Restorations by Highmark

David McNurlin

2024-04

Put in the wrong size shower and took six times to get it not to leak. Took a job that should not have even taken six weeks and made it take six months. Won’t admit their mistake of the shower measurements insisting that it’s right. Really should change the name of the company to Lowmark or Can’t Hit the Mark.

Lee Kulland

2023-05

The kitchen sink overflowed on Christmas Eve and caused water damage on our wood floors and downstairs ceiling and speakers. We contacted Restorations by Highmark and they quickly assessed the damages and how to restore our floors and fix the damages. They were prompt, thorough, and developed a plan and timeline to take care of the issue. All staff members were courteous, friendly, and professional. We were happy with all aspects of the cleanup, repair, and follow-up. They were there when we needed them and we are very happy to recommend them to anyone.Service: Water damage-related cleanup & repair

Danielle Duport

2023-05

Restorations by Highmark was the General Contractor for extensive work in multiple rooms of my house. The work was really well done and they were very easy to work with. They were very attentive and wanted to make sure we were happy with the results. I would happily hire them again!

Vicki Anderson

2023-10

The work was supposed to be done in June, but we are still waiting. They often don’t show up when they say they will. Weeks will go by without any work being done. The supervisor was supposed to come out whenever work was being done, and that hasn’t happened. They have made numerous mistakes, which they are still in the process of correcting, leading to further delays. When we find additional water damage, rather than talking to the adjuster, they simply tell us that the work is not on the job specification sheet, so we then have to contact the adjuster. It’s been a complete nightmare!Services: Water damage-related cleanup & repair, Painting, Plumbing

W Bealles

2022-05

Working with Brandon and everyone from Restorations by Highmark was a superb home repair and remodel experience.In a driveway mishap, a vehicle struck the post between our garage doors, damaging stonework, siding, structure, both garage doors and much more. It was dangerous to be in our garage and, worse yet, my wife’s vehicle was trapped inside.Throughout, Brandon and all the people working on our repair and rebuild were professional, timely, patient (with us!) and excellent communicators.While they were on the repair, we asked them if they could perform a side job and replace a leaky front door and frame. We accepted their bid and the door was up very quickly. It’s positively beautiful and looks so much better than before. No more leaks in heavy rain. All this and they didn’t miss a beat with the other job.This was all done in a period of serious materials availability issues, through which their communication was outstanding. We barely noticed any delays.The front of the house needed re-siding and they worked closely with my wife when she wanted to re-paint sixteen shutters while they were available. The front of our house is bright and beautiful now.I would wholeheartedly recommend Restorations by Highmark to anyone needing repair or a remodel. Thanks, guys!Services: Remodeling, Painting

Kristen Blumberg

2023-05

Ice dams had formed on my roof which had led to water leaking into the house and damaging my kitchen ceiling. Brandon Soleta called me back on the Saturday I started searching for assistance and was extremely helpful and kind from the start. We set a plan for him to come out on Monday. Highmark helped to remove the ice dams, demo all of the damaged areas and dry out the walls.The whole Highmark team was great! They were friendly, professional and attentive. I would recommend this company to anyone!!Services: Water removal, Water damage-related cleanup & repair

Joseph Kelly

2023-05

You can't beat these guys! Dave, Josh, Kyle, and the rest of the Highmark team did an awesome job on the restoration from the ice dam damage at our home. They were extremely professional, friendly, and hard working throughout the project. I would recommend them to everyone. 10/10 for the Highmark Team!

Willy Schultz

2023-05

If I could leave a negative star review here I would as one star is too generous. Dave Maurer was a nightmare to deal with, my wife called him over a week after we were told our gas fireplace needed to be ripped out because of water running underneath it and he said it wasn’t even scheduled yet. My wife pushed back because we wanted to get the water dried out to prevent mold because we have two small children and he invalidated our concerns just saying we have to understand that’s not how things work. Then my wife pushed back some more because we wanted the situation taken care of then Dave proceeded to say that we have been too demanding and controlling and made up lies about what my wife said citing those as red flags and quit the job on us. Dave also stated that Kyle and Zach and all of the techs would go back to the shop and gossip about what awful people we are and they’ve been talking about quitting this job for a while, which caught us by surprise because these concerns were never addressed with us. Dave and the whole Highmark company were extremely rude and unprofessional and lacked basic customer service skills, I feel taken advantage of. If anyone reading this is considering using Highmark for any of your needs let me save you the time and headache, look somewhere else.Services: Water damage-related cleanup & repair, Water damage-related pest control

Brian Arneson

2023-05

Restorations by Highmark responded to our situation (house 2nd story flood) onsite within hours and completed the mitigation within a couple of days. We were also able to leverage Highmark to complete the restoration over the coming weeks and couldn't be more satisfied with their work and sense of urgency along the way. Their leads and project managers provided excellent communication, worked with my insurance company and delivered an exceptional experience.Services: Flood restoration, Remodeling, Flood cleanup, Water removal, Flooring, Water damage-related cleanup & repair, Painting

Mark Henricks

2023-05

Restoration by Highmark was chosen by us to complete a rebuild involving work that extended beyond our insurance claim. We offered them the opportunity for even more work if they did a decent job on the base rebuild. Story short, we will never work with them again. From them advising the job would take only two weeks, only to take over four months to complete, to damaging our existing property with minimal to no reparations…we could not recommend them less. The work was shoddy - incorrect measurements, taking shortcuts, not documenting our requests only to “forget” and force us to decide between the only available options once we brought it up, and either not notifying us of when workers would be on site or having no one show up when they were supposed to. This was over four months while we were also living at the property, so it was highly disruptive to school and work schedules to not be able to trust their schedule (or lack thereof).Services: Water damage-related cleanup & repair, Painting

Mary Jelinek

2022-05

We discovered potential water damage in our basement bedroom and were referred to Highmark by our insurance company. Dave from Highmark came out quickly, checked the area thoroughly and advised that the damage was not as serious as we had thought. He was very thorough and professional and explained the issues clearly to us. I would highly recommend their services.Services: Mold inspection, Water damage-related cleanup & repair

Kim Klose

2020-05

We had damage in our living room and dining room ceilings due to ice dams. We found Highmark, and were very pleased with the result. The estimates were clear, the crew was professional and skilled, the project manager kept me updated on the progress, they even moved all our furniture out and then back in. The two rooms look great, and it feels like a new house. I would definitely recommend them!

Jack Finnegan

2021-05

The Highmark team has been an absolute pleasure to work with. When we discovered water in our basement we gave them a call and they had a team onsite in a matter of hours while other companies said they would only be able to get there in the next day or two. They are prompt, professional, thorough and kind. Each team member that I’ve interacted with has impressed me with their work ethic and made sure I had all of my questions answered. I highly recommend them and look forward to using them for future projects.Services: Flooring, Water damage-related cleanup & repair, Painting

Kara VanKleek

2021-05

Highmark and specifically Travis helped us navigate the insurance portion of the claim and were so responsive and honest! His depth of knowledge is such a help!! Eric took painstaking measures to ensure things went smoothly including color match of cedar siding! Work was expedient and Highmark did a great job of following up with the various contractors. I trusted them completely and would definitely hire them again!Services: Remodeling, Roofing, Painting

John Pimental

2022-05

COVID caused a 10 month delay on materials to repair storm damage on our house and garage. When materials finally arrived Highmark was swift and particular with their work. We experienced prompt communication and an fantastic finished project. This is our second job Highmark completed for us and we plan on using them again.Services: Roofing, Painting

Robert Franchino

2018-05

Outstanding customer service!! I would highly recommend this company. I had a toilet leak on the third floor that ran for quite some time while we were gone and damaged our main floor and basement as well. Within an hour of my call Pat from Highmark was at my house assessing the situation. His team quickly began cleaning up and working with our insurance company to correct the damage. They took all of the worry out of the situation. They made an unfortunate situation pretty painless. Pat was easy to work with and always available for communication. I would highly recommend this company.

Douglas Bisser

2023-09

Great company to work with , they did a awesome job on our roof @ siding project .Hats off to Brent Christensen @ others on job they were very professional thru the whole project . I highly recommend Restorations by HighmarkServices: Remodeling, Roofing

Jeff Mobley

2019-05

we had water damage in two closets. the team at Highmark was great in keeping us informed as to where things were in process and what our repair options were. they accommodated my busy work schedule and adjusted their planning to meet my needs. the work was fantastic upon completion! 10/10 would recommend Highmark

Dan Feine

2018-05

When our basement flooded after a big storm, we called Highmark and Pat arrived within a half hour to help. His entire crew quickly followed and went to work extracting the water and drying out the area. Because they worked so quickly, we were able to salvage our carpet. They restored our basement in no time and were extremely professional and great to work with. I would highly recommend them.

Nancy Nordin

2022-05

Had emergent need due to water damage in my home. Dave the owner of company responded personally; had a great team. Excellent customer service! Consistently responsive, thorough, skilled, and efficient throughout the process. Highly recommend!Service: Water damage-related cleanup & repair

Lori Flategraff

2018-05

I have used Highmark Restoration 2 times for water damage issues. One time for a humidifier filter leak and the other time for an egress window flood. Both times Pat and his crew were quick to respond to the damage and start the process of drying things out immediately and assess the damage. They worked really well with my insurance adjuster. They worked quickly and always showed up when they said they were going to. Would definitely recommend!

John De Angelo

2020-05

We recently had damage from water on all three floors of our house. Highmark Restoration came out accessed the damage and started the process of water mitigation. They were efficient and respectful of our home as they checked ceilings and wall for water damage. They did an excellent job in preperation and clean up. This was our first ever home problem and we were nervous. They made the first part of our experience a simple one and hoping the restoration can be a positive experience.

Lisa Hocum

2018-05

We had a fire at our house while on vacation and was referred to this company by a friend. I can't say enough good things about everyone involved. COLIN was my main contact and from day one he was beyond AMAZING!! We had many issues with our insurance adjuster and Colin stepped in MANY times to get things done for us. He went to bat for us when insurance didn't want to cover something and always got it done so I didn't have to take time out of my busy schedule to deal with them. No matter when I sent him a message he was quick with a response including nights and weekends. I even got a response while HE was on vacation. Who does that? He NEVER made me feel like I was bothering him. Very friendly and easy to talk to as well.The team that packed out our house while we were on vacation did an amazing job and took great care with all of our house contents. By the time we got back from vacation the house was almost completely packed and ready to go to sanitation.The group that sanitized and delivered our clothes were SO nice and friendly as well. Made deliveries for our clothes anytime and every time it worked for me. The electrics were removed and sanitized the day after the fire.The fire sucked but Highmark took the majority of the stress off of us. Couldn't be more thankful for this recommendation. Truly AMAZING

Pete Engebretson

2021-05

We worked with Brandon and Matt on a complete demo and rebuild of our 3 season porch. There were a few hurdles in this covid environment, but they kept us fully informed and the finished product came in at budget and is absolutely great. We are using it right now (4 season porch??) and are looking forward to the summer. Upgrade does not even begin to describe the finished product - we really could not be more pleased with the result!Service: Remodeling

Matthew Gunn

2019-05

We had a flooded bathroom on the 2nd floor which caused extensive damage to the flooring, drywall and 1st floor below. I called Travis who organized a mitigation team right away. The team was very professional and friendly. They worked quickly with precision. The workmanship was amazing. When they were done everything was clean and back to new .

tamra peterson

2020-05

We recently had a water pipe to burst when we turned on the outside faucets in late spring. Ugh 😑 .....what a mess in our basement!!However, the project manager for my repairs was Andy B. at Highmark.Andy hired great sub contractors to give me back a basement that looks great.I called Andy a couple of times with questions. He always returned my calls. He sent me emails a day or so before work was to be done at my house. He Always kept my project moving forward toward completion status.Highmark , provided me a finished project in a relatively short time frame. I am proud to share this review with the public.

Carol Boudinot

2020-05

I have recently had the opportunity to request assistance from Highmark Restoration for damage to my home due to weather elements. I have used them in the past when I first moved into this repossessed home. Staff has been amazingly supportive from the first connection with the gal at the answering desk, as well as every supervising and work related person. Communications have been immediate through every aspect of the process. The ice dam was removed, water pipe damage in the basement repaired and bedroom water damage secured and refinished. My situation had unique personal issues and crisis in the process. They worked with and around me with patience and support....above and beyond the call of duty. I would not hesitate to recommend Highmark for home needs.

Jill Padden

2019-05

We were referred to Highmark after water damage to our home in September. From the very first meeting to the conclusion they were wonderful to work with. They took a stressful situation and made it stress free. They always made us feel like we were priority and kept us informed of everything that was going on from beginning to end. I would highly recommend Highmark Restoration.

Nicole Knutson

2018-05

I had water leaking from my second story I called Colin and he was at my home with in 30mins to take a look at the damage, he was very quick and professional when he came in to my home. He looked at the damage and had other men from Highmark out to my place shortly after to start the cleaning process. Colin checked in with me on how everything was going almost everyday for a week straight to see how everything was progressing. Great company, I will be recommending them to all family and friends.

Jessica Mezzenga Parks

2018-05

Five days after finishing our basement our worst fear was realized, the toilet in the upper third level of our home overflowed rushing water down through the lights in our main floor kitchen and leaking water from the ceiling in the basement. We quickly called our insurance agent and he directed us to HighMark Restoration for water remediation. I called Colin and he was to our house within an hour.Colin and his team worked tirelessly to find every area of water damage, taking extra measures to ensure all areas of water damage were discovered and we had the house dried out in a matter of days. Colin and his team were so wonderful to work with we can't say enough great things about them! They were friendly, helpful, called to check on us and handled our situation with so much care.Anyone going through something similar should absolutely call Colin at HighMark Restoration! They are absolutely amazing to work with!