happier with. Thank you for your hard work!

Jim Davies

2023-12

Cooper was great! He did all the necessary work in a timely manner, very friendly and communicated with my wife and I about all the details to complete the work. I highly recommend Ace Handyman services!

Rachael Welch

2023-11

I called Ace Handyman Services this past week and had them come out - at the beginning, they were great and even squeezed me in at short notice; however, on the phone I was VERY descriptive of my issues - they were predominantly electrical and I even asked if this was something they could do - was assured everyone was licensed, certified and insured. When the craftsman came out, he was told that he would be replacing outlets, when in fact, I told the service schduler on the phone that the outlets in one of our bedrooms were not working and I thought we had some wiring or electrical issues - we even reset the breakers twice and explained this over the phone. The craftsman worked for about an hour to try and troubleshoot, he did the best he could, but he was reluctant to do anything too technical. He tried to replace a light fixture thinking that would solve the problem, but it did not. In the end, I was not able to get power restored, but I had to pay the $315, when truly, I should have only been charged the $89 service fee, and gladly would have as the craftsman did come and out tried his best. I called twice to ask for a partial refund as they were not able to complete the project, and no one has retuned my call. The woman who answered the phone is not in a position to offer the refund and I asked for a manger to call me back, but to no avail. While the notion of this service seems great, sadly, I think they overestimate what they're able to do for customers ... this is not a service for projects other than easy paint jobs or MINOR repairs. And they should have been up front when I called and not booked me for an appointment.

Dorothy P.

2023-08

Scheduling is done with very skilled employees - not a rotary file of phone prompts based on pressing numbered answers. That frustration doesn't exist! In my case, my deck needed to be power washed followed with 2coats of oil-based paint. The power wash was scheduled - no problem. Then bouts of rain was the reason the painting had to be delayed - over and over agin. FYI! Again, the human schedulers would check weather conditions and THEY would recommend the delays!!!!! This happened at least 5 times from May 2023 until the job was just completed on August 1, 2023. From the Schedulers to the Service techs - NO Attitudes! A true dose of Customer appreciation,Special recognition to Thomas for deck painting, Jason for power washing and first round of painting, and Cooper for installing grab bars and a new shower rod. All great, skilled, energetic service individuals. All displayed customer courtesy. Thomas combined everything with a great sense of humor. Suggestion for management - Arrange for Thomas and then Cooper to have scenarios of customer goodwill, humor, courtesy for all new employees. Oh, have reference videos of schedulers, too. All baseline ways to service new customers and keep the established customer base.

Paula Grimes

2023-07

Ace Handyman completed drywall repair and paint. They were wonderful to deal with - very easy to obtain an estimate and schedule. They showed up on time and were very professional. They completed the work and cleaned up after they completed the job. While the initial estimate was higher than others - the experience was easy, seemless - workmanship and professionalism were great. Jason and Cooper were fantastic! Highly recommendServices: Paint indoors, Drywall installation

Sue Desilets

2023-06

Had minor touch-up of the deck staining that was performed last week. Very satisfied with final product and plan to thoroughly enjoy my deck this summer!

Rick Schrage

2023-12

Tom did an excellent job replacing a vanity sink and faucet. There were some challenges and Tom mastered them. He is very thorough.

Kelly Celic

2023-08

This was my first time using the ACE Handyman Service and we had a great experience. Tommy showed up on time and was very eager to help us figure out the best solution for what we needed. He communicated with us every step of the way and was conscious of cost and not trying to gauge us on pricing or timing. He got the job done efficiently and cleaned up after himself. Would definitely use them again!

Timothy Ginardi

2024-02

Tommy did a great and quick job. Friendly service with a smile. Gave advice to stop the damage from happening again.

Pam K

2023-06

ACE Handyman sent Cooper to hang our three storm doors. We are beyond satisfied! Professional, quality work for a very reasonable price. Our old Royal Oak house has nothing standard so having such quality work done is remarkable. Will Definitely call them again.

Carmen Kulich

2023-08

Fantastic. A company that really and truly lives up to all it guarantees!Had to have some work redone on our deck. The work was covered by Ace's warranty. The repair was made promptly and done by a technician that was knowledgeable and skilled. Great work.Thank you Ace Handyman for a job well done.Service: Home maintenance & repairs

R Hillenbrand

2024-01

Cooper was very professional and did a great job! We would definitely recommend Ace Handyman services!

MAB 126

2023-06

I needed my stairs replaced onto my patio and Brett was excellent. He called and arrived earlier than scheduled. He was so conscientious and did an awesome job. Fees are a bit pricey and the material mark up a tad high at 50% but I am pleased with the outcome and will consider using ACE Handyman Services in the future.Service: General construction

Scott Henderson

2024-04

They showed right on time and did a great job and cleaned up Area

Katy Hinz

2023-06

Seamless experience to book, talk to customer service and get our repair done. Jason was our handyman and he was great. He replaced our garbage disposal that was leaking, replaced the wet wood under the sink, installed a new faucet fixture and added a new outlet for us. Arrived on time, did great work and was just pleasant to have around. Finished on time as expected!Service: Repair water fixtures

Kimo & Janna Keawe

2023-07

I was surprised that just over a year ago, I had major drywall done on my ceiling in the living room. It took three days. Though the technician and job was superb, it has cracked again in the same area the work was done. I was informed the one-year guarantee had expired and to have it redone, it would take: 3 appts: 3hrs, 2hr, 2hr. The estimate for 3 visits in 7hr is $1065 plus materials, per the quote I received today! Through no fault of mine, it cracked again.I am a senior on fixed income and I cannot see paying this high cost every year on work I thought would last a while. . . not just a little over a year and then have to get it redone.Thank you for your past service. I will seek another contractor that can assure me it will not happen on a yearly basis..Have a great week -

Dan Puggini

2023-10

What a joyful feeling to have such a wonderful handyman, Kyle, utilize his skills in putting up a door and fixing heavy wood gates outside.I will be calling again for more projects. I highly recommend this company!

Rosemary Marks

2023-10

Zachary did an excellent job. He finished the job in a timely fashion and was very friendly and kurtious. We would definitely use Ace Handyman again.

Michelle Larsen

2023-12

The worst part about this service is it’s not done. Poor workmanship! You’d better place to get back to my house and clean up the mess you made of the house and the marks on the white paint. Have a district mgr call me

Cristina Furicchia

2023-08

He was very well mannered polite. He knew what he was doing. He asked questions before he did anything to make sure that it’s exactly how I wanted it. He did a great job. Thank you so much.Services: General repairs, Drywall repair

Kevin Rau

2024-01

Service was great, professional, friendly, fast. I was very happy and will not hesitate to call again .

Debra Black

2023-10

I had a problem bi-fold closet door that came out of the track. It was a tricky fix but the handyman Thomas made some adjustments and got the door working again. He also fixed a loose window frame above the front door and helped me replace batteries on my remote fireplace. These were all things I couldn't do.Service: General repairs

Tanya Callands

2024-01

Cooper was amazing! I highly recommend him for anything.

Mark Smith

2024-04

Cooper was very prompt and did a nice job

Michael McClure

2023-10

Awesome! Cooper was professional, personable, competent in how to complete the project as we wanted. Great job!Service: General construction

Dale Kaszeta-Mein

2023-07

Cooper has now power washed and painted extremely old wood deck and has made it look new! Fixed yard gate so it is now accessible.Services: Exterior painting, Home maintenance & repairs, General repairs

Chuck Day

2023-10

Kyle was excellent! Fast, on time, courteous, friendly, AND he knew what he was doing! Great service!!Service: General repairs