4.9 (352)
2731 Lucas Ln, Festus, MO 63028
(636) 937-6942
boneheatingandcooling.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Charles Crofts
2024-03
Have been with Bone for over 15 years and have never been disappointed with them. All staff office and technicians are knowledgeable and professional. They are always looking for ways to save their customers. I know I can always give me great service! Steve has been here a few times over the years always gives us a run down on things, and there were no surprises at all. Thanks for yet another year has gone by and I am still impressed with everyone I have dealings with. Just knowing you are a phone call away brings us joy and confidence you are watching out for us.
Mary Lathrop
2024-03
Jeff was on time, very knowledgeable, polite and easy to talk to. The service he provided was excellent and very professional. We will continue to use them for our heating and cooling needs and would highly recommend them.
Kelli Graf
2024-03
Super impressed with Bone Heating and Cooling! Each tech that has visited our house has been thorough, excellent work, and personable!! Austin does a fantastic job. Highly recommend them!
Richard Lyle
2023-11
We purchased & had a Mini-Split installed by the Bone Heating & Cooling team. They did a great job, delivered everything & showed us how to use the system when done. The installation guys were great & cleaned up everything after they finished. Couldn’t be happier with their service. They really are a 5-star company.
Jim
2023-12
Our service employee (Steve) from Bone Heating and Cooling did an excellent job and was delightful to talk with and was very professional. I felt he did a thorough and trusting inspection. Have a Blessed Christmas and Happy New Year.
Wayne Schmitz
2024-01
Excellent service provided by technician Austin Werner of Bone Heating and Cooling. Respectful in taking care to not track outside dirt in, took the time to explain his work for the day and results, detailed future concerns to be aware of. Had a second tech with him for training. Overheard detailed coaching as he performed work. Highly recommend Bone to others and encourage participation in their maintenance program.
Bill Schroeder
2023-12
When Charlie Anderson came to give an estimate, I knew Bone was a company I could do business with. He did a thorough job and explained everything without trying to sell Bone at any time. He worked with me on the level of the equipment and on the price. Once that was settled, a couple of days later the system was installed - quickly, professionally and without any hassle. Then Charlie coming back to check the work and offer to explain anything else I thought I needed to know put the icing on the cake.
Gwen George
2024-03
We have Bone heating and cooling do a heating and a/c inspection 2 times a year...this year Austin was our tech ....he was awesome and very polite and answered all our questions ...would recommend them for all your heating and air conditioning needs!!!!
Jan
2024-03
We are very impressed with Steve’s service and professionalism. This is our first experience with Bone Heating and Cooling and we are very happy with the service and reasonable pricing. Steve even taught us some things we didn’t know and made some recommendations, which we appreciate. Great job!8/29/23: We met Jeff today when he came to check out our AC, which had stopped working a few days earlier for a short while, then started again and has been OK since then. He gave us peace of mind by telling us what could have happened but all is OK at this point. He was very thorough and explained some things to us that we never knew and what could have happened. Very happy with his service.10/18/23: Austin was very professional, polite and friendly. He performed a routine maintenance check on our HVAC system.3/16/24: Jeff performed a thorough maintenance check today, which we appreciate. We’re fairly new as Bone customers, but each experience has been great.Services: HVAC system maintenance, Heating system maintenance
Bill Beller
2024-01
The man drove slowly past my home, like he wanted to leave. Returned to say, I can't work on this. I'll get you a price on a new one. It took 3 hours of waiting, for absolutely no results. Very unprofessional. Refused to do the simple job of lighting tge pilot.
Chris Henson
2024-02
Ron and Colby recently installed a new hvac system in my home and did an excellent and professional job. Bone heating and cooling has helped with most of my heating issues. Good company.
The Schneider's
2024-02
From beginning to end this team was absolutely professional, on-time, explained everything to us, cleaned up after themselves and friendly! I highly recommend Bone Heating and Cooling. Thanks so much
Megan Kleisath
2024-04
Great Customer Service and they have done a great job so far everytime they have come out to do a service!Service: HVAC system maintenance
Pat Myers
2023-10
Had these guys install a new heating and cooling system. They gave us a great quote, and had the system up and running within a week. There was a small problem and they came out the very next day and fixed immediately.I'm very satisfied. Installers were friendly and didn't leave a messy area when the job was done.Update: they came back today for a routine checkup. Found I had a leak and treated me right! Now I will definitely call these guys back.
Cindy Lahue
2024-04
Steve was very professional, efficient, and polite! We have been extremely happy with the service we have received from Bone Heating & Cooling for 8 years! Belinda is also always so pleasant when making our appointments!Services: HVAC system maintenance, A/C system maintenance, A/C system repair
John M. Scullin
2024-04
2024 service visit update. Outstanding as always! Thank you to Jeff and everyone at Bone!Bone Heating and Cooling is a great company! From install to seasonal maintenance they are always helpful, professional, responsive and ON TIME. All of the technicians are extremely friendly and professional. I highly recommend Bone for all your HVAC needs.Services: HVAC system maintenance, HVAC duct & vent installation
Maya Irfan
2024-04
Fast and friendly service. Great group of people. Been using this company for biannual services for the last 6 years.
Jim Propst
2024-01
Very professional. Found an issue and described it perfectly as well as showed it to me. We are very happy with the service and continue to use Bone Heating and Cooling.
Kathy Huffman
2024-01
Austin and Devin were awesome! Great service! They explained everything and answered any questions. Very knowledgeable
Dale McA
2024-03
Always professional take pride in their work and always pleasant and respectful . Recommend them to anyone that is looking for a reliable honest hvac company
Linda Jager
2023-11
Bone Heating and A/C has been our provider since our home was built nearly 30 years ago. Always professional and prompt. Great products and customer service. Service techs are friendly and helpful. Jeff is very helpful with our questions. Office staff very accommodating when calling with a question or to schedule maintenance.Services: A/C system maintenance, A/C system repair
Brian W
2024-01
We’ve had Bone H&C literally for over 3+ decades at 2 homes and one business. We have always had great service and fair prices from them.
Melinda Evens
2024-04
Always great service. The technicians are polite and very professional. Highly recommend
Carol Masgio
2023-09
I highly recommend Bone heating and cooling for anyone who needs servicing for their air conditioning and furnace. They also offer a maintenance service for fall and spring to make sure everything is running smoothly. They are very efficient, courteous and knowledgeable about their business and they do an excellent job.
Janine
2023-10
Steve Anderson was prompt, professional, and very knowledgeable. He answered all of our questions and provided excellent tips for keeping our system working efficiently. Super friendly!
Michael Miodunski
2023-10
We have benefited from Jeff’s expertise several times over the years. He is very thorough and knowledgeable in his servicing our heating and cooling system. He is also very customer friendly and willing to answer any and all of our questions. He is an excellent representative for Bone Heating & Cooling. He also provided additional info on furnace replacement next year.Services: HVAC system maintenance, A/C filter replacement
William Kline
2023-12
Bone HVAC shows up in a timely fashion, stand by their work, gets things fixed and answers questions. These guys are great and they don’t kill you with costs
Michael Mertzlufft
2023-09
After a quote for over $3k from another company Bone Heating and Cooling was able to work with Lennox to get my warranty extended to cover my damaged coil. They were great to work with, got the parts quickly and had me taken care of in less than a week. Steve was quick and professional. And all for a fraction of what the competitors wanted. Very happy with my service from Bone Heating and Cooling!Services: HVAC system maintenance, A/C system maintenance, A/C system repair
Brett McAllister
2023-09
Bone does an excellent job. I started their maintenance plan a few years ago after I needed a coil change. The maintenance plan is not expensive and they check the unit twice a year. It offers us peace of mind with our aging unit.Services: HVAC system maintenance, A/C filter replacement
Pam Garr
2024-04
Bone Heating & Cooling is wonderful! So thorough and very informative. Highly recommend!
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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