4.4 (63)
1555 Commercial Blvd, Herculaneum, MO 63048
(636) 479-7637
pauldavis.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Charlie Luna705
2024-04
We had a contract with them to restore our kitchen after water damage. It took over a year. Throughout the whole process communication was a huge issue. Emails were completely ignored, including towards the end of the project when emails were directed to the owner and included questions and problems. Our hardwood floor was gouged by them, electrical work was done incorrectly and in an unsafe manner, the issues are just too many to mention them all. They had to hire an outside electrician and they were at my home for over 8 hours trying to fix what Paul Davis did. I would definitely not recommend this company. In closing all that we went through all of the problems they NEVER even had the decency to apologize.1st photo open air splice, which is not allowed2nd photo white power cord used which isn't allowed. This is a new dishwasher that came with the proper cord to hook up.
Sister Rym
2023-05
Update:Its 3 months later and they claimed they didnt receive payment from my insurance company yet the insurance company submitted payment twice.There are currently 2 jobs outstanding‐------------Old review from the 1st contact 3 months ago:He arrived on time, respected the home, wore his mask, and did what he said he would do. We still have more work for them to do before the job is complete, but so far, so good.
kat wood
2023-12
Lauren and TJ were great. I had been dealing with our fence since May 2023. More insurance issue than anything. Once TJ was assigned it was constant communication and detail on what was happening. I had quick responses anytime I left a message or text. Work done was great as they were having to deal with shotty work done by previous company. I would recommend and use again. Thank you!!!
Raferd Kaiser
2024-04
The workers sent to stop water leakage into our home were prompt, courteous and prepared to make the necessary temporary repairs to stop the leaks until permanent repairs can be completed.
Logan Smith
2023-05
From the beginning everyone we spoke to and felt with is pleasant and knowledgeable. Any questions we had we answered promptly and completely. Even tho I called with so many questions each contact was handled graciously and with patience. I felt the entire time that my house, home and person were cared for. I personally interacted with Doug, Julie, Angela, Owen, Alyssa and more. All were so helpful and friendly. I will be using Paul Davis for the entire process and definitely suggest them to everyone!Services: Flood restoration, Remodeling, Flood cleanup, Roofing, Water removal, Water damage-related cleanup & repair, Carpet cleaning
Gene Groat
2019-05
Chris Stamm is an excellent communicator and very clear on what the process of restoration entails. He made a true and complete estimate and completed the contract work efficiently. His was a fair and informative bid and carried out to the "T". Dave Fowler is a professional at his concrete work and a marvelous Christian witness as well as all his workmen. I couldn't be more pleased with the product produced by this artist of construction and my home is much better than before the damage.
Theresa Mayfield
2023-10
The crew that was sent out to my home was very professional friendly and explained everything very well to me that way I could understand the process. And I am very thankful that they were able to come out on the weekend to get the job completed quicker for me. I would recommend to others.
Lawrence Ruessler
2023-06
The insurance company recommended them when I filed my claim, I'm glad they did. Paul Davis restoration showed up that morning, got everything ripped out and drying within hours of me filing my claim. Very positive people working for them, helped out in a stressful situation. They also worked directly with insurance, made my claim experience very easy!Service: Water damage-related cleanup & repair
Lee Spencer
2023-05
This company has been a nightmare to work with. They were nice at first until I noticed that they didn’t complete their job after I paid them. I didn’t notice some things until my contractor pointed them out. They missed an entire corner of a room, they tore out insulation of one wall and told my insurance there was never insulation in there, they took off baseboards along one wall but then left some on the same wall that were water damaged, they stood me up for an appointment with no call and no show.. he called an hour after we were supposed to meet. I Iive in a gated community so I was just stuck up there waiting for him and finally I left after 25 minutes. I had to take off work for that meeting. They never went over any pricing for what they were doing. I had no idea I’d be getting a $3500.00 bill for fans and removal of some drywall and carpet and laminate in a small room. I’m now finding out that because their bill was so high that my insurance isn’t even giving me enough to cover my repairs! When I told them I no longer wished to do business with them but was seeking a partial refund for all of the inconveniences and an incomplete job I have only been completely ignored. I will never do business with this company again and plan to tell everyone I know to also not use them.Services: Flood restoration, Water damage-related cleanup & repair
Marie A
2023-05
My property insurance assigned Paul Davis of Southeast St. Louis to complete a water mitigation due to a freeze occasion. Jamie and Delia were the employees who performed the work. They did not complete the work properly and did not know what they were doing, I asked them to check the moisture around the drywall area and they stated " this will dry by itself". I had to pay them and hire a new company on my own budget to come and complete the work because the area around the water leak was saturated and it took 3-5 days to dry it out by setting dehumidifiers and spraying for mold. The water loss was one thing, but Paul Davis caused additional issues by not mitigating the moisture in the first place. There are tons of great companies in St. Louis, do not fall for this business that does not care for customer as they care for their invoice to be collected! Definitely will not recommend Paul Davis.Services: Water removal, Water damage-related cleanup & repair
Wade Dortch
2023-08
My bathroom floor need replacing from water damage, what should have been a three day job, has turn into six different workers at my home, a gutting of my bathroom, a day I had to call to see if workers are going to show up.This the fourth day and it still not right. Project manager,said he told one thing,and the work is not being done. I have no bathroom still, miss fourth day from work and never again.Stay away from Paul Davis Restoration Southeast St.louis MO. TO PAINFULServices: Flooring, Water damage-related cleanup & repair
sami foreman
2023-05
Incredible experience! This was our second recent experience with Paul Davis Restoration, we had some of our soffit blow off during strong winds. John was able to come out and assess the damage and the pieces we had saved from the yard. Luckily we had everything we needed and within two days John came back and quickly got the job done. Couldn't ask for better or quicker service!Service: Roofing
Cindy Viner
2023-11
Ben Daves and Harley were here and did a great job. They explained the process more the once for me I’m happy they have patience with me. Thank youService: Flood restoration
John Donnell
2023-05
During the recent flash floods, a retaining wall collapsed and our garage and finished basement flooded. Paul Davis came to our home on the same day as the flood occured and set up fans, dehumidifier, and sprayed anti-bacterial liquid. The team returned within a few days to flood cut the basement drywall and remove the flooring, baseboards, and our personal items that were ruined by the category 3 water.What set Paul Davis apart was their responsiveness and their experience. I had called other local restoration companies during the morning of the flood (e.g. Woodards) and they said they would call us back in a couple of days to simply let us know when they could schedule a time to look at the damage-- by then, mold would have taken hold. Given Paul Davis has a network of over 300 independent offices around the country, they were able to get an experienced team to our home quickly! When I heard back from other restoration companies days later (Woodards, etc.), I was so glad to say that Paul Davis had already completed the work - and our basement was dry and did not have any mold.Thank you Steve Plant, the owner of Paul Davis Restoration of Southeast St. Louis! Your responsiveness, team's experience, and your attention to detail went beyond compare. The network of over 300 independently owned Paul Davis locations is a significant advantage, especially when there is a flood and time is of the essence before mold takes over. Also, it was a pleasure to work directly with you and I recommend others contact you at Paul Davis Restoration of Southeast St. Louis!!Services: Flood cleanup, Mold mitigation
Richard Erlinger jr
2023-05
UPDATE: The owner of the company responded to our complaints and has helped rectify the situation. He paid us the fair value of the missing and damaged items. I have changed my review from 2 stars to 3 stars since we were taken care of.............. The company was fast to respond to our house fire. They were out the next week and started to get things out for restoration. The communication was not good. We had to call every couple of weeks to get a status on our stuff. They did not call us, we had to call them. After delivery, several of our things such as jerseys, and other small items have come up missing. They say they have no record of those items and will not compensate us for those items being lost. We recieved a couple other families items when they returned our stuff, which we returned. So chances are another family got our stuff that is missing. We also had a TV and Monitor that was damaged beyond repair, which they compensated us for. We got back an office chair that had dirty black fingerprints and brown stains on it. So they did come out and clean it. MAKE SURE YOU DOCUMENT EVERYTHING YOU HAVE. Because they will deny that they ever had it if it comes up missing. It is very hard to do so when you have a whole house full of stuff. We were living in a hotel and working still while they were removing our stuff, so it was very hard to document everything we had during that hardship. The staff that came out were very nice and seemed to be organized. It seemed that our issues happened at the warehouse facility. I will post an update if these problems are remedied, but have no confidence at this moment with the email we recieved from the owner.
Niara Cook
2023-10
Blonde chick with a hat on . Cut me off coming out of a gas station, in the company vehicle. Then proceeded to speed up and not let me pass her. She raced me. I can understand if she was in her personal vehicle but her bad driving represented your business and that's why I decided to review instead of call.
Jacob Quick
2020-05
At 5 a.m., my wife and I woke up to 3-inches of sewer water that flooded our entire basement which is our Master bedroom, bath and living room. The folks from Paul Davis were hard at work by 8 a.m. that same day! Through this entire process, the manager Chris and our primary contact Taylor, have kept us informed and managed their people to provide a quick and thorough job at mitigating our home from further damage. We are now dry and on our way toward the process of repairing our home. They worked hand-in-hand with our insurance company throughout as well. I have been in the contracting business for 30-years and am thoroughly impressed. Well done Paul Davis!!
Jennie JACKSON
2023-05
Everyone we seen, talked on phone were kind and helpful. Letting us know what they were, will be doing. Communicating was very good. They arrived quickly and promptly started to drying out. Highly recommend them if the unexpected happens to your home.Service: Water damage-related cleanup & repair
Lucas Signorelli
2022-05
I've worked with Steve Plant and the team at Paul Davis, and couldn't recommend them more for their professionalism, honesty, and skill. Simply put: they are fantastic to work with. If you need a restoration contractor, look no further!
Anela Barbanell
2020-05
Great company owned by a wonderful family. Both owners came to our house with their daughter to make sure that work was done as requested. John, the project manager, was hands on and always available. From start to finish every employee who worked on our basement from pulling the carpet to painting did a great job.
D Stevenson
2023-05
Everyone I spoke with on the phone, in person, and/or who came to work on my house was AWAESOME! I was fully informed every step of the way which I appreciated very much!! The work in my basement looks great!!Services: Flooring, Water damage-related cleanup & repair
Ben B
2019-05
Always extremely responsive and professional. I have used them on several occasions for emergency roof tarping, and have also referred them to family members when they had a nasty water leak. They have always been very prompt and thorough. I will continue to utilize Paul Davis, Southeast St. Louis and refer them to friends and family members. Great Job!
Holli Mendica
2019-05
I wish I could give a million gold stars to the Southeast St Louis Paul Davis company !! Simply a remarkable l! We were involved in a real estate transaction that went south at final walk thru. It wasn’t going to close on time because the seller didn’t ever repair the broken trusses and rafters in the attic as agreed per the contract. Chris Stamm with Paul Davis answered our FIRST call and was out within 2 hours to give us a bid. Not only was I impressed with the incredible customer service at that point, but was blown away that he was able to get us on the books for the repairs to be made the very next day. Repairs were done in a tasteful professional manner and we were able to close on time. I loved that understood how the real estate world works ( saved my buyers from being homeless) and could accommodate. Paul Davis was fantastic to work with and they 100% have my business for any future Mold,Fire,Water Damage issues.
Douglas Kaiser
2024-04
Couldn’t ask for a better company to deal with after such a bad situation with the fire at my house.
Noteshroom music
2020-05
In the beginning I was very enthusiastic but they totally dropped the ball and never recovered. The work was barely adequate. The completion took a long time for no apparent reason and the communication was poor. So many parts of the project was poorly done. It was a very disappointing experience.They asked me to contact them and they would make it right. I contacted them a month ago and had to leave a message. I have not heard from them at all.
John Senden
2019-05
We had two busted water pipes during a recent freeze. Our insurance company contacted Chris Stamm and he got to us very fast. Keep in mind, it was a disastrous time in St. Louis, with many people in the same predicament.Chris resolved the initial problem, then was back at it the next day, along with his plumber. They worked tirelessly. Follow-ups were also done by Desiree Stamm. The work and moisture readings continued until the job was finished successfully.The Stamms are dedicated, absolutely qualified to do this emergency work they know their business. Their dedication and honesty are apparent from the get-go.Claire and I are grateful, and we recommended them highly.
austin whiteaker
2019-05
Great outift they are running over here, I am a Realtor in the Saint Louis area & I hired Paul Davis for a Commerical Listing I had that needed cleanup after a Flood and Paul Davis came out very quickly and not only outbid 2 other companys but where extremely detailed in their bid. They came out quickly after being hired and I stopped in during the work and it was apparent that these guys knew exactly what they are doing when it comes to this sort of thing. Highly reccomend Paul Davis,Took new photos of the listing and traffic has about doubled if not tripled! THANK YOU PAUL DAVIS
Margaret Moye
2022-05
Jake's team worked on my basement.They were friendly but very professional. Jake's team were thorough and made sure that my basement was dry and safe. I would definitely recommend them to my friends and family. Thank you Jake.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal
Dr. Steven Wade Au.D.
2018-05
Thank you Chris for the help with my house! Mold is intimidating but Chris treated my problem and gave me information about how to prevent future mold/water issues. Paul Davis has a great reputation for service and Chris offers a down-to-earth straight forward approach that I would recommend to anyone. Thanks again to Paul Davis and Chris Stamm!
Shawn Kerley
2019-05
Was surprised with water in the office over the weekend. Made one phone call and within an hour Paul Davis was there to save the day. Monday came and we opened the office like nothing happened. Thanks again for the quick response time! You guys ROCK!!!!
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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