Pro Installation and Design

Kyle Klohr

2023-12

UPDATE: Pro Install posted an Apology but still has not refunded the $6000.00 that they had agreed to refund nor have they responded to our inquries about the refund since it was agreed to.Check them out on facebooks Deals Gone Bad Group.Pro Install may be a good roofing Company but they are a Terrible General Contractor for other projects. They will stonewall your project, destroy your home, lie about what they have spent your money on and keep your deposit once you have had enough of the delays. Project was supposed to start on August 8th and be done in three weeks. After finally starting demo on October 11th this is how they left our home for the holidays. Attached photos are from december 7th.I am sure that they will respond to this review stating that they offered a partial refund but they have never given us any real accounting to base the refund on. I am also sure that they will say that there were supply chain issues but since they told us on september 9th that they had all of our supplies with the exeption of the tub that was not ordered until the day after we cancelled the contract that is just another excuse.

Sunday Lodes

2024-04

Looks I'm turning into one of those reviews...the side of my home is still covered in plastic and has been since before Christmas. I specifically asked for Hardy Board siding. They put up plywood and left they top uncovered. Lots of promises and excuses, then crickets... He won't take my calls or respond to any messages. Thanks a lot, KenUPDATE * Two days ago a subcontractor's worker stopped by my house to ask about color swatches...REALLY ?!?. I'VE BEEN GOASTED FOR 3 SOLID WEEKS ! TODAY Someone answered the phone and promised he would call me back ..again...crickets. I've left several more messages. I WANT MY MONEY BACK!!!!! March 20th Update. I still don't have my refund and they've tried to tell me that they've sent out 2 checks. I specifically asked for a check to be sent by registered mail as my mail is unreliable. I've called multiple times again and no response until today.I am now awaiting a "3rd check."2nd Update April 7th- He, Ken, the owner and proclaimed veteran, Literally tried to extort My money. He basically said he'd give me my $ back if I took this review down. I feel really sorry for the poor fool that tries to hire this company. How do you sleep at night, Ken ?

sue ragsdale

2023-12

Ken and his crew were outstanding!!! They took a tricky real estate transaction and quickly dealt with the insurance company and had the roof on by closing!!! The sellers and buyer were all thrilled with the beautiful work and professionalism!!!!!

Phillip Maxwell

2023-08

We had a very good experience with Pro Installation after out roof sustained hail damage. Case was on the ball helping us get together with our insurance company (AAA) for the inspection. As soon as the paperwork was completed and the first insurance check arrived we were ready to begin. The materials were delivered and the job was completed in a little over a day. Pro Installation took care of the new items required by code (such as the drip edge) and installed a ridge vent in the garage where we had not had one. The shingles look great and the garage is very nicely cooler.Services: Attic venting repairs, Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof repair, Roof installation, Attic venting installation, Roof damage repair

Amanda Myers

2023-10

I had my roof replaced with Pro Installations. They worked through the insurance claim debacle and supply chain issues effortlessly. I would HIGHLY recommend using Pro Installations. From the beginning of discussions to completion of the project, I had full confidence in Case and Ken.Services: Roof inspection, Roof installation

Shelby Andersen

2023-09

With all the other roofing company's in the area Pro Installation and Design make me feel like i was more than just a sale. I was part of the family. any questions i had they were more than happy to go over with me an make it known that i matter.

John Garrett

2023-11

Pro installation and design is a great company they did my roof in one day 7 men on job and they were fantastic and they cleaned up everything I would highly recommend them for anyone else.Service: Roof repair

Damon Ross

2023-10

Casey is the name of the representative that came out he was very prompt and helpful he answered all my questions and was very respectful. What really impressed me was that I found a company that was cheaper then this bid and he encouraged me as a Cunsomer to do what was best for me so thank you Casey.

Toni Tunell

2023-05

They did a great job on my house Replaced all my siding A window and a storm door Was done great and quick

Michael Landoll

2023-10

Pro Installation did a fantastic job on my new roof and showed excellent professionalism in every aspect of their business. I highly recommend them!Service: Roof repair

Carly

2023-05

Teressa is the reason we went with this company. She is hardworking, diligent and helped us with our insurance claim when a tree fell on our home. She truly is amazing and works well alongside Jeff who is also wonderful to work with. We had a good experience and are grateful for their work and help.

Jessica Hausman

2023-05

They are the biggest liars and thieves. They estimated a roof for one amount and we signed a contract and I put a deposit down for over 2000. They called back days later and said we aren’t going to make enough money and wanted more money, after the contract was signed and now are refusing to give me my money back. DO NOT USE THESE CROOKS. The attorney general is my next step.

mary slover

2022-05

Theresa Schrum Project Manager was excellent! She was very helpful and kind! The installers worked from 7 thru 5:30 removing the shingles, removing and installing new plywood where needed, installed new shingles and clean up was very thorough. Thank you Pro Installation for a job well done!Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Kiki Nichole

2023-12

Pro installation was so amazing and easy to work with 10/10 would recommend!!

Tom Kumpis

2023-05

Pro installation did a fantastic job on my new roof and I only had to wait about a week to get it done and it took just one day to complete

Heather stewart

2021-05

Teressa was our representative and she was fantastic. They did a great job with my roof and their customer service is awesome. I am thrilled with the entire process and end result!!

shane Harper

2021-05

DO NOT DO BUSINESS WITH THIS COMPANY! I hired them to build a new deck on my house. They subcontracted out the work and took no ownership. The deck was not properly built and failed inspection. The company refuses to return any forms of communication and i have had to get the county cide enforcement involved to track them down.. The owner of this company Ken James Lee will lie to your face and tell you about how he stands behind his company and work. im now looking for another company to fix what they take no ownership of after gladly taking my money

Sheila Fasnacht

2021-05

They very helpful with complying with the insurance company,and my roof was put on very prompt time and absolutely love it!! Looks beautiful.also had new gutters and garage door everything went soo well and fast.any questions I had they answered right away.I highly recommend them very easy too work with.

Teressa Sullins

2022-05

They were great. The helped me get my insurance claim approved and the supplements approved too

Mackenzie Beaver

2023-05

Pro installation did a great job, very professional and thorough. I would recommend to those in my neighborhood or family

Carter Schmitz

2023-05

Company is reliable, hardworking, dependable and gets jobs done effectively and efficiently

Brian Grigg

2023-05

Highly Recommend.