Hopkins Floor Co

Kirsten Green

2024-02

Incredibly disappointed with this company. They installed our LVP flooring through out our new build house in Jan 2021 and it’s now coming up all over our house. They won’t return our phone calls and we’ve been trying to contact them to get the issues resolved for 7 months. The flooring has a warranty yet nothing is being done to resolve the issue. For $9k I expected our floors to last MUCH longer than 3 years. Do better Hopkins!

Lara Kelso

2024-02

We recently used Hopkins for a large office space flooring project. Nick brought out samples and created a layout that worked for our space that was a mixture of hard flooring and carpet. We had office furniture and filing cabinets that all needed to be moved to complete the install. I was blown away by the efficiency of the team that completed our project. They showed up on time and worked hard the entire time they were here. They were courteous to our staff and mindful of our workspace. I would highly recommend Hopkins.

Joyce Davis

2023-10

We had a great experience with Hopkins Flooring. The selection was great. They have a good showroom with their products. Within one week, we had made our selection and had all measurements taken and had a quote that was half the cost of another store.The installers were very friendly and knowledgeable. We will buy from Hopkins again.

Elizabeth Mouser

2022-05

The entire staff was wonderful beginning with Nick in the showroom, Candy helping in the office to the installation crew. They were allfriendly, helpful and gave great advice. The crew did an excellent job with installation and our job was not easy. We had carpeted steps that wrapped around the steps and they did a fantastic job. I highly recommend Hopkins. I will definitely use them again.

Kyle Armbruster

2023-08

Overall experience was good. My wife went in, picked what she liked, called me and ordered. They were there within 2 weeks to install.Simple job, just replaced the carpet on the steps, but they did a good job. All involved were courteous and professional.Only knock would be throwing cigarettes in my yard when doing the job.With that said, we will be back, soon, for our living area and bedrooms.

RENELL COUZART

2023-08

First and foremost, Nick and Kellie who are the owners are awesome people! If you want great service from great people, then this is the place for you. Ofttimes people will run into bad service, not at this place. This business has been a mainstay in the business of flooring for decades and there's a reason for that. We're talking quality and excellent service which nowadays is hard to find. So if you need a new floor to walk on, calling on Hopkins Floor Co should be the only one's you should call on.

Shannon Carter

2022-05

Nick and his team were great to work with. The sales people were friendly and knowledgeable. They have a huge variety of products to meet your needs. The installers were respectul and tidy and did an excellent job. I love my new flooring!!!

Gary Olson

2022-05

We have worked with Hopkins many times. This time we had new flooring put in 2 bathrooms and a work room in the basement. We are very happy with the installers who did a great job and were very neat and personable. We're also very happy with the new flooring we chose. Would recommend Hopkins for flooring needs.

Tara Price

2022-05

From the knowledgable sales people (JR was great) to their installers working cleanly, taking their time to do the job right and explain any questions we had, Hopkins was so great to work with. We love our new flooring.

Aaron B

2021-05

We had some major issues with the builder for our new home so much so that we walked away from it. The builder gave us our deposit back knowing whoever they contracted did a horrible job. They used Hopkins which was who our new builder uses. We had given Hopkins thousands to upgrade our flooring for the first house. They had to think long and hard about not taking our upgrade money from the first builder. Acted like they were doing us a favor by not taking our money from the first home. The material was not special order or even ordered at all.

Synergy Team

2020-05

Hopkins Flooring just assisted us with a small remodel of our office. They provided excellent work, in a professional manner and it was greatly appreciated! If we even have flooring needs in the future, we will definitely contact them again!

Kathy Billy

2022-05

Replaced shower in Master Bath. Hopkins salesman, Steve, did a great job making it handicapped accessible for us. Brian was meticulous in his work and was a gentleman in every way. We love our new shower. We went with Onyx walls clear glass doors. Love the look and maintenance is a breeze.

Leslie Patterson

2022-05

Excellent customer service. They went above and beyond to get our carpet installed so we could meet our move in timeline. From sales to billing to installers all were fantastic to work with.

Sara Stark

2022-05

The team was friendly, helpful and kept us in the loop the entire project, we had hardwood and carpet installed throughout and we are extremely pleased with the product and how we were treated. Highly recommend for customer service and product

Beverly Kuenzle

2020-05

Thanks to Kyle, Vince, Chuck, Rachel & Todd for your caring, kind attitude & expertise in making this a great experience! Big THANKS to Vince & Chuck for the great job & going the extra mile to get rid of squeaks & moving fridge back in place! Love our new floor. ♥️Highly recommend Hopkins for all your Flooring needs!😍

Josh Flores

2015-05

Hopkins Floor is awesome, they make up a great team that go the extra mile. They always provided me with the best services while getting the job done in the most time efficient manner. Nick at Hopkins is extremely helpful and I would recommend him and his team to anyone.

libby sandridge

2019-05

Shout out to Hopkins flooring who did a fabulous job. We would recommend them in a heart beat. From Candy the salesperson to the whole crew that came. They were phenomenal. (And we are very picky people.)

Charlene Stanton

2019-05

Horrible expierence! Took a month to get an estimate. I’m now into month number 5 and work is not completed. The salesman Steve was the installer and has done a horrible job on the onyx. Haven’t heard from him for a month now and waiting to get the job finished. I would not use this company. It should really be a zero star rating. Nothing has been done right!!!

Brent Reeder

2019-05

We have been trying to have a repair done at our home for over 6 months. After almost a dozen calls they finally sent someone out to look at our issue. The person came out looked at it and took pictures. He then said someone would call us. That never happened. When we eventually gave up on waiting for there call they claimed to have no record of someone coming out. The sales person then said it was not his problem. No explanation, would never talk to us just flat out ignored us. After many more attempts we were able to talk to another person in the store who seemed interested in helping us. but again rarely would get back to us. even when he promised to call back that same day or the next. I have been told that the manufacturer has sent the material for the repair but as of today no one has called to schedule the repair. We have gotten nothing but a run around and are just tired of it. Hopefully they can get there act together to provide better customer service in the near future.Update: Here is an update of what has happened since my original post. After posting this review Hopkins came out within the week to finally try to fix the flooring. There workers where here on February 4th to replace the bad spots in our floor. After working for less than an hour they realize the problem was way worse then anyone had thought and stopped work. After talking to there company they installed new planks to replace the ones they tore out and left. These new planks are installed worse then the ones they tore out. So they only made the problem worse. The salesman for Hopkins informed us that the issue is a manufactures defect and that they were going to bring the rep out to inspect. March 14th rolled around with no word from anyone at Hopkins and we called to find out what was going on. The rep for Hopkins informed us that the manufacturer is refusing to come out to inspect the flooring do to Hopkins using the wrong adhesive for the flooring (the Installation guidelines for the flooring was very simple to read and plainly said what to use when installing there product) He then informed us that they were sending samples for a new floor that wouldn't have this issue. He said he would call by Friday once he had the product. March 26th we still had not heard back and I went to the store to see what was up. The rep did have the replacement flooring sample and it seemed to be a good fit as replacement floor. However he could not tell me a final yes we will take care of this. I told him i felt like i was being blown off by this company and i needed an answer by the end of the week. Friday rolled around and still nothing from the store. I called them at 3:30 Friday the 29th and was told my rep had gone home for the day. I asked to speak to a manager and he informed me that the glue they used while wrong based on the installation guidelines from the manufacturer is a good product and they use it all the time. So in his eyes they did the job right. So its not his problem. He said that they would not be fixing our floor and had no plans of doing anything further. Since the original contact with Hopkins it took 8 months of getting blown off the whole time to only in the end be told they would not honor there work. Our floor has also gotten a lot worse since the original complaint and is now coming up all over our house (we have glue down LVT Flooring on 70% of our home) with a brand new floor and home this is unacceptable. I was really hoping that Hopkins would step up and do the right thing but it appears they don't care about there customers once the bill has been paid. If anything else happens I will be sure to update this review

tay palomo

2021-05

Not professional, needed last minute items so I got to Hopkins at 11:52AM on a SAT when they close at 12pm. Doors were already locked and the people inside just stare at me. I leave and call the phone number to confirm and they lady says they are in fact open untill noon and that I should come back. By now I'm halfway to lowes. I wanted to shop local but What a waste of my time. I Wont try them again

Shari House

2021-05

As always Hopkins provided beautiful flooring as promised. The installation team was polite and efficient and left my place looking better than before they arrived.

Alex Mullins

2015-05

Great Service. They make everything a very easy process all the way from the begging to the end. I have been so happy with the end results I know I will continue to use Hopkins Floor for any future installations.

Robin Neff

2015-05

They have been nothing but absolutely helpful and kind to both my husband and myself. The quality of the flooring we purchased was fantastic. We will always give them our business.

Phil Zimmerman

2021-05

Very helpful, fair and honest. Also very knowledgeable about the products they dell and the differences between them. Thank you for helping us pick out the perfect flooring for our new house.

Mollie Reeder

2019-05

We have been dealing with them for 8 months trying to get our floor repaired. They have continuously blown us off and ignored us. We just received word that they will not be fixing our floor even after they admitted to using the wrong glue and installed it incorrectly. I would not trust or recommend this company.

Abigail Booe

2022-05

They were awesome!!! Did a great job our floors look beautiful 😍 so happy about it. Highly recommend these guys for anyone looking for a new floor!👌🏼

Wade D

2015-05

This place has turned out to be very successful in working with me. I've ordered some great products through here, and the prices are very good. Their service is top notch as well. Very happy with them.

Justin Caldwell

2022-05

Candy did a great job helping us with flooring and tile for our new house! The installation was well done too!

Mark North

2022-05

The installers were excellent and courteous. Everyone kept us informed. From picking out our flooring to complete installation, we were pleased.

Anthony Combs

2015-05

Edit my review. I had had some issues with the carpet and I believe Hopkins went above and beyond my expectations. It turns out it was issues with the sub floor from the builder. Hopkins still took care of it for me. If there is something wrong they will fix it.