White Castle Roofing

Teresa Mullin

2021-05

My neighbor recommended White Castle Roofing to me and I am SO glad I called them. My husband and I could not have been happier with the service and quality of this company. Mike McGuire was amazing to work with! Our insurance company was underestimating the cost to repair our roof and Mike went above and beyond to write out a detailed description and bid of why the cost was not accurate. The insurance company came back and covered everything after reviewing his estimate. Mike also took the time to explain the whole process of working with insurance and which type of shingle would give us the best rates on our insurance. They worked around our schedule and installed the roof and gutters while we were out of town. I can not recommend this company enough! Mike went above and beyond what was expected and now we have a beautiful new roof with much better home insurance rates, thanks to Mike and White Castle Roofing!!

Klayton Kopecky

2023-09

I recently had the pleasure of working with White Castle Roofing, and I must say their service was impeccable. What stood out the most was their meticulous attention to detail during the roof inspection. It's evident that they take pride in their work and ensure nothing is overlooked. Moreover, their communication throughout the process was top-notch. They kept me informed at every step, ensuring I was always in the loop. Their follow-through when performing the service was commendable. I highly recommend White Castle Roofing to anyone in need of roofing services. Their professionalism and dedication to customer satisfaction are truly unmatched.

Pete Becker

2023-09

White Castle Roofing is excellent! I would highly recommend them. I do most of the repairs on my own home and I get nervous when I have to hire out work. Brad was great at communicating thru the process and made me feel comfortable. All of their employees are professional, prompt, provide excellent analysis, and workmanship is outstanding. Clean up and follow up was great. They went above and beyond in every way. I won't consider any other company to work on my home for my roof, gutters, or attic venting.Services: Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof installation

Josh Willis

2021-05

From the very start of providing a quote, all the way through completion of the job (and even invoicing), White Castle Roofing demonstrated the utmost professionalism, as well as a genuine respect for their customer. I received half a dozen quotes for replacing my roof, as it was just time to replace due to age and not because of any damage. Honestly, a lot of companies seemed disinterested when they found this was not an insurance job. Jordan Ottoson never made us feel like that, and was incredibly responsive to any and all of our questions. He showed up on time, never pressured us, delivered a multiple option quote within days, and that quote was ultimately the most competitive. On top of that, we were going on vacation in a week and a half after deciding to go with them, and preferred to have it done while we weren't home, and White Castle made that happen! Schedulers kept you updated all the way along. CJ was an awesome project manager and we never had a single concern while they were working. He called us right as they arrived and ensured we didn't have any questions or things he could address, and then he kept everything right on time that week, before any weather hit. We felt like we were in good hands with CJ throughout the project. We couldn't have been more pleased when we returned home to our new roof. It looked like a new house!! Their clean-up was immaculate, it was like they were never there. On top of being the most competitive, they did not require a dime before the project began (some companies were asking for as much as 50% down), and invoiced us a week or so after completion with an incentive for their customers to pay within 15 days, which we took advantage of. To me, that seems like a company that wants to continue to have you as a customer for decades to come, and not just for this project. I could not be more impressed by White Castle and the folks I got to do business with directly, like Joran Ottoson, Liz Bretsch, CJ and Pam Troupe. I would highly recommend them to anyone looking to have their roof replaced or repaired.Service: Roof installation

Jon Kragt

2023-10

Chad Cossins was extremely helpful and professional, making the roof replacement process painless and productive. I was informed at all times regarding schedule, materials, and expectations. Crew and team leads were very polite and knowledgeable. Very happy with the company and staff. Great Job White Castle!!Services: Gutter installation, Roof installation

Doug Wulf

2024-03

White Castle replaced our roof in October, 2022. As a part of their service, they offered a "free upgrade" to 45 feet of ridge vent, which I accepted with the belief that this would provide better attic ventilation. In December we began to notice water stains on the ceilings in nearly every room in our home. We discovered that our attic insulation was wet and beginning to mold, and ended up having to remove and replace it. White Castle then advised that they should not have installed much of the ridge vent and should have installed two turbine vents instead. They did remove the excess ridge vent and install the turbine vents, and they covered the cost of covering and painting the ceilings. However, with regard to the attic insulation, they refused to cover that cost or contribute anything toward the cost, which I believe was caused at least in part by the improper ventilation initially installed on our roof.UPDATE: Further discussions with White Castle's representatives have resulted in a satisfactory disposition of this matter and I would now recommend them as a roofing contractor.REVISED UPDATE: It was premature of me to indicate that a satisfactory disposition of this matter had been made and or that I would recommend White Castle as a roofing contractor.We recently once again experienced excessive attic moisture resulting in stains on our ceilings. White Castle continues to deny any responsibility for the wet insulation that had to be replaced and which we will once again need to get tested for excessive moisture content and possible mold and mildew that would require replacement once again. White Castle has claimed that the attic ventilation is insufficient in that the soffit vents are clogged with the insulation that was installed in early 2023. However, when the attic was examined by the insulation company and White Castle, it was then decided that the soffits are covered by some mysterious styrofoam, blocking any air intake into the attic. White Castle has given me a proposal to open up the soffit vents - at my expense.I have conducted a considerable amount of research to determine why this problem began within a short time after White Castle re-roofed our home in 2022. It has become obvious to me, and most certainly was obvious to White Castle from the first indication that our attic was not being properly ventilated - which resulted in water stains on our ceilings in early 2023. In fact, when a White Castle representative initially inspected our attic after those stains appeared he told us the problem was that they had used a new underlayment in place of felt paper. My recent research, which I admit I should have done earlier, has convinced me that he was correct. I found that what White Castle used as an underlayment was a synthetic roofing felt. The installation instructions for the product that was used states in part that this product "is considered an air, vapor and water barrier and therefore must be installed above properly vented attic space(s)". White Castle made no assessment of our attic ventilation to see if it was "properly vented" and they in fact have contended all along that it isn't and now they think we should pay them to correct it so that it conforms to the synthetic underlayment they used. Really?Do an internet search of synthetic underlayments and you will find information such as "the underlayment does not allow moisture to pass through, leading to condensation and trapped moisture in the attic" and "it creates the perfect environment for mold and mildew to thrive". Sounds exactly like what we're experiencing, doesn't it?If you are in the market for a roofing company, please consider this update as well as my initial review. Homeowner beware!Response to the owner's response.You are correct, our attic did not have proper ventilation when you replaced our roof. See the underlayment manufacturer's installation instructions that state it is to be used ONLY if the attic is properly ventilated. It was YOUR responsibility to determine this and you failed.Service: Roof installation

Rebecca DeBolt

2023-09

Patrick from White Castle came to my house to try and diagnose my odd problem I had on my ceiling. When he didn’t have the answer right away, he researched it and came back explaining the diagnosis then fixing it properly all within 2 days. Very impressive service! I would highly recommend White Castle and Patrick and his crew!Service: Attic venting

Sarah Friesell

2021-05

Michael McGuire with White Castle Roofing did an excellent job! Our roof needed a repair and we were having a hard time finding a roofing company willing to handle a smaller repair. Micheal arrived on time and inspected our roof. He quickly determined the repairs needed. Our roof is fixed now and we are very happy with the results. Highly recommend Micheal and White Castle! Wonderful customer service! We will definitely be calling them in the future for any roofing needs.Service: Roof repair

Kyle Sawyer

2022-05

We recently had a very strong wind storm come through our area and ripped a good chunk of shingles off the roof. White castle went to bat for us with the insurance company and did everything they could to get us what we needed for our repair. We talked to a handful of the staff at White Castle while dealing with this repair and every single one of them was professional and super nice. Chad Cossins was the direct contact we had with the company and he did an amazing job. He went above and beyond to make sure we got what we needed and had a great experience. We will not be going anywhere else if we ever need anything roofing done in the future. Thank you White Castle!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Erin Niehaus

2021-05

We experienced some storm damage to our roof from a storm that come through in August 2020. From day one, everyone we worked with at White Castle is simply amazing! Starting with Mike McGuire coming out to inspect our roof and providing recommendations and helping us work with our insurance company.The day of our project, the crew arrived on time and did not waste anytime getting started. Our Project Manager CJ was very helpful providing us updates while the crew was at work and Jordan for being so polite and helpful when he dropped off/picked up the trailer with debris from the roof.I cannot say enough good things about this company. We will absolutely be using White Castle for any and all future needs.Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

heather naughton

2020-05

We had a great experience with White Castle Roofing. We had our roof and gutters replaced last fall. They got us through the whole insurance process with ease. Every person we interacted with was caring and honest. Last week we had an issue with one of our downspouts and Mike McGuire came out the same day and inspected it and fixed it before the rain started. He was very professional and helpful. I'm extremely pleased with the service I received from White Castle Roofing.

David Brown

2021-05

Mike from White Castle roofing is class act! I was amazed with their customer service and honesty. Mike took the time to address my needs and did not try to up sell me on what I didn't need. He even returned with additional materials instead of pushing what he had with him. Mike took they extra steps to ensure that the job was superb. I can not recommend Mike and White Castle Roofing enough.Very personable, honest and professional.Mike is trustworthy and should be the first Roofing Company you call!

Stephenson 77

2021-05

I had White Castle out for another blow off repair job for a few shingles (April 2021). Michael did another great job. I will definitely be using White Castle when needing an entire new roof someday soon hopefully.I have used White Castle Roofing for two repair jobs where I needed a few shingles fixed. Both times they were very responsive and did a great job. I highly recommend this roofing company. Our repair specialist Michael McGuire did a great job.Service: Roof repair for storm & wind damage

Lisa Malmgren

2023-07

Fred was very attentive to my questions and explained everything clearly. Miguel did great work on my roof and has great craftsmanship and paid attention to detail. This is my third time using them for small jobs.

Summer Nabity

2021-05

White Castle has been so great to work with! Not only do they do an incredible job, but they are timely and responsive! We had a particularly great experience with Mike McGuire! He responded to our call quickly and went to inspect a roof promptly, getting us an official inspection report within an hour! This company is incredible! We will continue to use them for all of our roofing needs.Services: Roof inspection, Roof installation

Adam Friesell

2021-05

Michael McGuire came out to our house on time as planned for a roof inspection and to repair a section. After inspection he informed us what he wanted to do for the repairs. Michael was very knowledgeable and easy to work with. Our roof is in good shape now and we couldn't be happier with the job he did.We have tried to go through other companies to get a quote and nobody would come out or they wouldn't call you after the roof inspection because the job was too small for them. White Castle is an excellent company that does both the big and smaller jobs and knows customer service. We definitely recommend them to anyone for their roofing needs and especially Michael. We will be returning customers for any of our needs in the future.Services: Roof inspection, Roof repair

Suzy Levesque

2021-05

White Castle Roofing was excellent to work with! This was the first time I had to deal with maintenance/household issues on my own. I didn't have a lot of knowledge or understanding of the process. James with White Castle was so patient and kind to me. All of my questions were answered thoroughly and in a way that I understood. The work that was done on my house was excellent. I absolutely love what my new roof looks like. I will highly recommend this company to my closest friends and family. Thanks for the hard work White Castle!

Jeremy Jones

2022-05

Contacted white castle roofing about a roof inspection from a wind storm. Set up appointment for them to come out. Jordan was early for his appointment. He did a thorough inspection of our roof and found we were only missing a couple of shingles. He said they could do the repairs at no charge. Isaac came out a few days later to complete the repair. He was quick and thorough. I appreciate the level of service and will definitely be using white castle roofing for all my future needs.Services: Roof inspection, Roof repair

Jordan Raszler

2021-05

I worked with Mike, who provided exceptional service. I called about a leak in my skylight and he was able to look at it within an hour... And then replaced it the very next day. White Castle is affordable, professional, and timely. I originally tried working with another contractor, but when they didn't show up, I called Mike and I'm so glad I did. Will definitely be using White Castle in the future for any other roofing needs. 10/10 would recommend.Services: Skylight repair, Skylight installation

Jim Bayly jr.

2021-05

A couple of years ago I had White Castle replace my gutters and it went so well that when it was time for a roof they were my first call and ended up being my only call. Mike McGuire was great to work with, he contacted me the day after I requested an estimate, we met the next day to discuss the estimate and a week and a half later my roof was done. I would very much recommend giving White Castle Roofing a call.Services: Gutter installation, Roof installation

Matt G

2023-05

The team at White Castle Roofing were top notch. Although I didn't end up using them to replace my roof, Jordan from their estimate team was excellent. He was professional and took the time to explain options to me. Josh from their repair team patched a hole in the roof free of charge. I ended up using a company a block or two from my residence, however, this team was excellent and treated me great even after breaking the news I went with another company. True professionals.

Tracy Feltner

2023-12

There's so much negativety in the world so time to change that white castle pickup north bound on 77 this morning well respectful if he/she respects you on the road most likely they will respect your roof I'd give that person a raise from guy in orange truck

Jim Breen

2021-05

Mike McGuire was professional and personable. He was prompt and he gave us reliable advice.White Castle replaced the roof on a previous home and couldn’t have done a better job. After a storm, they also did a small gutter repair project for us at you current home. I highly recommend Mike McGuire and White Castle Roofing. They contribute a lot to our community.Services: Gutter repairs, Roof inspection, Roof installation

Terry Butkus

2023-08

I could not be more happy with this company , including all the staff that assisted me with is project ( Josh and the two roofers)who did the repair. 5 stars !!! :-)Services: Roof inspection, Roof repair

Kim Young

2022-05

Mike McGuire with White Castle Roofing did a roof repair for our house which had mold damage. After giving us a professional assessment of the work required, He also installed whirlybirds for the roof to give us better ventilation and replaced shingles that were missing. The work was done the same day as promised. He was friendly, responsive and patiently answered all our questions.We had such confidence in him that we asked him to inspect our church’s roof. He immediately agreed to do this at no charge and gave us a thorough and thoughtful assessment of the roof’s condition and work that needed to be done. I highly recommend White Castle for all your roofing needs.Services: Roof inspection, Roof repair

Stephanie McKenna

2020-05

White Castle and Mike McGuire have been fantastic! They were able to do some attic work and repairs that our original roofer could not do. Mike has been great about letting me know what would be done and consistently stays in touch about arrival times - and shows up on time. He went over what was done when he was finished. Very friendly, efficient, and professional.Highly recommend and will use them for any future repairs or replacement.

Brad Ashby

2022-05

I had a very good experience using White Castle Roofing. They were quick to get out after I called for an estimate. I worked with Chadd, he was very good at communication throughout the process. Chadd told me it would be a couple weeks before they could get to my job, and they got it done as promised. My roof looks great where the repair was made, the cost of the repair was reasonable. White Castle will be the first roofing company I call next time I have storm damage.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair

Robert Atkins

2022-05

Mike McGuire and the staff at White Castle Roofing were fantastic! They were friendly, helpful and responsive. They went out of their way to make sure my needs were addressed. They went above and beyond to provide the best customer service experience I have had in a long time from any contractor. I would recommend them to anyone looking for roof work. Give them a call!!!Services: Roof inspection, Roof installation

tiffany matlock

2023-11

In a time where customer service is almost non existent, White Castle Roofing defies the odds. They are dependable, honest, timely and friendly! I highly recommend them!Services: Skylight repair, Roof inspection

Katie Day

2023-05

As a realtor I have had experience with many roofing companies over the years but by far White Castle Roofing has been the best I have ever used. Chad C and Steve K answer their phones, are responsive and did an amazing job explaining what was wrong with my roof. Thank you for being so great! I'll make sure to continue to refer my clients to you!Services: Roof inspection, Roof damage repair