Reed's Metals

3.1 (86)

19 E Lincoln Dr NE, Brookhaven, MS 39601
(601) 823-6516
reedsmetals.com

Claimed
Roofing contractor
Building materials store
Metal supplier
Metal fabricator
Steel fabricator
Truss manufacturer

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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J L

2023-11

Came for a flatbed load and Had to wait a few hours to get loaded but I can’t complain because the brothers working the forklifts really try their best to load your trailer as best and neatly as possible which is the most important thing in my opinion. Last thing anyone wants is a part of the load flying off the trailer on the road. Some kind folks working here

Merrill Martin Meyers Jr.

2022-05

Waited for more than three hours for them to load my order so much for ready in 72 hours. Other than that good customer service easy to find and great prices.

Deric Quick

2024-03

Had to wait 2 hours to get loaded not happy at all works in the office was great

Sharon Williams

2024-03

Called an didn’t say a word they just hung up I would give them a zero

teddy ashley

2022-05

Ordered metal for a roof. They delivered and didn't bring my flashing and I was missing 13 bags of screws. Made another mistake and called in an order for furring straps. Waited in line for over 2 hours while the truck before me sat there not being loaded. I called and told them I would come back in the morning. Sat another hour and half. Went inside and canceled my order. Found the furring strips at Home Depot for half of what Reeds charged. Haven't heard back about my missing screws. Went ahead and purchased screws at another metal supplier and the metal for 2 other houses. They cost me 3 days of production.

Scott Hidalgo

2021-05

Worst experience with any business in my life. Do yourself a favor and go some where else.Ordered a building turn key in March and never received it. After 9 months, had to threaten to get my lawyer involved to get my deposit back. Reeds is horrible and disgusting. Don’t know how they are still in business. Don’t shop here, don’t call here, go somewhere else. I hope you listen

Calvin

2021-05

I pre-ordered and prepaid over phone. I assumed that way the order would already be waiting upon arrival. It didn't seem to really speed anything up. Still waited 25 minutes or so for order to be ready for pick up. Products are good quality. Comes with 25 year warranty. Since the next place to purchase metal is an hour away it's definitely worth the wait.

Matt Guidry

2022-05

KEEP LOOKING ELSEWHERE. DO NOT CALL REEDS METALS. I wish I would have read the reviews before ordering a building from this company. I was referred by a neighbor. My building is exact same size as neighbor except mine is 2’ shorter. I paid more than my neighbor. A lot more. But I still signed the contract and put down my deposit. My mistake. Nothing but problems since then. They’re on vacation every other week so you mostly just leave voicemails and emails. They sub out the doors and insulation and they don’t communicate with the subs. The subs call and email me about delivery. Doors show up finally and they ask me if I have a fork lift to unload them. So they left without unloading the doors. My metal frame and panels are on site but no doors or insulation yet. Go somewhere else trust me. Anywhere else. At this point I’m asking them to come pick up their material and give me a refund.

SMVM FAMILY

2021-05

I only do business with Reeds. The products along with the service is second to none. I have to give credit where credit is do. Anytime I call Destiny @ Reeds I get professionalism and it's not like speaking to someone with a script in their hand. SHE KNOWS HER STUFF!! I'm giving them a 5 star rating because they earn it on a daily basis. If you need to buy some metal roofing or anything they offer but you're not in line in their parking lot, then you're at the wrong place.

Keith Russell

2021-05

Where do I start? I went in Reeds on September 23rd. I sat down with Joe and told him what I wanted. 48x36 pole barn. He typed it up and I paid nearly $9k that day. He said give me ONE week to get all the materials together. ONE “month” later it was ready. But they didn’t call me, I had to call them to find out. It was suppose to be delivered on a Monday. Nobody showed up. I called them the next day, they said it would be Wednesday. Nobody showed up. I called them Thursday morning and they said their was some miscommunication and it would be delivered first thing Friday morning at 8AM. My contractors were at my house waiting on it. I called reeds and they said there must have been some miscommunication between the dispatcher and driver. It was not delivered until 5:30pm that day. The contractors came back and started on it Monday morning. They got to looking at all the materials and found out we were short 4 trusses. I looked on the sales order and added the prices up (because they do not put the quantity on there) and I was only charged for 4 trusses. I was suppose to have 8. So guess what.. more miscommunication. We was told they were going to be made overnight and be ready at 7:30am on Tuesday. Well Tuesday morning came and nobody started on it. After a few phone calls from me and my wife they got started on them and said they will be ready Wednesday morning. I went up there Wednesday morning to pick them up. I had to pay more money $640 to be exact to get the trusses that THEY left off the original order. Then I had to go wait in a line of trucks until I was called to come pick up my already made trusses. I have never in my life experienced anything like this. I will never do business with them again and if you are smart, you will not either.

Bobby Lamb

2023-05

I usually don’t take the time to write reviews, however I feel the need to let others know that the response to issues involving the building I purchased from Reeds has been horrific. I would not recommend doing business with this company at all costs. Spending over 200,000 on a building and getting almost zero assistance with manufacturers issues is not acceptable! They don’t care!

Levi D'Anjou

2021-05

Good folks. Great product. But very long wait times. Customer lines are long and slow. I called a day ahead & prepaid. Still a long wait.Update: 12/2020Tried to buy again in Nov 2020 several times & could not get anyone. Gave up.

Laura Weeks

2020-05

We ordered a building, it came in and was to be delivered on October 2 or 3. We were told they couldn't deliver it on Thursday the 3rd because they had problems with the truck. We were told they would deliver on Saturday the 5th from 8:00-9:00 and would call 30 minutes before. We waited all day at the location and no one showed up or called to let us know they weren't coming. We tried to call the office and of course they weren't open. We also spoke with the salesman Mr. Ott and was told the office is closed and there was nothing he could do. He made no attempt to help us with the situation. My husband received a call in Monday at 6:30 am letting him know that the building would be on its way in an hour. The driver had no idea that it was to be delivered on Saturday. When he delivered the building he wanted the rest of the money which was not there because we had no idea they were coming. With multiple calls to the office and being put on hold for around 10 minutes, we still have no answers. I spoke with multiple people who only transferred me around the office. VERY DISAPPOINTED and WILL NOT use them again. I only gave them 1 star because you have to in order to leave a review.

Betsy Osborn

2021-05

I went with my husband to Reed’s Metal in Brookhaven to pickup some simple items or so we thought. Had spoken to someone earlier and was told they had what we needed. First of all, we had to wait over an hour to get someone to help us. Second of all, they had no knowledge of what we were talking about and told us to go to another metal place. This is not the Reed’s Metal service that we are accustomed to. Have used them several times in the past and this will probably be our last. Horrible customer service and no knowledge of products that they sell.

Shelby Roberts

2022-05

I don't know what happened to Reed's but this is the 2nd bad experience we have had from them so I will start taking my business elsewhere. I was told TWICE a delivery date after I went up there and paid in cash for my metal. The first time they never showed so 3 days later I finally call and get put on hold for over 30 minutes waiting for the one over deliveries to come to the phone. Well that never happened and I was finally told that my order would be delivered today and still, no one showed up and I have yet to hear from anyone.

Bill Crowder

2020-05

UPDATE: 12-11-2019This is an update to a post I did a few months ago. The problem boiled down to my new building leaked around the windows when it rained and there was a dispute as to who was responsible for fixing the problem. I would have left all the post intact, but the size limit was exceeded in Google. The full post in on Reed's Facebook page.Thanks to the folks at Reeds Metals for stepping up to make this right, even though technically they didn’t have to. Once Mark Barnett (General Manager) got Adam, with Reed’s outside sales involved, things started happening. Adam did not let time lapse or communications drop. He was great to work with.The contractor Adam sent was Kendall Patten, with Clays Construction. Kendall was also professional and great to work with. Kendall explained what the problem was, what he was going to do to correct it, and when he was going to get it done. Kendall was right on target with everything. His crew cleaned up before they left and aside from the window corrections, you would never know they were there.Short Summary. When my wife and I bought the building, the salesperson gave us the impression that all the contractors were under Reed’s control. The salesperson set everything up. Reed’s does not manage the contractors that put up the buildings or lay foundations, they just sell the buildings. I think they have reinforced that internally now. The building contractor did an okay job, except for the windows. Because of the misunderstanding, Mark Barnett stepped up and said Reed’s would make it right. The staff at Reed’s and the contractor (Kendall) did just that, they made it right. I now have a great building and it doesn't leak. Thanks to Mark, Adam, and Kendall.

Michael Hutson

2020-05

My review is strictly on the pickup area. It is always a 1 to 3 hour wait to pick up. Doesn't matter if you order early or not. I have always had excellent service in the ordering and invoice area.

Candice Davis

2020-05

I build pole barns and building for people and we used Reeds, my customer ordered their trusses and metal 13 days ago today and we were told they would be delivered within 7-10 days. Then we have called several times trying to get a general idea of when the items would be delivered and Reeds customer service people have been extremely rude and disrespectful when all they had to do in the first place was tell me they couldn’t speak to me on the matter the first time I called rather than ignoring my calls, leaving me on hold, or telling me nothing at all and wasting my time like they have already wasted. I heard great things about Reeds metals but this has been a complete disappointment. I am trying to run a business myself and I would never treat my customers this way!

George Thomas

2022-05

Knowledgeable staff, not a lot of sales pressure, great selection of products and styles.------------------EditThe business is undergoing a restructuring following a sale and is understandably suffering a lack of service quality. I don't know when they will be back up to speed but I would give them some time to reset.

Gibson Branch

2021-05

Not at all what it used to be! Mr Bernie HAD a good thing going. Seems like overnight it started going downhill and it hasn't stopped yet. I heard he sold half the business, after I heard that it seems like it gets worse every time I try to order metal. Incompetence abounds... Up until 2 or 3 years ago, it was an awesome place. Not anymore..

William Lloyd

2021-05

Reeds as implemented a new policy since I last bought metal. A park and wait for a phone call before lining up to pick up metal. Works really good. Prices have inflated since my last purchase, but I have found in the construction industry in today"s world, that is not uncommon

James Bryant

2021-05

If I could give this place a zero I would! Piss on Reed's metals! I know I'm just a person, but they could at least return your calls! This is not the first time either! Call multiple times, leave message and no return call! Last time, I called 3 consecutive days and never got a response! I'll be carrying my business elsewhere from now on!

Sandra Guevara

2022-05

We are coming from Louisiana to pick up an order. We were told the order would be ready for us to pick up in 24 hours. We could not make is 24 hours to get the order. When we did send a guy to pick up the order he spend all day waiting for an order we were told would be ready in 24 hours.

Nik Sires

2020-05

I used to enjoy coming here when I had a metal project to take care of. Unfortunately it seems with the recent upgrades to their facility, there was a downgrade in their customer service. I have had several attempts come up short at just getting me a quote on a material price. This means I lost out on a customer on several occasions because I couldn't get a quote from them in a timely manner to bid a job.The last project that I tried to get a price on was some steel support posts, purlins, and enough metal to do about 2,000 square feet of awnings on someone's shop. By no means was this something small and insignificant for them to blow off. That doesn't mean they should be blowing off small jobs either, but that seems to be the case lately.Lately I have been having better luck just finding another place closer to where I'm working and supporting the guys that are still hungry to make money. This place has lost its edge.

Angella Slocum

2021-05

After 75 minute drive to a million dollar looking operation. With a truck and trailer. Was told I had to go back 1/4 of a mile and use the gas station bathroom because they did not offer a bathroom for their customers. So, with a 2 year old trying to potty train , I had to walk back to gas station , because we were in line with our truck and trailer and couldn't pull out. Also, had to wait over an hour even though we called ahead. So , with a 2 year, that was 2 walks in 98 degree weather to the gas station to use the bathroom.

Snapper

2021-05

Called for a quote for a large building. The salesman diddnt seem interested. Waited a week for the quote and no reply. So I called Johnny at majestic and he had me a quote the next day and ordered it. Horrible reps.

Dennis White

2021-05

I have been told twice a sales person would call me back. It hasn’t happened yet. I called again and a receptionist put me in the system and entered what I need. They said a sales person would call me? Not counting on it. Looking to do business elsewhere. Customer Service is horrible.

Timothy Reimer

2021-05

Check your order before you leave. They often get it wrong and don't like to give any compensation. Sadly, this business is not what it used to be. I'll be finding somewhere else to do business, especially if ordering special configuration trim

Michael Kyle

2020-05

Carly is always a pleasure to deal with. Keeps me informed of my orders progress, and is very knowledgeable. Ask for her and she will take of you.

ERROL DILLON

2019-05

I was looking for 24 gauge standing seam metal roofing and this was the only place in Mississippi that had it in stock. They said if we don’t have it we’ll order it. I called every place and this was it. I spent all day calling. Thanks to Reeds Metal I found 24 gauge metal roofing. I really don’t believe that anyone can compare to Reeds Metals. If you want a selection this is the place to go. 24 gauge is the thickness that you need because it’s strong. Thanks to Reeds Metals I have a roof that will last for 50 years or more. There maybe other companies out there but they aren’t stocking metal that will last like Reeds Metals.

Opening Hours

Monday 7:30 AM-5 PM
Tuesday 7:30 AM-5 PM
Wednesday 7:30 AM-5 PM
Thursday 7:30 AM-5 PM
Friday 7:30 AM-5 PM
Saturday Closed
Sunday Closed

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